• 경영정보학연구
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• 제5권1호
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• pp.129-146
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• 2003

기술 투자와 거래의 증가는 기술가치 평가에 대한 관심을 증대시키고 있으나 평가의 전문성과 기술가치의 다양성으로 인해 객관적인 기술 가치 평가가 용이하지 않은 문제점을 가지고 있다. 이 연구는 웹 기반의 대화형 기술가치 평가(WITV) 시스템을 개발하고 이 시스템을 이용한 기술가치의 평가 및 기술가치의 전략 분석에 그 목적을 두고 있다. WITV 시스템은 내적 기술가치(IVT)와 외적 기술가치(EVT)로 구성 된 기술가치 매력도(TVA) 모형을 이용하여 기술가치를 평가하고 해당 산업에서 기술의 가치를 제고하기 위한 전략을 분석하는데 이용되고 있다. 이 연구는 코스닥에 등록된 IT산업 의 중소 제조기업을 대상으로 TVA 모형과 WITV 시스템의 타당성과 적용가능성을 실험하였으며, 실험결과에 의해 그 효용성을 검증하였다.

• 한국포장학회지
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• 제26권1호
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• pp.41-46
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• 2020

PCR PET flake's market endeavors difficult situations of its oversupply and decreasing demands in South Korea. Since China banned the import of most recycled plastics, flake producers who mostly export the flakes lost their biggest market. The producers struggled to survive in the competitions with PCR PET flake from EU and 3^rd countries but it was challenging due to substandard quality and increasing cost. Attempts to improve the quality of PCR PET flake have been made but they were only an individual company's efforts. The objective of this study was to understand the market status on PCR PET flake in South Korea and to present suggestions for improving its quality. The results of the questionnaires targeted to flake producers showed that no testing methods on PCR PET flake were standardized and there were critical factors to the quality such as moisture content, contaminants, and viscosity. Case studies of US, Japan and other countries had been done especially about testing methods and 76 samples from 21 companies were tested according to those methods. Based on the results, the final factors were decided as contaminants, moisture content, alkalinity index and intrinsic viscosity. There is a plan to standardize testing methods and they could be guidelines to improve the business competitiveness of PCR PET flake in South Korea.

• 품질경영학회지
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• 제46권3호
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• pp.483-496
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• 2018

Purpose: This paper proposes a quality strategy based on the evolution of technology in the age of the 4th Industrial Revolution. Methods: We examine the theory of past quality activities and the changes in quality paradigm, and analyze key words for the technologies and key issues of the 4th Industrial Revolution. Based on existing quality management, we find a quality strategy that should be pursued during the 4th Industrial Revolution. Results: Quality has been recognized as an essential component of corporate competitiveness. The paradigm of quality has also changed with the pass of time and industry development. From this viewpoint, the following eight quality strategies are proposed for the development of the technology of the 4th Industrial Revolution period, such as Market-to-customer fusion quality, symbiotic quality, big data quality, technical accuracy and zero-defect quality, facility predictability quality, software quality, process flexibility quality, and information protection stability and security quality. Conclusion: Quality for customer satisfaction is still important nowadays. However, in the 4th Industrial Revolution era, where various business models and methods of manufacturing are expected, the big data utilization, software quality, and the reliability and security of information protection to support it are important.

• 한국콘텐츠학회논문지
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• 제11권7호
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• pp.366-373
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• 2011

본 연구는 세무공무원들의 직무성과의 향상을 위하여 세무조직에서 형성되고 있는 조직문화를 전제로, 조직만족이 중요한 역할을 한다는 인식하에 이들 변인들 간의 인과경로를 분석하여 조직문화와 직무성과의 기본방향과 시사점을 제시하는데 그 목적이 있었다. 분석결과, 혁신문화를 제외한 관계문화와 위계문화, 과업문화는 조직만족에 긍정적인 영향을 미치는 것으로 나타났으며, 조직만족이 높을수록 세무행정업무수행의 효율성을 높아져 직무성과가 높아지는 것으로 나타났다. 이는 세무조직에서 나타나는 위계적이고 팀워크를 통한 업무수행을 강조하는 관계문화 그리고 성과를 강조하는 과업지향적인문화가 과세행정업무를 수행하는 세무조직문화의 특성이 직무성과에 반영된 결과로서, 세무조직의 경쟁력을 높이고 조직에 대해 세무공무원들의 근무에 대한 보람을 느끼게 하여 직무성과를 효율적으로 높이기 위해서는 주인의식을 갖고 자율적으로 책임감 있게 처리해 갈 수 있는 조직문화를 조성해 주어야 할 것으로 판단된다.

• 한국산학기술학회논문지
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• 제12권5호
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• pp.2332-2338
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• 2011

EU는 세계에서 미국을 능가하는 경제력을 가지기 위해서 여러 가지 측면으로 노력하고 있다. 이러한 경제성장은 산업기술발전을 통해서 가능하고 또한 이것은 산업기술의 경쟁력을 통한 고용창출 등이 가능하다고 인지하고 있다. 이에 EU집행위에서는 국제기술협력 정책 추진에서 EU내 회원국 간의 국제기술협력이 아닌 비회원국, 즉 한국 등과의 협력이 강화되어야 한다는 것을 강조하고 있다. 본 논문에서는 우리나라에서 아직 기술협력이 적은 EU권에 대한 일본의 국제기술협력 현황을 살펴봄으로서 우리나라 정부에 주는 시사점을 찾는데 연구의 목적을 두었다. 제 2 장에서는 일본 및 EU의 국제기술협력에 대한 전반적인 정책을 살펴보고 이어서 제 3장에서는 연구방법을 제시하였으며 제 4장에서는 일본이 EU와의 국제기술협력을 추진한 성공사례를 발굴하여서 참여형태, 예산액 및 참여기관 등을 구체적으로 살펴보았다. 제 5장에서는 우리나라에 주는 정책적 시사점을 도출하였다.

• 농촌지도와개발
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• 제8권2호
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• pp.159-177
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• 2001

This research aims to clarify what kind of competencies are the source of the competitiveness of an enterprise and the standards for the development of human resources. Its specific objectives are the following; First, to develop methods for examining competencies to carry out one’s job. Second, to draw out the competencies necessary for carrying out the jobs by jobs on the basis of the developed methods. Third, to clarify the competencies commonly needed to carry out all kinds of jobs. This study collected materials for drawing out the competencies needed to perform 21 jobs in six job groups. This was done with the help of a panel of professionals. The process for drawing out the competencies required to perform certain job was designed in six steps. These steps combine classical methods using particular reference groups as well as model methods for particular job competencies. The materials for the R&D job were gathered for three months starting from February 2001. Materials from 20 other jobs were also collected three times from the end of May to the end of October 2001. This was done through workshops with professional groups. The highlights of this study are as follows: 1) The results applying the methods developed for drawing out job competencies to the duties of investigation & research part in R&D job were presented as an example. 2) The job competencies of the company totaled 215 in 21 jobs irrespective of overlapping, which means each job has about 10 competencies on the average. 3) The common job competencies of the whole company totaled eight. namely: competency for collecting information/processing/analyzing, communication competency, presentation competency, competency for utilizing the web, competency for planning projects, competency for solving problems, competency for understanding organization/business/products of the company, and competency for satisfying customers.

• 한국산학기술학회논문지
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• 제13권9호
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• pp.4082-4089
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• 2012

본 연구는 병원을 이용하는 외래환자들의 불만족요인과 만족요인들을 조사하여 보다 높은 고객만족경영을 위한 기초자료를 제시하고자 하였다. 연구대상은 대전에 소재하는 일개의 종합병원 외래환자를 대상으로 2011년 10월 24일 1일간 설문조사를 실시하였다. 자료 수집은 총 160부의 설문지를 배포하여 144부를 통계분석자료로 이용하였다. 연구결과 행정지원부문의 특성 중 전반적 만족도와 타인추천 의향에 대하여 가장 많은 영향을 미치는 요인은 접수 수납 절차의 신속 간편성인 편리성으로 나타났으며 검사실 외래 진료대기실의 쾌적성도 공통으로 영향을 주는 것으로 나타났다. 이상과 같은 결과 고객을 만족시킬 수 있는 고객지향적 병원경영시스템을 구축 운영한다면 병원의 경쟁력은 향상되고 병원의 지속가능성은 높아질 것이며 고객만족경영이라는 경영목표도 달성될 수 있을 것이라 사료된다.

• 대한교통학회지
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• 제33권2호
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• pp.145-158
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• 2015

네트워크 경쟁력은 항공산업 본연의 경쟁력으로, 잠재수요를 확보한 목적지에 신규노선을 개설하는 것은 네트워크 경쟁력을 강화하기 위한 대표적인 방법이다. 최근 들어 공항당국을 중심으로 신규항공사를 유치하고 노선을 증설하며 운항을 증편하는 활동이 활발해지고 있는 추세이며, 이에 따라 유발수요를 추정하는 방법에 대한 필요성이 증대하고 있다. 따라서 본 연구는 신규노선을 개설하는 경우 수요 예측에 대한 모델을 제안한다. 선행 연구 검토를 통해 유발 수요를 네 가지 유형, 즉 직항, 이원, 배후 및 브리지 수요로 구분하였으며, 수요 유형별로 통계적으로 유의한 설명변수를 선정하였다. 거리, 주변 공항 대비 상대적 용량 및 우회도가 주요 독립변수로 검토되었고, 인천공항의 사례를 중심으로 이 독립변수들과 통계적으로 유의한 계수값을 도출하여 신규 노선 개설 시 유발 수요를 예측하기 위한 모델을 제안하였다. 본 연구가 항공관련 기관들이 신규 항공 노선을 개발관련 연구를 촉진시키는 계기가 되기를 기대해 본다.

• 한국의료질향상학회지
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• 제12권1호
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• pp.78-90
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• 2006

Background : The concept of 'service' in a hospital is based on the quality of medical staffs who serve as customer-satisfying media, and this is what distinguishes general hospitals from other business corporations in which customer satisfaction is achieved through commercial products. Thus, the internal employee satisfaction is essential in the improvement of the 'service' and subsequent 'competitiveness' of a hospital. The purpose of this study is to establish internal marketing strategies for a general hospital through regular surveys on employee satisfaction. Method : Surveys on employee satisfaction in radiology department were conducted regularly twice a year in a university hospital with 800 beds 2001 in 2004. The subjects of this study were 35 employees who work in radiology department. The authors developed the questionnaires and the surveys were conducted initially during the first 6 months of the year. After necessary improvements were made by applying 6 Sigma techniques, subsequent surveys were conducted during the latter 6 months of the year and the degree of employee satisfaction was compared. Results : Overall satisfaction increased with a constant rate and the authors were able to assess that the hospital is being gradually stabilized. The degree of satisfaction assessed by multiple choices showed only minor changes. However, as a result of focusing on the demands put forth by the employees through the open questions, the degree of satisfaction increased gradually year after year. Conclusions : It is important to heighten the internal employee satisfaction systematically and harmoniously through the assessment on the demands of the internal customers and feedback-based communications between the management officers and the staffs. Continuous surveys on the internal employee satisfaction will serve to be valuable materials in the establishment of internal marketing strategies for a general hospital.

• 산경연구논집
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• 제9권2호
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• pp.39-45
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• 2018

Purpose - The purpose of this study is to examine the image similarity and attribute recognition of the top 10 rated spa destinations (Chungnam Deoksan, Chungnam Dogo, Busan Dongrae, Daejeon Yuseong, Chungnam Asan, Gyeongbuk Bomun, Chungbuk Suanbo, Gyeongnam Jangyu, Chungnam Onyang, & Gyeongbol Bugok) in Korea based on the visits to these spa places by the customers. Research design, data, and methodology - The survey of this study was conducted on the visitors to the top 10 spa destinations in Korea from April 8 ~ April 21, 2017, and a total of 300 questionnaires were distributed. Of them, effective questionnaires used in the final study were a total of 241. In this study, empirical analysis was made through frequency analysis, factor analysis, and multidimensional scaling ALSCAL(spinning symmetry for image similarity and rectangle for attributes recognition) by using the Statistics Package SPSS 24.0. Results - According to the analysis result of spa destination image similarity, the stress level was 0.16453 and the level of the stress was good. Moreover, the coefficient of determination (RSQ) was, which had a description of each aspect of the spa destination, 0.79908. According to the results of attribute recognition, the stress value of 0.11805 represents a degree of conformity, and the coefficient of determination(RSQ) appeared at 0.98665. Therefore, the results of this analysis are that the similarities between spa destinations and the attribute recognition of the spa destinations is a suitable model that is properly expressed in two dimensions. Conclusions - First, according to the analysis result of image similarity, Deoksan & Dogo spa revealed similar images, as well as the Dongrae and Yuseong spa, while on the contrary Asan, Bomun, Suanbo spa has different images from the rest. Second, according to the results of attribute recognition, Asan and Onyang spa has competitiveness in terms of accessibility to spa destination; Yuseong, Dongrae, Jangyu spa in terms of spa facilities, spa tourism conditions, and service & shopping conditions. while spa water quality and spa costs showed low attribute reflection for all 10 spas. Therefore, the spa visitors cannot recognize the differentiation of spa water quality and spa costs.