• Title/Summary/Keyword: contact service

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Worker Symptom-based Chemical Substance Estimation System Design Using Knowledge Base (지식베이스를 이용한 작업자 증상 기반 화학물질 추정 시스템 설계)

  • Ju, Yongtaek;Lee, Donghoon;Shin, Eunji;Yoo, Sangwoo;Shin, Dongil
    • Journal of the Korean Institute of Gas
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    • v.25 no.3
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    • pp.9-15
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    • 2021
  • In this paper, a study on the construction of a knowledge base based on natural language processing and the design of a chemical substance estimation system for the development of a knowledge service for a real-time sensor information fusion detection system and symptoms of contact with chemical substances in industrial sites. The information on 499 chemical substances contact symptoms from the Wireless Information System for Emergency Responders(WISER) program provided by the National Institutes of Health(NIH) in the United States was used as a reference. AllegroGraph 7.0.1 was used, input triples are Cas No., Synonyms, Symptom, SMILES, InChl, and Formula. As a result of establishing the knowledge base, it was confirmed that 39 symptoms based on ammonia (CAS No: 7664-41-7) were the same as those of the WISER program. Through this, a method of establishing was proposed knowledge base for the symptom extraction process of the chemical substance estimation system.

Effects of Customer Relationship Management of Productive Welfare Institutions on Management Performance (생산적복지기관의 고객관계관리(CRM)가 경영성과에 미치는 영향)

  • Lee, Jin-Yeol
    • Journal of Convergence for Information Technology
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    • v.9 no.10
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    • pp.64-70
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    • 2019
  • In this study, the effect of customer relationship management on the management performance of productive welfare institutions was to be analyzed empirically. For this study, data were collected from 129 participants of productive welfare institutions in Busan. The results of this study are as follows. First, contact services and communication have a statistically significant impact on the financial performance of productive welfare institutions. Second, contact services and communication have a statistically significant impact on non-financial performance of productive welfare institutions. Based on the results of this study, the following suggestions are made. First, institutionalization of CS(customer service) education should be carried out in order to improve the management performance of productive welfare institutions. Second, participants' emotional support programs are needed to improve the management performance of productive welfare institutions.

A Study on the Application Direction of Financial Industry Metaverse Platform to secure MZ Generation Contact Points (MZ 세대 접점 확보를 위한 금융권 메타버스 플랫폼 활용 방향 연구)

  • Ki-Jung Ryu;Ki-Bum Park;Sungwon Cho;Dongho Kim
    • The Journal of the Institute of Internet, Broadcasting and Communication
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    • v.23 no.3
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    • pp.127-137
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    • 2023
  • COVID-19 has not only affected all sectors of society, economy and politics, but also had a huge impact on industry. The non-face-to-face exchange method was essential to prevent infectious diseases, and the generation who experienced it recognizes the importance of a platform that can be quickly accessed anytime, anywhere, and attention is focused on the Metaverse that can accommodate it well. Each financial industry uses a differentiated metabus platform strategy, focuses on new customer service and revenue generation, and is also used as an internal and external communication channel. This paper analyzes the theoretical background of the financial sector metaverse and domestic and international cases, and studies and describes the direction of using the financial sector metaverse platform to secure MZ generation contact points.

Evaluation of Effect of Low Opening Operation on Increasing Wear of Bearing Bushings of Guide Vanes used in Hydropower Plants (수력발전소 가이드 베인 저개도율 운전에 따른 가이드 베인 베어링 부슁의 마모 가속효과 평가)

  • Kim, Jong-Sung;Kim, Se-Na
    • Transactions of the Korean Society of Mechanical Engineers A
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    • v.36 no.10
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    • pp.1267-1274
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    • 2012
  • A guide vane plays a key role in controlling the flow rate of water supplied to the turbine of a hydropower plant. It has been reported that guide vane bearing bushings are subjected to considerable wear, which requires them to be maintained. An ancillary service such as frequency control and black start causes cyclic low opening operation of the guide vanes. It is empirically well known that such operation increases the wear rate of the guide vane bearing bushing. In this study, the effect of low opening operation on the increasing wear of the guide vane bearing bushing is quantitatively assessed via finite element flow analysis, finite element stress analysis, and relative wear evaluation. As a result of the assessment, it is identified that the pressure applied on the guide vane surface increases and the contact length between the outer surface of the guide vane stem and the inner surface of the bearing bushing decreases with a decrease in the opening of the guide vane. In addition, low opening of the guide vanes results in an increase in the relative wear owing to the generation of high contact pressure on the bearing bushing surfaces.

Factors Influencing the Use of Dental Services by Foreign Tourists in Thailand

  • Chongthanavanit, Papon;Kheokao, Jantima
    • Asian Journal for Public Opinion Research
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    • v.5 no.2
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    • pp.63-83
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    • 2018
  • This exploratory research investigated the factors that influence foreign tourists' decision to use dental services in Thailand. The questionnaire was used to collect data from foreign tourists who used dental services in a hospital or dental clinic in Thailand. Data from 233 respondents completed questionnaires were analyzed using frequency distribution, percentages, mean, and standard deviation. The findings revealed that respondents were most likely to be Asian (54.5%) followed by European (33.9%), females (64.8%) aged between 26-35 years (39.1%), business owners (45.9%), and came to Thailand with friends (47.6%). Regarding travel purposes and contact with dental services, most of them travel for pleasure (52.89%) and contact the clinic directly through the Internet(63.95%) The health/medical services used included health check-up (34.48%), dental services (29.22%), and day spa/massage (23.23%). The dental treatment that respondents had completed or planned to do included dental check-up (29.87%), tooth cleaning (26.68%), and tooth whitening (11.41%). Based on the influence of $_7P$ factors towards the respondent's decision to use the dental service, it was found that the average mean score range from 4.33-4.15 which were at the high to the very high level of influence to their decisions. The people factor had the highest average mean score (mean 4.33, SD= 0.604)followed by the price factor (mean 4.32, SD= 0.651), which both had the highest level of influence. The physical evidence factor had the lowest mean score (mean 4.15, SD+0.752) which was at the high level of importance. It should be noted that the factor concerning the modern technology and dental equipment (mean 4.33, SD=0.606) and factor on the quality of service (mean 4.43, SD= 0.598) had the highest mean score followed by the total cost of the trip including services being reasonable (mean 4.37, SD=0.582). Regarding the country factor, it was found that this factor also had highest influence level (mean 4.30, SD=0.67) and affordability had the highest mean score (mean 4.39, SD=0.614).

The study of Needs and Demands for First Aid Education of School Health Educator (보건교사의 응급처치 교육 필요도 및 교육 요구도에 관한 연구)

  • Choi, Uk-Jin;Cho, Keun-Ja
    • The Korean Journal of Emergency Medical Services
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    • v.12 no.1
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    • pp.27-41
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    • 2008
  • Purpose : With increasing number of school accidents, it is crucial to find out necessity of first aid training among school health educator. This study has been conducted to have an clear idea on the demands and necessity for first aid training and what kind of training is most required from school health educator. Method : In this study, questionnaires from 87 school health educator in elementary, middle and high school health educator in the city D were analyzed. The survey was carned out from May 26, 2008 to June 7, 2008 and from the collected data, frequency, independent two samples t-test, paired T-test, one way ANOVA and pearson's correlation were conducted with SPSS 14.0. Result: 1. 51.61 % of nurse-teachers experienced emergency situations and the relations between the necessity they felt from experiencing those situations and demands for first aid training were not statistically meaningful(t=1.87, p= .175). 2. Necessity and demands for the first-aid training were checked with three point scale and there were statistical significance between the two with $2.44{\pm}.47$ and $2.24{\pm}.47$ respectively(t=3.275, p= .000). 3. 86.20%(75 persons) of the respondents have had received first aid training and the training they received were CPR 82.75%(72 persons), primary survey 81.60%(7l persons), contact to 911 79.30%(69 persons) and wounds treatment(lacerated wounds, bum and chilblains) 75.86%( 66 persons) in order. 4. As for the questions that ask on confidence of first-aid treatment, 80% answered they are confident on some limited kinds of treatments, 16% said they are confident and 4% answered they lack confidence. As for the treatment that they can show the highest confidence, wounds treatment topped the list with 93.24%, nose bleeding and removing foreign substance, and stanching followed the list with 82.43% and 81.08% respectively. 5. 97.67% of respondents said they were willing to take training and 89.62% answered to take the training to deal with emergency situations that are taking place in their schools. As for the question that asks for the most wanted treatments, CPR topped the list with 32.18%(28 persons) and treatment for obstruction of airway and shock followed the list with 35.63%(31 persons) and 27.59%(24 persons). Conclusion : Currently, first aid treatment has been centered on CPR, primary survey, contact to 119 and wounds treatment. However, since most of school health educator are fairly confident with wounds treatment, stanching and other first aids, in future training it will be more desirable to focus on CPR and treatment for obstruction of airway and shock that were shown to be most wanted by school health educator.

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An Analysis of the Relative Importance of Park Services for User-Oriented Smart Park Development (이용자 중심의 스마트공원 조성을 위한 공원서비스의 상대적 중요도 분석)

  • Lee, Ju-Yong;Lee, Hyung-Sook
    • Journal of the Korean Institute of Landscape Architecture
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    • v.49 no.4
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    • pp.55-63
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    • 2021
  • Interest in smart parks has been increasing due to the recent rapid rise of smart cities, but concerns are growing over the development of technology-oriented smart parks. The purpose of this study is to evaluate the relative importance of park services through Focus Group Interviews and the Analytic Hierarchy Process (AHP) to develop user-oriented smart parks in the future. To this end, literature on park functions and services was reviewed, and interviews with experts in the field of landscape architecture and IT were conducted to derive service items. The AHP model consisted of four values, and 15 park services were established and used to survey 38 landscape experts. As a result, services for improving the park's essential functions, such as contact with nature, relaxation, and exercise-walking, were deemed important. Services related to the environment and safety in response to climate change, such as the amelioration of pollution and heatwaves were also high. The importance of social integration services was relatively low, but it was considered an important service to when enhancing community participation. Future smart parks should enhance the health benefits of contact with nature rather than implementing excessive artificial facilities and technology. Additionally, smart technology will need to be applied based on users' needs while reflecting local characteristics. Efforts should be made to enhance user intimacy and improve the understanding of smart parks by strengthening public relations education.

A Study on Image of the Nurse (간호사 이미지에 관한 연구)

  • Kim, Hyung-Ja;Kim, Hyeon-Ok
    • Journal of Korean Academy of Nursing Administration
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    • v.7 no.1
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    • pp.97-110
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    • 2001
  • An image exists in the thought of every subjective person and it exercises its influence over everything, having a great power in the real world. An positive image of the nurse has an influence on her faith, value and confidence, therefore increasing her job satisfaction, helping to upgrade her level of profession of nursing through qualitative nursing service as a result, considering the necessity of such an image when it comes to improvement of the profession, the confirmation of the image is indispensable to its evaluation of a speciality in nursing. This study is intended to help that improvement of the nursing profession in the present so that the total effort in every field of nursing is made and to offer basic material for developing a strategy to improve the image of nurses. This study is designed to investigate such an image descriptively. The subjects include 105 nurses, 60 doctors, 68 office workers, 88 medical engineers, 127 patients and there protectors with a total of 448 adapted with accidental sampling, who work at Y and W general hospital in Chonju. The measuring instrument consists of 40 question, with the researcher amended and made from on of Inja Song(1993), Donsoon Lee(1995), Ilsim yang(1998), and its Cronbach's alpha coefficient is .95. Data were collected from March 1 2000 to March 20, 2000 using self-reported questionnairs, analyzed with SPSS WIN 7.5 after encoding. The results are as follows: 1. Most of the subjects thinks the nursing as a hard, stressful, always busy job(more than 75%), and consider nurses as good-looking, supportive and responsible to co-workers to above average degree($50.0{\sim}74.9%$), especially it shows the idea that nursing is independently academic job and has come to fasten itself upon the public. But it shows below the everage($25.0%{\sim}49.9%$) in regard to self development as a specialist, affection for there job, an association activity, service to the community, high intelligence level and direct given patient nursing service. It also rated low as a recommendable job, independently nursing accomplishment, social position. 2. The nurses, patients and there protectors expressed more positive opinions than doctors, medical engineers, office workers about the image of the nurse(F=18.80, p=.00). This fact indicates that the former group evaluated the image similarly contrary to lowness of the latter. 3. In the study on what influenced upon the image, it defines to 79.8% by direct contact in the hospital or acquaintance with nurses, and 16.3% by mass media. 67.3% answered that they saw the image in a new light through hospitalization, which suggests an important source for the image management originates from caring for the quality of nursing service. Considering the evaluation of the image above, we need strategies to lead a unique professional knowledge and technological development, insurance of professional self-determination, high social position, participation in group activities, dedication to lifetime job, in order that nursing comes to expand as a professional occupation. Also, as for generating more positive images, we must take the quality of nursing service into account and offer and monitor correct information about the expanded role and function of the nurse continuously so that mass media reflect a more accurate image of nurses in general.

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Analysis of Hibernating Habitat of Asiatic Black Bear(Ursus thibetanus ussuricus ) based on the Presence-Only Model using MaxEnt and Geographic Information System: A Comparative Study of Habitat for Non-Hibernating Period (MaxEnt와 GIS를 활용한 반달가슴곰 동면장소 분석: 비동면 기간 동안의 서식지 비교 연구)

  • JUNG, Dae-Ho;KAHNG, Byung-Seon;CHO, Chae-Un;KIM, Seok-Beom;KIM, Jeong-Jin
    • Journal of the Korean Association of Geographic Information Studies
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    • v.19 no.3
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    • pp.102-113
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    • 2016
  • This study analyzes the geographic information system (GIS) and machine learning models to understand the relationship between the appearance of hibernation sites and habitats in order to systematically manage the habitat of Asiatic Black Bear(Ursus thibetanus ussuricus) inhabiting Jirisan National Park, South Korea. The most important environmental factors influencing the hibernation sites was found to be the inclination(41.4%), followed by altitude(20.4%), distance from the trail(10.9%), and age group(7.7%) in the order of their contribution. A comparison between the hibernation habitat and the normal habitat of Asiatic Black Bear indicated that the average altitude of the hibernation sites was 63m, whereas the average altitude of the normal habitat was approximately 400m. The average inclination was found to be $7^{\circ}$, and a preference for the steeper inclination of $12-43^{\circ}$ was also observed. The average distance of the hibernation site from the road was approximately 300m; the range of separation distance was found to be 1,300-2,400m. This was thought to be the result of a safer selection of winter hibernation site by preventing human contact and outside invasion. This study analyzes the habitat environmental factors for the selection of hibernation sites that prevent severe cold and other threats during the hibernation period in order to provide fundamental data for hibernation ecology and habitat management of Asiatic Black Bear.

Effect of Salesperson's and Customer's Nonverbal Communication at Service Encounter (서비스 접점에서 판매원과 고객의 비언어적 커뮤니케이션의 효과: 성별의 조절효과를 중심으로)

  • Kim, Kyung-Ae;Kim, Sang-Hee;Park, Man-Suck;Park, Jae-Bum
    • Management & Information Systems Review
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    • v.30 no.4
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    • pp.45-71
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    • 2011
  • This study aims at reviewing the effect of the non-verbal communication of salespersons at service encounter on customers' non-verbal communication and responses. The previous studies overlooked the correlation between salespersons' non-verbal communication and customers' non-verbal communication at service encounter, although non-verbal communication of salespersons has potentialities evoking customers' non-verbal communication and emotional responses in various ways. If it is a salesperson who a customer first encounters within a shop, the non-verbal communication of salesperson affects his/her non-verbal communication and these non-verbal communication affect his/her emotional responses, and these emotional responses affect his/her behavior. This phenomenon is based on the theory of emotional contagion, mimic, and face feedback. Therefore the non-verbal communication such as greetings, postures and eye-contact manners through the personal interactions between salespersons and customers, can be said to be an antecedent variable which affects the positive responses of customer. As a result of the study, the kinesic of salesperson's non-verbal communication was found to affect customers' non-verbal communication, and customers' non-verbal communication affect emotional responses experienced at service encounter, and customers' positive emotion affect customers' behavior responses. This result provides an opportunity which makes one turn eyes on salespersons' non-verbal communication at sales encounter both practically and scientifically, through introducing salespersons' non-verbal communication as an important factor which can enhance customers' positive responses but has been passed over by the previous studies.

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