• 제목/요약/키워드: contact service

검색결과 549건 처리시간 0.025초

LBS와 지도 정보를 이용한 미아방지 서비스에 관한 연구 (A Study on Lost Child Prevention Service Using LBS and Map Information)

  • 김승재;정채영
    • 한국인터넷방송통신학회논문지
    • /
    • 제17권6호
    • /
    • pp.181-186
    • /
    • 2017
  • 미아 발생 및 아동 유괴 문제 등 아동에 대한 각종 범죄는 오래 전부터 사회적인 문제로 지적되고 있다. 하지만 이러한 문제를 해결하기 위한 방안은 극히 미비하다. 미아 통계에 따르면 해마다 3,000명에 달하는 미아가 발생한다. 본 논문은 밀집 공간에서 미아 발생률을 낮추는 것을 목표로 모바일 LBS를 이용한 미아 발생 예방에 관한 연구를 소개한다. 첫째, 아이의 인적 사항 및 부모의 연락처를 입력으로 받는다. 둘째, 구글 맵 API를 이용하여 위치(부모의 위치, 아이의 위치) 정보를 얻는다. 셋째, 얻어 온 위치정보에 아이와 부모의 인적 사항을 표기한다. 향후 연구에서는 SNS를 기반하여 아이의 위치정보와 부모의 위치정보를 SMS로 전송하는 연구를 진행할 것이다. LBS와 SNS를 이용한 미아 발생 예방 시스템은 머지않아 도래할 유비쿼터스(Ubiquitous) 사회에서 미아 발생률을 줄이는데 큰 기여를 할 것으로 기대한다.

RBAC기반의 CRM 서비스를 위한 멀티 채널 IPCC 플랫폼 구현 (Implementation of multi-channel IPCC platform for RBAC based CRM service)

  • 하은실
    • 디지털콘텐츠학회 논문지
    • /
    • 제19권9호
    • /
    • pp.1751-1758
    • /
    • 2018
  • 통합 의료 정보 시스템은 의료 서비스의 질과 고객 만족도 향상, 환자의 안전을 우선으로 하는 시스템으로 다른 환경으로 구성된 단위 시스템을 통합하는 기능이 제공되어야 한다. RBAC 기반 의료 정보 시스템은 직종과 직책, 규칙에 따라 사용자는 접근 권한을 부여 받게 된다. 본 논문에서는 CRM 상담 서비스를 중심으로 한 멀티 채널 IPCC 컨택 센터의 플랫폼을 구현 하였다. 이를 통해 SMS MO, 진료 예약 및 취소, 상황별 통계, CRM/EMR 연동 서비스가 멀티 채널을 사용하여 상담원의 도움없이 통신 서비스가 가능하며 예약 환자의 부도율을 감소 시킬 수 있으며, 시스템 내부적으로는 RBAC 기반 CRM 상담 서비스는 권한 관리가 미리 생성되어 되어 있는 정보 테이블의 column을 조사하여 해당 테이블을 호출하는 procedure 및 object를 생성하고, 환자 정보를 나타나게 하여 개인 정보 보호를 전제 조건으로 접근 권한의 rule에 따라 환자별 상담 이력정보에 접근할 수 있으며, 의료 정보 사용 현황별 통계화면을 통해 추출된 정보들을 중심으로 상황별 운영 관리에 필요한 중요 지표를 관제 할 수 있어서 통합 의료 정보시스템의 운영 개선 서비스로의 확대 뿐만 아니라 환자에게 중요한 의사 결정시 의료진과 환자 및 가족에게 도움 줄 수 있다.

Monitoring in-service performance of fibre-reinforced foamed urethane sleepers/bearers in railway urban turnout systems

  • Kaewunruen, Sakdirat
    • Structural Monitoring and Maintenance
    • /
    • 제1권1호
    • /
    • pp.131-157
    • /
    • 2014
  • Special track systems used to divert a train to other directions or other tracks are generally called 'railway turnout'. A traditional turnout system consists of steel rails, switches, crossings, steel plates, fasteners, screw spikes, timber bearers, ballast and formation. The wheel rail contact over the crossing transfer zone has a dip-like shape and can often cause detrimental impact loads on the railway track and its components. The large impact also emits disturbing noises (either impact or ground-borne noise) to railway neighbors. In a brown-field railway track where an existing aged infrastructure requires renewal or maintenance, some physical constraints and construction complexities may dominate the choice of track forms or certain components. With the difficulty to seek for high-quality timbers with dimensional stability, a methodology to replace aged timber bearers in harsh dynamic environments is to adopt an alternative material that could mimic responses and characteristics of timber in both static and dynamic loading conditions. A critical review has suggested an application of an alternative material called fibre-reinforced foamed urethane (FFU). The full-scale capacity design makes use of its comparable engineering characteristics to timber, high-impact attenuation, high damping property, and a longer service life. A field trial to investigate in-situ behaviours of a turnout grillage system using an alternative material, 'fibre-reinforced foamed urethane (FFU)' bearers, has been carried out at a complex turnout junction under heavy mixed traffics at Hornsby, New South Wales, Australia. The turnout junction was renewed using the FFU bearers altogether with new special track components. Influences of the FFU bearers on track geometry (recorded by track inspection vehicle 'AK Car'), track settlement (based on survey data), track dynamics, and acoustic characteristics have been measured. Operational train pass-by measurements have been analysed to evaluate the effectiveness of the replacement methodology. Comparative studies show that the use of FFU bearers generates higher rail and sleeper accelerations but the damping capacity of the FFU help suppress vibration transferring onto other track components. The survey data analysis suggests a small vertical settlement and negligible lateral movement of the turnout system. The static and dynamic behaviours of FFU bearers appear to equate that of natural timber but its service life is superior.

Using Hyperspectral Fluorescence Spectra of Deli Commodities to Select Wavelengths for Surveying Deli Food Contact Surfaces

  • Lefcourt, Alan M.;Beck, Elizabeth A.;Lo, Y. Martin;Kim, Moon S.
    • Journal of Biosystems Engineering
    • /
    • 제40권2호
    • /
    • pp.145-152
    • /
    • 2015
  • Purpose: The inability to adequately judge the efficacy of cleaning and sanitation procedures in deli departments is a recognized food safety concern. In a prior study, our research group demonstrated that visual inspection of cleaned produce processing surfaces could be enhanced through the use of a portable fluorescence imaging device that detected residual produce residues. Methods: To explore the feasibility of using fluorescence imaging to similarly detect residual deli residues, spectra of American, Cheddar, Provolone, and Swiss cheeses and of processed chicken, ham, roast beef, and turkey were acquired using a laboratory hyperspectral imaging system. Circular punches of these commodities were placed onto stainless steel and high density polyethylene coupons for imaging. The coupon materials were selected to represent common surfaces found in deli departments. Results: Analysis of hyperspectral fluorescence images showed that cheeses exhibited peaks in the blue-green region and at around 675 nm. Meats exhibited peaks in the blue-green region with one of four ham and one of four chicken brands exhibiting peaks at around 675 nm, presumably due to use of plant-derived additives. When commodities were intermittently imaged over two weeks, locations of spectral peaks were preserved while intensity of peaks at shorter wavelengths increased with time. Conclusion: These results demonstrate that fluorescence imaging techniques have the potential to enhance surface hygiene inspection in deli departments and, given the immediate availability of imaging results, to help optimize routine cleaning procedures.

제 3 세대 항만의 도래와 항만경쟁 (The Challenge of the Third Generation Port and Port Competition)

  • 문성혁
    • 한국항해학회지
    • /
    • 제18권2호
    • /
    • pp.91-109
    • /
    • 1994
  • Technological and organisational changes in transport system have introduced new dimension into port system development and inter-port competition. The quality of service now required by the customer is costly and not easily provided by small shipping companies and small ports. It has been suggested that in the future container shipping may be concentrated by space-sharing arrangements or actual mergers into the hands of a few mega-operators with the investment potential to provide total logistics networks. In order to compete effectively, high load factors will be essential and port concentration inevitable. A fa-voured few ports will become the load centres and other ports will assume a secondary feeder role. In this study, three questions are raised and attempts are made to answer them : (a) what is the new role of ports today ; (b) why should ports be engaged in this new role ; and (c) how can ports play this new role. In short, a modern port should be a service centre and a logistic platform for international trade and transport-a third generation port. Ports, in particular, have to make every effort to be competitive in the cost and quality of services and to make the port a transport and distribution service centre. For most ports, this is not an option but a must ; an essential requirement for survival in this win or lose situation. The best way to win is to maintain a close contact with port users, listen to them, discuss with them, help them and satisfy them. That is port marketing. Starting from the findings of port marketing, it is es-sential to work out appropriate development plans and marketing targets and to improve port competitive-ness. As an alternative method, a port competitiveness model is suggested, which may help port managers to make appropriate improvements.

  • PDF

An Analysis of User Satisfaction of K University's Library Service

  • Noh, Young-Hee;Choi, Min-Ju;Choi, Yong-Wog;Jeong, Sin-Won;Jung, Eun-Ji;Kang, Mi-So;Kim, Jin-Young;Lee, Kyung-Won;Lee, Sung-Jae;Oh, Seon-Hye;Park, So-Yeon;Shin, Sung-Chul;Suh, Da-Jeong
    • International Journal of Knowledge Content Development & Technology
    • /
    • 제1권1호
    • /
    • pp.61-79
    • /
    • 2011
  • This study purposed to discover whether or not academic libraries reflect these changing roles. We selected K University as the research target and surveyed user satisfaction of materials, staff services, facilities, electronic devices, media, and so on. The research findings are as follows: 1) the frequency of library visits of University K was on the high side, 2) the primary purpose of using the academic library was associated with learning or reading, therefore, the most used library spaces were related to that, 3) the most used library materials were 'general books', the most unused were 'reference books', 4) the most preferred way to obtain needed materials when failing to find wanted materials was 'Contact librarian'. A similar phenomenon occurred in terms of facility use, 5) university K's users were usually satisfied with the loan policy, 6) the rate of users who don't know whether there is user education was very high, the rate of users who have no experience with user education was extremely low. These research findings can be referenced by library management to improve libraries' service quality and take advantage of complex spatial configurations.

중수로 연료관 검사시스템 개발 (Development of Fuel Channel Inspection System in PHWR)

  • 최성남;양승옥;김광일;이희종
    • 비파괴검사학회지
    • /
    • 제36권1호
    • /
    • pp.60-67
    • /
    • 2016
  • 가압중수로는 운전중 연료교체가 가능하도록 설계된 연료관에서 핵분열을 유도하여 에너지를 얻는다. 연료관은 핵연료와 직접 접촉하며 원자로 냉각재의 통로인 압력관, 주위 감속재와 접촉하며 원자로에 확관된 원자로관, 이것을 양쪽에서 지지하는 엔드피팅과 압력관과 원자로관의 접촉을 방지하기 위한 스페이서 등으로 구성되어 있다. 연료관은 가장 안전성이 요구되는 설비이므로, 캐나다 기술기준 CSA N 285.4에 따라 주기적이고 철저한 가동중검사를 수행하여 건전성을 확인한다. 월성 중수로 연료관의 가동중검사를 수행하기 위해 연료관 검사시스템을 개발하였다. 본 논문은 월성 연료관 현장시험 결과를 검토하고, 개발된 연료관 검사시스템의 유효성을 확인하였다.

Joint Resource Allocation for Cellular and D2D Multicast Based on Cognitive Radio

  • Wu, Xiaolu;Chen, Yueyun
    • KSII Transactions on Internet and Information Systems (TIIS)
    • /
    • 제8권1호
    • /
    • pp.91-107
    • /
    • 2014
  • Device-to-device (D2D) communication is an excellent technology to improve the system capacity by sharing the spectrum resources of cellular networks. Multicast service is considered as an effective transmission mode for the future mobile social contact services. Therefore, multicast based on D2D technology can exactly improve the spectrum resource efficiency. How to apply D2D technology to support multicast service is a new issue. In this paper, a resource allocation scheme based on cognitive radio (CR) for D2D underlay multicast communication (CR-DUM) is proposed to improve system performance. In the cognitive cellular system, the D2D users as secondary users employing multicast service form a group and reuse the cellular resources to accomplish a multicast transmission. The proposed scheme includes two steps. First, a channel allocation rule aiming to reduce the interference from cellular networks to receivers in D2D multicast group is proposed. Next, to maximize the total system throughput under the condition of interference and noise impairment, we formulate an optimal transmission power allocation jointly for the cellular and D2D multicast communications. Based on the channel allocation, optimal power solution is in a closed form and achieved by searching from a finite set and the interference between cellular and D2D multicast communication is coordinated. The simulation results show that the proposed method can not only ensure the quality of services (QoS), but also improve the system throughput.

온라인 주문 풀필먼트를 위한 물류센터 피킹 설비 최적화에 대한 연구 (A Study on Optimization of Picking Facilities for e-Commerce Order Fulfillment)

  • 김태현;송상화
    • 한국전자거래학회지
    • /
    • 제26권1호
    • /
    • pp.67-78
    • /
    • 2021
  • 국내 전자상거래는 거래액을 기준으로 최근 5년간 연평균 20% 이상의 성장률을 지속적으로 기록하고 있다. 전자상거래의 급증으로 인해 소비자를 직접 만나기 어려운 유통기업들은 고객과의 유일한 접점이 되는 라스트마일 서비스 경쟁이 치열한데, 특히 최근 가장 경쟁이 뜨거운 배송영역은 서비스 차별화를 위해 풀필먼트 센터의 역할이 매우 중요하다. 소비자가 주문한 제품을 서비스 수준에 맞춰 신속하게 준비 할 수 있는 역량을 반드시 갖추고 있어야 한다. 본 연구는 전자상거래 시장에서 기업이 경쟁력을 갖추기 위한 방안으로써 풀필먼트 센터에서의 신속한 주문처리를 위해 오더피킹 시스템을 대상으로 연구를 진행하였다. 오더피킹 설비에서의 재고 보충 최적화를 위한 수리 모형 알고리즘을 구현하고, 실제 운영 프로세스와 데이터를 활용한 시뮬레이션을 통해 과학적이고 객관적인 방법으로 효과를 검증하였다.

경기ㆍ인천지역 학교급식 조리종사원의 스마트 HACCP 사용의 직무수행도, 직무만족도, 및 직무스트레스에 미치는 요인 분석 (Analysis of Factors Affecting Smart HACCP Utilization: Job Performance, Job Satisfaction, and Job Stress among School Food Service Employees in Gyeonggi-do and Incheon)

  • 박소연;박찬윤
    • 대한영양사협회학술지
    • /
    • 제30권2호
    • /
    • pp.95-111
    • /
    • 2024
  • The Smart Hazard Analysis Critical Control Point (HACCP) management system, which integrates information technology (IT) to automate and analyze big data, has been introduced into school food services. This study investigated the job performance, job satisfaction, and job stress of employees in school food services using Smart HACCP. Data were collected via questionnaires from 350 employees in school food services who utilized Smart HACCP and worked in Gyeonggi-do or Incheon. The questionnaire included general information, workplace characteristics, HACCP education status, job performance, and job satisfaction according to the use of Smart HACCP, and general job stress. The responses showed that 92.3% of the participants had received HACCP education in the workplace, and 66.6% understood the content of the education. Among the HACCP process stages, CCP2 (Food Handling and Cooking) and CCP3 (Cooking Completion and Distribution) were the stages at which all participants were using Smart HACCP. CCP3 had the highest percentage (61.4%) of participants who experienced feeling the maximum reduction in their tasks by using Smart HACCP. The Smart HACCP job performance at CCP1 (Inspection) and Smart HACCP job satisfaction were higher in workplaces with 6~10 employees, compared to those with 10≤ employees (both P<0.05). The Smart HACCP job performances at of CP1 (Refrigeration and Freezer Temperature Management) and CP2 (Cleaning and Disinfection of Food Contact Surfaces) were significantly affected by the work area. General job stress was significantly higher in cooks than in cook practitioners, higher in employees with cook certification than in those without it, and higher in employees with work experience (<1 year), compared to those with 5~10 years or 10~15 years' experience. In conclusion, employees' job performance and satisfaction with Smart HACCP need to be enhanced to improve hygiene in school food service. This requires the effective management of their job stress.