• 산경연구논집
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• 제12권1호
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• pp.15-30
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• 2021

Purpose: Year of 2020, COVID-19 has been changing the people's everyday life to ways never been thought of before all over the world. The IT and electronic industry, the methods of supplying goods and services have been changed from contact to un-tact environments based on un-tact systems very rapidly. COVID-19 has been striking the tourism and the travel industry, especially the airline and hotel industry of which services are provided by human. For the passenger service of airliner, automation has been propelled and un-tact style of service has become mainstreams except cabin service since 2000's. For passenger transportation, due to traffic regulations and exclusions etc., switching to new ways is not easy. However, under the new environment made by COVID-19, kiosk check-in, web check-in and mobile check-in has become more important. In this study, the characteristics of airline customers using mobile goods are investigated to find ways to raise the rate of utilizing mobile check-in and to increase the efficiency of boarding process. Research design, data, and methodology: Considering the COVID-19 environment, survey was done by online research company. The research model is designed to integrate the user characteristics and usage/purchase motive and technology acceptance theory. Especially considering infectious diseases prevention, concern of safety is adopted as one of the usage motive variable. Results: Extraversion or conscientiousness characteristics prefers counter check-in(contact service), while openness characteristics prefers mobile check-in(un-tact service). Concern of safety for infectious disease shows strong non-preference on counter check-in. Conclusions: Regarding service type regardless of type of the industry, automation and un-tact have been mainstreams due to high costs of labor, efficiency and standardization issue, etc., and COVID-19 has given impetus to them. For airliner, un-tact service including boarding process service has been more and more important. To raise the rate of un-tact service use, the characteristics of the user should be analyzed first. The study results indicate that for extraversion or conscientiousness, some kinds of methods to induce them to use un-tact service more are needed.

• 한국항공운항학회지
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• 제14권3호
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• pp.40-50
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• 2006

This study investigates how airline customers evaluate e-ticket process newly adopted by many of airlines. Customers are highly satisfied with the easy of confirmation on their itineraries and the channel provided through while they are worry about the likelihood of leakage of personal information during e-ticket process. Highly experienced customers on the usage of e-ticket are more concerned about ancillary aspects such as visual image of I.T.R(Itinerary and Receipt) and travel information than functional aspect such as easy of confirmation on itinerary. And also experienced customers are more likely to repurchase e-ticket and when purchasing tickets they do it through internet and call center of airlines rather than travel agencies and ticket office of airlines.

• 항공우주의학회지
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• 제30권1호
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• pp.1-2
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• 2020

In commemoration of Vol. 30, Issue 1, our journal prepares four review articles and two original papers. The first review article provides guidelines for medical treatment for emergencies in an aircraft furing flight. This guideline addresses the resources and medical equipment available to physicians on board, common medical conditions, how to deal with them, including legal issues. The second review article covers historically meaningful animals that have contributed to aerospace research and the role of a veterinarian. The third one describes cardiovascular, musculoskeletal, and vestibular physiological effects of microgravity on the human body. As we are about to enter an aging society, the fourth review article introduces guidelines for safe overseas travel for senior passengers. The role of the aviation medical examiner is to maintain aircrew's health and to help them work long and healthy. In this regard, Choi et al. analyzed the physical examination data and sick leave data of an airline. Han et al. investigated the aerospace medical examination data of the Republic of Korea and suggested a solution to some common health problems of the crew.

• 한국항공운항학회지
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• 제19권3호
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• pp.69-82
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• 2011

This paper tried to find out what the main factors are to impact on satisfaction level of transit passengers at Incheon airport. Incheon airport has made lots of transit facilities and services to attract transit passengers from neighboring airports to increase transit rate as high as advanced foreign airports such as Heathrow, Schiphol and Hong Kong. A survey was performed on 450 transit passengers resting at airport transit lounge in airside area. According to the result, it was found out to be significant factors affecting satisfaction of transit that convenience of security screening, price of duty-free product, a direction board & signage and terminal orientation among Chinese transit passengers. On the other hands, it seemed that Japanese transit passengers thought diversity of airline routes, convenient transfer flight schedule, total transit time and terminal orientation are major variables affecting their satisfaction. Considering the effect of demographic factors, Chinese passenger's satisfaction was more affected by age, travel purpose, the number of travel per year and flight destinations. However, Japanese transit passenger's satisfaction was only affected by the flight destinations, especially willing to travel to North America and Europe.

• 한국유통학회지:유통연구
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• 제12권3호
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• pp.49-67
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• 2007

본 연구는 인터넷 경로 도입으로 인한 경로배제위협이 여행사의 대응에 어떠한 영향을 미치는 가를 검토하기 위하여 진행되었다. 우선 여행사가 취할 수 있는 대응방안을 경로역량의 강화, 거래분산화 경향, 그리고 사업영역변경 의도로 구분하였다. 그리고 전통적인 경로상의 대응과 인터넷을 활용한 대응이라는 측면을 추가하여 가설을 도출하였다. 주된 논의는 경로유형 간 경쟁에 근거를 두었으며, 재중간상화의 논의를 추가하여 인터넷을 활용한 대응에 대한 논의를 제시하였다. 결과에서 전통적인 판매역량 강화는 여행사의 경로배제위협의 인식에 영향을 받지 않는 것으로 나타났으며, 나머지의 가설들은 기대와 같이 지지되었다.

• 한국항공운항학회지
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• 제20권1호
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• pp.26-33
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• 2012

Competition between air transportation and railways has grown fiercer in major countries around the world with the rise of high-speed railways. In South Korea, air passenger travel has been rapidly decreasing since the initial launch of the Seoul-Pusan KTX line in 2004 and second opening that followed in 2010. Further expansion of the high-speed railway is expected. At present, research efforts to verify the validity of constructing an underwater express railway tunnel between Ho-nam and Jeju Island are taking place. Considering the possible high speed railway connection between Seoul and Jeju Island, this thesis has analyzed the choice behavior of existing passengers of the major and low-cost carriers. For this, Stated Preference (SP) research has been performed for three variables, including fare, travel time and the number of runs, to estimate the substitution rate of each of the three variables. Binomial Logit Model has been estimated with the obtained data. The estimation of the model has found that airline passengers of major and low-cost carriers are willing to pay approximately 7,200 KRW and 5,000 KRW, respectively, to reduce travel time by one hour. If the number of runs in one day increases, it has been estimated that the passengers are willing to pay additional fares of about 390 KRW and 30 KRW, respectively. On the other hand, the substitution rate between the number of runs and the travel time was found to be somewhat insignificant. If the construction of the Seoul-Jeju line progresses in the future, this study could be used as preliminary data for determining fares, travel time and the number of runs.

• 한국항공운항학회지
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• 제30권3호
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• pp.54-64
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• 2022

Airlines have been introducing self check-in kiosks to reduce check-in time and improve operational efficacy to increase business revenue. The domestic airlines have actively provided kiosks at airports which are expected to reduce their operating costs and enrich their passengers' travel convenience. Based on the above background, the study investigates the factors influencing intention to use the self check-in kiosks by employing the Extended Technology Acceptance Model (ETAM). The study, therefore, designed a research model by reviewing theories and studies on the relationship among information quality, innovativeness, perceived ease of use, perceived usefulness, and intention to use the kiosks. The structural equation model revealed the following. Information quality and innovativeness had a significantly positive influence on perceived ease of use and perceived usefulness; furthermore, perceived ease of use had a significantly positive influence on perceived usefulness. In addition, both perceived ease of use and perceived usefulness had a significantly positive influence on intention to use. The results indicate that the airlines should constantly develop user-friendly contents and design of the self check-in kiosks.

• 대한교통학회지
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• 제19권2호
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• pp.7-19
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• 2001

항공이용자가 항공사를 선택하는데 있어서 대형 항공사고가 발생하기 이전에는 간과하였던 "항공안전"이라는 변수가 항공사고 이후에 항공사 선택에 보다 중요한 영향을 미쳤다는 것이다. 따라서 항공이용자가 고려하는 선택기준이 과거에 비해 상당히 변화하였다고 판단되며 이러한 항공이용자의 행동변화 연구를 위해 실제로 김포국제공항의 국제선, 국내선 여객터미널을 이용하는 내·외국인을 대상으로 설문조사를 통해 실증분석을 하였다. 본 연구는 정부의 항공안전에 대한 근본적인 정책수립과 항공안전정책에 기초한 항공사의 제도적 장치 마련 등 항공사가 일으키는 항공사고를 감소시키는 노력의 일환으로 국적항공사가 대외경쟁력을 강화시키는데 일조 할 수 있을 것으로 사료된다.

• 한국콘텐츠학회논문지
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• 제9권6호
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• pp.357-369
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• 2009

인터넷과 정보통신기술의 발달과 보편화로 각 업계에서는 고객의 편의증진과 함께 업무자동화 및 간소화로 비용을 절감할 수 있는 기회 요인이 되고 있다. 이로 인하여 e-비지니스에 대한 관심이 점차 늘어나고 있으며 항공사는 다양한 분야의 e-서비스를 개발적용하고 있다. 전자항공권(e-ticket)은 이미 모든 항공사에서 전면적으로 실시하고 있으며, 고객이 직접 인터넷을 통한 발권 비율이 증가하고 있어 항공사는 여행사에게 지불하는 수수료를 절약하여 이를 다시 항공권 가격을 인하하거나 추가수입에 적용하고 있다. 항공사 서비스 가운데 가장 긴 시간을 할애하는 기내서비스 가운데 무선 인터넷과 통신 그리고 오락에 적용하는 e-서비스는 항공사가 타 항공사와의 경쟁력을 높이기 위하여 서비스를 개발하고 있다. 무선주파수 인식기술인 RFID는 여객운송서비스 가운데 수하물의 분실과 파손방지를 위하여 적용하고 있으며 앞으로 다양한 서비스에 적용할 것이다. 이에 본 연구는 항공사 승객이 경험한 e-서비스요인에 따른 재구매의도와 추천의사 그리고 전체만족도에 대한 영향관계를 밝혀 업계에 도움이 되는 시사점을 찾고자 하였다. 결과로 항공사의 e-서비스는 전체 만족도에 영향을 주지만 재구의도와 추천의사는 예약발권 e-서비스만이 영향을 미치는 것으로 나타났다.

• 한국항행학회논문지
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• 제4권2호
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• pp.114-131
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• 2000

항공사는 항공기단을 편성하거나 특정노선에 투입할 항공기종을 결정할 때 항공기 좌석수가 어느 정도인 항공기로 선택할 것인지 심각하게 고려하지 않을 수 없다. 또한 공항의 혼잡 완화 정책과 같은 외부요인도 항공기 크기 선정에 작용하기도 한다. 이때 두 가지 요인을 고려하여 항공기의 크기를 결정하게 되는데, 첫째는 항공기의 운영비용이고 둘째는 예상되는 수익과 시장 점유율이다. 항공사를 이윤 극대화를 목표로 하는 기업이라고 가정하면 좌석 수에 의한 항공기종별 비용과 수익을 이용해 최적의 항공기종을 선택할 수 있다. 본 연구는 다음과 같은 4단계의 분석을 통하여 항공사의 항공기 크기 선택 행위를 분석한다: (1) 항공기 좌석 수에 따른 운영비 분석 (2) 시장점유율과 수익분석 (3) 비용, 수익분석에 의한 단위노선의 항공기 크기 선정 (4) 네트워크 단위의 항공기 크기 선정, 항공사는 증가하는 수요를 수용하기 위해 운항횟수를 늘리거나, 대형기종으로 교체해야 하는데 이때 항공기 크기 선정 방법을 잘 선택하여 대처해야 할 것이다. 공항이 혼잡한 경우는 운항횟수 증가가 어려워 대형기로의 교체가 불가피한데 이때도 이윤율 증가를 고려한 의사결정이 필요할 것이다.