• International Journal of Quality Innovation
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• v.8 no.3
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• pp.46-70
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• 2007

Customer Support Knowledge of Customer Support Organization is one of the important assets of enterprises and "Customer Support Knowledge Management" is also the critical aspect of Business Knowledge Management; however, the attributes of Customer Support Knowledge are complicated, diverse, renewed rapidly and difficult to be managed. Thus, in order to design a successful Customer Support Knowledge Management System, apart from the consideration of "human" and "information technology" aspects, the concerns of attributes and Customer Support Knowledge and industry characteristics should be involved for meeting the requirements of Customer Support Organization and allowing the organization to acquire the competitive advantage of "Differentiation Service". This research used the "Customer Support Knowledge Management System" in a high-tech industry as an example and treated the end users of medical instruments in different types of hospitals in Taiwan which have received the support service of our company in recent six months as the population. The end users were mostly the nursing executives or ultrasonic wave technical personnel in intensive care unit and they had similar educational background and incomes and adopted the medical instruments such as physical supervision system, ultrasonic wave system, heart start or ECG machine produced by our company; the research method was to randomly treat the investigation results of the telephone customers' satisfaction from respective 30 end users in the population three months before and after this system execution as the samples and use hypotheses to validate if the end users' customer satisfaction significantly improved in terms of "Remote Support," "On-site Support," "Service Turn Around time," "Technical Competence" and "Manner" in order to understand the influence and managerial significance of execution of "Customer Support Knowledge Management System" on Customer Support Organization.

• Journal of the Economic Geographical Society of Korea
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• v.8 no.1
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• pp.51-70
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• 2005

Knowledge has become a primary source of competitiveness, and knowledge workers, people whose jobs require formal and advanced schooling, are one of the fastest growing groups in workforce. With the rise of a knowledge-based economy, higher education has been increasingly emphasized in economic development. Colleges and universities have recently added translation of research into products and new enterprises to their educational functions while companies have increased their external links to keep pace with rapidly changing and increasingly complex business environments. These changes have strengthened the role of colleges and universities in industrial innovation which is a key to economic development. This research reviews characteristics of U.S. higher education and development of interactions between higher education institutions and companies in the U.S. The case of IT industries, where U.S. has a competitive edge, provides specific examples and implications. Four major routes of interactions between higher education institutions and companies are suggested to provide a research framework for future studies in this area.

• Journal of Digital Convergence
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• v.16 no.5
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• pp.317-327
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• 2018

The purpose of this study is to understand the mediating effect of nursing organization culture in the process of emotional labor of nurses to turnover intention. The subjects were 363 nurses working at general hospitals at G city and analyzed using SPSS 21.0 from October 17, 2017 to October 31, 2017. As a result of research, relationship-oriented culture and innovation-oriented culture partially mediated the relationship between emotional labor frequency and turnover intention in relation to emotional labor and turnover intention. The results of this study show that the importance of nursing organizational culture to improve the organization's smooth relationship and cohesion can be lowered by creating a positive correlation with desirable emotional expression. Therefore, it is necessary to develop an organizational culture by applying educational programs to reduce the turnover rate of new nurses and career programs for career nurses.

• Journal of Engineering Education Research
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• v.13 no.1
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• pp.70-77
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• 2010

The purpose of this study was to verify the educational value of student portfolio and to give the direction of making student portfolio. Qualitative research method was used to accomplish objectives of the study. 9 students who were winner in competition of student portfolio in I University at Incheon Province were interviewed. Data were recorded, transcribed and analyzed. Most students started to make student portfolio by compulsory, but they realized that it was necessary to start student portfolio from the lower grades. They had difficulties in not having materials of activities and hesitated at the beginning of making student portfolio even though they got standard form from the university. Students recognized that making student portfolio was effective tool because it could enhance self-reflection, awareness of importance of record, preparation of future, obtaining of motivation for anonther activities, getting self-confidence, and improvement of writing skill.

• The Journal of Information Technology
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• v.7 no.4
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• pp.89-101
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• 2004

This study, Based on the study theories of up to the present was to a consumer's shopping motive, the process of choice and the theory of a consumer's store choice by his or her preference. It investigates the components of store image referring many thesis from documents of domestic and foreign countries. The major findings of from study an as follows: First, as general characteristics of samples, the component ratio of women is much higher than that of men. As for marital status, married consumers are large in numbers, and for educational back ground, high educated young couples go shopping frequently at department stores. As for ages, consumers under the 30s take great part in, for the occupation, many are housewives and for the average income of a month, under one million won income earners are major consumers. Second, about shopping motive, married ones do it for refreshing themselves, but for singles, they do shopping for the pleasure of bargain sales. The most important reason which influences on the shopping motive is 'pleasure of bargain sales' regardless of all ages. Third, according to the analysis of shopping motive and the characteristics of 15 store images, there are noteworthy differences statistically in shopping motive, attraction and reliance on advertisement, an atmosphere of a store and the degree of crowdedness.

• Journal of Korea Multimedia Society
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• v.23 no.5
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• pp.641-649
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• 2020

As the usage of mobile devices extremely increases, malicious mobile apps(applications) that target mobile users are also increasing. It is challenging to detect these malicious apps using traditional malware detection techniques due to intelligence of today's attack mechanisms. Deep learning (DL) is an alternative technique of traditional signature and rule-based anomaly detection techniques and thus have actively been used in numerous recent studies on malware detection. In order to develop DL-based defense mechanisms against intelligent malicious apps, feeding recent datasets into DL models is important. In this paper, we develop a DL-based model for detecting intelligent malicious apps using KU-CISC 2018-Android, the most up-to-date dataset consisting of benign and malicious Android apps. This dataset has hardly been addressed in other studies so far. We extract OPcode sequences from the Android apps and preprocess the OPcode sequences using an N-gram model. We then feed the preprocessed data into LSTM and apply the concept of Information Gain to improve performance of detecting malicious apps. Furthermore, we evaluate our model with numerous scenarios in order to verify the model's design and performance.

• Journal of Korea Multimedia Society
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• v.23 no.5
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• pp.650-657
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• 2020

The rapid growth of internet users and faster network speed are driving the new ICT services. ICT Technology has improved our way of thinking and style of life, but it has created security problems such as malware, ransomware, and so on. Therefore, we should research against the increase of malware and the emergence of malicious code. For this, it is necessary to accurately and quickly detect and classify malware family. In this paper, we analyzed and classified visualization technology, which is a preprocessing technology used for deep learning-based malware classification. The first method is to convert each byte into one pixel of the image to produce a grayscale image. The second method is to convert 2bytes of the binary to create a pair of coordinates. The third method is the method using LSH. We proposed improving the technique of using the entire existing malicious code file for visualization, extracting only the areas where important information is expected to exist and then visualizing it. As a result of experimenting in the method we proposed, it shows that selecting and visualizing important information and then classifying it, rather than containing all the information in malicious code, can produce better learning results.

• Journal of Korean Library and Information Science Society
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• v.37 no.3
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• pp.3-32
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• 2006

This paper examined the information literacy which is the concrete purpose of the ICT using education which appeared in order to elevate the effects of education in school after the introduction of the 7th educational curriculum. Based on TAM (Technology Acceptance Model) that provides useful theoretical foundations for analyzing the factors influencing acceptance and diffusion of IT, it determined the factors influencing the process of accepting the information literacy instruction as follows: perceived usefulness; perceived ease of use; attitude; effects of the information literacy instruction; teachers' innovation; school library relevance; school librarians' support; and the self-efficacy. This paper confirmed the influences of these factors on the process of accepting the information literacy through empirical study. Through this study, it intended to suggest the ways to activate of the information literacy instruction.

• Korean Institute of Interior Design Journal
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• no.3
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• pp.46-57
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• 1994

Today, it is a fact that interior design plays a very important role as much as architecture on contributing to our society as a rising new professional field. On the other hand, our interior design education is still in immagture stage unlike the graudal development of the mood of interior design line , If the interior design field has any educational value to invest to be noticed as an environmental design that creates the human environment. There are great deal of meanings to indicate the direction for better education after recognizing the manu different problems on presently offering interior design education. Therefore, the objectives of this study is , after establishing the innovative methods of education and course contents of the four year interior design program, to produce the interior designers of manifold abilities, who is able to fit well in the professional practice, in order to materialize the settlement of interior design education which will be the key point in our circumstances, which has ow social recognition toward interior design. There were four phases in this study. First was to gather and to analyze information from printed materials, such as curriculum and catalog from each institution. Secondly, we had collected existing previous studies in all interior design area in order to sude as references. Thirdly, we have managed to suggest ideal improvement for better basic design program in the area of interior design education after the arranging and analyzing . Finally, we were able to persuade the importance of improved basic design program to the interior design education parties and to suggest the direction for the future. Because interior design as a scholastic pursuit is combined practical application study by the art and technology, it emphasizes specialty . From that reason interior design education must be performed as professional specialist education instead of vocational education. In another words, the ultimate goal of the interior design objectives must be in producing professional specialist.

• Proceedings of the Korea Contents Association Conference
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• 2009.05a
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• pp.398-401
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• 2009

The purpose of this study is to develop New-IT internship and to search for the way to reduce quality mismatch and unemployment ratio and to ultimately enhance its effectiveness of university-industry collaboration(UIC) in the field of information technology in Korea. To achieve the goal of this study, we tried to come up with more job creation than working on educational collaboration between university and industry. The survey based on the reaction of companies and interns participating in IT internship program promoted by MKE(Ministry of Knowledge and Economy) shows that intern experience helped them to get jobs and longer intern period gave them to find job more easily. Intern companies preferred to local college students majoring in special technology area related to regional innovation industry cluster. It also found that intern companies wanted to hire interns who had some project experiences and theoretical knowledges. IT Internship program affected students good images about small and medium enterprises(SME) after finishing internship.