• Journal of Families and Better Life
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• v.26 no.1
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• pp.95-105
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• 2008

This paper identifies current status and key determinants of participation in multimedia UCC as a web2.0 paradigm. Significant factors composed of IT digital convergence environments and young generation's value, attitude to connecting to web (human relation, visual expressionism, arousal, et al). This paper analyze multimedia UCC service status & current status of participation level of UCC users. The research implemented to analysis customer click streaming data (inter-temporary page-view, unique user)of small-mid multimedia UCC Company and to 2nd data(ww.rankey.com) for page-view and unique user to participation tendency by age and sex about total participation amount of multimedia UCC. In case of young generation be familiar with new internet service, Internet web space meaning important information seeking media and 1 person media able to connect to new web network as prosumer. In UCC centered internet business, web based customers implemented the role of prosumer as generate web contents and consuming to net-working.

• Asian Journal of Business Environment
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• v.7 no.3
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• pp.33-43
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• 2017

Purpose - It is necessary to identify the level of marketing activities of the businesses that are recognized and carried out by the small and midsize businesses that have been supported by the government's small-business policy Research design, data, and methodology - The method of data analysis of this study was conducted by the researcher's acquaintances and center staffs who visited small business owners in a small - scale company operating a business. Results - It is found that the financial support part of the support programs for the small business owners is not related to the center affection among the support programs for the small business owners of the government. This is a fact-finding process that can be regarded as a forming process that has a significant effect on. As a result of the analysis, both marketing activity and center attachment were found to be possible parameters which have significant influence on business performance. Conclusions - Developing a variety of contact and customer management programs with small business owners in the field has enabled the government's policies to effectively penetrate the site, and these efforts eventually resulted in more business results for small business owners.

• Journal of Korean Society of Industrial and Systems Engineering
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• v.42 no.4
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• pp.116-125
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• 2019

The Dynamic Vehicle Routing Problem (DVRP) involves a combinatorial optimization problem where new customer demands become known over time, and old routes must be reconfigured to generate new routes while executing the current solution. We consider the high level of dynamism problem. An application of highly dynamic DVRP is the ambulance service where a patient contacts the service center, followed by an evaluation of case severity, and a visit by a practitioner/ ambulance is scheduled accordingly. This paper considers a variant of the DVRP and proposes a decentralized algorithm in which collaborators (Depot and Vehicle), both have only partial information about the entire system. The DVRP is modeled as a periodic re optimization of VRP using the proposed decentralized algorithm where collaborators exchange local information to achieve the best global objective for the current state of the system. We assume the existence of a dispatcher e.g., headquarter of the company who can communicate to vehicles in order to gather information and assigns the new visits to them. The effectiveness of the proposed decentralized coordination algorithm is further evaluated using benchmark data given in literature. The results show that the proposed method performed better than the compared algorithms which utilize the centralized coordination in 12 out of 21 benchmark problems.

• Proceedings of the Korean Institute of Information and Commucation Sciences Conference
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• 2015.10a
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• pp.743-745
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• 2015

The purpose of this study is to investigate the relationship between IT environment and commitment in online.The satisfaction of customers, who are in a servicescape, will be subject to many environmental stimulations. In particularly, the servicescapes of the store and the customer characteristics are important factors that affecting the emotional commitment of consumers. In this study, the servicescape that consumers evaluated can be divided into physical and social factors. Furthermore, how these factors can affect the emotional commitment through perceived service quality and social interaction will be studied as well. In addition, the moderating effects of the individual characteristics at the perception of servicescape, such as optimum stimulation level and social appropriateness will be studied together.

• Proceedings of the KSR Conference
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• 2011.10a
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• pp.2573-2580
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• 2011

SMRT(Seoul Metropolitan Rapid Transit Corporation) changed PC-oriented office system to Smart-Phone oriented mobile office system(STnF: SMRT Talk & Flash), and provided smart phone to all staffs. STnF make it possible not only voice communication between staff, but also to input and inquiry all kind of information related to work(ex: Facility maintenance, Rolling Stock management, office management, Finance, human resource etc.) based on smart phone. STnF conquers the limitation of time and space. All staffs can commute to the site directly to reduce moving time and to share information between staffs, so SMRT improve speed and reliability of work by making a quick decision and action on the spot. After introduction of STnF, within 1 year, the equipment failure ratio fell to 47%. Mobile office system reduced and level-off the step of approval. so enhanced civil customer service. Quantification and scientific movement of work make it fast evolution and development. These business improvement make it possible to put more outstanding manpower on new business and R&D project, and this contributes to company's management effectiveness.

• 한국IT서비스학회:학술대회논문집
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• 2007.11a
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• pp.673-678
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• 2007

본 연구는 지리학적으로 산재해 있는 다양한 수요지점을 서비스할 수 있는 차량경로모델을 개발한다. 즉 다양한 수요지점을 구역으로 분할하여 각 수요지점의 수요량과 서비스 레벨을 고려하여 최적차량 운송계획 모형을 개발하는 데 있다. 본 연구 방법에서 사용된 접근 방법으로 먼저 단일 출발점에서 각 수요지점의 수요조건을 만족하는 범위 내에서 최소의 운반 거리 및 수요 조건을 만족하도록 각 서비스 지역을 할당하는 Clustering Algorithm을 개발하여 단일 구역별 최적의 이동 경로를 개발하였다. 그리고 각 수요지점별 수요량의 평균과 표준편차를 고려하여 새로운 Saving Algorithm을 기반으로 하여 운송 가능한 차량별 수요지점을 할당하였다. 또한 각 차량경로 구역별 서비스 레벨을 고려한 개선된 알고리즘을 사용하여 차량경로 문제의 근본적인 목적인 이동 거리(비용, 시간)의 최소화와 고객서비스 극대화를 동시에 달성하기 위한 최적 차량 운송 계획 모델을 개발하였다. 마지막으로 수치적 예제를 통해 본 연구에서 사용된 모델들과 기존 모델들과의 비교를 수행하였다.

• Journal of Distribution Science
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• v.13 no.2
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• pp.25-33
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• 2015

Purpose - This study aims to disclose the problems of both the government and the logistics industry regarding fourth-party logistics, and to provide various solutions at the level of enterprises as well as the government for the introduction of fourth-party logistics in China. Research design, data, and methodology - This study aims to reveal how a shipping company recognizes the creation of partnerships with fourth-party logistics providers, and it reveals several related implications. Results - Fourth-party logistics organizations can be used to achieve maximum business performance as professional logistics companies by incorporating the benefits of outsourcing and insourcing. Outsourcing logistics services through focusing on core competencies and improving customer service can have financial effects and advantages such as the simplification of labor issues. Conclusions - This study did not investigate Korean enterprises through an empirical analysis and provided fourth-party logistics concepts and promotional plans according to domestic and foreign literature. Further studies shall investigate not only the Korean fourth-party logistics model but also the training of logistics professionals to generate profits for both shippers as well as logistics enterprises.

• Proceedings of the Korean Institute of Navigation and Port Research Conference
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• 2011.11a
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• pp.162-163
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• 2011

This paper presents the system dynamics methodology for modeling and control the production/inventory system. Under system dynamics point of view, we can apply some production/inventory policies as if we use the control laws for dynamics systems, then the behavior of system is analyzed and evaluated to improve the performance of production/inventory system. We also utilize the hybrid modeling method for the dynamic of production system with the combination of Matlab/Simulink and Matlab/Sateflow. Finally, the numerical simulation results are carried out in Matlab/Simulink environment and compare with the results from other works. It is shown that our approach can obtain some good performances (such as operational cost, stability of inventory, customer service level).

• Journal of information and communication convergence engineering
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• v.2 no.4
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• pp.243-246
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• 2004

Currently, advanced countries invest lots of efforts to develop improvement of electric power production and supply, confronting environmental problems and new energy development. They set up long term plan focusing on electric power transmission infrastructure construction technology, establishment of the customer care service network using electric technologies, improvement of economic productivity by innovative electric technology, prevention of global warming gas and clean and efficient energy use etc. Comparing to those countries, the level of technologies that we have are in behind and moreover, technological resources are limited. Therefore, Korea is required to reconsider efficient distribution of R&D investment by concentrating on limited R&D resources to important technologies which could be stepping stone to gain competitive advantage. It can be done through comparative analysis of electric technologies among advanced countries and analysis of electric technology development policy.

• Journal of the Korean Society of Clothing and Textiles
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• v.33 no.2
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• pp.288-298
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• 2009

This article deals with the customers' complaint behaviors and complaint management for cosmetic customers. The general aim is to analyze the changes of complaint behavioral responses before and after the complaint management experiences, describing customers' response patterns in terms of how they are influenced by the service justice and satisfaction of complaint management. The most relevant contributions from the related theoretical work indicate that the better the customer complaints are managed, the higher the level of possibility for customers to complaint, especially for public and direct responses(complaint behaviors). The only exception, although the statistical significant support was not found, is the private response, as the chance gets lower than before experiencing the complaint management.