• The Journal of the Korea Contents Association
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• v.10 no.1
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• pp.426-435
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• 2010

The object of this study was to develop an index of service quality of waterparks and verify the validity and reliability of the index. This study represents the waterparks user population in 2009, and 250 people were extracted by using the purposive sampling method. In other words, five locations have major waterparks were chosen and 50 people per each location were collected. Conference, panel survey, exploratory factor analysis and confirmatory factor analysis were performed to verify the validity of the questionnaire while item analysis, interrater reliability and internal consistency reliability were conducted to probate the reliability. Through these methods and procedures, the results of this study like these; (i) Validity of this index was significantly high and the index include amenity/cleanness, safety, price, programs, facilities, accessibility and promotion. Among them, amenity/cleanness was the major factor for the validity value; (ii) Reliability of this index was also high. There are high correlations between questions and fields and questions and total score. And the Cronbach's $\alpha$ values of the internal consistency reliability was over 0.603 except in the case of promotion which was below 0.6. After all the analysis, the index of service quality proved to be very proper and reliable index. Therefore, the major factors of service quality have to be figured out and reflected to the management innovation to improve service quality of waterparks.

• Journal of the Korean Society of Safety
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• v.21 no.6 s.78
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• pp.33-37
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• 2006

Underwater lighting is installed in water tanks, fountains and pools in waterparks, it has direct contact with water and in case of any electrical failure due to faults from electrical equipment, there is a lot of electrical shock risk. In this paper, we proposed an improvement plan of the standard of judgment of electrical code which is MOCIE (Ministry of Commerce, Industry and Energy) notification by fact finding survey and analysis of the domestic and foreign codes.