• 한국콘텐츠학회:학술대회논문집
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• 한국콘텐츠학회 2016년도 춘계 종합학술대회 논문집
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• pp.291-292
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• 2016

한국과학기술정보연구원(이하 KISTI)은 지난 6년 간 전사적으로 품질제고전략, 서비스만족전략, 이미지제고전략 등 3대 고객만족추진전략을 수립하여 체계적인 고객만족경영시스템을 구축하고 이를 강화하기 위한 노력을 기울여 왔다. KISTI는 고객을 대상으로 서비스하는 부분을 크게 5개 업무유형 11 세부 서비스로 구분하여 있다. 각 업무유형별로 산업계, 학계, 연구계, 관계 등 핵심 고객군을 세부적으로 설정하고, 각각의 업무 프로세스 및 서비스 청사진을 표준화하여 이행표준체계를 수립하였다. 국가 과학기술 연구망 업무를 수행하는 담당자별로 실명제를 통한 책임경영을 하고 핵심 고객의 니즈를 반영하기 위한 심층 FGI(Focus Group Interview) 및 DI(Depth Interview)를 진행하였다. 또한 정기적인 고객 Needs 및 VOC 문제점을 파악하기 위한 워크숍을 개최하여 활발한 개선활동을 진행하였다. 향후 연구로는 체계적인 정보서비스의 향상을 위해서는 일부 직원이 아닌 내부 직원 구성원이 모두 고객 지향적 마인드 형성을 해야 한다. 단순한 친절과 고객 편의 제공이 아닌, 전문성을 중심으로 서비스의 질적 수준을 향상 시켜야 한다는 "프로의식"이 내부 구성원들 사이에 확산되어야 진정한 고객중심의 경영이 이루어 질수 있다고 본다.

• 가정과삶의질연구
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• 제17권2호
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• pp.55-74
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• 1999

The purpose of this study is to analyze the gender and self-development in love among single and married men and women. This study applies qualitative case study to make sense of the structure and the meanings of love experience associated with traditional gender role independence and interdependence,. This method focuses on the experiences and the meanings of love as understood by interviewees. Interview data used for this study were collected through in -depth interviews of 18 interviewees. The subjects were chosen from lower class and middle class men and women who lived in Soul. Major findings of this study were as follows; First it was found that there is the romantic ideologies of love and that women are responsible for their love relationships. This could be called " the feminization of love" Second feminized love was related to split gender role and caused to its costs for men and women especially conflict over intimacy. third even though there was still feminized love the trend to androgynouis love was found Androgynous love provided an alternative based on interdependence and the integration of love and self-development.velopment.

• International Journal of Internet, Broadcasting and Communication
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• 제14권2호
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• pp.147-161
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• 2022

Video on demand (VOD) platforms provide immersive, inspiring, and commercial-free binge watching experiences. Recently, the number of these platform users increased dramatically as users can enjoy various contents without physical and time constraints during COVID-19. However, such platforms do not provide sufficient video censorship services while there is a strong need. In this study, we investigated the users' desire for video censorship when choosing and watching movies on VOD platforms, and how video censorship can be applied to different types of scenes to increase the censoring effect without diminishing the enjoyment. We first conducted an online survey with 98 respondents to identify the types of discomfort while watching sexual, violent, or drug-related scenes. We then conducted an in-depth online interview with 18 participants to identify the effective video filtering types and regions for each of the three scenes. Based on the findings, we suggest implications for designing a censor application for videos that contain uncomfortable scenes.

• Journal of Multimedia Information System
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• 제9권3호
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• pp.227-232
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• 2022

Disasters are now becoming commonplace and especially the vulnerable group such as the disabled, the elderly, children and foreigners are in a state of overlapping disasters. In this situation, ATSC 3.0-based UHDTV disaster information service for the visually and hearing impaired has been developing. This study focuses on the demand data collected through in-depth interview with the impaired. The demand analysis data is very important to development process of technology. The results of the interview show that it is essential to link the UHDTV disaster signals with home-network, IoT, wearable devices, and various assistive devices for the impaired (hearing aid, smart light bulbs, warning light, etc.). In outdoor space, UHDTV disaster information must be connected to public display media, digital signage, kiosk, screens in bus or taxi. If communication aids for the visually and hearing impaired are equipped with a function that can transmit and receive disaster information, it will help to minimize disaster damage.

• 농촌지도와개발
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• 제29권1호
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• pp.33-49
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• 2022

The competitive strategy perspective is one of the important approaches to develop ecotourism sites. It increases the residents' profits and overcomes the instability of the supply in the marketability. The study aims to explore the ecotourism successful factors based on competitiveness strategies. We found seven key success factors of the competitive strategy approach in the ecotourism industry as the guarantee of sustainable ecotourism as follows: infrastructure, operation management, product/technical development, human resources, service system and cultivation of tourists' understanding and behavior, marketing activities, and local resources. Conclusions and practical implications for successful factors of ecotourism are presented according to the result of the in-depth interview and focus group interview with ecotourism experts.

• 대한가정학회지
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• 제47권6호
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• pp.21-38
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• 2009

This study examined the resilience factors of multi-cultural families using depth interviews. Thirty-one multi-cultural families(totaling 98 individuals) were interviewed on a range of issues, including the process of marriage, the attitude of international marriage, family relations, social networks, the process of social adaptation, and their needs for specific social services. The resilience theory was used to categorize resilience factors, multi-cultural families. Analysis of results from depth interviews identified three broad resilience factors. The first was related to for belief systems which included 'family's common goal', The second was related to family functioning systems which included 'family cohesion', 'family adaptability', and 'satisfaction for role-expectation'. The third was related to social networking which included 'satisfaction from social activities'. These resilience factors helped multi-cultural families cope with stressful events and risk situations related to every day life. Results from this study imply that multi-cultural families possess the abilities to lead a meaningful and healthy life-style regardless of obstacles such as communication difficulties, cultural differences, and societal stigma.

• International Journal of Advanced Culture Technology
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• 제8권3호
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• pp.280-284
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• 2020

In the rapidly changing science and technology environment, an in-depth understanding of users of STEM information is an essential factor in designing a user-centered information system. The purpose of this study is to investigate and analyze in-depth the behaviors and needs of users who use STEM information. In this study, the needs of users for STEM information and STEM information sites are dealt with in depth using the FGI qualitative method. In addition, it includes the analysis results of grouping of similar sites according to various aspects of use of STEM information sites. As a result of grouping similar sites based on awareness and level of use,, they were grouped by domestic-international, paid-free, integrated-specific fields. As a result of grouping similar sites according to the purpose of use, they were grouped by domestic and international papers, research reports, and patents. As a result of grouping similar sites according to usage attributes, they were grouped by diversity, reliability, and specialization. As for the positions of similar sites perceived by users, Science Direct and PubMed showed high specialization and high quality, Google Scholar showed integration and popularity, and RISS showed four attributes evenly. Suggestions for information system design are discussed.

• 한국주거학회논문집
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• 제18권6호
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• pp.57-67
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• 2007

The purpose of this study was to grasp major elements and actual condition of apartment unit remodeling by in-depth interviews on residents and specialists. The interviews had been conducted to interior designers who have a wide experience of apartment remodeling and residents who live in recently remodeled apartment unit. In-depth interview is a kind of qualitative method in which attention to reply of responses with open-access between interviewer and respondents. According to the results, remodeling elements were generally changing of lighting fixtures and finishing materials in the all spaces, integration of balcony into children's room, installation of furniture in kitchen and entrance, changing storage furnitures and equipments in bathroom. Artificial lighting method were selected generally whole lighting. Finishing materials were used ordinary (non environmentally-friendly) wallpaper and adhesion and tempered floor. There were unsatisfied factors after remodeling, these were dissatisfaction of design, construction defects, and stink of reflecting 'sick house'. Also they responded that they should be considering to use environmentally-friendly material at next remodeling.

• 벤처창업연구
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• 제15권1호
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• pp.269-284
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• 2020

본 연구는 한국의 바이오메디컬 산업을 중심으로 창업가의 배태조직과 창업경험이 형성하는 창업기업의 핵심경영자원을 탐색적으로 살펴보았다. 이를 위해 바이오메디컬 분야의 창업가 13인을 대상으로 심층 인터뷰를 수행하였다. 선행연구를 바탕으로 창업기업의 핵심 경영자원을 크게 기술 역량, 조직관리 역량, 네트워크 역량, 시장개척 역량 등 4가지로 분류하고 이를 중심으로 반구조화된 질문지를 구성하였다. 인터뷰 내용을 정리한 결과, 창업가의 배태조직 및 창업경험이 형성하는 창업기업의 핵심경영자원을 18가지 세부요인으로 구분할 수 있었다. 특히 기존의 실증연구들이 잘 다루지 않던 요인들을 발견할 수 있었는데, 기술 역량을 구성하는 요인들 중'기술개발 자신감'과 'R&D 수행방식', 조직관리 역량을 구성하는 요인들 중'조직문화', 네트워크 역량을 구성하는 요인들 중 '정신적 지원', 시장개척 역량을 구성하는 요인들 중 '시행착오를 통한 학습'과 '명성자원' 등이 이에 해당한다. 본 연구는 창업가의 배태조직 및 창업경험의 역할을 다룬 질적 연구로서 희소성이 있을 뿐 아니라 이 경험들이 형성하는 기업의 핵심경영자원을 4가지로 유형화하고 있어 향후 연구에서 유용하게 활용될 것으로 기대된다.

• 농촌의학ㆍ지역보건
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• 제45권4호
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• pp.194-207
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• 2020

본 연구는 평생교육 차원에서 우리나라 의사를 대상으로 한 초기 연구이고, 지식뿐만 아니라 술기, 태도를 포함하여 의사평생교육(CME)에서 나아가 전문직업성 개발(CPD)로서 역량바탕교육을 지향했다는 점에서 의의가 있다고 본다. 본 연구에서는 평생교육으로서 공공보건의료 의사역량개발 교육에서 어느 정도 교육만족도와 교육효과가 있는 것으로 나타났지만, 교육대상이 소수에 국한되어 있고 객관적인 평가방법을 사용하지 않았다는 한계를 가지고 있다. 향후 교육효과를 검증하기 위해서는 평가가 이루어지기 힘든 평생교육에서도 자기평가가 아닌 객관적 평가(예: 간단한 테스트 등)를 실시함으로써 수행(performance)이 아닌 역량바탕교육(competency based education)을 지향해야 할 것이다.