Empirical Research on Structural Relationship among Service Quality, Service Value, Satisfaction, Relation Quality, and Re-Use Intention (서비스품질, 서비스가치, 만족, 관계의 질 및 재 이용의도의 구조적 관계)
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- Journal of Global Scholars of Marketing Science
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- v.8
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- pp.451-473
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- 2001