• Title/Summary/Keyword: consumer area

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A study on consumer complaining behavior by mobile phone services - Focused on college students in Pusan metropolitan city - (이동통신서비스의 소비자불평행동에 관한 연구 - 부산지역 대학생을 중심으로 -)

  • Kim, Young-Sook;Sim, Mi-Young
    • Korean Journal of Human Ecology
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    • v.9 no.3
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    • pp.317-333
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    • 2000
  • This study is to focus on the users of mobile communication services in Pusan metropolitan city. First this study measured the levels of consumer dissatisfaction and consumer complaining behavior. Second, this study analyzed a causal-effect on variables affecting consumer complaining behavior. The findings of this study are as follows ; 1) In area of contract and cost, variables directly and indirectly affecting consumer complaining behavior were sex, age, consumer knowledge, complaining behavior experience, attribution, and consumer dissatisfaction. 2) In area of use, variables directly and indirectly affecting consumer complaining behavior were sex, consumer knowledge, complaining behavior experience, attribution, and consumer dissatisfaction. 3) In area of services, variables directly and indirectly affecting consumer complaining behavior were sex, consumer knowledge, consumer function, complaining behavior experience, attribution, and consumer dissatisfaction.

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Comparative Analysis of Regulations for Consumer Protection of Local Self-government (지방소비자행정 발전을 위한 광역자치단체의 소비자보호조례와 소비자정책심의위원회 운영 현황 비교분석)

  • 송인숙;제미경
    • Journal of the Korean Home Economics Association
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    • v.40 no.9
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    • pp.79-95
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    • 2002
  • In this paper the consumer protection regulations of 16 wide area self-governments in Korea are studied. Status of consumer protection policy committees and their general policies for consumer protection of these wide area self-governments are also investigated. The data of consumer protection regulation were collected from the internet web-site of each self-government and the status of consumer protection policy committee and the general policy for consumer protection were obtained by requesting each self-government to report administration information during May through October in 200l. 13 of 16 wide area self-governments except Daegu, Inchon, and Jejudo have own consumer protection regulations. Major parts of these regulations conform the standard regulation of ministry of Government Administration and Home Affairs. Many of the consumer protection policy committees reported that they do not have meetings constantly. Moreover since the price of goods and services is the typical subject of meetings, the committees do not seem to properly play the role of a consumer protection policy authority. Contents of the general policy for consumer protection of many self-governments are simple description of detailed practicing plans according to the general consumer protection policy of the national government. By criticizing the problems aroused during the study of consumer protection policy of self-governments, suggestions are given which will help for the development of consumer policy of wide area self-governments.

A Study on Curriculum Development in the Field of Consumer Science (소비자학분야의 대학교과과정개발에 대한 연구)

  • 여정성
    • Journal of the Korean Home Economics Association
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    • v.31 no.1
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    • pp.1.1-11
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    • 1993
  • The purpose of this study is to develop the curriculum in the field of Consumer Science through the analysis of current curricula which are offered within Home Economics units in Korea and the U.S. A field of Consumer Science was proposed to be divided into two different area, the area related to household economy and the area related to consumer problems. The area related to household economy includes the subfield of household economics and the subfield of family financial management. The area related to consumer problems are the subfield of consumer decision-making, the subfield of consumer education, and the subfield of consumer protection policy. And the new curriculum based on this classification was developed and discussed with respect to the purpose and content of lectures.

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The Effects of Retail Area and Shopping Mall Images on Consumer Behaviors (상권 및 패션쇼핑몰의 이미지가 쇼핑몰 이용객의 행동에 미치는 영향)

  • 윤남희;박경애
    • Journal of the Korean Society of Clothing and Textiles
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    • v.26 no.7
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    • pp.1005-1014
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    • 2002
  • The purpose of this study was to examine the effects of retail area image and shopping mall image on consumer behaviors in the retail area and in the shopping ma]1. Data were obtained from a survey to a stratified sample selected at the exits of five different malls. A total of 740 questionnaires were distributed, and 661 responses were analyzed. Stepwise regression analysis revealed that two retail area image factors of variety of stores and atmosphere significantly affected all three consumer behaviors (shopping, service facility visits, social activities). Stepwise logistic regression showed that facility and atmosphere of the retail area image and product & service and convenience of the fashion shopping mall image affected seven consumer behaviors in the shopping mall. The results indicate that the retail area image as well as the shopping mall image affects a variety of consumer behaviors in the shopping mall though no shopping mal1 image affects behaviors in the retail area.

Consumer Spatial Behavior for Apparel Products based on Trade Area Selection Criteria

  • Son, Jin-Ah;Rhee, Eun-Young;Park, Hye-Sun
    • International Journal of Costume and Fashion
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    • v.12 no.1
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    • pp.29-48
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    • 2012
  • The purpose of this study was to examine the relationship between consumer spatial behavior and consumer characteristics based on trade area selection criteria 469 female consumers who lived in the two new towns near Seoul, Bundang and Ilsan, participated in the study by completing questionnaires. Data were analyzed by using cluster analysis, ANOVA, Duncan's multiple range test, chi-square analysis, etc. The findings of the empirical research were as follows: 1. Five groups were identified by cluster analysis based on trade area selection criteria of clothing price-oriented group, time convenience-oriented group, shopping convenience-oriented group, variety/entertainment-oriented group, and passive shopping group. 2. Each group differed in spatial behavior such as clothing shopping area, the visiting frequency, and spatial movement type. 3. Each group showed differences in fashion involvement and demographic characteristics(age, marital status, education, occupation and social status).

A Study on Consumer perception about seafood of Hebei Spirit Oil Spill Incident Area (유류사고 피해지역 수산물에 대한 소비자 인식 연구)

  • KIM, Jong-Hwa
    • Journal of Fisheries and Marine Sciences Education
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    • v.27 no.6
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    • pp.1693-1703
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    • 2015
  • This study is aimed to retain objectivity and generality against consumer perception about seafood of Hebei Spirit oil spill incident area, and analyze gap of consumer perception in according to confidence level of seafood using ordinal logit model. As results, This article have three implications. First, Consumer don't have high confidence level in comparison with previous research. Second, It is important to retain confidence of quality for purchasing seafood of oil spill incident area. Third, Consumer perception is improved positively against seafood of oil spill area. But This study has limits that don't take regional opinion and situation into account.

An Analysis of Fashion Life Style and Purchasing Type for the Consumer, According to Fashion Trade Area - Focused on Taegu Fashion Trade Area - (패션 상권(商圈)에 따른 소비자(消費者)의 패션라이프 스타일과 의복구매류형분석(衣服購買類型分析))

  • Kim, Kyung-A;Yoo, Tai-Soon
    • Journal of Fashion Business
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    • v.3 no.3
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    • pp.1-14
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    • 1999
  • This study is to analyze consumer's visiting fashion trade area. The purpose of this study, focused on Taegu fashion area, Dongsungro and Bum udong, consumer's spatical beravior, fashion- life-style, clothing purchasing type and Store- Image, etc. This study targeted 580 women aged from 15 to 25 visiting fashion trade area. The methods of measuring include consumer behavior scale, fashion life style scale, clothing purchasing type scale and Stor - Image scale. In process of statistics, the frequency was used to measure consumer's spatical behavior, MANOVA to measure, fashion life style and $\chi^2$ examination was employed to measure clothing purchasing type. The followings are the conclusions of this study ; 1. consumer's spatical behavior by FTA(fashion trade area) : Most people visiting Dongsungro A trade area and Bum udong trade area depart home, while Dongsungro B trade area from school. In case of Bum udong trade area, in particular, more people move from other trade area than people do in Dongsungro trade area. 2. Consumer spatical behavior means by FTA : Bus is far most common transportation. 3. The purpose of visit by FTA : Most people visit Dongsungro B trade area for shopping, while Bum udong trade area for shopping and as a place for appointment. 4. The visiting frequency by FTA : In case of both Dongsungro A.B trade area and Bum udong trade area, at least once a week is most common. Particularly in case of Bum udong trade area, the number of people visiting once every three months and once more than six months is almost same. 5. A company by FTA : People accompanied by the same sex friends are most common in Both Dongsungro A, B trade area and Bum udong trade area in case of Dongsungro B trade area. There is no case of people accompanied by family. 6. The purpose of purchasing fashion comodities by FTA : In case of Dongsungro A trade area for recreation. In case of Dongsungro B trade area and Bum udong trade area, because of affordable price. 7. A Brand - pursued tendency by FTA : Much higher in Dongsungro trade area than Bum udong trade area, among consumers. A character - pursued tendency by FTA : Higher in Dongsungro A than Dongsungro B,A practical tendency and symphatetic tendency Higher in Dongsungro B than Dongsungro A or Bum udong trade area. 8. A Store - Image scale by FTA : The quality of goods is more important to consumers in Dongsungro B than to consumers in Dongsungro A. The data - service and atmosphere are much more important to consumers in Dongsungro B than to consumers in Dongsungro A and Bum udong trade area. The convenience is more important to consumers in Dongsungro B Bum udong trade area than to consumers in Dongsungro A. 9. There is no significant difference among clothing purchasing types by FTA.

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A Ten-Year Analytical Comparative Study on the International Journal of Consumer Studies

  • Shin, Dongjin
    • Journal of Distribution Science
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    • v.12 no.7
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    • pp.63-75
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    • 2014
  • Purpose - This study analyzes topics discussed in the International Journal of Consumer Studies through a content analysis, to reveal the impact of cross-cultural management in consumer research. Research Design, Data, and Methodology - The International Journal of Consumer Studies has the highest impact factor among international consumer journals, and was chosen for research. This study investigated 712 articles, covering a ten-year period. Results - A total of 82 articles were found to be related to cross-cultural management, out of 712 articles. This shows a need for improvement in the area of cross-cultural management, and implies that the discipline of cross-cultural management will continue to have a significant impact on consumer studies. Conclusions - While content analyses have been conducted in the area of consumer research in the past, a comparative content analysis in the International Journal of Consumer Studies is unprecedented. This study offers insights on the comparative analysis of general articles and articles related to cross-cultural management, which will be useful reference points for future global markets and fields in distribution and consumer research.

The Trends and Social Contributions in the Field of Consumer Studies during the 1980's and 90's (1980년대와 90년대의 소비자학분야 연구의 추이와 사회적 기여)

  • 송인숙
    • Journal of Families and Better Life
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    • v.18 no.1
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    • pp.217-230
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    • 2000
  • This study is purposed for examine the trends and social contributions in the field of consumer studies during the 1980's and 1990's All the 420 articles on the consumer studies published in the Journal of Korean Home Management Association the Journal of Korean Home Economics Association the Journal of Family Resource Management Association and the Journal of Consumer Studies are analysed by the themes the published journals and published years. The consumer areas are divided into two major sub areas. They are family economics(which is including consumption theory and pattern and family financial management ) and consumer affairs (which includes consumer behavior consumer policy and consumer education) The proportion of publishing is about 40% in former area and about 60% in latter area. And the evaluation of the social contributions of consumer studies and the strategies to enhance are also discussed.

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Content Differences of Pb and Cd by Trophic Levels of the Ecosystem near Highways with Different Traffic Volumes (교통량이 다른 고속도로변 생태계의 영양단계별 납과 카드뮴 함량의 차이)

  • Chung, Wan-Ho;Hai-Poong Lee
    • The Korean Journal of Ecology
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    • v.10 no.1
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    • pp.7-16
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    • 1987
  • The content of Pb and Cd in the soil, producer, 1st consumer and 2nd consumer by the distance from two highway with different construction years and traffic volumes was measured from 1984 through 1986. The result was compared with that of a control in Yangsu-ri near Mt. Unak, Namyangju-gun, Kyunggi-do. The producers in the area of Yangjae-done are composed of 27 species of floras with Glycine soja being the dominant species while those in Shingal 20 species, with Leesia japonica being the dominant species. The faunas in the former area include 37 families and 69 species, with insects being dominant. In the area of Yangjae-dong, the biomass by trophic levels increased from the ration of 1/400 between producer and 1st consumer to the ratio of 1/10 between 1st consumer and 2nd consumer. The Pb content of soil, producer, 1st consumer and 2nd consumer in Yangjae-done near the Kyungbu highway with traffic jam has the sigingacant difference of 1% level at the vicinity of 10 meters and it is the same with that of Shingal area nearthe Youngdong highway with relatively sparse traffic except for the 2nd consumer. In case of cadmium content, the 1st and 2nd consumer has 1% signigicant difference near the Kyungbu highway and other trophic levels have no diference. Besides, the content of Pb and Cd at the site 1, 2 and 3 within the range of 100 meters from the two highways has 1% significant difference from that of a control while the site 4 has no difference.

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