• 아태비즈니스연구
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• 제13권1호
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• pp.197-212
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• 2022

Purpose - The current paper not only investigates the intermediating process of the association between job insecurity and organizational performance, but also tries to find a factor which mitigates the negative influence of job insecurity. Design/methodology/approach - By conducting structural equation modeling(SEM) analysis with survey data from 351 employees, this study tried to identify the mediating effect of organizational trust, as well as the moderating influence of ethical leadership in the job insecurity-organizational trust link. This paper built hypotheses that job insecurity decreases the level of employee's organizational trust, then the level of the employee's organizational trust would influence organizational performance. In addition, ethical leadership would function as a buffering factor between the association between job insecurity and organizational trust. Findings - This paper found that job insecurity had a negative influence on employee's organizational trust, and the employee's organizational trust had a positive influence on organizational performance. The ethical leadership mitigated the negative impact of job insecurity on organizational trust. Research implications or Originality - By empirically delving into the importance of ethical leadership and organizational trust to increase organizational performance, this paper may provide top management and leaders in an organization with important insights that they should adequately monitor and manage the level of ethical leadership and organizational trust.

• The Journal of Asian Finance, Economics and Business
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• 제8권1호
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• pp.495-505
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• 2021

In the current Covid-19 pandemic, technology's role is important; with technology, all activities can carry on. This study explains that technology, organizational culture, and job satisfaction at rural banks in Bali can be a motivation for improving performance, especially during a pandemic. A questionnaire is distributed online using Google Form to a total of 350 employees; the data is collected from a sample of employees from rural banks in Denpasar, Bali. Respondents had to meet the following criteria: a minimum work period of one year and a minimum high school education or equivalent. With these criteria, 100 samples were obtained. The dependent variable is employee performance; the independent variables are organizational culture, technology, and job satisfaction; the intervening variable is work motivation. This study uses Structural Equation Modeling with a variance-based or component-based approach with Partial Least Square. The study results show that organizational culture, job satisfaction, and technology provide motivation and have a significant positive effect on employee performance. However, organizational culture does not have a positive or direct impact on employee performance. The study results can be used as a basis for designing business strategies to improve employee performance in a competitive environment to advance the credibility of a bank.

• The Journal of Asian Finance, Economics and Business
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• 제7권12호
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• pp.995-1004
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• 2020

This study aims to analyze the effect of transformational leadership (TL), procedural justice (PJ), and training (T) on employee performance (EP) mediated by self-efficacy (SE). The object of this research is Rumah Sakit Umum Daerah (RSUD) M.Th. Djaman, a hospital in Sanggau Regency, while the subjects are the institution's staff. Data collection search uses purposive sampling with a total of 120 samples. Data are obtained through questionnaires distributed directly to respondents using the Google Form application. Data analysis techniques used in this study include standard error of mean (SEM) with AMOS software version 24.00. Methods use to test validity and reliability of data include Confirmatory Factor Analysis (CFA), Construct Reliability (CR) and VE. The results of the analysis show that only training has a significant effect on self-efficacy, and self-efficacy has a significant effect on employee performance. Also, self-efficacy is proven to mediate the role of training on employee performance; the other hypotheses are not significant. Training is the most prominent positive factor affecting self-efficacy and self-efficacy has a significant effect on employee performance at RSUD M.Th. Djaman. The results of this study can be used as a reference by management in determining what policy priorities should take precedence.

• The Journal of Asian Finance, Economics and Business
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• 제9권5호
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• pp.213-224
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• 2022

In recent years, gamification has been a hot issue due to its positive impact on organizational success. The proper application of game elements in an organizational context is required for gamification implementations. Gamification remains an area of active research for its behavior molding potential. Employee engagement is a critical component in assessing employee behavior and is considered crucial for organizational success. Research questionnaires were completed online between March 2021 and February 2022. Our targeted sample encompassed low and mid-level personnel of Asian and Middle eastern employees working in Hungary. The questionnaire was introduced using google forms. Our sample size consisted of 203 respondents (N = 203). Research results indicated gamification's significance in increasing employees' intrinsic motivation and therefore boosting organizational engagement levels. Gamification improved employees' task performance and the overall quality of work. Organizational culture had a mediating role between gamification and employees' behavior. Organizational culture and employee behavior are in close correlation. Research findings also proved engagements' mediating effect on employees' behavior. The results of the research showed that gamification in human resources has risen in popularity, especially in terms of its impact on employee behavior and performance. The study's findings demonstrated that gamification has a positive impact on organizational performance and collaboration.

• 산경연구논집
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• 제15권2호
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• pp.19-30
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• 2024

Purpose: This paper provides both quantitative and qualitative literature review on employee engagement in State Owned Enterprises (SOEs) as portrayed in literature and offers more insight into the concept on how it can be optimised. Research design, data and methodology: The study adopted a desktop research methodology. A review and analysis of both theoretical and empirical research and articles which are relevant to employee engagement in SOEs was conducted. Only secondary information gathered through those articles and research was used to analyse and build literature review on employee engagement in SOEs. Results: A literature review of both qualitative and quantitative research on employee engagement in organisations generally and in SOEs particularly was done, and it indicated the positive relationship between employee engagement and organisational performance. From the study, it is evident that employee engagement is not optimal around the world, therefore it is an area which needs more attention. Hence, this study proffered strategies for enhancing employee engagement in SOEs. Conclusions: This study proffers strategies for optimising employee engagement in SOEs. These are brand image, work environment, management and leadership characteristics, training and development opportunities, performance management, work life balance, effective communication and Kahn's three factors of meaningfulness, safety and availability. These strategies are essential in optimising employee engagement as portrayed in the reviewed literature.

• 경영과학
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• 제29권1호
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• pp.115-129
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• 2012

Service Encounter employees play a crucial role in service delivery and building relationships with customers and their attitudes and behaviors towards customers determine customers' perceived service quality and satisfaction. Past research indicates that TQM managerial practices are a critical determinant of employee's attitude and performance in the workplace. Therefore, this study investigates a model examining the relationship among TQM, employees' attitude and service performance in a hospital. Our measurement results were acceptable in terms of reliability and validity. The statistical testing shows significance on the positive relationship in the sequential order of TQM, employee's attitude and service performance. In conclusion, the theoretical and practical implications of this study were discussed, along with its limitations.

• 디지털융복합연구
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• 제13권11호
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• pp.99-108
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• 2015

본 연구의 목적은 고객과의 접촉이 잦은 은행종업원들을 대상으로 감정노동전략 즉 내면행동과 표면행동, 종업원창의성 및 서비스성과 간 상호 관련성과 감정노동전략-서비스성과 관계에서 종업원창의성의 매개효과를 검증하고자 하는 것이다. 자료 수집은 대구와 경남 지역에서 은행에 근무하는 일선종업원을 모집단으로 하여 총 500부를 배포하여 불성실하게 응답한 설문지를 제외하고 최종 분석에는 484부를 사용하였다. 가설검증은 AMOS를 이용하였다. AMOS 분석 결과, 일선 서비스종업원의 감정노동전략 중 표면행동은 종업원창의성에 부의 영향을, 내면행동은 종업원창의성에 정의 영향을, 그리고 종업원창의성은 서비스성과에 정의 영향을 미치는 것으로 나타났다. 감정노동전략 즉 표면행동과 내면행동-서비스성과 관계에서 종업원창의성의 매개효과 분석에서 부분매개효과를 가지는 것으로 나타났다. 마지막으로 이러한 조사결과를 바탕으로 이론적 및 실무적 시사점을 제시하였다.

• 한국콘텐츠학회논문지
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• 제16권7호
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• pp.319-336
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• 2016

본 연구는 상사의 진성리더십이 구성원의 직무성과에 미치는 영향 관계를 분석함으로써 진성리더십의 중요성에 대한 시사점을 제시하는데 그 목적이 있다. 특히, 진성리더십과 직무성과 간의 관계에서 구성원의 조직몰입, 조직시민행동이 매개역할을 하는지 실증적으로 검증하였다. 본 연구의 설문조사는 다양한 업종에 종사하는 구성원들을 대상으로 실시하였다. 회수된 설문지 중 총 440부가 분석에 사용되었으며, 통계분석방법은 SPSS/WIN 24.0과 Stata 14.0 통계패키지를 사용하였다. 연구 결과, 상사의 진성리더십은 구성원들의 조직몰입, 조직시민행동, 그리고 직무성과에 정(+)의 영향을 미쳤다. 또한 조직몰입, 조직시민행동은 진성리더십과 조직 구성원의 직무성과 관계에서 매개역할을 하였다. 본 연구 결과가 함의한 바는 구성원의 직무성과를 향상시키기 위해서 상사의 진성리더십을 통한 구성원의 자발적 참여와 협력 행동을 향상시켜야 한다는 결과를 보이고 있다.

• 디지털융복합연구
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• 제14권12호
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• pp.95-103
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• 2016

본 연구는 최고경영자의 가치관이 기업성과에 미치는 영향을 실증분석 하는데 목적을 두고 있다. 이를 위해 실제 40명의 최고경영자를 심층 인터뷰하여 그들의 가치관이 어떤 내용을 담고 있는지를 분석하였다. 또한 최고경영자의 가치관이 기업의 구성원들에게 인식되고 공감을 얻고 있는지에 따라 기업성과에 미치는 영향이 차이가 있음을 검증하였다. 기업성과는 사회적 성과와 재무적 성과 모두 유의미한 결과를 얻었다. 본 연구는 가치관이 기업성과에 영향을 미친다는 기존 연구들과 맥락을 같이 하고 있으며, 실제로 그 관계를 실증 분석한 것에 의의가 있다. 특히, 접근이 어려운 최고경영자를 직접 인터뷰하여 그들의 가치관을 분석하고 이에 대한 구성원들의 인식과 공감을 조사해 봄으로써 가치관의 내용도 중요하지만 이를 구성원들에게 인식시키고 공감시키는 과정의 의미와 필요성을 강조했다는 차원에서 일선 기업에 시사점을 줄 수 있으며 향후 더 많은 기업샘플을 통해 검증해 볼 필요가 있다.

• 복식문화연구
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• 제30권3호
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• pp.477-493
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• 2022

The purpose of this study is to explore relationships between company's characteristics, the status of business ethics education, employee perceptions of corporate business ethics, and organizational performance. A total of 161 small- and medium-sized apparel companies participated in a survey and data was analyzed using cross-tabulation, ANOVA, and SPSS PROCESS. The results show that, larger companies involved with export are more likely to implement business ethics education, whereas no company characteristic is associated with perceptions of corporate business ethics. Furthermore, apparel companies that implemented or planned to implement business ethics education, have employees with more positive perceptions of corporate business ethics and better organizational performance than fashion companies that have no plan to implement such education. In addition, companies in the apparel sector with higher employee perceptions of corporate business ethics had greater organizational performance than apparel companies with lower employee perceptions of corporate business ethics. This study emphasizes the need to implement business ethics education to enhance employee perceptions of company business ethics, which in turn promotes organizational performance. It is expected that the results of this study will positively affect the development and expansion of business ethics education programs and contribute to the foundation of knowledge for business ethics education for fashion companies.