• 제목/요약/키워드: clean elements

검색결과 108건 처리시간 0.022초

유소년 스포츠클럽 서비스품질요소 분석 : Kano모델을 적용한 고객만족계수와 PCSI지수를 중심으로 (Analysis of Service Quality Factors in the Youth Sports Club : Focused on Customer Satisfaction Coefficient and PCSI Index using Kano Model)

  • 윤신혜
    • 한국엔터테인먼트산업학회논문지
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    • 제15권6호
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    • pp.71-80
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    • 2021
  • 본 연구는 Kano모델을 이용하여 유소년 스포츠클럽의 서비스품질을 분류함에 따라 각 서비스품질의 특성과 이용고객들이 원하는 요구사항을 구체적으로 분석하는 데 목적이 있다. 이와 같은 목적을 달성하기 위해 서울과 경기지역의 유소년 스포츠클럽 10곳의 257명을 대상으로 설문조사를 실시하였으며, 자료 처리는 Microsoft Office Excel 2016 and SPSS 22.0을 사용하여 빈도분석, 요인분석, 신뢰도분석, Kano모델 품질분류, Timko의 고객만족계수산출, 잠재적 고객만족 개선지수(PCSI Index)를 산출하고 분석하였다. 이에 따른 본 연구의 결과는 다음과 같다. 첫째, 유소년 스포츠클럽 서비스품질요인들에 대한 각 항목들을 Kano모델을 사용하여 이원적 품질이론속성 방법으로 분류한 결과 유소년 스포츠클럽 서비스품질요인 22개 항목 모두에서 일원적품질요소로 나타났다. 둘째, 고객만족계수(CS-Coefficient) 산출결과 고객만족계수에서는 '강사의 친절한 응대'(0.81), '강사의 태도'(0.80), '체계적인 강습 프로그램 진행'(0.76), '프로그램의 다양성'(0.76) 순으로 나타났으며, 불만족계수는 '청결하고 쾌적한 시설'(-0.79), '강사의 태도'(-0.76), '강사의 친절한 응대'(-0.76), '주차시설의 편리성'(-0.73), '업무처리의 신속성'(-0.73) 순으로 나타났다. 셋째, 잠재적 고객만족 개선지수(PCSI Index)는 '강사의 태도', '강사의 친절한 응대', '청결하고 쾌적한 시설', '체계적인 강습 프로그램 진행' 순으로 순위가 나타났다.

한국 상업건축 입면현상의 비서구적 근대성에 대한 연구 (A Study on Non-western modernity of Surface Phenomena in Korean Commercial Architecture)

  • 이상헌
    • 한국실내디자인학회논문집
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    • 제20권6호
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    • pp.218-227
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    • 2011
  • Korean commercial architecture is based on two distinctive characteristics of western modern architecture: grid frame structure and free facade. However, the original facade of the building disappears as numbers of commercial advertisements and signboards representing inner programs cover up the original facade. This is a unique feature of commercial architecture in Korea which I would call the surface phenomena of Korean commercial architecture. Common criticism on this type of building is that too many and too big signboards infringe upon the original pure facade of the architecture. Underlying assumption here is that signboards and commercial ads are inessential and decorative elements simply attached to the original pure facade of modern architecture. However, in this paper, I argue that commercial decorations is an essential aspect of korean commercial architecture rather than an inessential decorative element attached later to the essential facade of architecture and that it reflects the historical specificity of cultural and architectural modernity of Korea And thus, the surface phenomena of Korean commercial architecture should not be judged based upon the aesthetic paradigms of either western modern or postmodern architecture. Rather, it can be argued that surface phenomena of Korean commercial architecture is a reflection of a modernity beyond the paradigm of western modernism and postmodernism. The agenda of Korean commercial architecture is then not simply to restrict or to control signboards on the building facades with the intention to clean up facade of the building but rather to integrate the signs and commercial ads with the structure of architectural surface.

수요응답형교통(DRT)의 활성화를 위한 중요도-실행도 분석 (Importance-Performance Analysis for Improving Demand Response Transport(DRT) System)

  • 장태연;김준성
    • 한국ITS학회 논문지
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    • 제17권3호
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    • pp.46-58
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    • 2018
  • 농어촌지역에서 수요응답형교통(demand response transport, DRT)이 정착하기 위해서는 수요부족의 문제가 있는 농어촌버스보다 긍정적 측면이 많아야 된다. 연구는 기존 농어촌버스와 DRT가 혼용 운행되고 있는 지역에서 DRT의 중요도와 실행도(importance- performance analysis, IPA)를 분석하고, 농어촌버스 만족도와의 관계성 분석하기 위해 IPA의 불일치 이론을 적용한다. IPA 결과로 가장 시급한 개선항목은 DRT 운행범위이며 환승위치, 환승시간, 환승거리, 정시도착, 안전운전, 운행시간, 차량수가 개선항목이다. 불일치이론 결과 농어촌버스와 비교하여 DRT 활성화를 위해서는 실행도보다 중요도가 큰 경우, 환승 편리성, 운행 시간 및 범위, 운행차량에 대해 실행도를 높인다. 실행도보다 중요도가 작은 경우 차량청결도, 안전운전, 운영자 친절, 환승요소, 운행요소, 요금은 지속적인 실행도가 유지되도록 한다.

현존선에 전기분해방식 선박평형수 처리장치 설치를 위한 위험도 평가 분석 (Risk Assessment for Retrofitting an Electrolysis Type Ballast Water Treatment System on an Exiting Vessel)

  • 지재훈
    • 수산해양교육연구
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    • 제29권3호
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    • pp.665-676
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    • 2017
  • Over the past several years, sea trade have increased traffic by ships which highlighted a problem of unwanted species invading the surrounding seas through ship's ballast water discharge. Maritime trade volume has continuously increased worldwide and the problem still exists. The respective countries are spending billions of dollars in an effort to clean up the contamination and prevent pollution. As part of an effort to solve marine environmental problem, BWM(Ballast Water Management) convention was adopted at a diplomatic conference on Feb. 13 2004. In order to comply harmoniously this convention by each country. This convention will be effective after 12 months from the date which 30 countries ratified accounting for more than 35% of the world merchant shipping volume. On Sep. 8 2016, Finland ratified this convention and effective condition was satisfied as 52 states and world merchant vessel fleet 35.1441%. Thus, after Sep. 8 2017, all existing vessels shall be equipped with BWTS(Ballast Water Treatment System) in accordance with D-2 Regulation, which physically handles ballast water from ballast water exchange system(D-1 Regulation). In this study, we analyzed in detail the optimal design method using the Risk Analysis and Evaluation technique which is mainly used in the manufacturing factory or the risky work site comparing with the traditional design concept method applying various criteria. The Risk Assessment Method is a series of processes for finding the Risk Factors in the design process, analyzing a probility of the accident and size of the accident and then quantifying the Risk Incidence and finally taking measures. In this study, this method was carried out for Electrolysis treatment type on DWT 180K Bulk Carrier using "HAZOP Study" method among various methods. In the Electrolysis type, 63 hazardous elements were identified.

아유르베다와 티베트 의학의 기본이론과 한의학과의 비교 고찰 (A Comparative Study on Traditional Korean Medicine and Ayurveda, Tibetan Medicine)

  • 한창현;박지하;이상남;송익수;이봉효
    • 한국한의학연구원논문집
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    • 제16권3호
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    • pp.23-32
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    • 2010
  • Background : There has been increased global interest in traditional medicine. Ayurveda and Korean medicines are most world-widely spread as Complementary and Alternative Medicine(CAM). Objectives : This review gives an overview of basic principles and commonalities of Ayurveda, Tibetan and Korean medicine. Method : I have summarized the results of the research into the following categories: basic theoies, history, physiology and pathogenesis. Result : 1. Ayurveda is the medical science that grasps individual constitution through Tridosha, a combination of five primary elements(space, wind, fire, water, and earth), and systematically explains physiological and pathological phenomena which reveal according to the constitution. 2. The theoretical basis forming the Tibetan Medicine is the substance of phlegm, bile, and wind each of which is divided into five kinds. These physiological substances can be transformed into pathological factors when certain environment is formed. 3. Ayurveda, Tibetan and Korean medicine, three main axes of the traditional medicine arouse western medical researchers' interest by their peculiar views of the disease and the system of their medical theories. And they are expected to render services to human health. Conclusions : We can expect the potential of the approaching between Ayurveda, Tibetan and Korean medicine.

문법적 진화기법과 조건부 확률을 이용한 청소 로봇의 이동 패턴 계획 (Designing the Moving Pattern of Cleaning Robot based on Grammatical Evolution with Conditional Probability Table)

  • 권순조;김현태;안창욱
    • 정보과학회 컴퓨팅의 실제 논문지
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    • 제22권4호
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    • pp.184-188
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    • 2016
  • 청소 로봇은 가정에서 사용 가능한 대표적인 지능형 로봇이다. 고가형 청소 로봇은 센서로부터 정보를 제공받아 높은 커버리지 성능을 가진 알고리즘이 존재하지만, 저가형의 청소 로봇엔 적용하기 어렵다. 본 논문은 저가형의 청소 로봇과 같은 환경에서 효율적인 움직임을 구현하기 위해 문법적 진화기법 기반의 청소 로봇의 이동 패턴을 계획하는 알고리즘을 제안한다. 이를 위해 배커스-나우르 표기법을 사용하여 이동 패턴 문법을 정의하고 진화연산을 통해 최적화된 프로그램을 생성하였다. 이와 더불어 프로그램 생성 과정에서 획득한 문법 요소 간 조건부 확률 정보를 활용하였다. 제안 알고리즘의 성능 검증을 위해 청소 로봇 시뮬레이션을 활용하여 기존 알고리즘과 성능을 비교하였으며 실험 결과를 통해 본 논문에서 제안한 기법의 효율성을 확인하였다.

고속도로 톨게이트 부스의 공기 중 분진 및 침착 분진 특성 (Characteristics of Airborne and Deposited Dust in Expressway Toll Booths)

  • 남미란;정종현;피영규
    • 한국산업보건학회지
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    • 제30권1호
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    • pp.10-17
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    • 2020
  • Objectives: This study was performed to evaluate the total dust, size-selective dust, and heavy metal concentrations generated inside and outside toll booths on an expressway and to identify the source through analysis of the components of the deposited dust. Methods: A total of 32 samples were collected from eight expressway toll booths. Each total dust sample was collected using a 37 mm PVC filter attached to a personal air sampler. Heavy metal samples were collected according to NIOSH method 7300. The size-selective dust concentrations were identified using a DustMate, and deposited dust was analyzed by WD-XRF and UHR-FE-SEM. Results: The geometric mean concentrations of the total dust inside and outside the toll booths were 337.5 ㎍/㎥ and 342.7 ㎍/㎥, respectively. The overall concentrations of TSP, PM10, PM2.5, and PM1 were higher on the outside of the toll booths, as the particle size of dust was larger, and higher in the underground passage as the dust size was smaller. The real-time analysis of the dust concentrations of TSP, PM10, PM2.5, and PM1 revealed to be higher at morning and evening times than other times because of heavy traffic. The element components of deposited dust in the toll booth were related to natural sources rather than artificial sources. Among the chemical components in the deposited dust analyzed by WD-XRF, SiO2 was the highest. For the elements analyzed by UHR-FE-SEM, C was the highest, followed by O, and Si. Conclusions: In order to reduce the dust concentrations around toll booths on an expressway, it is necessary to periodically clean surrounding areas such as underground passages, and it is also necessary to remove deposited dust inside the toll booth from time to time.

국내 가스사고와 기상자료의 데이터마이닝을 이용한 가스사고 예측모델 연구 (Data Mining of Gas Accident and Meteorological Data in Korea for a Prediction Model of Gas Accidents)

  • 허영택;신동일;이수경
    • 한국가스학회지
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    • 제16권1호
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    • pp.33-38
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    • 2012
  • 본 연구에서는 국내 가스사고의 발생 환경을 분석하여 가스사고의 재발을 방지하고자 가스 사고를 유형별로 분석하였다. 가스사고는 지속적으로 발생하고 있고, 사고의 내용에서도 시기별, 날씨 등에 따라 가스사용 형태가 변하고 있어서 가스의 사용환경과 가스사고는 밀접한 관계가 있는 것으로 나타났다. 가스사고를 평균기온, 최고기온, 최저기온, 상대습도, 운량, 강수량 및 풍속의 7가지 기상요소별로 분석해 본 결과, 기온과 상대습도 등에 따라 영향을 받고 있은 것으로 나타났으며, 맑은 날, 풍속은 낮을 때 가스사고 발생빈도가 많았다. 가스사고 예측을 위하여 제시된 모델식을 활용하여 기상청의 일기예보 시스템과 연계하여 가스사고 발생 가능성을 실시간으로 제공하고, 회사의 업무시스템과 연계시켜 실시간으로 확인이 가능하도록 하여 가스사고 예방활동에 적극 활용할 수 있을 것으로 사료된다.

냉동고 무전극램프 적용 탄소-유기소재 면상발열체의 열 특성에 관한 연구 (A Study on Thermal Characteristics of Carbon-Organic Surface Heating Element with Electrodeless Lamp of a Freezer)

  • 이민상;백성훈;강성수
    • 한국기계가공학회지
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    • 제19권1호
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    • pp.1-10
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    • 2020
  • This study deals with the fabrication and thermal characterization of planar heating elements attached to the backside of the reflector used in the electrodeless lamp of a freezer. We tried to solve the problem of the local heat generation of the linear heating element that occurs about 50℃. The homogeneous dispersion and manufacturing excellence of the planar heating element produced were confirmed through SEM and EDS. In addition, the test specimens was prepared according to the change in the ratio of carbon fiber to the basis weight of the planar heating element, and a sample having a basis weight of 50g/㎡ having a content ratio of carbon fiber of 70% was selected. That sample showed low surface resistance of 4.3Ω/sq and high temperature of about 81℃ at 6V. Durability was confirmed by performing repeated bending evaluation of 3000 cycles for the sample. Large area test specimens were prepared to be applied to the actual reflector, insulated by EVA film and analyzed for their thermal characteristics. From 13V application, the temperature of the linear heating element was higher than 50℃ and the average temperature of 68℃ was maximum at 18V.

초등학교 저학년 화장실 공간디자인 개선에 관한 연구 - 서울강서교육지원청 관할 초등학교 사례조사를 바탕으로 - (A Study on the Guideline of Toilets Design for Elementary Lower-Grade Students - Based on the Survey for Elementary Schools under Seoul Gangseo District Office of Education -)

  • 윤현영;정유나
    • 한국실내디자인학회논문집
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    • 제22권1호
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    • pp.307-317
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    • 2013
  • Elementary school's physical environment is critical to lower grade students. Among the many physical conditions, Toilet, which belongs to health and sanitation category is very important to those who start school for the first time. The purpose of this study is for suggesting the guidelines of toilet design reflecting psychological and behavioral aspects of lower grade students. The research was executed as follows. Firstly, focused survey groups were carefully chosen. Five elementary schools were selected, being all open after 2005 under Seoul Gangseo District Office of Education. Secondly, field study was executed to find out toilet usage, during the period between April to June 2012, by visiting schools to see basic facilities, taking pictures and making actual measurement in each toilets. The architectural analysis was focused on location, moving line, actual size and space zoning, while the interior analysis being on finishing materials and the design of sanitary equipments. And the design elements such as color, lighting fixture, art works or signage were analysed, too. Finally, questionnaire survey was done to find out preferences of lower grade students. As a result, the guidelines of toilet design can be divided into two main parts, Physical and Psychological. For the Physical part, it is necessary for related facilities to be concentrated in order to give easy access. In addition, good ventilation, better lighting and to install sanitary equipments ergonomically are required. Furthermore, safe and clean maintenance should be considered. Psychologically, the design should be directed for making lower grade students come to toilets with comfort and more pleasantly.