• 한국식품조리과학회지
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• 제20권3호
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• pp.299-309
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• 2004

This study investigated the degree of expectation and satisfaction with internship program of undergraduates majoring in culinary studies, and suggested improvements in satisfaction for training programs. Differences between expectation and satisfaction were significant in all 21 items including pay for internship program, rest spaces, and break time during working. Expectation questions were extracted to five factors. Factor 1 circumstances of kitchen Factor 2 staff's ability and attitude Factor 3 working environment Factor 4 working hours and pay and Factor 5 rotation, period, and placement of jobs. Five factors were also obtained from factor analysis of satisfaction. Factor 1 working hours and rest Factor 2 staff's attitude and pay Factor 3 facilities and sanitation Factor 4 circumstances of kitchen and Factor 5 period and placement of jobs. Overall satisfaction values showed significant differences depending on gender, school-year system, grade, age, and school. The working hours and rest factor had the most significant influence on the overall satisfaction with internship program of undergraduates majoring in culinary studies.

• 한국전자거래학회지
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• 제26권2호
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• pp.1-17
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• 2021

본 연구는 디지털헬스케어서비스에서 사용자기대와 사용자효용의 매개요인을 사용하여 서비스 품질의 특성들이 지속사용의도에 미치는 효과를 분석하였다. 첫째, 독립요인을 서비스품질 차원으로 통합하였으며, 기존 연구들을 토대로 독립요인들을 도출하였다. 도출된 독립요인은 기술적특성, 사용자특성, 의료서비스특성 등의 3개의 관점으로 구분하였으며, 각각의 독립요인 특성이 지속사용의도에 어떻게 영향을 주는지를 연구하였다. 둘째는 사용자기대와 사용자효용이라는 2개의 매개요인들이 독립요인과 종속요인을 매개하는지를 분석하였다. 본 연구에서는 357개의 설문을 사용하였으며 의미 있는 분석결과는 사용자특성 요인이 사용자기대와 사용자 효용 그리고 지속사용의도에 연속적으로 영향을 미치는 독립요인이라는 것을 발견하였다. 분석 결과을 요약하면 다음과 같다. (1) 사용자특성 요인은 사용자기대와 사용자효용 매개요인에 영향을 주고, 이들 매개요인들은 지속사용의도 종속요인에 영향을 미친다. (2) 기능성, 호환성 그리고 편의성 하위요인들로 구성된 기술적특성 독립요인과 혁신성 하위요인을 갖는 사용자 특성 독립요인은 사용자기대 매개요인에 영향을 주고, 사용자기대 매개요인은 지속사용의도 종속 요인에 영향을 준다. (3) 신뢰성, 운영용이성, 안전성 그리고 정확도 하위요인들로 구성된 의료 서비스특성 독립요인은 사용자효용 매개요인에 영향을 주고, 사용자효용 매개요인은 다시 지속 사용의도 종속요인에 영향을 미친다.

• 한국병원경영학회지
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• 제11권1호
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• pp.110-126
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• 2006

The purpose of the study is to find the factors influencing small or middle size clinics and hospitals CEOs' expectation level on the affiliation with the large size teaching hospitals. Data for analysis was collected to use self-administrative structured questionnaire on 164 CEOs of small or middle sized clinics and hospitals affiliated with large sized teaching hospital located in Kyung Ki Province. For the study, the researchers develop the constructs for questions on the expectation on the affiliation, the attitude such as confidence, knowledge on the affiliation, previous relationship of the affiliation, and selection guideline of the affiliation with exploratory factor analysis and reliability test. Through the confirmative factor analysis using AMOS 4, the researchers develop constructs based on exact relationship between constructs and questions. CEOs' expectation level on the affiliation is influenced on attitude or confidence, gender, types of clinics and hospitals, distance to the affiliated large hospital, types of recommender, and number of affiliated hospitals. Large sized hospitals that want to affiliation with other clinics and hospitals can promote the affiliation to consider these factors from the results.

• 한국컴퓨터정보학회논문지
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• 제21권9호
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• pp.113-119
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• 2016

In this paper, a research model is proved empirically which includes factors related on the purchase intention of smart car as high innovative product in advance of commercialization. As one of relating to consumer's expectation benefit factors, individual attribute factor includes product knowledge, individual innovativeness, and sociality. Consumer's expectation benefit factor includes perceived ease-of-use, usefulness, and enjoyment. As of switching cost variables, there are financial, uncertainty, relational and psychological switching costs factors. Analysis were performed using data from the 257 respondents as random sampling among potential consumers. Purchase intention were affected by individual innovativeness mediated by perceived enjoyment, and individual sociality by perceived ease-of-use and enjoyment also. Relational switching costs factor was only a significant control variable between purchase intention with consumer's expectation benefit factor. This result presents some implications for making the new smart car's detail concept and marketing strategy related to targeting the consumer as high innovative product and technology firms including smart car makers.

• 보건행정학회지
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• 제16권3호
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• pp.86-106
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• 2006

The purpose of the study is 1) to explore clinic and hospital CEOs' satisfaction and expectation level on the affiliation with the larger size teaching hospitals, 2) to find the factors influencing the satisfaction and expectation level on the affiliation with the large hospitals. Data for analysis was collected to use self-administrative structured questionnaire on 335 CEOs of small or middle sized clinics and hospitals affiliated with large sized teaching hospitals located in Seoul and Kyung Ki Province. For the study, the researchers develop the constructs for questions on the satisfaction and the expectation of the affiliation, the attitude, knowledge on the affiliation, previous relationship of the affiliation, and selection guideline of the affiliation with exploratory factor analysis and reliability test. Through the confirmative factor analysis using AMOS 4, the researchers develop constructs based on exact relationship between constructs and questions. CEOs' expressive and unexpressive satisfaction level are 2.54 of 5 point(38.5 of 100) and 2.78 of 5 point(44.5 of 100), and the expressive and unexpressive expectation level are 2.77 of 5 point(44.3) and 3.16 of 5 point(54.0). These levels are relatively row for importance of affiliation. Expectation levels do not influence satisfaction levels. Attitude of affiliation influences expressive expectation and unexpressive satisfaction, reason for affiliation unexpressive satisfaction, and previous relationship to affiliated hospitals influence both of expressive and unexpressive satisfaction. The expressive expectation level and the expressive satisfaction level influence unexpressive expectation and unexpressive satisfaction, respectively. There is cognitive dissonance between expectation and satisfaction, therefore numbers of affiliation might be smaller or weaker in the future than present time. Many CEOs feel environmental press such as competition and the press of health insurance, but they might not think affiliation is best solution. Therefore, large hospitals try to give affiliated clinics and hospitals practical benefits to increase satisfaction and expectation levels, and they need to new affiliation form such as joint venture and joint ownership. The expectation and the satisfaction level was influenced by CEOs' gender, type of health service facilities, distances between the affiliated facility and the large mother hospital, and reason for affiliation.

• 노동경제논집
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• 제39권3호
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• pp.1-32
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• 2016

본 논문에서는 한국직업능력개발원에서 작성한 "한국교육고용패널" 7~11차년도 원자료를 개인별 패널 자료로 재구축하여 청년층의 취업 눈높이 변화를 심층적으로 분석하였다. 청년층의 취업 눈높이를 노동경제학에서 전통적으로 다루어왔던 유보임금(reservation wage)과 취업 눈높이에 관한 15개 주관적 평가 문항에 요인분석 기법을 적용하여 추출된 근무편의성 요인, 선망직장 요인 등을 중심으로 분석하였다. 분석 결과, 평균 유보임금은 남성의 경우가 여성의 경우보다 높았지만 취업 눈높이 15개 항목에 대해서는 전반적으로 여성이 남성의 경우보다 눈높이가 높았으며, 특히 여성은 근무편의성 요인을 중시한다는 것을 알 수 있었다. 또한, 현재 상태별로 취업 눈높이를 비교했을 때 동년배(cohort) 자료를 이용한 분석임에도 취업 중이거나 미취업 중일 때보다 재학 중인 경우에 유보임금이 높고 선망직장에 대한 중요도가 높은 것으로 나타났다.

• 유통과학연구
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• 제16권11호
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• pp.47-56
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• 2018

Purpose - In this research, the expectation level of service of Incheon International Airport was investigated. Service expectation level is critical to the customers' satisfaction and should be managed. Regarding the expectation level of service, the concepts have been defined and introduced by some researchers including Zeithaml, Berry, and Parasuraman (1993). However, due to the difficulties of measuring the level, researches on the expectation level of service have been limited. The main reason of difficulties of measuring the effects is that desired service, adequate service, perceived service, predicted service which are the conceptual components of the expectation level of service are psychologically described concepts and thus are hard to set up standards and to measure numerically. All that one can discern is that desired service level is higher than adequate service level or perceived service level is lower than predicted service level under the certain conditions, etc. Research design, data, and methodology - In this research, the level of service and factors affecting the level are investigated using the case of an Airport. The main idea of research is to investigate whether a supposed factor that is alleged to affect the expected service level is working empirically. The supposed factor is service provider's promise to provide certain level of service to customers. Results - The research results can be summarized as follow. First, service provider's promise, in this case the Airport's Service Quality Award by Airports Council International which can be regarded as objective promise to provide the certain level of service to customers is turned out to be influential to factors affecting expectation level of service. Second, service provider's promise affects to move the customers' expectation level of service upward especially the service of delivering the necessary information to customers in the airport correctly and swiftly. Conclusions - The implications of the research results are, first, customers' expectation level of service in influenced by service provider's promise, second, airport's service award increases the level of customers' service level and as a result for the airport to meet the customers' expectation level of service more efforts should be made.

• 한국생활과학회지
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• 제22권4호
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• pp.637-650
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• 2013

The purpose of this study was to examine the consumers' image and factors of wear comfort, expectation and satisfaction levels of wear comfort of hiking gear in order to investigate the consumer perception of wear comfort of hiking gear. The questionnaires were distributed to 400 people in their 40s and 50s and, 260 of which were used to data analysis. The questionnaires were comprised of questions about the image, factors, expectation and satisfaction levels of wear comfort of hiking gear, and demographic characteristics. Data were analyzed by frequency analysis, factor analysis, reliability analysis, correlation analysis, ANOVA, Duncan test, T-test with SPSS 19.0 IBM for Windows. In demographic characteristics, 43.5% of respondents were male and people under 45 years of age were at 17.7%, those between 46 and 50 with 46.5%, those between 51 and 55 with 28.9%, those between 56 and 60 with 6.9%. The results of this study are as follows. Responses of male and female consumers to image of wear comfort were similar and ten or more mentioned reponses by men were well-being and freedom from pain, stretchability, light weight, absorption of sweat, softness. Wear comfort of hiking gear was shown to include mobility/pressure factors, moisture factor, psychological factor, tactile/keeping body temperature factors. It was shown that the expectation and satisfaction levels of wear comfort of hiking gear were relatively high and were not influenced by consumer's sex and age, but were affected by the objective of mountaineering.

• 대한지역사회영양학회지
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• 제5권2호
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• pp.225-235
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• 2000

Service quality has become an important factor to meet customer satisfaction in the food service industry where competition is getting severe. Organizations are focused upon strengthening customer loyalty through customer satisfaction. Therefore, this study, taking customers as subjects, is intended to analyze factors affecting customer loyalty, on the basis of service quality satisfaction. In doing. so, the analysis has been done with 232 customers who are purchasing service from the food services industry, for general information, and service quality expectation, service quality satisfaction and overall satisfaction. The results of the study are as below. 1) From a factor analysis, the service quality expectation level of customer has been categorized into 4 factors, which are named General ′General management ′, ′Food′, ′Reliability′and ′Reputation′. 2) From the factor analysis, the service quality satisfaction level of customer has been categorized into 6 factors, which are named ′Employee attitude′, ′Food′, ′Reliability′, ′Atmosphere′, ′Reputation′ and ′Price′. 3) After classifying customers into 3 groups according to two criteria-"will buy the service again" and "will suggest to others", a comparison has been done for the service quality expectation dimension of customers by each customer group. The result shows that the group having both the "will buy the service again" and "will buy the service again "and "will suggest to others" criteria, that is, with higher customer loyalty, tend to have higher point than other group in factors of ′Food′, ′Reliability′, ′Reputation′(p〈.05). 4) As per the dimension of customer\`s service quality satisfaction level, factors like ′Employee attitude′, ′Food′, ′Reliability′, ′Atmosphere′, ′Reputation′, and ′Price′have shown differences according to each loyalty group(P〈.001). 5) Customers′overall satisfaction level according to each customer loyalty group has been found to be more important for the group having a higher loyalty level(p〈.001) 6) From the discriminant analysis with employing judging variables, such as the customer′s service quality expectation level, service quality satisfaction level and general satisfaction level, customer loyalty groups have been identified as accurately as 68.9% of the explanatory power.

• 융합정보논문지
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• 제7권4호
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• pp.53-60
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• 2017

본 연구는 UTAUT 모델을 이용하여 보건의료분야 대학생들의 인공지능기술(Artificial Intelligence Technology, AI)의 사용 의도와 태도에 영향을 미치는 요인들을 규명하기 위해 시행되었다. 연구대상은 278명의 대학생으로, 2016년 5월 15일부터 6월 14일까지 자기기입식 설문지를 통하여 자료를 수집하였다. 연구결과 성과기대, 사회적 영향, 업무의 유용성, 불안요인이 사용 의도에 유의미한 영향을 미치는 것으로 나타났다. 그리고 성과기대, 업무의 유용성, 불안요인은 태도에 유의미한 영향을 미치는 것으로 나타났으며, 사용 의도는 태도에 영향을 미치는 것으로 나타났다. 불안요인과 업무의 유용성이 태도에 미치는 직접 효과가 사용 의도에 의해 부분 매개하는 것으로 나타났다. 대학생들의 AI 기술에 대한 긍정적인 사용 의도와 태도를 높이기 위해서는 사실에 근거한 정확한 정보전달과 막연한 불안감을 줄이면서 성과기대, 사회적 영향, 인지된 유용성을 향상시키는 것이 중요한 것으로 나타났다.