• 기술혁신학회지
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• 제7권3호
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• pp.607-640
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• 2004

This article analyzes the venture firm based upon the new framework of Dynamic Firm Capability (DFC) to identify the process mechanism. Research methodology includes the case study involving structured interview and data collection from two leading Korean ICT(Information Communication Technology) firms in the same sector (DVR). IDIS, spun off from the university, has accumulated the innovative capability based on the R&D department. On the other hand, KODICOM has retained the technological trajectory in terms of marketing competence. Underlying hypothesis is that a firm should show a idiosyncratic evolutionary pattern by acquiring different complimentary assets(CA). In addition, effective internal process should be matched with the essential characteristics not only at the firm level but also at the sectoral level. By analyzing those two different firms, we will find the strategic successful factors based upon the evolutionary point of view. It is a key contribution of this paper to study on the process mechanism of ventures, and to explain detailed process mechanism by viewing two different characteristics of the firm at the functional level.

• 한국IT서비스학회지
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• 제16권3호
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• pp.185-203
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• 2017

Call center service is enabled by the use of a firm's various information technologies (IT) and accumulated knowledge. IT and knowledge resources have been considered a fundamental infrastructure for developing a firm's business capabilities. Recognizing this, this study examines whether a firm's IT and customer knowledge resources enhance its customer service process capability and thereby contribute to creating superior customer service, at the level of customer service representatives (CSRs). That is, constructs in this study were measured on a basis of CSRs' perception. Moreover, this study verifies the moderating role of CSRs' computer self-efficacy on the relationships between IT and customer knowledge resources and customer service process capability. To test the proposed hypotheses, this study conducted partial least squares (PLS) analysis with a total of 234 data which were collected on CSRs working at four call centers. The key findings are as follows: first, IT infrastructure integration and customer knowledge integration are positively associated with customer service process capability. Second, customer service process capability is a key determinant of customer service performance. Finally, CSRs' computer self-efficacy has a moderating effect on the relationship between IT infrastructure integration and customer service process capability. The details of the findings and implications are presented.

• 경영과정보연구
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• 제30권2호
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• pp.211-235
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• 2011

본 연구의 목적은 R&D 혁신역량의 구성요소가 기업성과에 미치는 영향을 분석하고자 하는데 있다. 그리고 지역산업에 있어서 전략산업의 비중을 감안하여 전략산업과 비전략산업 간에 비교분석을 하고자 하였다. 주요 분석결과를 요약하면 다음과 같다. 첫째, 전략산업과 비전략산업 간의 차이분석 결과를 보면 CEO 기술혁신의지를 제외한 모든 R&D 혁신역량 부문에 있어서 전략산업이 유의적으로 높게 나타났다. 기업성과에 있어서는 비유의적이지만 전략산업의 기업성과가 높게 나타났다. 둘째, 전략산업 간 차이분석을 한 결과를 보면 기업성과에 있어서 유의적인 차이를 보였다. 총자산순이익률의 경우 메카트로닉스와 전자정보기기산업이 가장높게 나타났고, 매출액성장률에서는 전자정보기기산업이 가장 높았다. R&D투입에 있어서 연구개발투자인력은 전자정보기기산업이 그리고 석 박사연구인력은 생물산업이 가장 높았고 모두 1% 유의수준에서 전략산업 간에 유의적인 차이를 보였다. R&D과정에 있어서는 기술혁신전략을 제외한 나머지 부분에서 전략산업 간 유의적인 차이가 있는 것으로 나타났고, 대부분에서 전기정보기기산업이 가장 높게 나타났다. R&D산출인 지적재산권 보유 정도에 있어서도 전자정보기기산업이 6.75건으로 가장 높았다. 셋째, 모든 산업에 있어서 R&D 혁신역량이 기업성과에 동일하게 영향을 미치지는 않고 있다는 점이다. 그리고 일반적으로 R&D투입이 기업성과에 양(+)의 영향을 미친다는 것과는 달리 석 박사연구인력과 같이 연구개발인력의 질이 더 유의적으로 영향을 미치는 것으로 나타났다. 부분적이지만 R&D성과 보다는 R&D과정이 더 기업성과에 영향을 미칠 수 있는 R&D 혁신역량이라는 점을 함께 발견할 수 있었다.

• 한국철도학회논문집
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• 제9권6호
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• pp.664-670
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• 2006

This Research aims to analyze the effects of SCM management capabilities and IT capabilities on firm performance. The strategic performance was shown to be positively and significantly affected by flexibility and responsiveness which were proxies for SCM management capabilities. However, neither main effect of IT capability nor interaction effects of IT capability and SCM management capability on firm performance was found.

• The Journal of Asian Finance, Economics and Business
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• 제8권4호
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• pp.369-379
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• 2021

This paper investigated the relationship between corporate governance mechanisms and firm performance in Vietnam. Based on a dataset of 101 HOSE-listed manufacturing firms, the results showed that CEOs' knowledge capability, gender diversity, and board size are positively associated with firm performance, whereas firm age is negatively associated. These findings suggested that firms should consider enlarging the boardrooms, but to a certain extent to avoid an inverse-U-shaped decline of performance; furthermore, firms should promote women executives' presence in a boardroom for it brings greater cultural-diversity benefits and inhibits information asymmetry. Contrary, the aging process impedes firms' growth. It depreciates their values in terms of total assets, so managers must review their assets' net value after each working year to avoid such a hardship. However, the thesis constrains itself since it did not treat the TMTs' knowledge capability equally as the CEOs' and completely excluded their treatment. Besides, it did not regard the effect of external governance mechanisms such as the supply-demand relationship, customer behavior, market imperfections, and market concentration due to data unavailability. Based on the main findings, several suggestions are set forth for firms and managers to enhance performance and minimize a poor governance mechanism's adverse consequence.

• Journal of Information Technology Applications and Management
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• 제29권1호
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• pp.83-95
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• 2022

Given the importance of SMEs in the Korean economy, research of the performance of SMEs is more necessary than ever. Therefore, this study aims to empirically analyze the factors influencing management performance for early-stage international startups in Korea. To do that, this study empirically analyzes the nine firm capabilities' (global mind, export infra, manpower internationality, funding, communicating, marketing, cooperating, competitiveness and reflecting) influence on the two business performances (fulfillment satisfaction and export). This study used SPSS of frequency, factor, reliability, correlation, and stepwise regression analysis with the GCL test data approved by the DSZ of Kdata. As results show, competitiveness, cooperating, and reflating capability positively influence fulfillment satisfaction. And manpower internationality and cooperating capability positively affect export. Based on this study result, implications for management and academic contribution and future study are suggested.

• 산업경영시스템학회지
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• 제45권3호
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• pp.150-162
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• 2022

This study investigated the impact of the latest developments in big data analytics capabilities (BDAC) on firm performance. The BDAC have the power to innovate existing management practices. Nevertheless, their impact on firm performance has not been fully is not yet fully elucidated. The BDAC relates to the flexibility of infrastructure as well as the skills of management and firm's personnel. Most studies have explored the phenomena from a theoretical perspective or based on factors such as organizational characteristics. However, this study extends the flow of previous research by proposing and testing a model which examines whether organizational exploration, exploitation and market agility mediate the relationship between the BDAC and firm performance. The proposed model was tested using survey data collected from the long-term employees over 10 years in 250 companies. The results analyzed through structural equation modeling show that a strong BDAC can help improve firm performance. An organization's ability to analyze big data affects its exploration and exploitation thereby affecting market agility, and, consequently, firm performance. These results also confirm the powerful mediating role of exploration, exploitation, and market agility in improving insights into big data utilization and improving firm performance.

• Journal of Information Technology Applications and Management
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• 제28권4호
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• pp.45-57
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• 2021

This research explores how the success of smart factory adoption is influenced by firm's dynamic capability. This research describes the underlying processes on how organizations manipulate or adapt organizational elements harmoniously to implement smart factory successfully. Although understanding of these processes is essential to many researchers and practitioners in the field, the information system research literature contains very few examples of this type. The research is conducted in the following sequence: first, the concept of dynamic capability is presented followed by research methodology; and then the analyses of case data are presented followed by discussions and future directions. The results of this research show that the firms with higher dynamic capability adopted smart factory more easily through alignment of various organizational elements.

• 한국산학기술학회논문지
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• 제16권9호
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• pp.5998-6008
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• 2015

본 연구의 목적은 최고경영자의 기업가적 지향성이 조직성과로 발현되는 과정에 개입하는 네트워크 역량의 조절적 영향을 밝히고 실제적인 시사점을 도출하는 것이다. 기업가적 지향성과 네트워크 역량은 조직성과의 중요한 선행요인으로 독자적으로 연구되었지만, 본 연구는 두 변인을 동시에 고려한 통합된 연구모형을 제시하였다. 기업가적 지향성은 혁신성, 위험감수성, 진취성으로, 네트워크 역량은 연결중앙성, 근접중앙성, 매개중앙성으로 세분하여 하부요인 수준에서 가설을 수립하고 실증하였다. 연구 결과, 사회적 네트워크를 효과적으로 구성하는 네트워크 역량이 조직성과에 미치는 기업가적 지향성의 영향을 조절함이 부분적으로 확인되었다. 혁신성이 조직성과에 미치는 영향은 연결중앙성에 의해 조절되었고, 진취성은 근접중앙성과 매개중앙성에 의해 조절되었다. 위험감수성은 예상과는 달리 조직성과에 미치는 영향이 매개중앙성에 의해 부정적으로 조절되었다. 이러한 결과를 토대로 논의된 함의와 제언은 기업이 네트워크 역량과 기업가적 지향성을 활용하고 사회적 네트워크에 전략적으로 참여할 수 있는 방향설정에 공헌할 것으로 기대된다.

• 한국정보시스템학회지:정보시스템연구
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• 제28권2호
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• pp.1-23
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• 2019

Purpose This study exploratory investigated the effects of the fit between forms of knowledge management(KM) strategy and types of information technology(IT) capability on the kinds of innovations such as product and process innovations. In this study, the openness of innovations that affects the innovations of a firm is considered. Design/methodology/approach For this empirical study, 104 manufacturing firms' data were finally collected through field survey. For the analysis of the data, cluster analysis and multiple regression analysis were employed. Findings This study demonstrated that when a system-oriented KM strategy is adopted, IT flexibility, which supports the implementation of a system-oriented strategy, is highly employed and utilized. It was also found that under a dynamic KM strategy, both IT integration and IT flexibility are highly employed. For the innovation of a firm, it was found that when a system-oriented strategy is employed and the flexibility of IT is highly adopted, the levels of product innovation are enhanced. Under a dynamic strategy, when the degrees of IT integration and IT flexibility are high, high levels of product and process innovations were empirically found. The impact of innovation openness on the innovations of a firm were partially demonstrated. Finally, the positive impact of the innovations on the improvement of performance in manufacturing firms were demonstrated.