• Title/Summary/Keyword: analytic hierarchy process method

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An Empirical Study on Evaluation for Administrative Service Quality of Public Institution : Focused on District Offices in Seoul (공공기관의 행정서비스품질 평가에 관한 실증적 연구 : 서울시 구청 중심으로)

  • Park, Kyung-Ho;Lee, Kang-In
    • Journal of the Korea Society of Computer and Information
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    • v.14 no.9
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    • pp.167-177
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    • 2009
  • As the service quality has been reconsidered in public sector as well as private enterprises, the need for public sectors to adopt principle and practices of private sectors is concerned with customer-focused approach, the different business culture of public service organizations makes it difficult to improve service qualify. Also, Since concept of service contains intangibility, heterogeneity, Simultaneousness and perishability, it makes peoples more difficult to measure service quality. Therefore, this study proposes synthetic Administrative Service duality Index(ASQI) using fuzzy set theory and analytic hierarchy process to evaluate the service qualify in subjective environment. In ASQI model, Fuzzy set theory helps to measure the ambiguity of concepts that are relative to human being's subjective judgement. Also, this study utilizes AHP method to evaluate the preference weights of service quality dimensions (tangibility, reliability, responsiveness, assurance, empathy) for customers.

A Study on the Development and Application of Performance Evaluation Model for Defense Standard Improvement Projects (국방규격 개선사업의 성과평가모형 개발 및 적용방안 연구)

  • Lee, Min Cheol;Kim, Young Hyun;Ahn, Young Jun;Kim, Jun Su
    • Journal of Korean Society for Quality Management
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    • v.51 no.2
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    • pp.185-202
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    • 2023
  • Purpose: The purpose of this study is to identify key performance evaluation items and factors that are effective and practical for project management of defense standard standard improvement projects, and to develop a quantitative performance evaluation model. Methods: For the development of a performance evaluation model for defense standard improvement projects, we analyzed past major project performance and derived evaluation items and factors. To increase the objectivity and efficiency of project evaluation, we developed an evaluation index that enables relative evaluation of evaluation targets, and calculated the main importance of evaluation items using the Analytic Hierarchy Process (AHP) method based on the main opinions of expert groups. Results: The study resulted in the identification of main performance items for defense standard improvement projects, which were classified into defense standard conformity review performance and defense standard improvement performance items. We also simplified the evaluation model by integrating various evaluation items into similar evaluation factors. Additionally, we developed a quantitative evaluation index that enables relative evaluation of the targets and verified the objectivity and validity of the suggested performance evaluation model by reevaluating it using performance data from past commissioned professional institutions Conclusion: Developing a quantitative evaluation model for defense standard improvement projects is expected to provide a means of measuring the effectiveness of the project, and to be used as a tool to determine the appropriateness and effectiveness of medium and long-term project plans.

Study on Risk Assessment Method of Hydrogen Station using FAHP-HAZOP (FAHP-HAZOP을 적용한 수소충전소의 위험성평가 방법 연구)

  • Yeong Gwang Jo;Sien Ho Han
    • Journal of the Korean Institute of Gas
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    • v.27 no.4
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    • pp.92-101
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    • 2023
  • To solve the problem of climate change, carbon neutrality has now become a necessity rather than an option. Hydrogen is not only a energy storage that can supplement the intermittent production of renewable energy, but is also considered a good alternative in the field of utilization as it does not emit carbon dioxide after reaction. In order to revitalize hydrogen vehicles, one of the fields of hydrogen utilization, the construction of hydrogen station infrastructure must be preceded. Prioritization of risk factors is necessary for efficient operation and risk assessment of hydrogen stations, but due to the short operation period of domestic hydrogen stations, there is a lack of frequency data on accidents and their reliability is low. In this study, we aim to identify the causes and consequences of deviations in hydrogen stations through HAZOP analysis. Additionally, we intend to analyze them using Fuzzy-AHP. Through this, we intend to derive the decision values for the causes of deviations in hydrogen stations and apply them to hydrogen accident cases and risk assessments to confirm the reliability and utility of the data.

A Study on Decision Making for Blockchain-based IT Platform Selection for Security Token (블록체인 기반의 토큰 증권 IT 플랫폼 선택을 위한 의사결정 연구)

  • Soo-oh Yang;Byung Wan Suh
    • Journal of Platform Technology
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    • v.11 no.5
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    • pp.37-48
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    • 2023
  • Since the announcement of the Financial Services Commission's 'Token Securities Issuance and Distribution System Improvement Plan' in February 2023, financial institutions, securities firms, and blockchain companies have been actively considering implementing IT platforms, but they are facing difficulties in selecting IT platforms for token securities because related legal regulations have not yet been clearly established. As a result, the need for rational and systematic criteria for the selection of blockchain-based token securities IT platforms has emerged, and this study explores and evaluates the key factors of token securities IT platform selection. Four factors were identified as the top-level factors, including 'maturity of the platform', 'operation and management of the platform', 'cost of introducing and maintaining the platform', and 'regulatory compliance for token securities', and 17 factors were identified as sub-level factors, including 'diversity', 'user authentication management', 'Adoption Costs', and 'financial regulations'. Among the 17 sub-factors, 'government financial regulation' and 'personal information protection' are selected as important factors, and the results of this study can help related organizations and financial companies make strategic decisions by providing systematic decision-making criteria for selecting token securities IT platforms.

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A Study on the Sales Promotion Functions of Packaging Elements Using AHP -Focusing on Vitamin Water- (AHP를 이용한 패키징이 소비자의 제품선호도에 미치는 영향 측정 -비타민워터를 중심으로)

  • Kang, Donghyun;Ko, Euisuk;Song, Kihyeon;Kim, Deuksoo;Kim, Jaineung
    • KOREAN JOURNAL OF PACKAGING SCIENCE & TECHNOLOGY
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    • v.20 no.3
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    • pp.113-120
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    • 2014
  • Packaging has played important function on marketing as a silent salesman. As an interface of consumer and products, packaging fulfills several functions such as protection, sales promotion, communication and convenience during the distribution process. For the appearance of self-service sales method, packaging could be regarded as important salesman influencing consumers' preference on shelf in the shop. In this study, Vitamin water was selected as the proper target product for lower impact of prices and brands. With previous studies, Vitamin water packaging elements were classified as 'packaging material', 'packaging shape', 'label color', 'logo layout', then each packaging element was consist of details. To measure the influence of each packaging element on consumers' preference quantitatively and to minimize respondent's subjective judgment, Analytic Hierarchy Process (AHP) was used as a tool. Through AHP result, packaging element of the most influence on consumers' preference is 'label color (0.370)', and 'container shape (0.246)', 'container material (0.230)', 'logo layout (0.154)' was in order. Among the detail packaging element, 'plastic (0.405)' has the greatest influence in 'container material' and 'cylinder (0.423)' in 'container shape', 'magenta (0.329)' in 'label color', 'vertical layout (0.572)' in 'logo layout'.

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Study on the Quantitative Analysis of the Major Environmental Effecting Factors for Selecting the Railway Route (철도노선선정에 영향을 미치는 주요환경항목 정량화에 관한 연구)

  • Kim, Dong-ki;Park, Yong-Gul;Jung, Woo-Sung
    • KSCE Journal of Civil and Environmental Engineering Research
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    • v.29 no.6D
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    • pp.761-770
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    • 2009
  • The energy efficiency and environment-friendly aspect of the railway system would be superior to other on-land ransportation systems. In a preliminary feasibility study stage and selection of optimal railway route, the energy efficiency and problems related to environment are usually considered. For the selection of optimal railway route, geographical features and facility of management are generally considered. Environment effect factors for the selection of environment-friendly railway router are focused and studied in this paper. In this study, various analysis of opinion of specialists (railway, environment, transport, urban planning, survey) and the guideline for construction of environment-friendly railway were accomplished. From these results of various analysis, 7 major categories (topography/geology, flora and fauna, Nature Property, air quality, water quality, noise/vibration, visual impact/cultural assets) were extracted. To select environment friendly railway route, many alternatives should be compared optimal route must be selected by a comprehensive assessment considering these 7 categories. To solve this problem, the selected method was AHP which simplifies the complex problems utilizing hierarchy, quantifying qualitative problems through 1:1 comparison, and extracting objective conclusions by maintaining consistency. As a result, a GUIbased program was developed which provides basic values of weighted parameters of each category defined by specialists, and a quantification of detailed assessment guidelines to ensures consistency.

An Experimental Study and Value Analysis for Performance Assessment of the Embo-thane Membrane Waterproofing Method (엘보탄도막방수공법의 성능평가를 위한실험적 연구 및 VE분석)

  • Yoon, Cha-Woong;Lee, Seung-Soo;Kim, Sang-Rok;Seo, Jong-Won
    • Korean Journal of Construction Engineering and Management
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    • v.10 no.5
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    • pp.123-134
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    • 2009
  • Since 1970s, urethane waterproofing method is broadly used in rooftops, underground spaces, and sports stadium for its outstanding ultraviolet blockage, watertightness, and elasticity. However, development of slippage-resistance and endurance, improvement of function considering convenience and visually pleasing of users, urethane waterproofing method is necessary, since rooftops and underground spaces have slippage and external force risks. Therefore, many improved waterproofing methods are being developed and, recently, embo-thane waterproofing method, which applies embo-spray coating system, has been developed. This paper explains exposure, nonexposure, and floor-material of embo-thane waterproofing method, and then perform experimental study for comparison with urethane waterproofing method about tensile strength, coefficient of expansion, performance of bond, anti-abrasion, and slippage-resistance. In addition, the performance index was presented for the superiority of embo-thane waterproofing method compared to urethane by setting up evaluation criteria considering not only physical performance but also design side of embo-thane waterproofing method, and Value Analysis applying AHP. Also for an assessment considering uncertain result, Monte Carlo Simulation Method was used to operate reliability analysis through statistic approach method.

Evaluation Model Building and Application for Suitable Locations Reflecting Recreation Forest Types (자연휴양림 유형별 적정입지선정 평가모형 개발 및 적용)

  • Kim, Hyun-Sik;Hwang, Hee-Yun;Ban, Yong-Un
    • Journal of Korean Society of Forest Science
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    • v.99 no.1
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    • pp.111-124
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    • 2010
  • This study has intended to develop an evaluation model to select suitable locations of recreation forests in accordance with their types, and to apply the models to the feasibility study of selecting suitable recreation forest locations of candidate sites. To reach this goal, this study employed a Delphi expert survey method and Analytic Hierarchy Process (AHP) for the whole process of model building. And the followings are what this study has found during model building and application process. First, the assessment criteria for classifying recreation forests and selecting suitable locations were initially identified through justification process with two rounds of expert review, after broken down into 2 categories, and then further divided into 6 items and 12 indicators accompanying with hierarchical structure. Second, in the third phase of Delphi expert survey, the relative weights of the assessment criteria were derived by employing AHP. Through overlaying two evaluation categories including resource and usability, 4 types of recreation forest were presented. In the forth phase of the Delphi survey, this study has developed an evaluation model to select suitable locations of recreation forests in accordance with their types using relative weights of the selected indicators through. This study has applied the models to the feasibility study of selecting suitable recreation forest locations of candidate sites, and found that the usability of recreation forest was severely affected by the distance from the capital region, that the closer the locations of natural recreation forests from the capital region, the more advantageous. The developed model can be used to designate recreation forests in accordance with their types.

Benefit·Cost Analysis of Combine Method Using Hollow Precast Concrete Column (중공 PC기둥 복합공법의 편익-비용 분석)

  • Kim, Jae-Yeob;Park, Byeong-Hun;Lee, Ung-Kyun
    • Journal of the Korea Institute of Building Construction
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    • v.16 no.5
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    • pp.429-436
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    • 2016
  • Because of the shortage of construction workers due to The rising labor costs and an aging labor force, construction time has been extended. As a solution, The construction time of high-rise buildings can be reduced by adopting precast concrete construction methods. Most relevant studies have focused on the development and structural analysis of such methods and not on their construction management. Therefore, this study focused on the construction management of the hollow precast concrete column (HPC) method. The objective of this study was to evaluate the performance of HPC formulations through the analytic hierarchy process and benefit-cost analysis. After a gap analysis of the available literature and expert interviews, the evaluation criteria were selected. A questionnaire survey was administered to professionals with ample experience in precast concrete construction for the pair-wise evaluation of the benefit and costs of the HPC method. The results show that the benefits of the HPC method outweighed its costs. Therefore, the HPC method is a suitable substitute for the half-slab method.

An Analysis of Investment Determinants of Korean Accelerators: From the Perspective of Business Model Innovation (국내 액셀러레이터 투자결정요인 중요도 분석: 비즈니스 모델 혁신 관점에서)

  • Jung, Mun-Su;Kim, Eun-Hee
    • Asia-Pacific Journal of Business Venturing and Entrepreneurship
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    • v.17 no.5
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    • pp.1-16
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    • 2022
  • Although start-up is a key national strategy to increase national competitiveness and create employment, the survival rate of start-ups has not improved significantly. This is an important reason for the inability to provide timely and appropriate support to startups, which are in the early stages of start-up, due to the unique limitations of existing start-up support institutions and investors. The relatively recent accelerator is attracting attention as a subject of solving the above problems through professional incubation and investment. However, there are only a few empirical studies on investment determinants that affect the survival and success of accelerators, and there is a lack of theoretical evidence. Accordingly, in previous studies, 12 investment determinants were derived from a static, strategic, and dynamic perspective as accelerator investment determinants based on a business model innovation framework. This study subdivided the accelerator investment determinants derived through previous studies into 21 and analyzed the importance and priority of each factor using AHP (Analytic Hierarchy Process) analysis technique for domestic accelerator investment experts. As a result of the analysis, the top factors of importance of accelerator investment determinants were in the order of 'human resources', 'customer and market', 'intellectual resources', and 'entrepreneur's ability to realize opportunities'. It can be seen that the accelerator considers the core competencies of startups to implement solutions as the most important factor when making startup investment decisions. It was also confirmed that accelerators are strategic to create a clear value proposition and differentiated market position based on the core competitiveness of startups, and that the core value delivery method prefers a market-oriented business model and recognizes entrepreneurs's innovation capability is an important factor to realize a business model with limited resources in a rapidly changing market. This study is of academic significance in that it analyzes the importance and priority of accelerator investment determinants through demonstration as a follow-up study on accelerator investment determinants derived based on business model innovation theory that reflects the nature, goals, and major activities of accelerator investment. In addition, it is of practical value as it contributes to revitalizing the domestic startup investment ecosystem by providing accelerators with theoretical grounds for investment decisions and specific information on detailed investment determinants.