• Title/Summary/Keyword: continuous method

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A Study on the Process Encounter for Service Quality Control : Focusing on franchise restaurant (서비스품질 관리를 위한 프로세스 접점에 관한 연구 : 프랜차이즈 외식업을 중심으로)

  • Kim, Sang-Cheol
    • Journal of Distribution Science
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    • v.11 no.8
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    • pp.25-30
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    • 2013
  • Purpose - Foodservices have grown to over 60% of the franchise industry. However, despite reaching this high level, the foodservice franchise industry is experiencing severe ups and downs. While factors such as expansion by franchises and the entry of large multinational firms are causing this imbalance, the more serious problem faced by franchisees is the lack of know-how and correct operating procedures. Franchise headquarters should advise franchisees on important matters such as food ingredients, interior design, tableware, and fixtures. However, even though franchise headquarters have the ability to impart such management know-how, this is often a neglected area. Research design, data and methodology - This study was conducted in an industrial environment to present suitable competitive alternatives for foodservice franchises. Empirical analysis was conducted using a sample of 232 people with experience in targeting customers. The main purpose of this study is not to identify and analyze the factors affecting customer satisfaction. Customers of the Food Service Industry to invite contacts until departure for the service flow by identifying the expectations and allow this area by analyzing the resulting measures to enhance the competitiveness has presented. Results - Actual results contact factors affecting the quality of service on customer satisfaction was a significant influence. However, the end of this analysis, the actual customer satisfaction directly affects the quality of service that is only important factor can commit mistakes. Relatively large impact on customer satisfaction, which is relatively independent of the quality factor should be a review of zone of tolerance. In this study, eating phase relative to contact the service customer satisfaction was the most influential. The results, however, zone of tolerance for an area in the waiting and ordering dissatisfaction factors are appearing. And in the course of these services outside the zone of tolerance area is unsatisfactory evaluation is being done. Conclusions - After all, Foodservice, the contact service management for zone of tolerance the top priority should be can be seen. Foodservice contact first in the case of service quality factors caused by the continuous flow of services, so this step-by-step identification needs to be clearer. This, of course, to distinguish between the actual per unit of activity appears to be more difficult to follow, for it seems to need a lot of future complementary. Next is the assessment of customer service quality. Customers remember the experience for the services of a real contact through the assessment and service evaluation clearly emerge as the expected level can be difficult. However, this situation is controlled by the test method cannot be avoided unless there is no limit to the number of leave. Despite these limitations, the next step to contact a service evaluation and analysis have to continue to refine and thereby franchisees for the operation of the store in terms of practical know-how required to provide to the office believe.

Evaluation of Capability for Practicing CM at Risk in Korea (국내 시공책임형 건설사업관리 수행을 위한 기업 역량 평가)

  • Ryu, HanGuk;Lee, Sangwon;Choi, Jaehyun
    • Korean Journal of Construction Engineering and Management
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    • v.21 no.2
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    • pp.79-87
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    • 2020
  • The Korean domestic construction management at risk (CMAR) market is in the process of completing the pilot project execution under the leadership of the Ministry of Land, Infrastructure and Transport as of December 2019. The government starts practicing CMAR an alternative delivery method widely in order to diversify delivery methods and enhance construction technology. The CMAR market is thus expected to grow. This study was conducted to improve CMAR firms' capability by developing self-assessment tools for them to evaluate current capability more effectively. As a result of defining standard core capability and additional elements categorized by project execution phase and management area, and performing evaluation from the CMAR project participants, it was found that the general project management capability in the pre-design and procurement phase and quality management area was lower compared to the construction phase and other areas. In addition, the capability of cost management area was lower in spite of its high importance. Communication and coordination, process optimization, and target values achievement were at the initial level of capability and continuous improvement was required.

A Study on the Decision Making for the Inland Transportation of Shippers by Logistic Regression Analysis (로지스틱 회귀분석에 의한 화주의 내륙운송 의사결정에 관한 연구: 북중국과 한국을 중심으로)

  • Cho, Kook-yeon;Oh, Jae-gyun;Nam, Tae-Hyun;Yeo, Gi-Tae
    • Journal of Digital Convergence
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    • v.15 no.11
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    • pp.187-197
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    • 2017
  • The purpose of this study is to analyze factors that have significant influence on decision making of inland transportation of shippers. The study was conducted in Republic of Korea and Northern areas of China where marine feeder lines are operated, and logistic regression analysis was used as a research method. More than 67% of the domestic shippers who received the questionnaire were found to make inland transportation decisions. As a result, the inland freight and unloading costs had a significant influence on the inland transportation decision of the shippers. On the other hand, in order to attract domestic and overseas shippers to generate profits, it is necessary to establish various infrastructures and incentives for government support to reduce inland transportation costs and freight charges by identifying needs of shippers. In addition, it is necessary to review the factors influencing decision making of inland freight in shippers and port facilities, and ways to create freight should be sought through continuous improvement efforts in these areas. An analysis using various factors which can influence inland transport is needed as a future study.

Comparative Study on Eye-Tracking Evaluation and Landscape Adjectives Evaluation - Focusing on the Nightscape of a University Campus - (아이트래킹 평가 방법과 경관 형용사 평가 비교 연구 - 대학 캠퍼스 야간경관을 대상으로 -)

  • Kang, Young-Eun;Kim, Song-Yi;Baek, Jae-Bong
    • Journal of the Korean Institute of Landscape Architecture
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    • v.46 no.1
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    • pp.38-48
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    • 2018
  • The purpose of this study is to improve the understanding of visual perception and to extend the landscape evaluation area by comparing eye-tracking evaluation and landscape adjective evaluation methods towards various type of nightscapes. As a result of the study, it showed that 'blink count', 'fixation duration average', and 'saccade duration average' of eye tracking measurements have a significant correlation with 'beautiful', 'interesting', 'accessible', 'satisfying', and 'safe' regarding landscape adjectives. In addition, there was a tendency toward areas of interests (AOIs) depending on 12 different nightscapes, which showed that the gaze was fixated by focusing on certain landscape elements such as 'door' and 'signs'. These results suggest that the eye-tracking method is an effective tool to specify the evaluation of 'landscape elements' rather than the 'whole landscape' and can be used as a basis to support landscape preference theories, which has been presented as conceptual only. In this way, the results of this study demonstrated the possibility of various applications of eye tracking as an objective landscape evaluation technique, and it is possible to suggest specific implications to landscape planning through the accumulation of continuous research results.

Calculation of the Duration of Sunshine Using a Three-Dimensional Spatial Information Open Platform (3차원 공간정보 오픈 플랫폼을 활용한 일조 시간 산정)

  • PARK, Ji-Hye;SUH, Yong-Cheol
    • Journal of the Korean Association of Geographic Information Studies
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    • v.20 no.3
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    • pp.80-89
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    • 2017
  • Due to urban growth and increasing population density, many large cities contain building forests. Moreover, due to increasing demands for pleasant residential environments, there is growing concern over the encroachment of sunshine. Although research on related laws and other related fields is emerging, there is a limit to the extent to which the public can easily determine the amount of sunshine per building without referral to specialized agencies. Therefore, in this study, the duration of sunshine per building object was calculated via a simulation of urban shaded area using a spatial information open platform application programming interface. The study area was the'L'apartment complex located in the new city, Haeundae, Busan, China. To perform the duration of sunshine simulation for three-dimensional urban spatial objects, the building height was extracted from pre-built three-dimensional spatial information data, and the position of the sun was determined from calculations of the altitude and azimuth of the sun. This study provides a more precise and easier method of judging whether sunshine is impeded from reaching buildings by quantitatively analyzing sunshine and classifying the total duration of sunshine and the continuous duration of sunshine on each object.

Biomimetic Gyroscope Integrated with Actuation Parts of a Robot Inspired by Insect Halteres (평형곤을 모사한 생체모방형 구동부 일체형 각속도 센서)

  • Jeong, Mingi;Kim, Jisu;Jang, Seohyeong;Lee, Tae-Jae;Shim, Hyungbo;Ko, Hyoungho;Cho, Kyu-Jin;Cho, Dong-Il Dan
    • Journal of Institute of Control, Robotics and Systems
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    • v.22 no.9
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    • pp.705-709
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    • 2016
  • Micro-electro-mechanical systems (MEMS) gyroscopes are widely used in various robot applications. However, these conventional gyroscopes need to vibrate the proof mass using a built-in actuator at a fixed resonance frequency to sense the Coriolis force. When a robot is not moving, the meaningless vibration of the gyroscope wastes power. In addition, this continuous vibration makes the sensor vulnerable to external sound waves with a frequency close to the proof-mass resonance frequency. In this paper, a feasibility study of a new type of gyroscope inspired by insect halteres is presented. In dipterous insects, halteres are a biological gyroscope that measures the Coriolis force. Wing muscles and halteres are mechanically linked, and the halteres oscillate simultaneously with wing beats. The vibrating haltere experiences the Coriolis force if the insect is going through a rotational motion. Inspired by this haltere structure, a gyroscope using a thin mast integrated with a robot actuation mechanism is proposed. The mast vibrates only when the robot is moving without requiring a separate actuator. The Coriolis force of the mast can be measured with an accelerometer installed at the tip of the mast. However, the signal from the accelerometer has multiple frequency components and also can be highly corrupted with noise, such that raw data are not meaningful. This paper also presents a suitable signal processing technique using the amplitude modulation method. The feasibility of the proposed haltere-inspired gyroscope is also experimentally evaluated.

Characteristics of Wakes in a Viscous Liquid Medium of a Simulated GTL Process (모사된 GTL공정의 점성액체 매체에서 wake의 특성)

  • Lim, Dae Ho;Jang, Ji Hwa;Kang, Yong;Jun, Ki Won
    • Korean Chemical Engineering Research
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    • v.49 no.5
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    • pp.571-576
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    • 2011
  • Characteristics of bubble driven wakes were investigated in a simulated GTL process(0.102 m ${\times}$ 1.5 m in height) with viscous liquid medium. Effects of gas velocity(0.04 ~ 0.12 m/s) and liquid viscosity(0.001 ~ 0.050 $Pa{\cdot}s$) on the wake characteristics such as rising velocity, frequency, size and holdup were determined by employing a resistivity probe method. The wake phase formed behind the rising multi-bubbles as well as single bubbles were detected effectively from the conductivity fluctuations measured by the probe. Compressed, filtered and regulated air and aqueous solutions of Carboxy Methyl Cellulose(CMC) were used as a dispersed gas phase and a continuous liquid medium, respectively. It was found that the rising velocity and size of wake phase increased with an increase in gas velocity or liquid viscosity. The holdup and frequency of wake phase increased with increasing gas velocity due to the increase of gas input into the process with increasing gas velocity. However, the values of holdup and frequency of wake phase decreased with increasing liquid viscosity, since the size of bubbles and thus that of wakes increased with increasing liquid viscosity. The ratio of wake holdup to that of gas phase, which was in the range of 0.25 ~ 0.48, increased with an increase in liquid viscosity but decreased with gas velocity. The wake characteristics were well correlated in terms of operating variables within this experimental conditions.

A Study on Knowledge of Country-of-Origin Labeling System in Hotel Culinary Staffs (음식점 원산지표시 시행에 대한 호텔조리직원들의 지식에 관한 연구)

  • Kwon, Ki-Wan;Chong, Yu-Kyeong
    • Culinary science and hospitality research
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    • v.21 no.3
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    • pp.155-167
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    • 2015
  • This study aims to examine the knowledge level of culinary staff members regarding the restaurant country- oforigin labeling system by developing a scale to investigate and evaluate such knowledge levels. The empirical study targeted culinary staff members with over 7 years of experience in 10 luxury hotels in Seoul who were approached through the convenience sampling method, which was conducted for 14 days from November 14th to 27th, 2014. A total of 192 self-administered questionnaires were collected, of which 186 questionnaires(93%) were used for the final analysis. For investigation and analysis, a frequency analysis was carried out to look into population statistics and the level of knowledge using the SPSS 18.0 statistics program. One-way ANOVA and t-test were carried out to investigate differences in knowledge levels of restaurant country-of-origin labeling system with reference to academic background, job position, and hotel management type. As the result, the average correct answer rate of the culinary staff members for a total of 21 questions was 39.85% and there were no significant differences based on the academic background. However, the correct answer rate was higher for respondents that held high positions and had independently managed hotels, suggesting that knowledge varied depending on job position and management type. In conclusion, it is suggested that in order to improve the level of knowledge of the restaurant country-of-origin labeling system among culinary staff members there is a need to enhance training and continuous supervision to apply the knowledge to work in future. In addition to this, this study discussed the limits of the study and the orientation of further research.

Evaluation of primary hepatocyte function using 2D or 3D culture method for primary rat hepatocytes (Rat Primary Hepatocyte의 2차원 배양과 3차원 배양에 따른 생리 활성능과 대사능에 관한 연구)

  • Lim, Malgum;Kim, Yeongji;Shin, Yurianna;Oh, Keon Bong;Hwang, Seongsoo;Kim, Youngim;Hur, Tai-Young;Ock, Sun A
    • Journal of Embryo Transfer
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    • v.31 no.3
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    • pp.169-177
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    • 2016
  • There is a growing interest in the application of primary hepatocytes for treatment of liver diseases in humans and for drug development. Several studies have focused on long-term survival and di-differentiation blocking of primary hepatocytes in an in vitro culture system. Therefore, the present study also aimed to optimize an in vitro culture system using primary rat hepatocytes. Primary rat hepatocytes from 6-week-old male Crl:CD rats were isolated using a modified two-step collagenase perfusion. Healthy $3.5{\times}10^6$ primary rat hepatocytes were seeded into a 2 dimensional (2D) culture in a 25T culture flask coated with collagen type I or into a 3D culture in a 125-ml spinner flask for 7 days. Production of plasma protein (ALB and TF), apoptosis (BAX and BCL2), and CYP (CYP3A1) related genes were compared between the 2D and 3D culture systems. The 3D culture system had an advantage over the 2D system because of the relatively high expression of ALB and low expression of BAX in the 3D system. However, the level of CYP3A1 did not improve in the 3D culture with and without the presence of a dexamethasone inducer. Therefore, 3D culture has an advantage for albumin production and primary rat hepatocyte survivability, but a low expression of CYP3A1 indicated that primary rat hepatocytes require a high-density culture for stress reduction by continuous flow.

Evaluation of Applicability of Apparent Track Stiffness Measured by Light-Weight Deflectometer as a Ballasted Track Condition Index (소형동평판재하시험기로 측정한 궤도 겉보기 강성의 자갈궤도 상태평가 지표로서의 적용성 고찰)

  • Choi, Yeong-Tae;Hwang, Sung Ho;Jang, Seung Yup;Park, Bongsik;Shim, Gwang Seop
    • Journal of the Korean GEO-environmental Society
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    • v.19 no.2
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    • pp.37-44
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    • 2018
  • Ballasted track has been widely used due to its flexibility. However, the plastic deformation of ballasted track causes the evolution of track geometrical errors, and hence it requires continuous maintenance; increase in number of trains, weight, and speed expedites maintenance frequency and cost as well. Ballast stiffness is well-known as an indicator of design and maintenance. In this regard, this paper aims to suggest the method to measure ballast track stiffness using light-weight deflectometer (LWD) and thus verify its applicability as a maintenance measure. Preliminary field tests determined simple field testing protocol to measure track stiffness. The apparent ballast stiffness by LWD shows good corelation with TQI (Track Quality Index) and maintenance length. That is, as average of apparent stiffness increase, TQI and tamping length decrease exponentially. Therefore, apparent stiffness can be used as an index for ballast condition assessment.