• Journal of the Korea Society of Computer and Information
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• v.16 no.3
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• pp.17-25
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• 2011

Green IT, composed term with Green and Information Technology(IT), use IT for energy savings and carbon emission reductions. Green IT went beyond the scope of greening IT, and recently it's concept is expanded as far as counterplan of climate change including greening other industries by IT. 85% of total greenhouse gas emissions from the energy sector and 20% of them comes from transport parts, so it is time to research IT for automotive industry. In this paper, we take up the knowledge based fuzzy logic to provide life cycle analysis associated with greenhouse gas emissions for industry produced warranty claims frequently such as automobile industry. We propose a analysis method of warranty claims using expert knowledge about the warranty in car exhaust systems related to greenhouse gas emissions, past test results of malfunction, analysis of past field data, and warranty data. Furthermore, we propose life knowledge-based GWS (Greenery Warranty System). We demonstrate the applicability of IT in eco-friendly automotive industry by implementing knowledge-based fuzzy logic and applying.

• Journal of the Korean Operations Research and Management Science Society
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• v.25 no.3
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• pp.41-48
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• 2000

We consider the question of warranties for repairable items. During the warranty period, each time an item fails the manufacturer has the obligation to restore the item to operational condition either by repairing the item or by replacing it by a new item. In this paper, we consider a warranty policy for making this decision based on the condition of the failed item. For products with phase-type lifetime distributions where the phases represent the condition of the item, we develop algorithms to determine the expected cost of servicing a warranty and use it in making the repair/replacement decision. illustrative numerical examples are presented.

• Proceedings of the Korean Institute of Building Construction Conference
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• 2007.04a
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• pp.89-92
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• 2007

Since 1960s, advanced constructions have introduced warranty contract which is warranted to quality and performance for need of owner in determined term to ensure the quality of construction. However, the interior of a country encounter another problem result from Defects Liability what indefiniteness of defects standard, excess responsibility period, social recognition of be identical fraudulent work and defects, and contract with ascendancy of owners. etc, so builders concerned more excess defects liability than the quality of construction. The purpose of this study is to analysis of warranty contract in order to solve the problem such as stated above.

• Journal of Applied Reliability
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• v.17 no.2
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• pp.83-91
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• 2017

Purpose: The purpose of this study is to develop a quality assurance model and to determine appropriate warranty period for a guided missile using its field data. Methods: 10 years of actual firing data is collected from the defense industry company and military. Parametric maximum likelihood estimation for a reliability function is determined with the data. Results: The reliability function estimates average lifetime of the missile. That function shows a user requirement, 80% reliability (lifetime) is come up when 8 years have passed, which is longer than the estimates in the missile's development phase. Conclusion: Quality assurance warranty for a guided missile must be established with actual test data. It is necessary to update and modify the reliability prediction and the warranty period with actual field test data.

• Asia Marketing Journal
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• v.11 no.1
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• pp.93-112
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• 2009

The purpose of this study was to analyze the effects of explicit and implicit product warranties on consumers' attitudes toward the products, and particularly, the main effects of product types and level of manufacturers' business ethics on the relationship between warranty types and consumers' attitudes. For this purpose, relevant literature was reviewed and thereupon, a survey was conducted for an empirical analysis. As a result of empirically analyzing the relationship between warranty types and consumers' attitudes and the main effects of the product types (search goods vs. experience goods) and level of business ethics (high vs. low) on the relationship, it was found that consumers' attitudes toward the products were more positive when the product warranty was explicit than when it was implicit, and that such relationship was stronger for experience goods than for search goods one. And, the relationship was stronger when the level of business ethics perceived was lower. However, such moderating effects were not significant for consumers' attitudes, but significant for their purchasing intention.

• Journal of Korean Society for Quality Management
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• v.51 no.1
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• pp.1-18
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• 2023

Purpose: In Part 1, the purpose of this study is to examine how a used product provider optimizes a company's profits by comparing an extended warranty to a used product only when selling a product and what it provides later. In addition, in Part 2, an empirical study can confirm the structure in which extended guarantees can work effectively by grasping consumers' purchase intention according to the time of sale of extended guarantees, which is the basic premise of the analysis model of Part 1. Methods: This study aims to conduct not only analytical studies but also empirical studies applying various statistical analysis methods using questionnaires targeting customers and potential consumers who have subscribed to extended warranty services. Results: The study showed that the profits of companies providing extended warranty services were proportional to the coefficient of the extended guarantee service value, so it is necessary to create an environment in which the effect of extended guarantee services can be well realized. In the empirical model, the higher the emotional and economic benefits are perceived, the higher the purchase intention according to the future purchase of extended guarantees. Conclusion: Through this study, various problems that may be caused by the structural diversity of the supply chain providing extended warranties in the future can be viewed and contribute to the theoretical foundation for strategic understanding.

• Journal of Applied Reliability
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• v.15 no.1
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• pp.1-5
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• 2015

This note suggests three approaches to improve reliability in developing weapon systems. The high complexity of the weapon systems make it hard to analyze and predict of those reliability. Current situations of the reliability have been reviewed in terms of logistics support analysis (LSA), warranty policy, maintenance and development. Three suggestions are notified to improve the reliability considering the complexity of the weapon systems.

• Proceedings of the Safety Management and Science Conference
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• 2011.11a
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• pp.523-533
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• 2011

최근 들어 시스템이나 부품에 대한 고객의 요구조건이 다양해지고 제품책임과 품질보증 등의 사회적 요구가 점차 엄격해지고 있다. 이에 기업에서는 위험을 줄이고 제품의 합리적인 정보를 얻기 위해 제품 관련 보증데이터 수집 시스템을 구축하고 분석과 예측을 위한 다양한 연구가 진행되고 있다. 그러나 데이터 수집체계 구축에 많은 시간이 소요되고 데이터 유형에 따른 분석 방법에 익숙하지 못하여 데이터를 수집하고 분석하는 대에 어려움이 되고 있다. 본 연구에서는 보증데이터의 분석방법에 대한 연구 동향과 적용 현황을 조사하고, 보증데이터를 통한 효과적 분석방법과 활용방안을 모색 하고자 한다.

• Proceedings of the Korean Institute Of Construction Engineering and Management
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• 2007.11a
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• pp.446-449
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• 2007

For the restoration of construction industry, the government have offered the policy since the end of 1990. It has offered to develop the world-class technology and establish the effective production structure. In the government policy, the delivery and contracting method has improved so that construction industry could be recognized. Foreign countries have conducted the R&D and application of Innovative Contracting for improvement of facilities, reduction of LCC and innovation of contractor. Among the Innovative Contracting, 'Performance Warranty Contracting' is defined that A guarantee of the integrity of a product and of the makers responsibility for the replacement or repair of deficiencies. Performance Warranty Contracting is used for technology developments of contractor, improvement of quality, reduction of LCC, prevention of early deficiencies and reduction of owner's inspection works. This paper analyzes concept and effects of Performance Warranty Contracting and presents considerations according to the introduction.

• Journal of Information Technology Services
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• v.8 no.4
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• pp.175-185
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• 2009

Objectifying claims filed during the warranty period, analyzing the current circumstances and improving on the problem in question is an activity worth doing that could reduce the likelihood of claims to occur, cut down on the costs, and enhance the corporate image of the manufacturer. Existing analyses of claims are confronted with two problems. First, you can't precisely assess the risks of claims involved by means of the value of claims per 100 products alone. Second, even in a normal state, the existing approach fails to capture the probabilistic conflicts that escape the upper control limit of claims, thus leading to wrong control activities. To solve the first problem, this paper proposed that a time series detection concept where the claim rate is monitored based on the date when problems are processed and a hazard function for expression of the claim rate be utilized. For the second problem, this paper designed a model whereby to define a normal state by making use of PID (Proportion, Integral, Differential) and infer by way of a fuzzy concept. This paper confirmed the validity and applicability of the proposed approach by applying methods suggested in the actual past data of warranty claims of a large-scaled automotive firm, unlike hypothetical simulation data, in order to apply them directly in industrial job sites, as well as making theoretical suggestions for analysis of claims.