• 제목/요약/키워드: consumer′s attitude

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인터넷 의류쇼핑에서 온라인 구전정보특성 중 방향성과 동의성이 소비자 구매행동 변화에 미치는 영향 (The Effects of Information Characteristics(Direction, Consensus) on Word-of-Mouth Performance in Online Apparel Shopping)

  • 손진아;이은영
    • 한국의류학회지
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    • 제31권8호
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    • pp.1157-1167
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    • 2007
  • Internet communications have provoked new forms of online word-of-mouth(WOM) communication and it has become more powerful. At this point, this study analyses the effects of information characteristics(direction, consensus) of online WOM. Especially, quasi-experiment can systematically manipulate the direction and the consensus of online WOM information and it perceived the difference in the effects in this study. Female consumers who have purchased clothing at online shopping mall in past 6 months participated in the experiment by completing 4 type questionnaires(N=600). Data are analyzed using Cronbach's ${\alpha}$, t-test, one way ANOVA, two-way ANOVA, Duncan's multiple range test. The Results of this study are as follows: (1) The direction of online WOM information significantly influences consumer's reliability of information, attitude, and purchase intentions. These effects are more significant when negative WOM information than positive information and two-sided information was given. (2) Though there is the difference in reliability of information, the consensus of online WOM information does not have influences on consumer's attitude and purchase intentions. (3) Consumer's clothing involvement is related to WOM information searching. The highly involved consumer is more effected by online WOM information than the lowly one.

남성의 젠더(Gender) 정체성, 브랜드 젠더, 판매원의 성이 패션 브랜드 태도에 미치는 영향 (The effect of man's gender identity, brand gender and salesperson sex on fashion brand attitude)

  • 김정목;황선진;허유진
    • 복식문화연구
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    • 제22권1호
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    • pp.42-54
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    • 2014
  • This research used an experimental design in an effort to assess the influence of brand gender and salespeople on the attitudes toward brands according to the males' gender identity traits. The study used a three-way split-plot experimental design, and data were analyzed by t-tests, and ANOVA. The subject of this research was men in their 20s and 30s, and a total of 178 people were selected through convenience- sampling. The findings are as follows: first, masculine male consumers preferred masculinity fashion brands; however, androgynous consumers preferred brands that reflect androgyny. Second, there were no differences in brand attitude according to the gender of the salesperson for the masculinity group, but the androgynous group estimated the brands as better when the salesperson was female. Third, there were no differences in the brand attitudes among consumers according to gender of the salesperson for the Galaxy; however, for Solid Homme, brand preference was stronger when the salesperson was a woman. Fourth, the influence of brand gender and salesperson gender on brand attitudes differed according to the gender of the consumer. Therefore, apparel companies must clearly understand the characteristics of consumer gender identity and execute proper marketing strategies in order to induce stronger positive attitudes toward their brands. Moreover, apparel companies should perceive that brand gender and the gender of the salesperson can consequently encourage brand preferences.

브랜드 라이센싱이 소비자지각에 미치는 연구 - 상품유형과의 적합성이 지각된 위험에 미치는 영향을 중심으로 - (Brand License Effects on Consumer's Preception - Focus on Perceived Risk and Congruence between Product and Brand type -)

  • 김상조
    • 경영과정보연구
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    • 제34권2호
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    • pp.79-95
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    • 2015
  • 본 연구는 브랜드 라이센싱이 소비자의 브랜드인지구조에 미치는 영향을 살펴보기 위해 진행되었다. 소비자 입장에서 브랜드는 상품에 관한 제한된 정보를 보충해주는 강력한 정보 원천이다. 브랜드확장전략은 강력한 브랜드를 가진 유명기업이 활용할 수 있는 전략적 대안이지만 브랜드파워가 약한 기업은 활용하기 힘든 전략이다. 이에 본 연구는 다수의 기업이 활용할 수 있는 브랜드 라이센싱에 관심을 갖고 라이센싱 및 상품유형과 브랜드 경험가치의 적합성이 소비자 위험지각에 미치는 영향을 탐구하였다. 이를 위해 상징재인 가방과 경험재인 크루즈상품을 런칭하려는 가상의 기업을 설정하고, 경험적 가치와 상징적 가치를 지닌 유명브랜드를 라이센싱하는 상황을 가정하는 유사실험을 진행하였다. 조사결과 소비자의 위험지각은 브랜드 태도에 음(-)의 영향을 주는 것으로 나타났다. 상품유형과 라이센싱된 브랜드의 적합성은 상징재보다 경험재에서 소비자의 위험지각을 더 많이 줄여주는 것으로 분석되었다. 특히 상징재의 브랜드라이센싱은 경제적위험과 기능적 위험지각을 축소해주지 못하는 것으로 나타났다.

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프리사이즈 의복에 대한 대학생 소비자의 인식 및 구매실태 조사 (A Study on the College Student Consumer's Attitude and Purchasing Practice of Free Size Clothes)

  • 임지영
    • 한국의류산업학회지
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    • 제16권5호
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    • pp.785-790
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    • 2014
  • This study was performed to investigate purchasing practice and size satisfaction in order to establish marketing strategy and produce free-size clothes for the male and female in their 20s. Results were as follows; first, regarding the size selection method, it has been found that 71.5% of subjects answered that they buy clothes as a sales clerk chooses for them without knowing the old size name or notation. Second, 47.5% of subjects answered that free size is the size, which fits well to 55~66 size. Meanwhile, 36.1% answered that free size fits well to any body type; while 4% answered that free size fits well to 77 size. Third, regarding the clothes kind, which consumers buy most as free size, consumers buy shirts and sportswear by free size. Fourth, they were observed to purchase free-size clothes "free-size clothes what I want" and to not purchase clothes "due to the lack of right sizes." The size notation of clothes products is basic information, by which consumers can tell whether the clothes fit to self or not before the consumer would wear the clothes and confirm its fitness. Therefore, it is suggested that all clothes products would be manufactured by having KS clothes size as basic data and they would use standard size notation so that consumers would not have confusion. Standardized size notation by proper education and utilization on new KS notation method and attitude change of companies and consumers on size are suggested.

Impact of Review Characteristics on Female Consumer Perceptions of Review Usefulness and Patronage Intent of Online Stores Hosting the Reviews

  • Hong, Heesook;Kim, Hye-Shin
    • 한국의류학회지
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    • 제40권6호
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    • pp.994-1009
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    • 2016
  • Applying the S-O-R Model within an online context, a hypothesized model incorporates three review characteristics (perceived concreteness, exaggeration, and sufficient quantity of reviews) for apparel products in order to present their impact on consumer perceptions of review usefulness and consumer attitude toward and patronage intent for the online stores hosting the reviews. An online survey of Korean women (N=299) reported their experiences in purchasing apparel products online and reading apparel reviews on a regular basis. Testing of the hypothesized model showed the usefulness of reviews were determined by two review characteristics (S: perceived concreteness and sufficient quantity of reviews); however, the negative effect of exaggerated reviews were insignificant. In addition, the perceived usefulness of reviews (O-cognitive) hosted by an online store influenced online store attitude (O-affective) which subsequently led to online store patronage intent (R). This study systemically advances online retail literature by showing how the characteristics of online reviews (as a part of the online store environment) can influence attitude toward online stores and patronage intent for online stores. Long term relationships with consumers can be achieved through the building of mechanisms to enhance the perceived usefulness of reviews by employing the strategies of hosting concrete reviews and offering a sufficient quantity of reviews. This study addresses removes research gaps by testing an adapted the S-O-R Model that frames review information as an element of an online store environment using a large sample.

소비자의 의류상점선택기준에 따른 시장세분화와 마케팅전략 (Market Segmentation and Marketing Strategy According to Apparel Retail Store Selection Criteria of Consumer)

  • 이선재;장은영
    • 한국의류학회지
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    • 제16권4호
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    • pp.471-484
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    • 1992
  • The purpose of this study was 1) to find out Market segmentation possibilities according to consumer's store selection factors by analysis of Consumer's attitude and oriteria of apparel store selection, 2) to provide marketing strategies of segment marker for apparel stores Research problems were as follows. 1) To find out the important factors of consumer's store selection and to segment markets according to their factors. 2) To find out consumer characteristics (demographic variables, clothing life factors, cloth-ing purchase behaviors) according to segment markets. 3) To find out preference store types and preference factors according to segment markets. 4) To provide marketing mix strategy for retail apparel store sales. The subjects selected for the final analysis were 586 female college students, housewives, and workers living in Seoul. A questionnaire was developed in order to measure consumer's selection criteria of apparel store, consumer characteristics and preferred store types and preferential factors. The results of this study were as follows: 1. There were 8 factors of consumer's store selection such that: the high quality, convenience, store atmosphere, economy, dependency commercials, store patronage, the conformity, product assortment. the result of cluster analysis based on these 8 factors of store selection verified that market was able to be segmented as four different market, which were the store loyalty group, the aligned economical group, the assortment pursuing group, the store fame dependent group. 2. There were significant differences among four groups, for 4 variables related to consumer's characteristics such as demographic characteristics (sex, age, job, level of education, the living quarters, marrige or unmarrige), clothing life factors, clothing evaluating criteria, and favorite fashion information sources. 3. There were significant differences among four groups for 2 variable related to store preference such as preference types of store and preference factors of store.

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옴니채널(Omni Channel) 특성이 소비자들의 지각된 위험과 태도 및 이용의도에 미치는 영향 (Effects of omni channel characteristics on consumers' perceived risk, attitude, and intention)

  • 홍정민;신수연
    • 복식문화연구
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    • 제26권3호
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    • pp.346-359
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    • 2018
  • Currently, dramatic change had led to the growth of the distribution environment and the retailer's distribution channel. This change had shifted the 'single channel' to 'multi channel', and from 'cross channel' to 'omni channel'. While fashion companies using omni channel are rapidly growing, few research regarding omni channel had been done in academic field. In this study, we examined the influence of omni channel characteristics on consumers' perceived risk as well as consumers' perceived risk toward attitude and intention to use omni channel. We surveyed 696 male and female respondents aged 20 to 40 who lived in Seoul and the metropolitan area. Using AMOS 20.0, factor analysis, reliability analysis, and structural equation model analysis were performed to verify the model of this study. The results were as follows. First, omni channel's instant connectivity, location-based provability, interactivity, and entertainment factors did not decrease impacts on the perceived risk related to privacy and annoyance. Second, omni channel's instant connectivity and entertainment did not increase effects on the perceived financial risk, and location-based provability and interactivity did not increase effect on perceived financial risk. Third, the perceived risk concerning omni channel did not decrease on consumer attitude toward omni channel. Fourth, consumer attitude toward omni channel influenced the intention to use omni channel significantly.

미국산 청바지에 대한 소비자 태도의 비교문화 분석 -한국과 멕시코의 남녀소비자를 대상으로 - (Cross-Cultural Comparison of Consumer Attitudes toward US Brand Jeans -among Korean and Mexican consumers-)

  • 전경숙
    • 한국의류학회지
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    • 제20권3호
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    • pp.493-501
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    • 1996
  • An understanding of consumers' evaluative processes and the consumer variables that influence cross-cultural evaluations of foreign products is essential to effectively penetrate international markets. This study compared consumers in two developing countries, Korea and Mexico, regarding their product evaluations and purchase intentions for US Levi's jeans. Both Korean and Mexican consumers are generally quality and price conscious. Korean consumers appeared to be more value-conscious than Mexican consumers. Mexican consumers exhibited high level of brand and prestige conscious behavior. Findings in this study support that culture bound consumer characteristics vary from country to country resulting in differences in perception of quality, value and purchase intentions for a particular product. The perception of product quality differs from perception of value and subsequent willingness to buy. For a comprehensive understanding of consumer purchase behavior, the impact of value-conscious attitude on percetion of quality and on purchase intentions should be examined.

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이미지 일치성 관점에서 본 유통업체 브랜드에 대한 태도 형성의 선행 변수들 (Antecedents of Attitudes Toward Private Brands from the Perspective of Image Congruence)

  • 이동대
    • 한국유통학회지:유통연구
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    • 제8권1호
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    • pp.21-46
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    • 2003
  • 유통업체 브랜드의 중요성에도 불구하고 소비자들의 유통업체 브랜드에 대한 태도 형성에 영향을 미치는 요인들에 대한 연구는 그다지 많이 진행되어 있지 않다. 본 연구에서는 유통업체 브랜드에 대한 태도 형성을 이미지 일치성 관점에서 파악하고 있다. 즉, 유통업체 브랜드와 소비자 간의 이미지 일치성, 점포와 유통업체 브랜드로 사용되는 제품군 간의 이미지 일치성, 점포와 소비자 간의 이미지 일치성 등 세 가지 종류의 이미지 일치성을 중심으로 이들이 유통업체 브랜드에 대한 태도에 미치는 영향이 어떠하며 상호 간의 관계는 어떠한지를 알아보고자 하는 것이 본 연구의 목적이다. 연구 결과에 의하면 소비자 자신과 유통업체 브랜드 간의 이미지 일치성은 세 가지 이미지 일치성 중에서 유통업체 브랜드에 대한 태도 형성에 가장 중요한 영향을 미치는 것으로 나타났으며 점포와 제품군 간의 이미지 일치성도 매우 중요한 것으로 나타나고 있다. 점포와 소비자 간의 이미지 일치성이 유통업체 브랜드 태도에 미치는 효과는 가설과는 반대로 나타났으며 이에 대한 해석도 제공되고 있다.

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대학생의 쇼핑가치유형 및 소비능력에 관한 연구 (A Study for the Consumption Competencies According to the Shopping Value Types of College Students)

  • 서인주
    • 가족자원경영과 정책
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    • 제14권3호
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    • pp.1-14
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    • 2010
  • The purpose of this study was (1) to investigate the changes in consumer competencies according to the types of shopping value, (2) to reveal the effects of shopping value on consumer competencies. The subjects of this study were 266 university students dwelling in Seoul. A questionnaire was used as the survey method. The data was analyzed by Cronbach's alpha, frequencies, percentile, mean, factor analysis, K-mean cluster analysis, t-test, ANOVA and Duncan's multiple range tests, multiple linear regressions. Computations were conducted by SPSS WIN 12.0. The study produced the following results. First, college students can be categorized into 3 shopping values by K-means Cluster analysis of 13 items: the hedonic shopper (shopping value), the utilitarian shopper (shopping value) and the balanced shopper (shopping value). Second, there were significant differences in grades, satisfaction with life and shopping value. That is, grade 3and utilitarian shopping value group had a higher level of consumer competency. Third, the variable that influenced consumer competency was the utilitarian shopping value, influencing consumer attitude and consumer skill. These results imply that consumers should be constantly educated and that there needs to be a campaign to promote utilitarian shopping value.

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