• 제목/요약/키워드: e-Complaints System

검색결과 28건 처리시간 0.023초

IDC환경에서 공공부문 홈페이지 장애상황공지 시스템 구축방안 (Implementaion Mechanism of Homepage Failure Notification System in Public Sector in IDC Environment)

  • 김용태;조인준
    • 한국콘텐츠학회논문지
    • /
    • 제21권1호
    • /
    • pp.426-433
    • /
    • 2021
  • 최근 들어 공공부문 정보화에 대한 투자가 기존보다 증가하는 추세이다. 초고속 인터넷과 스마트폰 보급이 일반화되었으며 그에 따라 공공부문 대국민에게 제공하는 정보시스템의 안정성은 무엇보다 중요한 관리요소가 되었다. 즉, 공공기관의 민원 처리와 증명서 발급, 은행의 금융 거래, 통관 업무, 개인 또는 기관의 전자상거래 등과 같은 업무가 대부분 온라인 처리로 이루어지고 있다. 그렇기 때문에 중요 민원 업무를 담당하고 있는 정보시스템에서 발생되는 장애를 어떻게 처리하느냐가 매우 중요한 쟁점으로 대두되고 있다. 즉, 짧은 시간이라도 정상적으로 동작하지 않는 장애의 경우 민원에게 재정상 큰 손해를 유발 등과 더불어 해당 업무처리 지연 시 다양한 문제가 발생할 수 있다. 이는 공공기관 신뢰도 하락과 민원 제기 등의 여러 가지 피해를 동반할 수 있다. 정보시스템 장애가 발생하는 이유들은 매우 다양하고 현실적으로 발생 시기를 예측하기 힘들다. 본 논문에서는 장애에 대응하는 여러 가지 방안 중에서 민원인 입장에서 홈페이지 장애 발생 시 민원인이 장애로 인한 혼란을 최소화할 수 있는 장애상황공지 시스템 구축방안을 제안하였다. 제안한 장애상황공지 시스템을 공공 IDC환경에 구축하여 활용 가능성을 보였다.

Concurrency of Guillain-Barre syndrome and acute transverse myelitis: a case report and review of literature

  • Tolunay, Orkun;Celik, Tamer;Celik, Umit;Komur, Mustafa;Tanyeli, Zeynep;Sonmezler, Abdurrahman
    • Clinical and Experimental Pediatrics
    • /
    • 제59권sup1호
    • /
    • pp.161-164
    • /
    • 2016
  • Guillain-$Barr{\acute{e}}$ syndrome and acute transverse myelitis manifest as demyelinating diseases of the peripheral and central nervous system. Concurrency of these two disorders is rarely documented in literature. A 4-year-old girl presenting with cough, fever, and an impaired walking ability was admitted to hospital. She had no previous complaints in her medical history. A physical examination revealed lack of muscle strength of the lower extremities and deep tendon reflexes. MRI could not be carried out due to technical problems; therefore, both Guillain-$Barr{\acute{e}}$ syndrome and acute transverse myelitis were considered for the diagnosis. Intravenous immunoglobulin treatment was started as first line therapy. Because this treatment did not relieve the patient's symptoms, spinal MRI was carried out on the fourth day of admission and demyelinating areas were identified. Based on the new findings, the patient was diagnosed with acute transverse myelitis, and high dose intravenous methylprednisolone therapy was started. Electromyography findings were consistent with acute polyneuropathy affecting both motor and sensory fibers. Therefore, the patient was diagnosed with concurrency of Guillain-$Barr{\acute{e}}$ syndrome and acute transverse myelitis. Interestingly, while concurrency of these 2 disorders is rare, this association has been demonstrated in various recent publications. Progress in diagnostic tests (magnetic resonance imaging and electrophysiological examination studies) has enabled clinicians to establish the right diagnosis. The possibility of concurrent Guillain-$Barr{\acute{e}}$ syndrome and acute transverse myelitis should be considered if recovery takes longer than anticipated.

Measures to Improve the Efficiency of the Portable Air Quality Measurement System

  • CHOI, Jong-Sun;CHO, Dong-Myung;KWON, Woo-Taeg
    • 웰빙융합연구
    • /
    • 제5권3호
    • /
    • pp.27-41
    • /
    • 2022
  • Purpose: In this study, pollutants generated in industrial areas were measured using a Portable Air Quality Measurement System(PAQMS). This study intends to examine in detail improvement measures and operational capabilities to operate a more efficient PAQMS. Research design, data and methodology: This study compares and analyzes the measurement values of the PAQMS and the measurement values of the national air quality measurement network. It is intended to develop a PAQMS corresponding to the data of the national measurement network by minimizing the errors that occur during comparative measurement and analysis and supplementing and improving the problems that occur during the current equipment calibration. Results: A PAQMS is an essential equipment for faster and more accurate measurement and analysis of pollutants in case of untimely measurement and civil complaints due to Micro Climate(local weather and environmental influences). Currently, there are many atmospheric measurement equipment in Korea, but only equipment for each item is produced and sold. Currently, these devices on the market must satisfy various conditions such as stable power, temperature, and humidity to calculate accurate measurement values. Conclusions: Therefore, there is no equipment that satisfies the conditions for performing detailed measurement in the field where accurate measurement is required. In this study, these field work conditions and contents for stable measurement were mentioned in the text.

행정업무시스템의 생산성 및 효과 분석: 나라장터 중심으로 (Analysis of the Productivity and Effects of Administration Information System: Focused on KONEPS(Korea Online E-Procurement System))

  • 김훈희;오창석
    • 한국전자거래학회지
    • /
    • 제22권2호
    • /
    • pp.123-136
    • /
    • 2017
  • 정보시스템(IS)에 대한 평가분석 방법은 시스템관점, 이용자관점, 경영관점에서 연구되고 있다. 세부 방법으로는 이용자 설문이나 전문가의 의견에 의한 정성적 평가를 수행한다. 본 연구에서는 평가분석 항목 중 행정업무시스템의 구축으로 얻어지는 생산성과 효과를 측정하였다. 기존 연구에서 정성적인 생산성 평가와 범용적인 효과지표를 제시하는 것과 달리 정량적인 생산성과 행정민원에 특화된 지표를 선정하였다. 대표적인 행정업무시스템인 나라장터를 대상으로 전자계약 실적과 중간과정에 기록된 정보를 이용하여 소요일수로 환산하고, 투입 인력에 따른 생산성을 산정하였다. 효과분석은 행정업무시스템의 목표인 민원관련 설문을 분석하였다. 기록된 정보에는 계약문서작성, 공문서처리, 전화통화량을 업무활동 요인으로 선정하였다. 설문항목에는 민원대응을 위한 수행영향, 업무편의, 목표달성 여부를 설문으로 조사하였다. 각 요인을 반영적 구조변수와 형성적 구성변수로 구분하고 내적일관성(internal consistency)과 다중공선성(Multi-collinearity)을 진단하였다. 기술통계법에 따른 신뢰도 검증, 회귀분석을 통한 영향도 측정하고 다중회귀모델 경로계수로 모델을 분석하였다. 모델을 검증하기 위해 구조적방정식에서 활용하는 다중 확인적 요인분석(CFA)에 따라 Chi-square, RMR, GFI, AGFI, NFI, CFI 분석을 수행한다.

DTG 데이터를 활용한 택시 복합할증제 분석 (Analysis of Taxi Combined Surcharge System Using DTG Data)

  • 김승범;김호선;정종헌
    • 한국ITS학회 논문지
    • /
    • 제19권6호
    • /
    • pp.152-162
    • /
    • 2020
  • 도농복합지역에서는 택시가 영업을 목적으로 도심지에서 농촌 지역으로 이동한 뒤 공차로 회차할 시 손실을 보전해주는 복합할증제도를 운영하고 있다. 하지만, 제도의 본 취지와 다르게 기형적으로 운영되는 복합할증제도로 인해 폐지와 관련된 민원이 증가하고 있다. 복합할증제도 폐지 시 택시업계는 수익감소로 큰 타격을 받을 수 있어 지자체의 지원이 불가피하다. 하지만, 실제 수입금의 감소분을 고려한 보조금의 규모 책정이 현실적으로 어려운 실정이다. 본 연구에서는 도농복합지역(예:통영시)의 법인택시에 장착된 디지털 운행기록계로부터 수집된 DTG 데이터와 영업데이터를 연계 분석하여 복합할증제도 폐지 시 감소하는 수입금을 과학적이고 객관적인 방법으로 추정해보고자 한다. 본 연구는 실제 지역의 현안을 해결하기 위해 DTG 데이터를 이용했다는 점과 새로운 DTG 데이터의 활용을 제시했다는 측면에서 의의가 있다.

An objective assessment of the impact of tendon retraction on sleep efficiency in patients with full-thickness rotator cuff tears: a prospective cohort study

  • Ashley E. MacConnell;William Davis;Rebecca Burr;Andrew Schneider;Lara R Dugas;Cara Joyce;Dane H. Salazar;Nickolas G. Garbis
    • Clinics in Shoulder and Elbow
    • /
    • 제26권2호
    • /
    • pp.169-174
    • /
    • 2023
  • Background: Sleep quality, quantity, and efficiency have all been demonstrated to be adversely affected by rotator cuff pathology. Previous measures of assessing the impact of rotator cuff pathology on sleep have been largely subjective in nature. This study was undertaken to objectively analyze this relationship through the use of activity monitors. Methods: Patients with full-thickness rotator cuff tears at a single institution were prospectively enrolled between 2018 and 2020. Waist-worn accelerometers were provided for the patients to use each night for 14 days. Sleep efficiency was calculated using the ratio of the time spent sleeping to the total amount of time that was spent in bed. Retraction of the rotator cuff tear was classified using the Patte staging system. Results: This study included 36 patients: 18 with Patte stage 1 disease, 14 with Patte stage 2 disease, and 4 patients with Patte stage 3 disease. During the study, 25 participants wore the monitor on multiple nights, and ultimately their data was used for the analysis. No difference in the median sleep efficiency was appreciated amongst these groups (P>0.1), with each cohort of patients demonstrating a generally high sleep efficiency. Conclusions: The severity of retraction of the rotator cuff tear did not appear to correlate with changes in sleep efficiency for patients (P>0.1). These findings can better inform providers on how to counsel their patients who present with complaints of poor sleep in the setting of full-thickness rotator cuff tears.

크라우드펀딩 이해관계자 간의 분쟁발생과 해결방안 (A study on the occurrence and resolution of disputes among crowd-funding stake-holders)

  • 김기홍
    • 한국중재학회지:중재연구
    • /
    • 제31권1호
    • /
    • pp.155-171
    • /
    • 2021
  • Recently, the e-business market has become a place of convergence where consumers and suppliers communicate with each other, and a new method of trading of funds has emerged in the process. Crowd-funding is one of the types of money transactions that have emerged in the online space, and its interest and trading volume have been growing rapidly recently. The platform in the online space using crowd-funding method operates in the form of online telecommunication sales, and it is in the form of producing and delivering products based on funds obtained from potential consumers by the operators involved in securing funds. However, if the participating business operators do not deliver the product or deliver the product other than the promoted product and avoid responsibility, the potential demander will not be compensated without mediation by the platform operating entity. In this study, despite the rapid growth in the market size of crowd-funding, consumers who participated in the funding are protected and able to resolve disputes in the event of a conflict amid growing complaints from potential consumers and side effects. The structure or method of crowd-funding is a new form of trading that has different features from conventional e-commerce. Therefore, the legal basis is not yet in place and the standards need to be laid out through various and sufficient discussions politically, legally, socially and culturally and economically. As the potential market and positive effects of crowd-funding around the world have been recognized, a role is required as an ecosystem for new financial transactions. And the potential market could be realized as a new industry if the right legal system and policy consultation were made.

박물관 안내를 위한 시나리오 기반의 AI 음성 챗봇 시스템 구현 (Implementation of Scenario-based AI Voice Chatbot System for Museum Guidance)

  • 정선우;최은성;안선규;강영진;정석찬
    • 한국빅데이터학회지
    • /
    • 제7권2호
    • /
    • pp.91-102
    • /
    • 2022
  • 인공지능이 발전하면서 AI 챗봇 시스템의 활용이 활발히 이루어지고 있다. 그 예로 공공기관에서는 민원, 행정 분야에서 업무 보조, 전문지식 서비스 등으로 챗봇 활용 분야가 확대되고 있으며 민간기업은 대화형 고객 응대 서비스 등으로 챗봇을 활용하고 있다. 본 연구에서는 시나리오 기반의 AI 음성 챗봇 시스템을 제안하여 박물관의 운영 비용을 절감하고 관람객에게 양방향성 안내 서비스를 제공하고자 한다. 구현한 음성 챗봇 시스템은 실시간으로 특정 디렉터리를 감시하여 사용자의 음성을 감지하는 감시자 객체와 음성 파일이 생성되면 순차적으로 모델별 추론을 수행하여 AI의 응대 음성을 출력하는 이벤트 핸들러 객체로 구성되며, 스레드와 데크를 활용한 중복 방지 기능을 포함하여 단일 GPU 환경에서 추론 중에 GPU의 연산이 중복되지 않도록 한다.

다단 나노여과 공정에서 고농도 geosmin 및 2-Methylisoborneol (MIB)의 제거특성 (Rejection property of geosmin and 2-Methylisoborneol (MIB) with high concentration level at multi stage nanofiltration (NF) membrane system)

  • 유영범;최양훈;김동진;권순범;김충환
    • 상하수도학회지
    • /
    • 제28권4호
    • /
    • pp.397-409
    • /
    • 2014
  • Algal problem in drinking water treatment is being gradually increased by causing deterioration of water supplies therefore, especially taste and odor compounds such as geosmin and 2-MIB occur mainly aesthetic problem by its unpleasant effects resulting in the subsequent onset of complaints from drinking water consumer. Recently, geosmin and 2-MIB are detected frequently at abnormally high concentration level. However, conventional water treatment without advanced water treatment processes such as adsorption and oxidation process, cannot remove these two compounds efficiently. Moreover, it is known that the advanced treatment processes i.e. adsorption and oxidation have also several limits to the removal of geosmin and 2-MIB. Therefore, the purpose of this study was not only to evaluate full scale nanofiltration membrane system with $300m^3/day$ of permeate capacity and 90% of recovery on the removal of geosmin and 2-MIB in spiked natural raw water sources at high feed concentration with a range of approximately 500 to 2,500 ng/L, but also to observe rejection property of the compounds within multi stage NF membrane system. Rejection rate of geosmin and 2-MIB by NF membrane process was 96% that is 4% of passage regardless of the feed water concentration which indicates NF membrane system with an operational values suggested in this research can be employed in drinking water treatment plant to control geosmin and 2-MIB of high concentration. But, according to results of regression analysis in this study it is recommended that feed water concentration of geosmin and 2-MIB would not exceed 220 and 300 ng/L respectively which is not to be perceived in drinking tap water. Also it suggests that the removal rate might be depended on an operating conditions such as feed water characteristics and membrane flux. When each stage of NF membrane system was evaluated relatively higher removal rate was observed at the conditions that is lower flux, higher DOC and TDS, i.e., $2^{nd}$ stage NF membrane systems, possibly due to an interaction mechanisms between compounds and cake layer on the membrane surfaces.

Additional Surgical Method Aimed to Increase Distractive Force during Occipitocervical Stabilization : Technical Note

  • Antar, Veysel;Turk, Okan
    • Journal of Korean Neurosurgical Society
    • /
    • 제61권2호
    • /
    • pp.277-281
    • /
    • 2018
  • Objective : Craniovertebral junctional anomalies constitute a technical challenge. Surgical opening of atlantoaxial joint region is a complex procedure especially in patients with nuchal deformity like basilar invagination. This region has actually very complicated anatomical and functional characteristics, including multiple joints providing extension, flexion, and wide rotation. In fact, it is also a bottleneck region where bones, neural structures, and blood vessels are located. Stabilization surgery regarding this region should consider the fact that the area exposes excessive and life-long stress due to complex movements and human posture. Therefore, all options should be considered for surgical stabilization, and they could be interchanged during the surgery, if required. Methods : A 53-year-old male patient applied to outpatients' clinic with complaints of head and neck pain persisting for a long time. Physical examination was normal except increased deep tendon reflexes. The patient was on long-term corticosteroid due to an allergic disease. Magnetic resonance imaging and computed tomography findings indicated basilar invagination and atlantoaxial dislocation.The patient underwent C0-C3-C4 (lateral mass) and additional C0-C2 (translaminar) stabilization surgery. Results : In routine practice, the sites where rods are bound to occipital plates were placed as paramedian. Instead, we inserted lateral mass screw to the sites where occipital screws were inserted on the occipital plate, thereby creating a site where extra rod could be bound.When C2 translaminar screw is inserted, screw caps remain on the median plane, which makes them difficult to bind to contralateral system. These bind directly to occipital plate without any connection from this region to the contralateral system.Advantages of this technique include easy insertion of C2 translaminar screws, presence of increased screw sizes, and exclusion of pullout forces onto the screw from neck movements. Another advantage of the technique is the median placement of the rod; i.e., thick part of the occipital bone is in alignment with axial loading. Conclusion : We believe that this technique, which could be easily performed as adjuvant to classical stabilization surgery with no need for special screw and rod, may improve distraction force in patients with low bone density.