• Journal of the Korean Operations Research and Management Science Society
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• v.23 no.3
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• pp.135-151
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• 1998

The demand of large capacity in coming cellular systems makes inevitable the deployment of small cells, rendering more frequent handoff occurrences of calls than in the conventional system. The key issue is then how effectively to reduce the chance of unsuccessful handoffs, since the handoff failure is less desirable than that of a new call attempt. In this study, we consider the control policies which give priority to handoff calls by limiting channel assignment for the originating new calls, and allow queueing the new calls which are rejected at their first attempts. On this system. we propose the problem of finding an optimal call control strategy which optimizes the objective function value, while satisfying the requirements on the handoff/new call blocking probabilities and the new call delay. The objective function takes the most general form to include such well-known performance measures as the weighted average carried traffic and the handoff call blocking probability. The problem is formulated into two different linear programming (LP) models. One is based on the direct employment of steady state equations, and the other uses the theory of semi-Markov decision process. Two LP formulations are competitive each other, having its own strength in the numbers of variables and constraints. Extensive experiments are also conducted to show which call control strategy is optimal under various system environments having different objective functions and traffic patterns.

• Journal of the Korean Society for Railway
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• v.11 no.5
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• pp.449-454
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• 2008

The study aims at providing an influential model with regard to the level of satisfaction over the call center users and its operator in the National Railroad Administration, while at the same time seeking for possible ways to improve service standards in the call centers for Korean railroads. As a result, it demonstrates that; in the aspect of callers, the call center personnel are required to improve their ability and reciprocating attitude toward the uses; in the aspect of the operator, they are in need of more qualified service providing including advanced facilities. In this context, it is of outstanding importance to take into account the need and demand by both of the user and the operator as for the call center.

• 한국정보통신설비학회:학술대회논문집
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• 2005.08a
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• pp.174-179
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• 2005

In the SONET/SDH based ASON, one VC3 connection contains 21 VC12 calls. Hence, it can serve up to 21 VC12 calls. When a new VC12 call arrives, if there exists at least one available VC3 connection in the network, that VC12 call is severed immediately. However, if there is no available VC3 connection, that VC12 call has to wait a certain time, called setup latency, for the a new VC3 connection to be established. This is inconvenient for the customers. On the other hand, if there are more VC3 connections than the network requires, this can waste network resources. In this paper, we proposed the solution for these problems. In order to reduce the number of VC12 calls which have to wait, we setup a new VC3 before all VC12 time slots are occupied. Furthermore, to avoid the waste of the network resources, we do not establish all VC3 connections at the same time, but do establish step by step.

• ETRI Journal
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• v.44 no.4
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• pp.624-640
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• 2022

Taxi-demand forecasting and hotspot prediction can be critical in reducing response times and designing a cost effective online taxi-booking model. Taxi demand in a region can be predicted by considering the past demand accumulated in that region over a span of time. However, other covariates-like neighborhood influence, sociodemographic parameters, and point-of-interest data-may also influence the spatiotemporal variation of demand. To study the effects of these covariates, in this paper, we propose three models that consider different covariates in order to select a set of independent variables. These models predict taxi demand in spatial units for a given temporal resolution using linear and ensemble regression. We eventually combine the characteristics (covariates) of each of these models to propose a robust forecasting framework which we call the combined covariates model (CCM). Experimental results show that the CCM performs better than the other models proposed in this paper.

• Journal of the Korean Professional Engineers Association
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• v.12 no.3
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• pp.18-22
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• 1979

"In summary, the freezing facilitty manufacturing industry has a bright prospects for further development. So followings are recommended: 1) The import restriction policy should be continued to expand the demand for the 10callT manufactured facilities, 2) Training of local people and import of advanced technologies should be encouraged 3) The capacities of the local manufacturing industry should be expanded to meet the: increasing demand for the facilities, 4) Further incentives should be affered to the freezing & cold storage sector for the repla¬cement of the worm-out facilities 5) The marketing channel of marine products should be reorganized into ""cold-chain system"" by providing a legislative supports."

• Korean Journal of Occupational Health Nursing
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• v.22 no.3
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• pp.257-265
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• 2013

Purpose: This study aimed to investigate the job stress level of call center workers and figure out its relation with cognitive emotion regulation strategies as a cognitive coping strategy. Methods: Data collection was conducted on 985 call center workers, working for K companies in Korea. ANOVA, t-test, Scheffe's test and multiple regression have been conducted for the data analysis using SAS 9.0 software. Results: The total job stress score of subjects ranges $Q_{25{\sim}49}$ (the lower 50%) whereas the score of job demand and job control ranges $Q_{50{\sim}74}$ (the upper 50%), and its sectional job stress level is high. Since job stress is the major factor affecting cognitive emotion regulation strategies, it is shown that when the job stress score gets higher, the score of positive cognitive emotion regulation strategies gets decreased but the score of negative cognitive emotion regulation strategies, increased. Conclusion: Based on the results of this study, it is necessary to develop and apply an effective stress easing method for call center workers which reduces negative cognitive emotion regulation strategies and increases positive ones.

• The Journal of the Acoustical Society of Korea
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• v.21 no.1
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• pp.27-36
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• 2002

VoiceXML is a standard dialog mark-up language for the neat generation voice applications. The current VoiceXML 1.0 specification is silent on who place outbound calls for push-based voice applications. The push-barred voice applications become very important in modern information systems such as CRM. In this paper, we design and implement an extended VoiceXML platform that supports both inbound and outbound voice information services. We also extend the VoiceXML DTD so as to be able to inbound/outbound fax based on Call Control Requirements of W3C.

• The Journal of The Korea Institute of Intelligent Transport Systems
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• v.18 no.3
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• pp.1-13
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• 2019

The study examines preference between rural bus and call-a-bus before call-a-bus operation and empirically analyzes the effecting factors on the call-a-bus satisfaction after operation. As the result of log-linear model, older persons prefer call-a-bus because of door-to-door service convenience and female also because of limitation of trip moving means. It is shown that persons with lower number of trips prefer call-a-bus. As the result of ordinal regression model for call-a-bus satisfaction, age, the number of family members and bus stop distance have the positive tendency but the going out frequency and the return time negative among rural bus preference persons. Male and the going out frequence show the negative tendency but trip moving means, bus stop distance, rural bus satisfaction, depart and return time positive among call-a-bus preference persons. The persons who have the positive preference on call-a-bus shows higher satisfaction on call-a-bus.

• Journal of Arbitration Studies
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• v.34 no.2
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• pp.45-64
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• 2024

In international transactions, a demand guarantee is commonly used as a so-called independent bank guarantee to protect against the other party's default under, or breach of, contract). However, there is a risk that the independence and the documentary character of the demand guarantee may be abused by the beneficiary of the guarantee, who may fall into the temptation to demand or call for payment under the guarantee by preparing documents that appear to constitute a complying demand for payment, even though the demand has no conceivable basis. In Korea, through case law, a legal rule has been developed to prevent such abusive calls for payment. This paper examines how such rule that prohibits abuse of rights is applying in the context of counter-guarantees. To this end, this paper first considers the concepts of a demand guarantee and a counter-guarantee and the basic legal principles applicable thereto. And then this paper considers abusive calls under the guarantees, that exceptionally works as grounds for refusal of payment by guarantors and counter-guarantors, further looking at some situations in which the calls amount to be abusive under counter-guarantees in particular.

• IE interfaces
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• v.17 no.spc
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• pp.79-89
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• 2004

Supply Chain (SC) can balance demands with supply activities as executing Supply Chain Planning (SCP). The fluctuated demands, however, will break the balance between demand and supply. It means that the present SCP is useless in responding the changed demands. Thus it is necessary for SCP to be updated with changed demands. We call this procedure as Supply Chain Replanning. However, the existing measures for SC can not deal with the balance between supply and demand so that they can not detect effectively the timing of replanning. For this reason, a new performance measure, Balancing Point, is developed using momentum, a concept of Physics. It can treat the balance between supply and demand. Also, a replanning method based on Balancing Point is proposed. The proposed method is more effective than the existing replanning method, periodic replanning method and net inventory method.