• Title/Summary/Keyword: Young Working Women

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Spillover Effects in Customer Incivility: Impacts on Frontline Employees' Negative Behaviors

  • Jung, Hyo Sun;Park, Young Mi;Yoon, Hye Hyun
    • Culinary science and hospitality research
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    • v.23 no.6
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    • pp.110-117
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    • 2017
  • This study intended to examine transitive relation among customer incivility perceived by deluxe hotel frontline employees, burnout, and deviant workplace behaviors and clarify the moderating effect of employees' stress. A total of 230 employees working in deluxe hotels in Seoul, the capital of Korea, in 2017 comprised the sample in this study. The hypothesized relationships in the model were tested simultaneously by using structural equation modelling (SEM). As results, customer incivility perceived by deluxe hotel frontline employees had significant (p<.001) positive influence on their burnout(${\beta}=.38$, t-value=4.93). Employees' burnout positively influenced their deviant workplace behaviors (${\beta}=.56$, t-value=7.22). In addition, customer incivility was found to positively affect employees' deviant workplace behaviors(${\beta}=.26$, t-value=3.90), and therefore, the moderating role of stress level was not verified. The findings of this study suggested that deluxe hotels are supposed to enhance their frontline service by providing orientation for customers through promotion materials. Limitations and future research directions of this study were also well established and discussed.

After-School Care and Education (방과후 아동지도)

  • Suh, Young-Sook;Park, Jin-Ock;Suh, Hye-Jeon
    • Korean Journal of Child Studies
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    • v.30 no.6
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    • pp.281-295
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    • 2009
  • Representative services of the afterschool in Korea are After-Schools of the Ministry of Education, Science and Technology, Community Child Centers, After-school Child Care, and Youth After-school Academy of the Ministry of Health, Welfare and Family. Each service is distinguished with its own founded laws, subject children, specialists, principle management agent, a number of participants, and more. Research issues of afterschool are development of new afterschool programs, evaluatjon of the effectiveness of the afterschool, establishment of policies related to cooperative efforts among the different services of the afterschool, obtainment of legal status, and enhancement of the credential of its personnels. To guarantee the quality of the Afterschool and improve personnels' working conditions, various means are to be implemented. In regard to programatic and policy issues, the afterschool is needed to establish a system for training the afterschool coordinators and of its accreditation and to develop more child-centered afterschool programs. Also, it is needed to legislate fundamental law and consolidate communication system among the services of the Afterschool in pursue of their effective utilization and actual expansion.

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An Exploratory Study on the Support of Care Work through the Social Enterprise Model (사회적기업을 통한 돌봄노동의 지원가능성에 관한 탐색적 연구)

  • Jeong, Young-Keum
    • Journal of the Korean Home Economics Association
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    • v.48 no.9
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    • pp.55-68
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    • 2010
  • Various family-friendly policies have been put into place for working mothers, but their paid and household workloads have not decreased. Many women have experienced career interruptions due to care work, so possible solutions to the problem of care work are needed. The purpose of this study was to explore the possibility of applying the social enterprise model to care work. Definitions, types, and development processes in social enterprise in several nations were discussed for the purpose of this study. Second, problems of care work in Korean households and national support for them are surveyed. Public institutions' contributions in child-care and family elder care and the alternatives for solving problems thereof were discussed. Third, several principles and advantages of applying social enterprise models to care work were suggested. Finally, this study discussed what a healthy family support center can do to reduce the workload of a household through social enterprises. This center can be a testing place that supports care work by various means from small volunteering groups to social enterprise according to profit level.

Dentists' perception of the image and work performance of male dental hygienists (치과의사의 남자치과위생사에 대한 이미지 및 업무수행 관련 인식도)

  • Kim, Young-Ki;Um, Mi-Ran;Kim, Kyung-Mi
    • Journal of Korean society of Dental Hygiene
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    • v.20 no.1
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    • pp.85-94
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    • 2020
  • Objectives: The purpose of this study is to improve awareness of male dental hygiene by investigating the dentists' perception of male dental hygienists' image and work performance in clinical practice. Methods: The participants were 102 dentists who agreed to participate in this study. They completed- a self-administered questionnaire survey available on a website. The questionnaire comprised 26 questions, with each item scored on a 5-point Likert scale. Results: The male dentists perceived that with an increase in the experience of male dental hygienists would be willing to pay more than for female dental hygienists. In the case of male dentists, male dental hygienists perceived that they would feel stressed in a women-centered work environment. Additionally, it was found that dentists who had experience working with Male dental hygienists responded more positively to work performance awareness than had no experience (p<0.05). Conclusions: Active employment of male dental hygienists in clinical practice, could positively change dentists' perception of male dental hygienists.

Estimation of Occupational Accident Rate about Start-up Establishment and Analysis of Characteristics about Occurrence (신생사업장 재해율 및 재해발생형태 분석)

  • Kim, Young Sun;Koo, Kwon Ho;Choe, Seong Weon;Kwon, Oh Jun
    • Journal of the Korean Society of Safety
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    • v.27 no.4
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    • pp.83-89
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    • 2012
  • In order for start-up establishment to enter the business market, it has to get over the first mover advantage of the existing establishment. As a result, its working condition deteriorates and a great deal of occupational accidents take place. Based on 2009 standard, the occupational accident rate of start-up establishment is 1.28%, which is two times higher than existing establishment and the gap between manufacturing and service industry has been getting wide. For the characteristic of injured person in start-up establishment, it is showed that the occupancy rate of women and people with less than 30 age starting out in a career is high and the occupancy rate of occupational accident for holiday and night work is high. Therefore, the act for occupational accident prevention is needed in the early period of business and underprivileged group for occupational accident.

The Effect of Internal Marketing on Apparal Firms' Performance (의류업체에서 내부 마케팅의 영향 요인이 내부 성과와 외부 성과에 미치는 영향)

  • Row Young;Park Jae-Ok;Lee Kyu-Hye
    • The Research Journal of the Costume Culture
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    • v.13 no.3 s.56
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    • pp.452-468
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    • 2005
  • The major aim of this study was to find factors that effectively improve the satisfaction of apparel firms' employees who are the internal customer and how these factors affect customer satisfaction. The subjects of the study was salespeople working at major women's apparel retail outlets and their customers located in Seoul. A data from 192 questionnaire were used for the final analysis. Descriptive statistics, factorial analysis, Cronbach's a, Person's correlation coefficient, and multiple regression were conducted. The results indicated that factors influenced by internal marketing were recruitmenteducation training, power endorsement, internal communication, CEO's management style and human resource management Regression analysis results indicated that recruitmenteducation training and power endorsement significantly influenced internal performance of the organization (employee's commitment to and satisfaction with the organization). Employee's commitment significantly influenced external performance of the organization, consumer satisfaction where as employees' satisfaction with the organization did not have significant effect.

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A Study on the Job Stress and Job Satisfaction of Caregivers Substituting the Care of Family (가족돌봄 대체인력 요양보호사의 직무스트레스와 직무만족도)

  • Kim, Hee-Young;Kim, Sung-Hee
    • Journal of Family Resource Management and Policy Review
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    • v.15 no.3
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    • pp.117-129
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    • 2011
  • This study investigated the job stress and job satisfaction of caregivers who work to substitute the care of family. The purpose was to improve the quality of elderly welfare services and maintain a healthy family. Data were collected from 239 caregivers working in long-term care facilities in Gwangyang in Jeonnam in October 2010. They were analyzed using the SPSS 18.0 program. The statistics used for analysis were correlation and regression. The results of this study are as follows. First, most of the subjects were women in their forties or fifties. Most of them worked to support their families and, on average, earned less than 1.5 million won. The relation of job stress and job satisfaction appeared negative. The stress of relationships, income, and the number of clients had significant effects on job satisfaction. First and foremost, these results mean that a reduction in the job stress of caregivers is essential to provide them. So it is suggested that wage increases and more professional education or interpersonal skills training should be provided and a standardized test to assess job stress and job satisfaction should be prepared to improve the quality of caregivers.

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A Survey on the Consciousness of Consumers for Franchise System Restaurants in Food Service Industry (외식산업에서의 프랜차이즈 시스템 가맹점에 대한 소비자 의식 조사)

  • 김두진;이성호
    • The Korean Journal of Food And Nutrition
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    • v.7 no.1
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    • pp.36-44
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    • 1994
  • In this paper, we surveyed the actual utilization condition of chain stores of franchise systems and the customers' consciousness on chain shops and non-chain restaurants. The survey was conducted on 459 people either living or working in Pusan area and aged more than 4th grade in elementary school without sex distinction. The data analyses were made by way of frequency, percentage, Spearman rank correlation and Chi-square using dBastat 1.0 package of PC. The results of the survey are as follows. The survey indicates that respondents have the most experience of visiting chicken, hamburger, and pizza chain shops. Although the survey on the degree of preference between chain shops and non-chain restaurants indicates that men prefer non-chain restaurants and women prefer chain shops, the results are not so significant to conclude that there is a preference regardless of sex (N. S.): By ages, students and young group prefer chain shops and the aged group prefer non-chain restaurants (p< 0.05). The survey indicates that chain shops are proffered because of sanitary, quality, taste of foods and are not proffered because of simple menu and expensiveness. The survey indicates that non-chain restaurants are preferred because of distinctive taste of each restaurant and comfotableness, and are not proffered because of unsanitary and unkindness.

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Related Factors and the Symptoms of Menopause in Male Workers (직장 남성들의 갱년기 증상 정도와 관련요인)

  • Kim, Nam-Jin
    • Korean Journal of Health Education and Promotion
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    • v.25 no.4
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    • pp.29-42
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    • 2008
  • Objective: To find the related factors and the symptoms of menopause in male workers. Method: This Study is targeted on 369 people(40's; 219, 50's; 150) who are married and being 40 years old or more with working for over ten year. Results: First, the symptom of menopause in proportion to age is, 40's appeared in order of 'Decrease in ability to play sport', and 50's appeared in order of 'Less strong erection'. Second, the symptom of menopause was higher from the difference between general characteristic and work characteristic when people have old age. Third, the symptom of menopause was lower from difference among life habits when people do some exercises regularly, and no overeating. Fourth, the symptom of menopause was much lower from the difference of subjective health state when people feel comfort without any disturbance to their daily life, as they feel much younger than their ages, and feel healthy. Fifth, the variables affected to the symptom of menopause were age, do exercise whether or not, subjective health state when people feel much younger than their ages, and feel healthy. Conclusion: the symptom of menopause is not only for women but also for men. And it is not only for people who are old but we could find some abilities from young ages, too.

Development of fashion therapy programs for improving body image and self-esteem - Focused on the male workers - (신체이미지와 자아존중감 향상을 위한 패션테라피 프로그램 개발 - 직장인 남성을 중심으로 -)

  • Kang, Yu Rim;Kim, Mun Young
    • The Research Journal of the Costume Culture
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    • v.29 no.2
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    • pp.167-184
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    • 2021
  • The objective of this study was to develop a fashion therapy program for improving body image and self-esteem among male workers. Accordingly, the demand for fashion therapy programs was examined by conducting a literature review, survey, and in-depth interviews with men working in the Daegu and Gyeongbuk areas. The results are summarized as follows. The fashion therapy program followed a framework of "introduction-development-final" and was 60 minutes in length, for four sessions (one per week). The contents of the program consisted of a study of the participants' appearance and any concerns they had about their body in Session 1. In Session 2, differences in image perception were examined according to color coding of menswear and personal color. Session 3 comprised understanding what styling is required to supplement men's body shape and what style is suitable for each participant. The content of Session 4 determined how to build social performance or positive image using nonverbal elements. Overall, this study has great significance in that it has developed a study on fashion therapy program originally applied for psychological treatment with women that has been adapted as a program to help improve positive emotions and social competitiveness of male workers in an office environment.