• 제목/요약/키워드: Users' trust

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도서관에 대한 인식과 정보 이용 분석 연구 - 청소년과 대학생의 차이를 중심으로 - (An Analysis of Perceptions and Information Use for Library: by Comparing the Differences for the Adolescents and College Students)

  • 이정미
    • 한국비블리아학회지
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    • 제26권3호
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    • pp.291-314
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    • 2015
  • 본 연구는 청소년과 대학생 이용자들의 도서관에 대한 인식과 정보이용을 개괄적으로 살펴보고 각 요소들과 이에 연관된 상관관계 탐색을 목적으로 한다. 이를 위한 데이터는 설문조사로 수집, 기술통계 및 상관분석을 통해 분석되었다. 연구결과, 이용자들은 도서관 정보원은 신뢰하나 실제 탐색에는 탐색엔진을 압도적으로 선호하는 것으로 나타났으며. 쉽게 빠르게 획득가능한 정보원을 사용하는 경향이 있었다. 정보원 비교 등 각 요소들의 상관관계를 확인한 결과 상당히 많은 요소들 사이의 상호연관성이 유의한 차이를 보이는 것으로 나타났다.

블로그 사용자의 세분화와 전자상거래에 미치는 영향에 관한 연구 (Segmenting blog users and its implications to the e-commerce behavior)

  • 신민수;염지환;이우열
    • 한국산학기술학회논문지
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    • 제11권11호
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    • pp.4320-4330
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    • 2010
  • 양방향 커뮤니케이션을 가능케 하고 사용자들간의 능동적 참여를 가능케 하는 블로그는 현재 2000만 이상의 사이트가 개설되었다. 본 논문에서는 블로거를 구분하는 특성 요인을 기반으로 블로거를 세분화하는 과정을 거치고, 세분화된 블로거의 특성을 분석함과 동시에 영향력이 작은 블로거의 어떠한 특정 요인이 영향력이 큰 블로거로의 전환을 야기시키는지에 대한 분석을 하였다. 블로그의 내용적 요소와 심리적 요소를 독립변수로 설정하여 내용 및 심리적 요소, 그리고 태도와 신뢰 및 구매의도와의 관계를 규명하였다. 연구 결과 블로그 사용자의 의견선도적 성향과 정보탐색적 성향이 쇼핑몰에 대한 태도에 유의미한 영향을 미치는 것으로 분석되었다.

E-SERVQUAL and Its Impact on the Performance of Islamic Banks in Malaysia from the Customer's Perspective

  • Baber, Hasnan
    • The Journal of Asian Finance, Economics and Business
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    • 제6권1호
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    • pp.169-175
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    • 2019
  • Service quality has been a point of discussion from the decades as it is important for customer satisfaction, loyalty and retention. Various models have been proposed to measure the quality in the service sector. Models are modified in accordance with context and geography to assess the quality of service better. This study aims to investigate the impact of the modified e-SERVQUAL model on the customer perception about the existing relation and potential scope of doing business with a bank which in-turn will decide the performance of the bank. Statistical data was analyzed through various tests like reliability analysis, correlation and regression analysis using SPSS 25.0. The primary data of e-SQ and performance was gathered from 721 internet banking users using 32 item questionnaire, representing 72% response rates, of four selected Islamic banks of Malaysia. E-SERQUAL was modified by adding Shariah Compliance information about banks and products for Islamic banking customers. The finding specified that efficient & reliable services, fulfillment, security/trust, and Shariah compliance information have a significant association with the performance of Islamic banks. The research is original and its implications will be helpful for Islamic banks across the world to enhance the online experience of customers, which will help them to retain the customers in the rapid changing virtual environment.

로지스틱 회귀분석을 이용한 핀테크 결제 서비스 수용 요인 분석 (An Analysis of Factors Affecting Fintech Payment Service Acceptance Using Logistic Regression)

  • 황신해;김정군
    • 한국시뮬레이션학회논문지
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    • 제27권1호
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    • pp.51-60
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    • 2018
  • 본 연구는 혁신확산이론과 관련 선행연구를 기반으로 사용자의 핀테크 결제 서비스 사용 영향요인을 서비스와 사용자 측면으로 분류하여 파악하고 인과관계를 실증 검증하였다. 사용자 수용에 영향을 미치는 서비스 특성으로 복잡성, 혜택, 서비스 제공자 신뢰와 인지된 위험을 서비스 특성으로, 개인 혁신성과 보안사고 경험을 사용자 특성으로 분류하여 연구모형을 구성하였다. 이항 로지스틱 회귀분석 결과 인지된 위험과 사용의 복잡성, 보안사고 경험은 사용자의 핀테크 수용에 부정적인 영향을 미치며 개인혁신성은 긍정적인 영향을 미치는 것으로 나타났다. 추가로 인지된 위험이 핀테크 서비스 수용에 미치는 부정적인 영향을 강화하는 보안사고 경험의 조절효과 역시 유의미하게 나타났다.

UEPF:A blockchain based Uniform Encoding and Parsing Framework in multi-cloud environments

  • Tao, Dehao;Yang, Zhen;Qin, Xuanmei;Li, Qi;Huang, Yongfeng;Luo, Yubo
    • KSII Transactions on Internet and Information Systems (TIIS)
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    • 제15권8호
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    • pp.2849-2864
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    • 2021
  • The emerging of cloud data sharing can create great values, especially in multi-cloud environments. However, "data island" between different cloud service providers (CSPs) has drawn trust problem in data sharing, causing contradictions with the increasing sharing need of cloud data users. And how to ensure the data value for both data owner and data user before sharing, is another challenge limiting massive data sharing in the multi-cloud environments. To solve the problems above, we propose a Uniform Encoding and Parsing Framework (UEPF) with blockchain to support trustworthy and valuable data sharing. We design namespace-based unique identifier pair to support data description corresponding with data in multi-cloud, and build a blockchain-based data encoding protocol to manage the metadata with identifier pair in the blockchain ledger. To share data in multi-cloud, we build a data parsing protocol with smart contract to query and get the sharing cloud data efficiently. We also build identifier updating protocol to satisfy the dynamicity of data, and data check protocol to ensure the validity of data. Theoretical analysis and experiment results show that UEPF is pretty efficient.

Critical Factors Influencing Consumer Online Purchase Intention for Cosmetics and Personal Care Products in Vietnam

  • NGUYEN, Lan;LE, Hoa Chi;NGUYEN, Thuy Thu
    • The Journal of Asian Finance, Economics and Business
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    • 제8권9호
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    • pp.131-141
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    • 2021
  • With the rapid development of the Internet, online shopping has grown so fast that almost any good or service can be sold online today. The popularity and rapid growth of e-commerce signal a huge market opportunity for e-retailers. From the organizational perspective, it is necessary to evaluate and explore what drives customers to buy their products or to use their services. This study, therefore, aims to explain the online purchase intention and its determinants of Vietnamese customers for cosmetics and personal care products. Quantitative data was collected from an online survey conducted among university students, then was put into SPSS and AMOS for further analysis. Descriptive statistics, Cronbach's alpha test, exploratory factor analysis (EFA), regression analysis, and SEM were used to examine data from 434 valid answers. The research findings reveal that four factors positively affect purchase intention: Shopping enjoyment has the most significant impact, followed by trust, benefit, and website quality. On the other hand, perceived risk negatively influences purchase intention. While the cosmetics and personal care industry is thriving with a huge number of producers and consumers throughout the world, this study contributes to the existing literature in terms of capturing customers' needs and developing effective strategies to attract more online users.

A Study on the Effect of SNS Characteristics of Restaurant Franchise on the Customer Decision and Redelivery Intention

  • Jo, Gye-Beom
    • 한국컴퓨터정보학회논문지
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    • 제24권5호
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    • pp.139-147
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    • 2019
  • This study is conducted to analyze how Social Media characteristics of restaurant franchise affect customer decision making and redelivery intention and find out how to do Social Media marketing which is getting important. Through this study, we will understand the direction of Social Media management. In this study, we had 220 users to respond questionnaires who looked up about restaurant franchise through Social Media. In the previous research, we classified the Social Media characteristics about the restaurant franchise into the fields of liveliness, agreement, reliability, communication, accuracy, and entertainment. In order to verify the hypothesis, we conducted single regression analysis and multiple regression analysis and verified the relationship between variables. First, we found that Social Media characteristics of restaurant franchise has a positive relationship with favorability. Second, Social Media characteristics of restaurant franchise has a positive relationship with satisfaction. Third, favorability has a positive effect on satisfaction. Fourth, favorability has a positive effect on the intention of re-inquiry and redeliver. Fifth, satisfaction has a positive effect on the revisit and intention to redirect. As a result of the study, we found that restaurant franchise will gain trust of customers if they take into account the characteristics of Social Media of restaurant franchise and conduct customized marketing according to the head office of restaurant franchise and perform continuous feedback and management in order to improve customer's favorability and loyalty.

창업 프로세스를 지원하는 온라인 창업 교육 시스템 수용 의도 연구 (The Acceptance Intention of Online Start-up Education Systems for Start-up Process)

  • 강소영;문현실;김재경;최방길
    • 한국IT서비스학회지
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    • 제17권4호
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    • pp.119-137
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    • 2018
  • Recently, the start-up firms have been under the spotlight because they can create many jobs and are regarded as the growth engine of a country in the fourth industrial revolution. Moreover, after the global financial debacle, many countries emphasize on an entrepreneurial spirit and venture firms. they also pay attention to the importance of educations to promote the start-up firms. In this work, based on technology acceptance model, we try to identify the main factors of accepting online start-up education system. We first defined this system as the online start-up education system which refers to a system to support learning for knowledge, experiences and overall process of start-up firms' tasks. This system also simulates tasks related with prep-entrepreneur so that can be regarded as a kind of decision support systems. As this system has some characteristics, we confirmed some factors of extended technology acceptance model. In our experiments, we find that the perceived ease of use and trust are main factors of acceptance for the online start-up education systems. These results mean that the system should be made to be easy and trustful for their users. Therefore, we expect that this work will be helpful to researchers and developers who consider start-up education systems and provide a way to activate founding start-up firms.

Sequential fusion to defend against sensing data falsification attack for cognitive Internet of Things

  • Wu, Jun;Wang, Cong;Yu, Yue;Song, Tiecheng;Hu, Jing
    • ETRI Journal
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    • 제42권6호
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    • pp.976-986
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    • 2020
  • Internet of Things (IoT) is considered the future network to support wireless communications. To realize an IoT network, sufficient spectrum should be allocated for the rapidly increasing IoT devices. Through cognitive radio, unlicensed IoT devices exploit cooperative spectrum sensing (CSS) to opportunistically access a licensed spectrum without causing harmful interference to licensed primary users (PUs), thereby effectively improving the spectrum utilization. However, an open access cognitive IoT allows abnormal IoT devices to undermine the CSS process. Herein, we first establish a hard-combining attack model according to the malicious behavior of falsifying sensing data. Subsequently, we propose a weighted sequential hypothesis test (WSHT) to increase the PU detection accuracy and decrease the sampling number, which comprises the data transmission status-trust evaluation mechanism, sensing data availability, and sequential hypothesis test. Finally, simulation results show that when various attacks are encountered, the requirements of the WSHT are less than those of the conventional WSHT for a better detection performance.

An Investigation of Behavioral Intention Towards QR Code Payment in Bangkok, Thailand

  • SUEBTIMRAT, Panupong;VONGUAI, Rawin
    • The Journal of Asian Finance, Economics and Business
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    • 제8권1호
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    • pp.939-950
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    • 2021
  • The purpose of this research is to investigate the factors affecting Thai commercial bank users' behavioral intention towards QR code payment system via mobile banking applications. The researchers conducted the study based on quantitative research approach. Non-probability sampling method such as the quota and convenience sampling was applied as sampling technique. A self-administered questionnaire was distributed. The data was collected from 1,800 respondents living in Bangkok, who have had an experience with QR code payment system with the top-three mobile banking applications in Thailand. This study concentrates on confirmatory factor analysis and structural equation modeling as a statistical tool to examine the data, model accuracy, and influence of critical variables. In addition, the researchers applied the first-order and second-order techniques to examine the relationship between constructs. Adoption readiness and perceived risk were second-order constructs. The results reveled that compatibility has an impact on attitude towards QR code payment. Moreover, adoption readiness, compatibility, attitude, and personal innovativeness are statistically significant that impact behavioral intention towards QR code payment. The strongest antecedents of behavioral intention were compatibility, attitude, adoption readiness, and personal innovativeness, respectively. Surprisingly, perceived risk and perceived trust do not statistically have a significant impact on behavioral intention towards QR code payment.