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Improvement of the Customer Complaint Service Using QFD in Airline Industry (QFD를 이용한 항공서비스 불만처리 흐름 개선)

  • Chun, Young-Ho;Yoo, Il-Geon;Lim, Hyung-Tek
    • Journal of Korean Society for Quality Management
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    • v.24 no.4
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    • pp.141-155
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    • 1996
  • In service industries, it is very hard to transform the quantified factor into qualified one. Nowadays, however, service industries employee various methods developed by the academic society to manage effectively. Therefore, we have focused our research on QFD that is applied to improve the flow of execution in customer complains in Air Lines which can be considered as the representation of Service Industries. QFD is a method of developing new service with response to the demand from customer thanks to the application of QFD. In this paper we decide the priority of the department for executing the customer service of Air Lines. After setting up the relations among departments, we analyze the problems caused by the contact between customers and departments.

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Supply Chain Replanning Considering Balance of Supply and Demand (수급(需給)균형을 고려한 공급사슬 재계획에 관한 연구)

  • Cho, Min-Kwan;Lee, Young-Hae
    • IE interfaces
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    • v.17 no.spc
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    • pp.79-89
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    • 2004
  • Supply Chain (SC) can balance demands with supply activities as executing Supply Chain Planning (SCP). The fluctuated demands, however, will break the balance between demand and supply. It means that the present SCP is useless in responding the changed demands. Thus it is necessary for SCP to be updated with changed demands. We call this procedure as Supply Chain Replanning. However, the existing measures for SC can not deal with the balance between supply and demand so that they can not detect effectively the timing of replanning. For this reason, a new performance measure, Balancing Point, is developed using momentum, a concept of Physics. It can treat the balance between supply and demand. Also, a replanning method based on Balancing Point is proposed. The proposed method is more effective than the existing replanning method, periodic replanning method and net inventory method.

Metacomputing System on Grid Computing for Executing CFD Programs (CFD 프로그램 수행을 위한 그리드 컴퓨팅 기반의 메타컴퓨팅 시스템)

  • Lee, Gun-Woo;Woo, Gyun;Kang, Kyung-Woo;Kwon, Oh-Kyoung
    • Proceedings of the Korean Information Science Society Conference
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    • 2007.10b
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    • pp.463-467
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    • 2007
  • CFD(Computational Fluid Dynamics)는 수치 기법(Numerical)과 알고리즘을 사용하여 유체 유동 문제를 풀고 해석하는 것이다. 본 논문에서는 이러한 CFD 분석 프로그램의 효율적인 수행을 위해 분산 환경을 기반으로 하는 메타컴퓨팅(Metacomputing) 시스템에 대해서 기술한다. 실제 CFD 프로그램을 단일 클러스터 시스템에서 수행시켰을 때와 메타컴퓨팅 시스템을 이용하여 수행시켰을 때 소요되는 시간과 결과 파일을 실험을 통하여 비교한다. 그 결과 메타컴퓨팅 시스템을 이용하여 CFD 분석 프로그램을 분산 수행시킨 경우는 그렇지 않은 경우에 소요되는 시간보다 평균 $15.3{\sim}38.5%$ 정도 빨랐고, 동일한 결과를 얻을 수 있음을 확인하였다.

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Fiber reinforced concrete properties - a multiscale approach

  • Gal, Erez;Kryvoruk, Roman
    • Computers and Concrete
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    • v.8 no.5
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    • pp.525-539
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    • 2011
  • This paper describes the development of a fiber reinforced concrete (FRC) unit cell for analyzing concrete structures by executing a multiscale analysis procedure using the theory of homogenization. This was achieved through solving a periodic unit cell problem of the material in order to evaluate its macroscopic properties. Our research describes the creation of an FRC unit cell through the use of concrete paste generic information e.g. the percentage of aggregates, their distribution, and the percentage of fibers in the concrete. The algorithm presented manipulates the percentage and distribution of these aggregates along with fiber weight to create a finite element unit cell model of the FRC which can be used in a multiscale analysis of concrete structures.

Noxious Traffic Analysis using SNMP (SNMP를 이용한 유해 트래픽 분석)

  • Yoo, Dae-sung;Koo, Hyang-Ohk;Oh, Chang-suk
    • Proceedings of the Korea Contents Association Conference
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    • 2004.11a
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    • pp.215-219
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    • 2004
  • A rapid development of the network brought increasing of many damage cases by hacker's attack. In recently many network and system resources are damaged by traffic flooding attacks. For this reason, the protection of network resources by analyzing traffic on the network is on the rise. In this paper, algorithm that improves the executing time and detection rate than traffic analysis method using SNMP is proposed and implemented.

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Dynamic Incidence Matrix Representation of Timed Petri Nets and Its Applications for Performance Analysis

  • Shon, J.G.;Hwang, C.S.;Baik, D.K.
    • Journal of the Korean Operations Research and Management Science Society
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    • v.16 no.2
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    • pp.128-147
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    • 1991
  • We propose a dynamic incidence matrix (DIM) for reflecting states and time conditions of a timed Petri net (TPN) explicitly. Since a DIM consists of a conventional incidence matrix, two time-related vectors and two state-related vectors, we can get the advantages inherent in the conventional incidence matrix of describing a static structure of a system as well as another advantage of expressing time dependent state transitions. We introduce an algorithm providing the DIM with a state transition mechanism. Because the algorithm is, in fact, an algorithmic model for discrete event simulation of TPN models, we provide a theoretical basis of model transformation of a TPN model into a DEVS(Discrete Event system Specification) model. By executing the algorithm we can carry out performance analysis of computer communication protocols which are represented TPN models.

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A Study on Speech Recognition Using Auditory Model and Recurrent Network (청각모델과 회귀회로망을 이용한 음성인식에 관한 연구)

  • Kim, Dong-Jun;Lee, Jae-Hyuk;Yoon, Tae-Sung;Park, Sang-Hui
    • Proceedings of the KOSOMBE Conference
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    • v.1990 no.05
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    • pp.51-55
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    • 1990
  • In this study, a peripheral auditory model used as a frequency feature extractor and a recurrent network which has recurrent links on input nodes is constructed in order to show the reliability of the recurrent network as a recognizer by executing recognition tests for 4 Korean placenames and syllables. As a result of this study, a refined weight compensation method is proposed and, using this method, it is possible to improve the system operation. The recurrent network in this study reflects well time information of temporal speech signal.

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Priority-Based Network Interrupt Scheduling for Predictable Real-Time Support

  • Lee, Minsub;Kim, Hyosu;Shin, Insik
    • Journal of Computing Science and Engineering
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    • v.9 no.2
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    • pp.108-117
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    • 2015
  • Interrupt handling is generally separated from process scheduling. This can lead to a scheduling anomaly and priority inversion. The processor can interrupt a higher priority process that is currently executing, in order to handle a network packet reception interruption on behalf of its intended lower priority receiver process. We propose a new network interrupt handling scheme that combines interrupt handling with process scheduling and the priority of the process. The proposed scheme employs techniques to identify the intended receiver process of an incoming packet at an earlier phase. We implement a prototype system of the proposed scheme on Linux 2.6, and our experiment results show that the prototype system supports the predictable real-time behavior of higher priority processes even when excessive traffic is sent to lower priority processes.

Analysis for Marketing Circumstance of Electric Power Value Added Service (전력 부가 서비스 시장 환경 조성에 대한 조사 분석)

  • Kim, Gi-Hyun;Park, Chee-Hyun;Lim, Young-Bae;Choi, Myeong-II;Bae, Suk-Myong
    • Proceedings of the Korean Institute of IIIuminating and Electrical Installation Engineers Conference
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    • 2007.05a
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    • pp.427-432
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    • 2007
  • This paper research data and information for market environment of electric power value added service According to research, in USA using power line communication(PLC) and other communication device(ex ZigBee, Wireless and so on) online observation and building district management service were being realized Also, in Japan they are executing online electricity facility Igr monitoring service based on IT basic for checking insulation. Also we conduct a survey of H-SCP concept and demand for electric power value added service of Housewife and Working women. This paper will be used data for revitalizing market circumstance of electric power value added service.

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A Hierarchical MAC Protocol for QoS Support in Wireless Wearable Computer Systems

  • Hur, Kyeong
    • Journal of information and communication convergence engineering
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    • v.12 no.1
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    • pp.14-18
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    • 2014
  • A recent major development in computer technology is the advent of wearable computer systems. Wearable computer systems employ a wireless universal serial bus (WUSB), which refers to a combination of USB with the WiMedia wireless technical specifications. In this study, we focus on an integrated system of WUSB over wireless body area networks (WBANs) for wireless wearable computer systems. However, current WBAN MACs do not have well-defined quality of service (QoS) mapping and resource allocation mechanisms to support multimedia streams with the requested QoS parameters. To solve this problem, we propose a novel QoS-aware time slot allocation method. The proposed method provides fair and adaptive QoS provisioning to isochronous streams according to current traffic loads and their requested QoS parameters by executing a QoS satisfaction algorithm at the WUSB/WBAN host. The simulation results show that the proposed method improves the efficiency of time slot utilization while maximizing QoS provisioning.