• Proceedings of the Korea Society for Industrial Systems Conference
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• 2006.05a
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• pp.151-164
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• 2006

최근 e-러닝의 확산 속도에 따른 많은 문제점도 발생되고 있으며 그중 가장 큰 이슈가 e-러닝 사이트에 대한 평가인데 즉, 제공하는 사이트의 서비스품질이 사용자들에게 얼마만큼의 성과를 통한 만족을 가져다 줄 수 있는지에 대한 문제이다. 이에 본 연구에서는 e-러닝의 사업 분류 중 일반인과 학생을 교육대상으로 하는 B2C e-러닝 사이트의 서비스품질 결정요인이 개인성과, 사용자만족, 재이용의향 등에 어떠한 영향을 미치는 지를 분석하고자 한다. 이러한 연구목적에 따른 결과를 토대로 e-러닝 사이트의 벤더가 사용자들에게 고품질의 서비스를 제공하기 위해 최우선적으로 고려해야 할 요인들과 전략적 시사점을 제시하여 실제적인 e-러닝의 활성화에 기여하고자 한다.

• Journal of the Korean Society for Library and Information Science
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• v.43 no.1
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• pp.113-133
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• 2009

This study suggests a scheme to activate an e-book service through the analysis on the cause of low usage of the services in academic libraries. The data analysis of e-book circulation records was performed for the purpose of preparing the scheme. Frequency analysis and descriptive statistics were used for basic data analysis. Also, t-test, ANOVA, non-parametric chi-square, and correlation analysis were used to examine whether there are any significant differences between treatment groups divided by gender and major.

• The Journal of the Korea institute of electronic communication sciences
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• v.8 no.12
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• pp.1811-1818
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• 2013

As the broadband network are being deployed recently, the IPTV (Internet Protocol TV) has appeared and become a most representative service that incorporates audio, video, etc. In spite of the long-period efforts, however, no standardized method exists to measure and evaluate the quality of video that is experienced through TV in the customer's premises. Therefore, before developing a method to measure and evaluate the quality of experience (QoE) for video that is the ultimate goal, this paper reviews the outcomes from the past standardization activities and drive a few important implications that would be reflected to the method to measure and evaluate QoE for video.

• Informatization Policy
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• v.30 no.3
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• pp.3-28
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• 2023

This study aims to analyze the usage behavior of e-government service users based on the e-government maturity model and provide suggestions for advancement of the e-government services. The changes in Korea's e-government services were analyzed as follows; 1) Proportion of use of e-government services in Korean public services, 2) E-government service types/stages use, 3) Service use by platform 4) User response to e-government service 5) Users' requests for future e-government service usage methods. For the analysis, this study used data from Korea's 2012-2020 e-government usage behavior survey data. As a result of the analysis, first, the proportion of e-government service has been continuously increasing, and second, the use of the e-participation stage is relatively low compared to the presenting information, interaction, and transaction stages. Third, by platform, e-government service has been expanded to various access platforms such as mobile, kiosk, and SNS centering on the web. Fourth, users' satisfaction with e-government service is very high. However, to vitalize e-government services, users requested improvements such as providing one-stop integrated services and simplifying authentication procedures. Based on the analysis results, this study 1) reflects the user's point of view in the maturity model of e-government, 2) considers access to various platforms according to the development of digital technology, 3) improves the e-government maturity model through data-based analysis such as user usage behavior suggested the need.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.22 no.1
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• pp.135-154
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• 2011

This study examined the performances of eight current e-book producers and suppliers in three areas(technology development, contents and services) using 16 evaluation criteria. Each criterion was measured using 6 scales on eight e-book producers and suppliers. The study results showed that overall, Kyobobook was the best performer, followed by Bookcube in the 2nd, Ridibooks the 3rd and Interpark the 4th. Specifically, Bookcube was the best in the field of 'technology development', Kyobobook was the best in the field of 'contents' and Kyobobook and Ridibooks worked equally best in the field of 'services'. Based on the results, some recommendations have been suggested for developing better e-book producers, effective interface design, enhancement of readability, variety of contents, development of multimedia materials and aggressive advertisement.

• Journal of Korean Library and Information Science Society
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• v.36 no.2
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• pp.93-120
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• 2005

The purpose of this study was to delve into literature of library service quality, including recent studies on the same theme, and to suggest what types of major issues there were and what should be studied in the future. Specifically, the concept and characteristics of service quality, service quality models, service determinants (outcome variable), user satisfaction and e-service were discussed. Articles on the quality of information service, like library-related LibQual, were examined, and it's attempted to make a comprehensive review of studies on service quality and to introduce major international studies on same issues. Finally, what future research efforts should focus on in each field was presented.

• KAPE Magazine
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• s.209
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• pp.20-21
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• 2014

내가 키운 소 돼지의 출하 등급 확인 및 타지역과 비교분석할 수 있는 eKAPEpia의 "나의 이 출하이력조회" 서비스가 사육농가들의 입소문을 타고 이용자가 점차 늘고 있다. "나의 출하이력조회" 서비스에서는 스마트폰으로 언제 어디서든지 나의 도축출하내역에 대한 세부 등급정보, 도체중, 등지방, 근내지방도 등을 조회할 수 있다. 또한, 등급판정성적 전국 상위 10% 농가와 비교분석하여 나의 등급판정성적이 전국에서 어느 정도 수준인지를 가늠할 수 있게 확인할 수 있는 서비스이다. 구체적으로 어떤 기능들이 있는지 그림을 통해서 확인을 해보자.

• 한국IT서비스학회:학술대회논문집
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• 2007.05a
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• pp.231-236
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• 2007

서비스 경제의 확산과 경쟁심화라는 현 시점에서 서비스품질은 조직의 장기적인 핵심 가치로 판단되는 것이 타당하며, 조직은 서비스품질을 확보하여 재무성과를 향상시켜야 할 것이다. 조직의 성과는 유/무형의 재무적 요소로 표현되나 이러한 재무성과의 성공과 실패는 리더십, 전략, 고객만족, 정보와 지식, 인적자원, 프로세스 등의 유기적인 체계에 의해 좌우된다. 본 연구에서는 한국표준협회 한국서비스대상의 평가지표를 기본 구조로 하여 평가 지표가 실행과제의 내용을 구성할 수 있도록 지표를 세분화 하고 서비스품질의 개선을 통해 경영성과의 증진을 도모하는 일련의 방법론과 프로그램을 개발한다. 연구의 결과는 기업이 전사적 측면에서 서비스품질 활동을 위한 지표개발로부터 실행계획수립까지의 과정에서 필요한 가이드라인 혹은 실질적인 평가 자료로 활용되기를 기대한다.

• Information and Communications Magazine
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• v.14 no.8
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• pp.104-117
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• 1997

본 고에서는 ATM(Asynchronous Transfer Mod) 교환기에 4선식의 HDSL 정합기능을 구현하고, 기존의 음성전화 가입자 서비스 매체로서 완전 동 선로를 이용하여 HDSL(High-rate Digital Subscriber Line) 서비스를 제공하기 위한 가입자 서비스 루프 거리 및 셀 손실 성능을 평가하였다. 이 평가는 전이중 2B1Q 전송 방식을 지원하는 HDSL 정합장치를 통하여 누화, 임펄스 등 구리전화선(copper telephone line)에 존재하는 중요한 전송 손실을 감안한 CSA(Carrier Serving Area)환경에서 각각 26게이지 <0.4 mm> 선로와 24 게이지(0.5 mm) 페어 선로를 이용하여 E1 급(2.048 Mbps)데이터 전송할 때 $10^7$의 셀 손실 율을 만족하는 가입자 서비스 루프 거리를 평가하였다. 또한, ATM 시스템 하의 시범환경에서 MPEG-1급 주문형 비디오서비스, 영상회의 서비스 및 고속 인터넷 접속 서비스 등의 대표적인 서비스 데모를 실시하였다.

• KSCE Journal of Civil and Environmental Engineering Research
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• v.36 no.1
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• pp.115-120
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• 2016

This paper presents how LOS (Level of Service) of connectivity at railway stations is developed. Based on interview surveys to railway users at 56 railway stations, the catchment areas for railway is defined and MOE (Measures of Effectiveness) is also developed. The MOE is determined to be the weighted access time (min) and LOS "D" was set up between 45 mins and 60 mins. The 56 railway stations is evaluated based on this MOE and most of them is found to be below LOS "E". Finally some guideline for improving the LOS of accessibility. They are an expansions of accessibility facility, an expansion of bus route, an improvement of congestion roads, and expansions of parking lots for automobile users.