• Title/Summary/Keyword: digital stress

Search Result 664, Processing Time 0.025 seconds

An Analysis of Technology Stress of Call Center Employees: Focusing on Digital Shadow Work and Organizational Citizenship Behavior (콜센터 상담원의 기술 스트레스 현상 분석: 디지털그림자노동과 조직시민행동을 중심으로)

  • Byeong Hoon Lee;Joon Koh
    • Knowledge Management Research
    • /
    • v.23 no.4
    • /
    • pp.21-41
    • /
    • 2022
  • With the development of AI and digital technologies such as big data, metaverse, and the Internet of Things, Robotic Process Automation (RPA) has brought great development and change to companies. Among these realistic industrial areas by RPA, the call center service area, which consists of a combination of complex high-tech systems and professional operation groups, has now reached the stage where AI is conducting counseling. The evolution of this digital transformation has become an important direction of change in the digital-related industry sector. Along with these changes, there have been many changes in the technical stress of the members of the organization within the RPA organization and their solutions. In this study, the representative psychological mechanisms were presented as Digital Shadow Work (DSW), expressed as 'unpaid work', and Organizational Citizenship Behavior (OCB), which is 'an act that helps organizations other than their duties'. This study theoretically contributes to the extension of the DSW concept to the organizational members.

An Empirical Study of Relationships among Stress, Mindfulness and Life Satisfaction among University Students Across University Class Levels (학생들의 스트레스, 마음챙김, 삶의 만족감의 관계에 대한 실증연구 : 학년에 따른 효과)

  • Lim, Se Hun
    • Journal of Digital Convergence
    • /
    • v.11 no.12
    • /
    • pp.193-199
    • /
    • 2013
  • Today, university students are suffering from various stresses such as individual capacity development, school score management, human relationships, job placement, and English study for preparation as member of society the future. However, stress of students decreases stabilization of mind and aggravate feeling of satisfaction of life. In this research, we examined the relationships among stress, mindfulness and life satisfaction among university students. In addition, we analyzed the moderating effect as university class levels on stress and life satisfaction using partial least squares. This results provide useful implications for decreasing stress, improving mindfulness, and increasing life satisfaction among university students.

A Study of on the influence of techno-stress, flow and smartphone addiction on the Satisfaction of Smart-phones use (대학생들의 테크노스트레스, 플로우, 스마트폰 중독이 스마트폰 사용만족에 미치는 영향)

  • Park, Jongsoon;Lee, Jongman
    • Journal of Korea Society of Digital Industry and Information Management
    • /
    • v.11 no.4
    • /
    • pp.189-202
    • /
    • 2015
  • This paper is focused on the investigation of the negative factors from smart-phone as internal affecting the use of smartphone and found their relationship. For the validation of this study model, 300 university students randomly selected in Seoul and Gyeongnam province. The measurement model was evaluated by using SPSS 18.0, and the evaluated result was summarized as follows. First, it was found that the techno-stress of smartphone user significantly associated with the fun and pleasure felt from using smatphone. It was assumed that a higher techno-stress negatively affects fun and pleasure from using smartphone. Second, the techno-stress of smartphone users was found to affect smartphone addiction. This means that more techno-stress users feel as they use smartphone, the more tendency to smartphone addiction. Third, flow was significantly associated with the smartphone addiction. Forth, Flow was significantly associated with satisfaction of the smartphones use. Fifth, it was indicated that when users had more flow and addiction from using smartphone, their satisfaction level was also higher.

The relationships among college students' life stress, self-efficacy, locus of control, and subjective well-being (대학생의 생활스트레스, 자기효능감, 내외통제 및 주관안녕 간의 관계)

  • Kang, HyeJa
    • Journal of Digital Convergence
    • /
    • v.18 no.4
    • /
    • pp.461-467
    • /
    • 2020
  • The purpose of this paper was to investigate the relationships among college students' life stress, self-efficacy, locus of control, and subjective well-being. A total of 279 college students participated in this study. It was administered a questionnaire consisting of questioned of concerning life stress, self-efficacy, locus of control, and subjective well-being. The correlation analysis and the analysis of mediating effect were conducted on the data. The main results of data analysis showed (1) correlations among life stress, self-efficacy, locus of control, and subjective well-being, (2) significant mediating effect of self-efficacy between life stress and subjective well-being. The direction of a further study was suggested.

Ego Resilience, Career Decision-Making Self-Efficacy and Job Seeking Stress of Senior Nursing Students (간호대학생 고학년의 자아탄력성, 진로결정자기효능감과 취업스트레스)

  • Chae, Myung-Ock
    • Journal of Digital Convergence
    • /
    • v.17 no.4
    • /
    • pp.229-238
    • /
    • 2019
  • This study examined the relationships among ego resilience, career decision-making self-efficacy and job-seeking stress of senior nursing students. Data was collected through self-reporting questionnaire to 175 nursing students 3rd and 4th grade. Stepwise multiple regression revealed grade, career decision-making self-efficacy, satisfaction on university life to be significant predictors of job-seeking stress. These variables accounted for 13.5% of job-seeking stress. Therefore, it is necessary to reduce the job-seeking stress of senior nursing students through multidisciplinary intervention which strengthens career decision-making self-efficacy considering grade, satisfaction on university life.

A Study on the Influence of Enterpriser Job Stress on Decision Quality through Corporate Network and Absorption Capacity (경영자의 직무스트레스가 기업네트워크와 흡수역량을 통해 의사결정품질에 미치는 영향에 관한 연구)

  • Byun, Hee-Ji;Seo, Young-Wook
    • Journal of Digital Convergence
    • /
    • v.18 no.9
    • /
    • pp.159-167
    • /
    • 2020
  • This study was intended to examine how the job stress of enterpriser affects decision quality when they make rational decision making, and to empirical analysis on whether decision quality can be enhanced through corporate network and absorption capacity. For this purpose, 356 survey data were collected from small business enterpriser and analyzed using SPSS v.25 and AMOS v.24. Studies have shown that among job stress, challenging stress has positive(+) influence on decision quality, disturbing stress has negative(-) influence on decision quality, and both corporate network and absorption capacity have positive(+) influence on decision quality. In addition, challenge stress and hindrance stress have been shown to have a positive(+) influence on decision quality through corporate network and absorption capacity. These findings confirmed that the challenge factors of job stress had a positive effect on decision quality, and confirmed that the corporate network and absorption capacity were important factors in enhancing decision-making products. As such, conclusions were discussed and implications and directions for follow-up studies were presented.

The Effects of Social Support on Career Stress in Health Science College Students (보건계열 대학생의 사회적 지지가 진로 스트레스에 미치는 영향)

  • Kim, Mi-Jeong;Lim, Cha-Young
    • Journal of Digital Convergence
    • /
    • v.17 no.5
    • /
    • pp.287-293
    • /
    • 2019
  • The purpose of this study is to find out whether social support perceived by a health science student affects career stress and to provide basic data for counseling using social support as an effective career guidance. This study subject to 307 students from J university in Jeonju. The survey was conducted by questionnaire. The survey content consisted of social support, career stress, and general characteristics of the subject. The study found that the lower the academic stress, the higher the social support score in the high family socioeconomic status group and the higher the academic stress, the higher the career stress in the general characteristics of the subjects. Based on the results of this study, we have confirmed that social support affects career Stress. Therefore, social support may serve as a protection factor for health science students who received career stress by relieving stress and improving satisfaction with own life.

Development of VR Healing Content 'NORNIR' Using Color Therapy (컬러테라피를 활용한 VR 힐링 콘텐츠, '노르니르' 개발)

  • Choi, Seyoung;Kim, Sujin;Lee, Nayoung;Lee, Kihan;Ko, Hyeyoung
    • Journal of the Korea Computer Graphics Society
    • /
    • v.26 no.3
    • /
    • pp.143-153
    • /
    • 2020
  • This study embodies and proposes VR color therapy healing contents 'Nornir' that can manage stress in daily life. "Nornir" applies the CRR analysis method to provide a customized VR color therapy experience according to the three colors selected by the user. It is designed to enable users to understand themselves through their color journey, to rec eive various color interactions and stimuli to implement in the future, and to provide healing that lowers stress levels. Based on the results implemented, the Korean version of the mood condition test 'K-POMS' was conducted before an d after the demonstration to check the user's stress changes after the content demonstration. Experiments have shown that users clearly see a decrease in negative emotions and an increase in positive emotions. By using VR technology, color psychotherapy rules are combined to provide the possibility of relieving stress for users who are exposed to fre quent stress in daily life.

A Study on the Mental Health of Medical Institution Administration during the Pandemic of Coronavirus Disease 2019 (COVID-19) (코로나바이러스 감염증-19(COVID-19)의 유행 기간 중 의료기관 원무 행정직 정신건강에 대한 연구)

  • Yang-Jin Song;Hyoung-Sun Jeong;Ki-Nam Jin;Min-Hee Heo;Jin-Won Noh
    • Korea Journal of Hospital Management
    • /
    • v.28 no.3
    • /
    • pp.15-26
    • /
    • 2023
  • Purposes: Evaluate the level of mental health of administrative workers in medical institutions during the COVID-19 epidemic, and check the relationship. Methodology: It targeted 183 administrative workers at medical institutions located in Jeollabuk-do. The data survey method used a self-filled questionnaire, and the data collection period was 30 days from November 16, 2021 to December 16, 2021. A comparative analysis was conducted to find out the correlation between the subjects' biological factors, environmental factors, lifestyle factors, job related factors and depression, Post Traumatic Stress Disorder, and job stress. Findings: As an influencing factor of depression, it was found that the longer the working period, the higher the depression, and the higher the position, job satisfaction, and the total amount of smoking, the lower the depression. Due to the effect on Post Traumatic Stress Disorder, the higher the total amount of smoking, the higher the Post Traumatic Stress Disorder after effects, and the higher the organizational commitment and job satisfaction, the lower the Post Traumatic Stress Disorder aftereffects. It was found that organizational commitment had the highest influence on Post Traumatic Stress Disorder. As an influencing factor on job stress, it was found that the higher the job related factors was job satisfaction and organizational commitment, the lower the job stress. Practical Implications: Variables such as moderate physical activity, alcohol consumption, total smoking, working period, position, job satisfaction, and organizational commitment were identified as factors influencing depression, Post Traumatic Stress Disorder, and job stress during the COVID-19 pandemic.

  • PDF