• Journal of Families and Better Life
• /
• v.27 no.4
• /
• pp.81-101
• /
• 2009

This study examines married couples' forgiveness and forgiveness process in order to provide basic information related to married couples' forgiveness and to identify significant variables through analyzing socio-demographic characteristics affecting forgiveness and what influences the forgiveness process variables. Based on the study, the conclusions are as follows: First, men are affected by personal and intrinsic factors and women are affected by the other person's factor in the forgiveness. Married couples all expect that self-growth and the recovery of negative emotion occur through forgiveness. It indicates that the forgiveness contains a strong selfish character and not an altruistic character for others. Second, married couples experience hurt in the martial relationship due to problems caused by relationships with the husband's family, wife's family, and relatives. There is a significant difference between men and women in the period of problem occurrence, period of worry, seriousness degree of the problem, intention status of the problem, hurt degree, unfairness status of hurt, unfairness degree of hurt, and locus of control. Third, men's forgiveness level is higher in emotional forgiveness, cognitive forgiveness, and behavioral forgiveness. Among them, there is the biggest difference of cognitive forgiveness between men and women. Also, the variable affecting forgiveness is different between men and women.

• Cross-Cultural Studies
• /
• v.52
• /
• pp.79-110
• /
• 2018

This purpose of this study was to address the issue of forgiving unforgivable crimes, inevitably raised in Paul Ricoeur's thoughts. He explores the possibility of righteous historical representation of tragic events in Western history. Being aware of injustices of amnesty indiscriminately extended by the government, he studied the process through in which a genuine pardon should unfold before granting amnesty. He believes that this process called the "odyssey of forgiveness" presupposes the process of "imputability," in which the perpetrator should acknowledge his/her wrongdoing as his/her act and take reasonable responsibilities for it in a modest position. However, such acknowledgement of wrongdoing cannot be any reason for the victim to necessarily grant forgiveness to the perpetrator. According to him, forgiveness is a gift and the power of love enabled by a complete forgiver only. The initiative of forgiveness is attributable to the forgiver only. To never relinquish tension between love and justice in the forgiving process, he devises a way of planning an equation of forgiveness in a vertical scheme. Finally, he explains the process of requesting and granting forgiveness in a form of a righteous historical representation against the oblivion of past tragic events. He contends that this event of forgiveness promises a new life and a new era to all seeking and granting forgiveness, and that write a righteous history in eschatological hope.

• The Korean Journal of Elementary Counseling
• /
• v.6 no.1
• /
• pp.19-46
• /
• 2007

The Purpose of this study is to investigate and suggest a personality education approach for solving interpersonal problems of elementary school students that elementary school teachers are now confronted with. In this study, first of all, the actual conditions of interpersonal problems of elementary school students were examined focusing on interpersonal aggressions(violence and victim). The features and problems of existing approaches for solving interpersonal problems of elementary school students were indicated. Although existing approaches for solving interpersonal aggression problems took temporary and external changes, they failed to notice psychological hurts that victims and aggressive victims got. As a fundamental and systematic way for overcoming problems of existing approaches, forgiveness education based on empirical-scientific forgiveness researches was discussed. The Purpose of forgiveness education is to make victims(aggressive victims) overcome the negative responses derived from interpersonal conflict(hurts and victims) and to facilitate them to response positively through experiencing forgiveness psychological process. Lastly, necessary assignments and topics to use forgiveness education as an effective personality education approach were discussed.

• The Korean Journal of Elementary Counseling
• /
• v.9 no.1
• /
• pp.111-132
• /
• 2010

The Purpose of this study is to investigate and suggest a counseling strategy and practice for solving interpersonal problems of elementary school students that elementary school teachers are now confronted with. In this study, first of all, the actual conditions of interpersonal problems of elementary school students were examined focusing on interpersonal aggressions(violence and victim). The features and problems of existing approaches for solving interpersonal problems of elementary school students were indicated. Although existing approaches for solving interpersonal aggression problems took temporary and external changes, they failed to notice psychological hurts that victims and aggressive victims got. As a fundamental and systematic way for overcoming problems of existing approaches, forgiveness counseling education based on empirical-scientific forgiveness researches was discussed. The Purpose of forgiveness counseling education is to make victims(aggressive victims) overcome the negative responses derived from interpersonal conflict(hurts and victims) and to facilitate them to response positively through experiencing forgiveness psychological process. Lastly, necessary assignments and topics to use forgiveness counseling education as an effective personality education approach were discussed.

• Journal of Distribution Science
• /
• v.22 no.1
• /
• pp.79-94
• /
• 2024

Purpose: The popularity of social media has altered how customers interact with businesses, and an increasing number of customers prefer to voice their complaints on social media. Bystanders can observe the customer complaint process on social media, but the impact of transparency on bystanders remains uncertain. Therefore, this study established and verified a model for defining the effect of transparency and service recovery types on bystanders. Research Design and Methodology: In this study, we used the internet survey platform "So Jump" to collect data. And we validated three studies with SPSS 26.0 and Smart PLS 4.0. Result: First, we showed that the transparency process (vs. result) is more likely to increase customer forgiveness and E-loyalty and reduce E-NWOM intention among bystanders. Second, customer forgiveness also plays a complementary mediating role between transparency and E-loyalty, as well as between transparency and E-NWOM intention. Finally, we found a modest interaction effect between transparency (process vs. result) and service recovery types (psychological vs. tangible vs. hybrid) on bystanders' customer forgiveness and E-loyalty. Conclusions: This study provides actionable recommendations for how service managers can effectively employ social media as a means for distributing feedback information to manage service recovery in the future.

• Management & Information Systems Review
• /
• v.33 no.3
• /
• pp.59-76
• /
• 2014

This research tries to present the role of Jung, which is well known as Koreans' traditional emotional attachment in service recovery process. Prior research on the service recovery have focused on relationship among perceived justice, recovery satisfaction and forgiveness. Especially perceived justice including distributive, procedural, and interactional justice has addressed as most important antecedents of recovery satisfaction. Although the pivotal role of emotional factors for successful service recovery has agreed by many researchers, relatively little attention has been paid to this issue. During the service recovery process, even if customer perceived recovery effort from service provider as justice one, they might feel displeasure or dissatisfaction. It means prior researches have underestimated the importance of emotional aspect, especially for Korean perspectives. In this study, we examined customer reactions to service failure and recovery process in restaurant service settings. Specifically, we focused on the moderating effect of 'Jung' on the paths between perceived justice and outcome variables such as forgiveness and recovery satisfaction.

• Knowledge Management Research
• /
• v.19 no.3
• /
• pp.135-171
• /
• 2018

Due to its nature, business foundation accompanies high levels of risk taking and responsibility. For this reason, entrepreneurs come to experience various negative emotions in the process of business foundation such as anxiety about risks, fear of failure, and pressure of success. However, entrepreneurs' negative emotions reduce individual inclinations for business foundation. Thus, it is necessary to research individual psychological characteristics that could reduce and attenuate entrepreneurs' negative emotions. To this end, this study examined the effects of Self-forgiveness, and Narcissism, psychological motivation variables, and Positive psychological capital and Career ambition, goal motivation variables, on entrepreneurial intentions. In order to verify research hypotheses, 326 questionnaires collected from prep-entrepreneurs were used for the empirical analysis. Looking at the analysis results, Self-forgiveness, Narcissism, Positive psychological capital and Career ambition had significant effects on entrepreneurial intentions. This study has a meaning in that it confirmed the influential relationship between the psychological characteristics reducing entrepreneurs' negative emotions and entrepreneurial intentions. In addition, this study suggested its implications, limitations, and future research directions based on the study results.

• Journal of the Korean Home Economics Association
• /
• v.40 no.6
• /
• pp.197-211
• /
• 2002

This study constructed a family life education program designed to help divorced parents. The purpose of this research was to develop long term education program for post-divorce adjustment. This program is consisted of 6 sessions aiming for understanding the grief process for adults and the six station of divorce, the recovery through forgiveness, children's response to divorce and coping strategy, the opened mind of parent-child relation, enhancing the self-esteem, the healthy single parent. We expect this program to be helpful in helping divorced parents'post-divorce adjustment, improving parent-child relation and helping future life of divorced parents.

• Management & Information Systems Review
• /
• v.33 no.1
• /
• pp.17-43
• /
• 2014

research tries to present the role of perceived justice and authenticity in service recovery process. Prior research on the service recovery have focused on relationship among perceived justice, recovery satisfaction and positive customer behavior. Especially perceived justice including distributive, procedural, and interactional justice has addressed as most important antecedents of recovery satisfaction. Although the pivotal role of perceived justice for successful service recovery has agreed by many researchers, relatively little attention has been paid to emotional aspect of customer. During the service recovery process, even if customer perceived recovery effort from service provider as justice one, they might feel displeasure or dissatisfaction. It means prior researches have underestimated the importance of emotional aspect while they focus on cognitive aspects. The one research focused on emotional aspects examined effect of authenticity in service context with other related factors. However, solely examined effect of authenticity is not enough to present proper implication effect between justice and authenticity so that it can be understood more clearly. In this study, we examined customer reactions to service failure and recovery process in restaurant service settings. Specifically, we focused on the moderating effect of authenticity on the paths between perceived justice and outcome variables such as forgiveness and recovery satisfaction.

• Journal of the Korean Home Economics Association
• /
• v.41 no.11
• /
• pp.201-214
• /
• 2003

The purpose of this research was to develop the education program for post-divorce adjustment and to evaluate effectiveness of the program. This program was consisted of eight sessions and applied to divorced parents. It was focused for the understanding of grief processes for adults, recovery by forgiveness, children's responses and coping strategies to divorce, open minded relationship between parents and children, and enhancement of self-esteem to be healthy single parent. Results of paired t-test showed that there were significant differences between pre-test and post-test, and the effectiveness remained until follow-up. In conclusion, this program was thought to be effective for improving self-esteem, divorce coping competency and minimizing of the depressions. Continual education is thought to be necessary for maintaining of the effectiveness to the divorced parents.