• Journal of the Korea Convergence Society
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• v.13 no.1
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• pp.269-282
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• 2022

The purpose of this study is not only to explore the effects of emotional labor on job stress but also to investigate the moderating effects of grit and social support between emotional labor and job stress. A survey was conducted for 804 call center counselors in Daegu, Daejeon and Suwon to figure out research questions, and the collected data were analyzed with SPSS 25.0. The results of the data analysis are as follows. First, emotional labor of customer counselors was found to have a positive effect on job stress. Second, in the relationship between emotional labor and job stress of customer counselors, grit showed different results according to sub-factors. The higher the Perseverance of Effort, the higher the job stress, and the higher the Consistency of Interest, the lower the job stress. Third, in the relationship between emotional labor and job stress of customer counselors, supervisor support of social support had a moderating effect, while peer support had no moderating effect. It shows that in order to prevent job stress of customer counselors, who have a high intensity of emotional labor, it is necessary to intervene to help them develop a positive perception of themselves through non-cognitive factors such as grit and the support provided by a trusted target. In addition, appropriate intervention methods and educational environment should be supported.

• The Transactions of the Korean Institute of Power Electronics
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• v.19 no.4
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• pp.303-311
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• 2014

This paper shows the test result of 2MVA BESS(Battery Energy Storage System) with wind-turbine in micro-grid of the Gapado. To implement of micro-grid with BESS, characteristics of generator and customer load in grid are considered. Also, to operate of 2-parallel PCU(Power Conversion Unit) in BESS, the droop control is adopted with operating mode of grid independent. Performances of BESS with wind-turbine were verified by analysis of power quality such as voltage harmonics, ratio of voltage and frequency regulation, and by measurement of waveform such as output voltage and current.

• Journal of Distribution Research
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• v.16 no.5
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• pp.43-61
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• 2011

In this research, we analyze about the effect of the traditional market supporting policy about 16 large unit self-governing bodies and effeciency through DEA analysis. The plan for supports of the traditional market were shown. Now, the object of the traditional market supporting policy was any more not improvement of facilities and the thing which is the attraction of customer activity for the sales increase of the traditional market could be confirmed. For the sales increase, supporting of the field like the client information center, source indicator, autonomic packing stand, and the broadcasting facility are effective more. In addition, for the visiting customer inducement activation, we could know that supporting of the field like client information center, broadcasting facility, broadcasting advertisement, and the premium event for gift certificate were required. The method including the customer distribution service operation, which is the various product development and cross sellings and client friendly based on data which it investigates the actual conditions the market merchant on the Incheon area and consumer with the concrete plan for support gift certificate activation, the market information system construction, and etc. was shown.

• Health Policy and Management
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• v.16 no.1
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• pp.54-72
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• 2006

This study was conducted as the primary work to develop a customer relationship management (CRM) system to improve the performance of health screening programs. The specific aims of the study was to identify and classify the characteristics of the people who did not receive their health screening using decision trees and to propose management strategies according to their characteristics identified. The data on a total of 5,102,761 subjects of health screening provided by the National Health Insurance Program in the year of 2002 were used. The target variable was whether they underwent their health screening. The input variables included a total of 27. The SAS 9.1 version was used for data preprocessing and statistical analyses. SAS Enterprise Miner was used to develop the decision trees model. The decision trees identified the factors greatly affecting the health screening. In the non-disease group, the highest rate of non-examinees was characterized by: no experience of receiving a health screen, household's age, non-insured episode for the last one year, and patients' age. In the disease group, the one showing the highest rate of non-examinees was characterized by: no experience of receiving a health screening, no experience of going to public health center or midwife clinic for the last one year, and examinees' age. Developing CRM systems for health screening management taking into account the individual characteristics would be considerably helpful to increase the rate of receiving health screening.

• Journal of the Korea Institute of Information Security & Cryptology
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• v.24 no.4
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• pp.705-719
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• 2014

Recently the importance of operational risk is gradually increasing in risk management of financial institute. Especially the service interruption caused by system failure can lead to customer complaints, decrease of profit and customer secession. Thus, financial industry makes diverse effort to minimize the impact caused by the system failure of IT application. Common modules are used in IT system in financial industry to exclude redundant development and to use the system efficiently. However, when a failure in common module is occurred, the risk that affects all the tasks using the common module exists. In this study, the damage affected by a failure in application program is prevented separating common module which has a large risk by task in the perspective of IT operational risk. In order to cope with damage, the research on the factors related to common module is conducted and proposes the separating common module standard for decrease of operational risk of the financial IT.

• Korean Institute of Interior Design Journal
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• v.21 no.1
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• pp.186-194
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• 2012

One hand shopping center provides a public space for people, the other hand it is a place for commercial purpose. Although it gives an entertainment, eating and shopping places to people nowaday, owners and tenants aim to make profit from it. According to this demand designers should plan a shopping center for a comfortable place for eating, shopping and playing and they make shops and retails to increase sales by exposing those to more people at the same time. For successful shopping center architects are requested an approach with commercial strategy that shopping center raises exposure of retails and makes stay costumers longer and visit more frequently. Recently space is regarded as a mean of marketing, so-called "place marketing", because it can influence on brand image and improves the image of product. Therefore, it need to be approached with commercial consideration. Analyzing the armature this study will take a look at spatial strategies in shopping centers which especially the Jerde Partnership, one of influential firms on commercial space, designed. And it will examine how spatial strategies can be applied to commercial strategies in relation to customer information process(exposure-attention-interest-comprehension-memory) which marketers are using in advertisement for marketing and what kind of role spatial strategies can be. This study is to be basic considerations when a shopping center project will be planned.

• Proceedings of the Korea Society for Industrial Systems Conference
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• 2008.10b
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• pp.316-321
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• 2008

In the present emerging global economy, as the focus is shifted from manufacturing to service sector, the efficiency of service operations is crucial for the county's sustainable growth and development. As one of the fastest growing service sector industries in South Korea, the call center has become an inevitable part of customer service for most companies. Despite of the strategic importance of the call center, there has been no empirical study on the efficiency of call center service operations in the literature. The main purpose of this study is to evaluate the technical efficiency of call center services so as to not only identify the current status of call center service operations, but also suggest ways to improve service operations efficiency. For this purpose, we apply a non-parametric efficiency measurement method, DEA (Data Envelopment Analysis), to domestic call centers in order to compare their relative efficiency. Based on DEA evaluations, we provided specific directions for the inefficient call centers to possibly improve their operation efficiencies. It is expected that the measurement methods suggested in this study can be applied to various issues such as service KS certification, service operations management, and the productivity analysis of service personnel.

• Journal of KIISE:Information Networking
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• v.32 no.4
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• pp.452-461
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• 2005

In the star VPN (Virtual Private Network) topology, the traffic between the communicating two CPE(Customer Premise Equipment) VPN GW(Gateway)s nay be inefficiently transferred. Also, the Center VPN GW nav erperience the overload due to excessive packet processing overhead. As a solution to this problem, a direct tunnel can be established between the communicating two CPE VPN GWs using the IKE (Internet Key Exchange) mechanism of IPSec(IP Security). In this case, however, the tunnel establishment and management nay be complicated. In this paper, we propose a mechanism called' SVOT (Star VPN On-demand Tunnel)', which automatically establishes a direct tunnel between the communicating CPE VPN GWs based on demand. In the SVOT scheme, CPE VPN GWs determine whether it will establish a direct tunnel or not depending on the traffic information monitored. CPE VPN GW requests the information that is necessary to establishes a direct tunnel to the Center VPN GW Through a simulation, we investigate the performance of the scheme performs better than the SYST scheme with respect to scalability, traffic efficiency and overhead of Center VPN GW, while it shows similar performance to the FVST with respect to end-to-end delay and throughput.

• The Transactions of the Korea Information Processing Society
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• v.4 no.6
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• pp.1401-1417
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• 1997

The major objective of this study is to propose an estimation method for the equipment operating cost in the data center outsourcing situation. To accomplish the objective, the fundamental concepts about the outsourcing pricing is first established by analyzing the previous research in this area. Then an actual case of data center outsourcing is evaluated. Based on the conceptual model and the actual case, a new method is proposed. Validity of the proposed method is verified by the quantitative comparison with the previous method. Reasonability and usefulness of the method were evaluated through the customer survey.

• Proceedings of the KIEE Conference
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• 2002.07a
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• pp.118-120
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• 2002

Voltage drop of low voltage distribution line is closely related with proper voltage regulation. It depends on the voltage drop of pole transformer, low voltage distribution line, and low voltage customer entrance line. Using above voltage drop factors, we proposes an estimation method of voltage drop in low voltage distribution line. Proposed method has been applied to a 22.9kV practical distribution system.