• 통상정보연구
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• 제9권4호
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• pp.199-214
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• 2007

This paper examines the international commerce expert capability and business performance in global supply chain management. Based on the analysis of eighty-seven cases, the following results were found. First it was found that CEO's capability of global supply chain management firms and business performance are significantly correlated. Second, supply chain management manager's capability of global supply chain management firms and business performance are not significantly correlated. Third, CEO's capability have more a positive influence business performance than supply chain management manager's capability in global supply chain management firms.

• 품질경영학회지
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• 제32권2호
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• pp.168-190
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• 2004

In these days of world-wide business environment, the characteristics of quality management are variety, specialty, decentralization, totality, etc. Thus nowadays quality management is demanded to incorporate these new concepts. We propose a web-bused distributed expert system for this purpose. The system consists of four expert systems for design of experiment, acceptance inspection, statistical process control and reliability management corresponding to design quality, incoming-material quality, manufacturing quality and usability quality, respectively, throughout the total product life cycle. Each distributed expert system at the horizontal level in the hierarchy carries out its own quality jobs independently. At the lower level in the hierarchy there is an expert system for measurement analysis to provide reliable data, and at the upper level, an expert system for total quality management to coordinate, integrate and make final decisions. A prototype has been developed and its application is presented.

• 벤처창업연구
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• 제14권4호
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• pp.19-38
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• 2019

본 연구는 융합전문가 협동을 중심으로 특허경영이 신사업 개발 성과에 미치는 영향에 대한 연구이다. 기존의 연구는 특허경영에 관해 정량적인 특허지표를 통해 사업성과에 미치는 영향을 파악하는 것이 대부분이어서 특허 경영이 융합전문가 협동을 통해 신사업 개발 성과에 미치는 영향에 대한 연구가 매우 미흡한 실정이었다. 따라서 본 연구를 통해 기존의 특허 경영이 신사업 개발 성과에 미치는 영향과 융합전문가 협동을 중심으로 특허경영이 신사업 개발성과에 미치는 영향의 인과관계를 살펴보았으며, 가설 실증분석 검증 결과는 다음과 같다. 첫째, 특허경영은 매개변수인 융합 전문가 협동에 정(+)의 영향을 미치는 것으로 나타났다. 특허경영은 융합 전문가 육성, 융합전문가 활용에 정(+)의 영향을 미치는 것으로 나타났다. 둘째, 특허경영은 신사업 개발 성과에 정(+)의 영향을 미치는 것으로 나타났다. 특허경영은 사업의 성공 여부, 목표 매출액 달성 여부, 새로운 시장 개척, 새로운 기술의 개발, 고객 요구사항의 반영정도에 정(+)의 영향을 미치는 것으로 나타났다. 셋째, 융합 전문가 협동을 매개로 한 특허경영은 신사업 개발 성과 중 재무적성과에 부(-)의 영향을 미치는 것으로 나타났다. 융합 전문가 협동을 매개로 한 특허경영은 신사업 개발 성과 중 비 재무적성과에 정(+)의 영향을 미치는 것으로 나타났다. 재무적 성과로는 사업 성공 여부, 목표 매출액 달성 여부이며, 비 재무적 성과로는 새로운 기술 개발, 새로운 시장 개척 등이다. 따라서 국내 융합 신사업 개발 기업들의 지속적인 경영성과 창출을 위해서는 정(+)의 영향이 확인된 융합 전문가 협동을 중심으로 새로운 기술 개발과 새로운 시장 개척을 통하여 신사업 개발성과로 연계될 수 있도록 힘써야 함을 시사점으로 제시하고 있다.

• 한국경영정보학회:학술대회논문집
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• 한국경영정보학회 2007년도 추계학술대회
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• pp.294-299
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• 2007

In this paper, we introduce the methodology for the automatic generation of the subject field hierarchy for Intellgent Expert Management Framework using WordNet. Intelligent Expert Management Framework, which is proposed as an appropriate method to manage valuable tacit knowledge within the organization, defines the expert profile structure and proposes the efficient method to automate the process to collect and update the expert profile information based on the profile structure defined. To increase the satisfaction level of users, additional intelligent search features are defined and users can be given the list of experts in related or similar expert fields when they perform expert searches based on the expert database being built. To enable automatic profiling of the organizational experts as well as intelligent expert searches, the subject field hierarchy, upon which the expert profiles are classified and expert searches for similar fields are performed, should be predefined. In this paper, we propose the WordNet library method that first eliminates the ambiguity of the senses of nominal data values, constructs the subject field hierarchy by overlapping the hypernym of the remaining senses, and lastly adjusts the derived hierarchy to the preference of users. Based on the proposed methodology, we expect to avoid the prohibitive costs in building large subject field hierarchies when manually done as well as maintain the objectivity of the hierarchies.

• 디지털융복합연구
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• 제12권7호
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• pp.49-64
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• 2014

본 연구는 재무 및 경영에 대한 지식에 대해 체계적인 교육을 습득한 전문 기술자, 연구원들이 자신이 본래 가지고 있던 전문지식의 가치를 높임으로써 개인의 성과에 미치는 영향을 검증하기 위한 것으로써 이를 위해 균형성과표(BSC : Balanced Score Card)를 활용하여 개인의 성과에 어떠한 영향을 미치는지 분석하고자 하였다. 결과를 분석해 보면, 기술직이나 연구직에 종사한 전문기술자들, 연구원들이 재무 및 경영에 대한 지식이 체계적인 교육과정을 통해 자신이 가지고 있는 전문지식에 대한 가치를 높임으로써 개인의 성과요인(학습과 성장, 고객, 내부프로세스)에 유의한 영향을 미치는 것으로 나타났다.

• 한국전자거래학회지
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• 제9권3호
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• pp.191-205
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• 2004

은행 등과 같이 고객의 서비스를 중요시하는 산업에서는 고객 만족도 향상을 위하여 eCRM(e-Customer Relationship Management)의 개념 도입이 촉진되고 있다. 이러한 고객의 만족도 향상을 위한 방안으로 본 연구에서는 은행의 금융상품 추천업무를 대상으로 전문가시스템을 이용한 eCRM 구축에 대하여 검토를 실시하였다. 이를 위하여 먼저 전문가시스템을 활용한 eCRM 시스템의 아키텍처를 제시하였고, 고객에게 금융상품 추천을 위한 전문가시스템 프로토타입을 개발하였다. 본 연구에서 제시된 금융상품추천 전문가시스템을 활용한 e-CRM시스템은 고객에게는 보다 양질의 금융 서비스를 제공하게 되며, 은행에서는 고객에 대한 보다 정확한 정보 수집이 용이하게 된다.

• 경영과학
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• 제12권2호
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• pp.147-164
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• 1995

There have been two dominant paradigms in understanding and modeling an expert's decision-making behavior: output analysis and process-tracing. While the two paradigms are complementary, they have not been used yet in a combined manner. This study extends the previous research work in the two paradigms to inductive modeling research by 1) analyzing individual experts' decision strategies, 2) comparing performance of four popular inductive modeling methods, and 3) matching their performance against the type of decision strategy employed by experts.

• Asia pacific journal of information systems
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• 제2권1호
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• pp.93-103
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• 1992

In spite of the importance that MIS researchers place in Expert Systems, there is no agreement as to whether Schools of Business should include this topic in their curriculum. To answer this question, this study presents a survey of the use and impacts of Expert Systems in Organizations. The study also assesses the impact of training on users ' perceptions and use of Expert Systems. The survey indicates that Expert Systems are being used in several areas of industry and that Business schools would serve their student body better by exposing thenm to these tools. The study also reviews the alternatizes used by IBM MoIS Grant Schools for incorporating Expert Systems in their curriculum. A discussion of the cases where each alternative would be more appropriate is included.

• 한국지능정보시스템학회:학술대회논문집
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• 한국지능정보시스템학회 2003년도 춘계학술대회
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• pp.319-328
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• 2003

With the proliferation of WWW, providing more intelligence to Web sites has become a major concern in e-business industry. In recent days, this trend is more accelerated by prosperity of CRM (Customer Relationship Management) in terms of various aspects such as product recommendation, self after service, etc. To accomplish this goal, many e-companies are eager to embed web enabled rule-based system, that is, expert systems into their Web sites and several well-known commercial tools are already available in the market. Most of those tools are developed based on CGI so far but CGI based systems inherently suffer over-burden problem when there are too many service demands at the same time due to the nature of CGI. To overcome this limitation of the existing CGI based expert systems, we propose a new form of Web-enabled expert system using hyperlink-based inference mechanism. In terms of burden to Web server, our approach is proven to outperform CGI based approach theoretically and also empirically. For practical purpose, our this approach is implemented in a software system, WeBIS and a graphic rule editing methodology, Expert Diagram is incorporated into the system to facilitates rule generation and maintenance. WeBIS is now successfully operated for financial consulting in the web site of a leading financial consulting company in Korea.

• 한국과학예술포럼
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• 제20권
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• pp.135-146
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• 2015

The purpose of this research is to highlight the importance of customer experience relating to servitization of manufacturing and to develop an index to analyze customer experience management. It occurred that customer experience management analysis should perform in diverse dimensions to get higher customer satisfaction. Following to this idea, new idex is designed : CEMC(Customer Experience Management Competency scale). CEMC includes three parties which are internal expert, external expert and customer, as evaluators of the appraisal. Each evaluator participates in the inspection about customer experience management through a questionnaire which composed four sections : Product and service, Business process, Culture and Asset. Researchers apply this index to one small manufacturing business and analyze the state of customer experience management. The result would be a reference for building strategy and align inside organization.