• Asia Marketing Journal
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• v.20 no.3
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• pp.83-103
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• 2018

The purpose of this research is to investigate the effect of customer-contact employees support on service recovery efforts. Service companies should try to prevent the service failure situation from occurring, but it is realistic that the service failure occurs due to the characteristics of the service. Service recovery efforts of service providers are important because effective responses to service failures can enhance customer satisfaction despite service failures. Social support for customer-contact employees needs to improve service recovery efforts. Specifically, this study focuses on the mediation roles of job burnout and customer orientation in relationship between social support for customer-contact employees and service recovery efforts. Social exchange theory was used as the theoretical underpinning of the research model. Based on reciprocity principle, this paper suppose that support for customer-contact employees and service recovery effort are a kind of social exchange relationship. Social supports for customer-contact employees are categorized into internal and external organization. Internal organization is POS(perceived organizational support) and external organization is customer support. The research model was tested with the data gathered from the flight attendants whose emotional labor intensity was relatively high and the service failure frequently occurred. As a result of analysis, social supports for customer-contact employees classified into organizational support, supervisor support, and customer support are found to have differential impacts on job burnout and customer orientation. It has been found that job burnout of service providers is negatively affecting service recovery efforts. On the other hand, customer orientation of service providers has a positive influence on service recovery efforts. Based on the results of the analysis, we provide practical implications for effective service recovery efforts in service failure situations, and suggest the theoretical implications to explain the process of service recovery effort. Finally, limitations of the study and directions for future research are suggested.

• Journal of Arbitration Studies
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• v.33 no.2
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• pp.53-83
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• 2023

The investment agreement prepared at the beginning of inter-Korean economic cooperation in 2000 can be evaluated as very ineffective as a product of mutual political and diplomatic compromise rather than an effective protection for our investment assets. South Korean companies suffered a lot of losses due to the freezing of assets in the Geumgang mountain district and the closure of the Kaeseung Industrial Complex, but they did not receive practical damage relief due to institutional vulnerabilities. Currently, North Korea is under international economic sanctions of the UN Security Council, so it is true that the resumption of inter-Korean economic cooperation is far away, but North Korea's human resources and geographical location are still attractive investment destinations for us. Therefore, if strained relations between the two Koreas recover in the future and international economic sanctions on North Korea are eased, Korean companies' investment in North Korea will resume. However, the previous inter-Korean investment agreement system was a fictional systemthat was ineffective. Therefore, if these safety devices are not reorganized when economic cooperation resumes, unfair damage to Korean companies will be repeated again. The core of the improved investment guarantee system is not a bilateral system between the two Koreas, but the establishment of a multilateral system through North Korea's inclusion in the international economy. Specifically, it includes encouraging North Korea to join international agreements for the execution of arbitration decisions, securing subrogation rights through membership of international insurance groups such as MIGA, creating matching funds by international financial organizations. Through this new approach, it will be possible to improve the safety of Korean companies' investment in North Korea, and ultimately, it will be necessary to lay the foundation for mutual development through economic cooperation between the two Koreas.

• Communications of Mathematical Education
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• v.37 no.1
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• pp.21-45
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• 2023

This study presents a machine learning program designed to identify impactful papers in the field of mathematics education. To achieve this objective, we examined the impact of papers from a scientific econometrics perspective, developed a mathematics education research network, and defined the impact of mathematics education research using PageRank, a network centrality index. We developed a machine learning model to determine the impact of mathematics education research and identified the journals with the highest percentage of impactful articles to be the Journal for Research in Mathematics Education (25.66%), Educational Studies in Mathematics (22.12%), Zentralblatt für Didaktik der Mathematik (8.46%), Journal of Mathematics Teacher Education (5.8%), and Journal of Mathematical Behaviour (5.51%). The results of the machine learning program were similar to the findings of previous studies that were read and evaluated qualitatively by experts in mathematics education. Significantly, the AI-assisted impact evaluation of mathematics education research, which typically requires significant human resources and time, was carried out efficiently in this study.

• Archives of design research
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• v.20 no.1 s.69
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• pp.121-132
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• 2007

A change of social environment based on digital information technology has decreased the disparity of regional cultures by exchanging & consuming contemporary information & culture freely. After 1995, when local autonomous entity system was established, the local autonomous bodies competed with one another in developing the regional society with its' own resources, human powers & cultures, independently of the central government. In the competitive system, a local government is getting itself distinguished from each other in the cultural & regional properties, and brands the region with its unique events, public relations(PR) & development strategies. The environment for advertisement has changed rapidly under the spontaneous system of regional brand and competition, which means the changes of creative standard in the field of advertisement. An in-depth advertising creativity with induced impression & trust is one of the most important aspects of the advertisement to become persuasive to the public effectively. This demand has had public advertisements changed rapidly and the change of regional system's advertisements has started already. This study focuses on analyzing the status of Local Government's commercials on TV, and presenting an effective method for improving it.

• Journal of the Korean Society of Environmental Restoration Technology
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• v.20 no.6
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• pp.51-66
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• 2017

This study was conducted to develop detailed evaluation indicator as a way for evaluating sustainable urban ecosystem health focused on ecological urban elements from an eco-cultural point of view after the appearance of Eco-cultural City to meet various needs. And this study was also conducted to search for ways to utilize the detailed evaluation indicator like institutionalization. Eco-cultural City was defined as a city where ecological environment and cultural environment coexist and was aimed to derive applicable planning indicators in Korea. For this, FGI was executed, planning indicators were derived, and suitability was examined. The weights were calculated based on the selected indicators through AHP expert survey. After getting the result of FGI, experts reviewed the adequacy of definition from Eco-cultural City and its necessity, and the applicability of planning indicators was examined with evaluation of suitability. As a result of evaluating suitability, it was judged that 41 indicators based on an overall average of 4 areas were relatively high on suitability and also important among sectors. As for the analysis result, the priority order in multistage classification was as followed : harmony between human and environment(B) 0.349, environmental resources(A) 0.266, city environment and quality of culture(C) 0.208, and role division and citizen participation(D) 0.177. In the second level of relative importance, environment protection and infra in the role and citizen participation section was the highest, 0.449, harmonization policy and system in calculating weights was the highest.

• The Journal of the Korea Contents Association
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• v.15 no.4
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• pp.188-196
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• 2015

Areas of forensic have been used as a tool in many fields of police investigation, detective, such as research relating to the criminal investigation. Despite it is failure to obtain a central role and status, forensic is nonetheless necessary. This study recognizes the importance of police and forensic activities, and in reviewing the level of support for actual condition of science and forensic investigations, and it has tried to find the problems. Based on this, this study discusses development plans of the working system to explore whether it can improve the efficiencies of forensic activities from the realistic restrictions. These days, one of the main problems that police forensic activities encounter is lack of labor and human resources on the arrested. Therefore, this study aimed to looking for realistic ways to improve efficiencies of forensic agents First, changing the working system and the restructuring the command system requires a long-term perspective. In other words, a regional forensic system is required. Second, the establishment of a Police Investagation Specialization to ensure the professionalism of the investigation is necessary. Third, the system should improve forensic specialties. Fourth, the R&D organization should established to improve the capability for forensic investigations.

• Journal of Digital Convergence
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• v.14 no.4
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• pp.201-208
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• 2016

Recently, non-standard techniques of web like Active-X caused not only user inconvenience but also barriers to the business of Internet. The government recognized that the serious environmental situation of using Internet is needed to be improved. Especially, HTML5 convergence technology is meant to be a specific platform over the devices, users, and systems. It also means web standards to support more creative business service model and emerging market. In this paper, we performed a survey on Web standards compliance and web development professional level of domestic web developers. In addition, we present the basic direction of government policy of software and software-positive human resources policy, that is based on the analysis of the survey results. Our study will be able to contribute to construct policies to support digital convergence industry and to strengthen technical assistance and expertise to build training programs for the spread of global Web standards (HTML5).

• Journal of Science and Technology Studies
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• v.8 no.1
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• pp.55-95
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• 2008

This research was performed with the aim of analyzing the 'expectation dynamics' of embryonic stem cell research which was revealed throughout the establishment process of Stem Cell Research Center from 2000 to 2002. Expectation dynamics is a chained process: expectation construction - raising fund - performing research. Normally, researchers are considerably circumspect and politically neutral in assessing the result of research. However, some researchers are very involved in building the expectation dynamics by developing an overestimated impact of the result, which can be understood as a kind of strategy for solving the financial problem and defending the criticism in terms of bioethics. Nowadays Biotechnology R&D costs a big budget and requires large site human resources, so building the expectation dynamics is a decisive element for a successful R&D performance, which makes the strategy-development in the political context much more important. By analyzing the actors-network of embryonic stem cell research in term of 'expectation dynamics', we can clarify the identify of embryonic stem cell researchers and draw a conclusion which is very helpful for decision makers and the public to make a decision related with embryonic stem cells.

• Journal of Korean Society of Industrial and Systems Engineering
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• v.42 no.3
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• pp.193-205
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• 2019

Looking at recent safety accidents in buildings, most of them due to lack of FM expertise, and this is due to human resources. In each all industry areas, some companies are competitive, representational, and leading in the market through long-term expertise and research in their respective fields. In the field of FM industry, some companies offer core-competencies in internal and external innovative building management through competition with others. However, old custom and old management form still exist in the FM field. However, an old custom and old management system still exist in the FM field; it forces cost-cutting and caused by carelessness in technical development competitiveness and safety measures. The government control by safety inspection and facility inspection through legislation of building management, but the management is still weak as a side of in the facility management section due to inspect sth as a mere formality and submit a paper report. These facts exist different kind of usage of the building have a three-party encounter between a building owner, user, and FM enterprises. In this research identify survey, especially building owner (manager)'s choice perception priority for optional factors to choose FM enterprises. Based on this, FM enterprises will be forced to seek a new dimension for better building management. In this light, the purpose of the research is to shape changes in the FM market culture safely and providing better service in building management and understanding building owner's insight through this research's information.

• International conference on construction engineering and project management
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• 2017.10a
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• pp.321-327
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• 2017

China is experiencing the urbanization at an unprecedented speed and scale in human history. The continuing growth of China's big cities, both in city land and population, has already led to great challenges in China's urban planning and construction activities, such as the continuous increase of construction and demolition (C&D) waste. Therefore, how to characterize cities' construction activities, particularly dynamically quantify the flows of building materials and construction debris, has become a pressing problem to alleviate the current shortage of resources and realize urban sustainable development. Accordingly, this study is designed to employ 4D-GIS (four dimensions-Geographic Information System) and Internet Plus to offer new approach for accurate but dynamic C&D waste management. The present study established a spatio-temporal pattern and material metabolism evolution model to characterize the geo-distribution of C&D waste by combing material flow analysis (MFA) and 4D-GIS. In addition, this study developed a mobile application (APP) for C&D waste trading and information management, which could be more effective for stakeholders to obtain useful information. Moreover, a cloud database was built in the APP to disclose the flows of C&D waste by the monitoring information from vehicles at regional level. To summarize, these findings could provide basic data and management methods for the supply and reverse supply of building materials. Meanwhile, the methodologies are practical to C&D waste management and beyond.