• Journal of Korean Library and Information Science Society
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• v.45 no.2
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• pp.261-281
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• 2014

In light of the recent advancement in networking and information technology, the direct information request through website has increasingly proven to be the preferred means over visiting physical archives. Thus, the proper utilization of a communication tool capable of sufficiently capturing user feedback and requests is an absolute necessity. This paper examines the availability and utilization of alternative user participatory communication tools in government websites with particular focus on the archives in South Korea, the United States, the United Kingdom, Canada, China, and Japan. In assessing the use of alternative user participatory communication tools in these archives, we examined the availability of communication mediums other than the online forums, email, and telephone with particular focus on social media tools that may offer a degree of familiarity for the user. Our research indicates that the most frequently utilized social media tool is Facebook while the archive offering the greatest variety of alternative user participatory communication tools was the United States archive.

• The KIPS Transactions:PartD
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• v.16D no.6
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• pp.845-850
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• 2009

Use of XML data has been increased with growth of Web 2.0 environment. XML is recognized its advantages by using based technology of RSS or ATOM for transferring information from blogs and news feed. Bitmap clustering is a method to keep index in main memory based on Relational DBMS, and which performed better than the other XML indexing methods during the evaluation. Existing method generates too many clusters, and it causes deterioration of result of searching quality. This paper proposes k-Bitmap clustering method that can generate user defined k clusters to solve above-mentioned problem. The proposed method also keeps additional inverted index for searching excluded terms from representative bits of k-Bitmap. We performed evaluation and the result shows that the users can control the number of clusters. Also our method has high recall value in single term search, and it guarantees the searching result includes all related documents for its query with keeping two indices.

• Journal of Information Management
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• v.39 no.2
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• pp.1-25
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• 2008

This study is to investigate the user behavior of defense development and test researchers working for A research institute to provide advanced library services. Based on the prior studies about the subject, survey through questionnaires were conducted, and the data analyzed using SPSS 12.0. Results of the analyses are as follows: The researchers generally gathered information 2 to 3 times per month. The major reason for information gathering was to solve problems and do their tasks. They considered accuracy of information as the most important factor when they gather information. Finding and selecting information sources were the most difficult task for them in retrieving, acquiring and using information. They have most frequently used digital materials (67%), printed materials next (26%), and non-book materials (6%). Internet was both the most frequently used and most satisfied information source for the researchers.

• The Transactions of the Korea Information Processing Society
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• v.7 no.11S
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• pp.3651-3667
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• 2000

Recently, in the distributed multimedia environments based on internet, as radical growing technologies, the most of researchers focus on both streaming technology and distributed object thchnology, Specially, the studies which are tried to integrate the streaming services on the distributed object technology have been progressing. These technologies are applied to various stream service mamgements and protocols. However, the stream service management mexlels which are being proposed by the existing researches are insufficient for suporting the QoS of stream services. Besides, the existing models have the problems that cannot support the extensibility and the reusability, when the QoS-reiatedfunctions are being developed as a sub-module which is suited on the specific-purpose application services. For solving these problems, in this paper. we suggested a QoS Integrated platform which can extend and reuse using the distributed object technologies, and guarantee the QoS of the stream services. A structure of platform we suggested consists of three components such as User Control Module(UCM), QoS Management Module(QoSM) and Stream Object. Stream Object has Send/Receive operations for transmitting the RTP packets over TCP/IP. User Control ModuleI(UCM) controls Stream Objects via the COREA service objects. QoS Management Modulel(QoSM) has the functions which maintain the QoS of stream service between the UCMs in client and server. As QoS control methexlologies, procedures of resource monitoring, negotiation, and resource adaptation are executed via the interactions among these comiXments mentioned above. For constmcting this QoS integrated platform, we first implemented the modules mentioned above independently, and then, used IDL for defining interfaces among these mexlules so that can support platform independence, interoperability and portability base on COREA. This platform is constructed using OrbixWeb 3.1c following CORBA specification on Solaris 2.5/2.7, Java language, Java, Java Media Framework API 2.0, Mini-SQL1.0.16 and multimedia equipments. As results for verifying this platform functionally, we showed executing results of each module we mentioned above, and a numerical data obtained from QoS control procedures on client and server's GUI, while stream service is executing on our platform.

• Management & Information Systems Review
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• v.23
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• pp.25-40
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• 2007

In the highly competitive and divers world of financial market, customer is the single most important factor to company's survival. Especially, creating a relationship with valued customers is a key to success. CRM provides the mean to retain high value customers. It takes a prospect of what customers expect. Utilizing those knowledge can help the products and service meet the customers' needs, thereby maximizing customer satisfaction and company's profit. In this report, I am going to suggest a few ways to develop successful CRM in the life insurance industry. First, CRM should innovate the way of communication to keep pace with Web 2.0 era. In other words, the customer's needs should be caught by real-time communication than traditional off-line market research. Thus, the functionality and specification of products can be decided by customer's direct choice so that the customers are able to purchase the understanding and experience of the products. Second, CRM project should consider whether the initial strategy plan can promise the stable growth of customer at the first step. When planning strategy, the project needs to identify what customer wants and how to fulfill the needs with stable growth of the customer. In addition, the CRM should be developed by realizing that customer centric benefits ultimately guarantee the growth of the organization. Third, CRM systems should enhance the organization's ability to take the customer's insight in a 360 degree view and to capture the voice of the customer directly. In order to develop the best matched product package, more precise customer segmentation should be ahead of market segmentation strategy. Forth, the biggest reward from CRM will be a customer royalty program. Many successful banks are already planning and practicing customer royalty strategy. A comprehensive analysis of customers and their behavior allow organization to identify high value potential customers' needs and determine a strategy required to meet those needs. Even life insurance companies such as Prudential Korea are developing products designed for royal customers. Fifth, understanding and managing the experience of customer called Customer Experience Management also can increase customer satisfaction. Measuring only customers' experience and adapting it to marketing strategy make products position in the gap between the customers' expectation and experience not required by market. A key component of CEM is its application across all organizational functions. At last, the direction of change and development of CRM can be defined from the conceptualization of information technology represented by Ubiquitous and Web 2.0. Instead of just managing customer information, companies should take the initiative in personalized system with customer oriented strategy. Furthermore, with the regular communication between CRM stakeholders (Sales-Marketing-IT), customer's demand should be directly reflected to enterprise strategy in real time.

• ETRI Journal
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• v.39 no.3
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• pp.406-416
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• 2017

Malware propagated via the World Wide Web is one of the most dangerous tools in the realm of cyber-attacks. Its methodologies are effective, relatively easy to use, and are developing constantly in an unexpected manner. As a result, rapidly detecting malware propagation websites from a myriad of webpages is a difficult task. In this paper, we present LoGos, an automated high-interaction dynamic analyzer optimized for a browser-based Windows virtual machine environment. LoGos utilizes Internet Explorer injection and API hooks, and scrutinizes malicious behaviors such as new network connections, unused open ports, registry modifications, and file creation. Based on the obtained results, LoGos can determine the maliciousness level. This model forms a very lightweight system. Thus, it is approximately 10 to 18 times faster than systems proposed in previous work. In addition, it provides high detection rates that are equal to those of state-of-the-art tools. LoGos is a closed tool that can detect an extensive array of malicious webpages. We prove the efficiency and effectiveness of the tool by analyzing almost 0.36 M domains and 3.2 M webpages on a daily basis.

• Journal of Information Technology Services
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• v.13 no.3
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• pp.235-255
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• 2014

Social Network Service (SNS) with emergence of Web 2.0 have been developed rapidly. Unlike other games, social network game is based on the relationship with smart devices and studied for user-centered behavior as a potential factor derived from the Technical Acceptance Model (TAM). This research is conducted for finding out influencing factors on continuous intention for smart device users. Therefore, the independent variables consist of subjective norm, mobility, playfulness, self-efficacy, and ease of use. The intermediate variables also compose of flow, and user satisfaction and the dependent variables as continuous intention. The result of study shows the following: First, subjective norm, playfulness, self-efficacy and ease of use except mobility have the positive effect on user flow. Second, subjective norm, mobility, playfulness and ease of use except self-efficacy have significantly the positive effect on user satisfaction. Finally, user flow has significantly the positive effect on user satisfaction and continuance intention and a factor of user satisfaction have significantly the positive effect on continuance intention.

• Journal of KIISE:Computing Practices and Letters
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• v.14 no.1
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• pp.106-110
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• 2008

The requirement for customized learning environments is increasing with the development of Web 2.0 technology To personalize services in E-learning, there are various functions available to the user. However, some components have fixed or inflexible functionality that limits what can be changed, and customization information has not been used for other purposes. In this paper, we propose an e-Space manager for the dynamic customization of learning environment control units. The proposed method can confirm which areas users have customized and how they have customized them. The advantage is that users can control their own learning environments, including not only the format, but also the content within the limits of the underlying system. The customization information is captured to confirm the competency model.

• Information Systems Review
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• v.11 no.1
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• pp.197-215
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• 2009

As the ubiquitous technology has been widespread, the u-service development driven by the private sector is increasing these days. In this paper, a new development methodology of interactive u-services for a mixed-use complex in u-City is proposed. The current state-of-the-art IT, Web2.0, assumes that information must be communicated in both way, not only from service provides to users but also from users to service providers. Here the user-driven u-service will be utilized for service providers to customize user services. By this interactive u-service paradigm, the information users become the information providers so that the mixed-use complex will take advantage of massive information. Also, admitting that the mixed-use complex is limited in terms of the space size, the network effect of information and shared contents created through the interactive u-services can be maximized.

• Journal of the Korean Society for information Management
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• v.25 no.3
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• pp.321-338
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• 2008

To develop a public services framework for the promotion of the public records use of the regional archives in Korea, we analyzed the previous related studies and observed the public services of the renowned overseas regional archives through the we sites. Then, the web 2.0 technology and its application to archives services have been studied. Based on the analysis, a public services framework consisting of 4 phases such as basic services, extended services I, extended services II, interactive services was developed. This framework of 4 phases is not a fixed universal system. Each of the regional archives would select the services they offer according to the budget, personnel, as well as the user community. Finally, community survey, user satisfaction evaluation, and the establishment of specific service guidelines are suggested for the advancement of the public services.