• Asia-pacific Journal of Multimedia Services Convergent with Art, Humanities, and Sociology
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• v.7 no.4
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• pp.193-202
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• 2017

With the growth of Chinese manufacturing industry and strengthening of manufacturing industry in advanced countries, the competitiveness of Korean manufacturing industry has become weak. Accordingly, it is time when energy for new growth is required very strongly. This research is the basic research to construct a cognitive and emotional information system to support sound design in manufacturing industry, and aims to develop AUI (Auditory User Interface) guideline. To fulfill research aims, this research conducted interviews to persons belonging to the manufacturing industry, and analyzed contexts and major characteristics related with AUI design. In addition, this research conducted survey on 269 persons on user preference on representative function of products. By analyzing survey data, this research examined the most suitable melody method for each sound, and difference in user preference between men and women. Based on beep sound, it performed analysis focusing on the number of sounds, melody types, and code. It also extracted AUI guidelines usable when users of the product into male and female. This research has significance in the sense that it built the basic guide data which can support AUI design in manufacturing industry.

• Journal of Intelligence and Information Systems
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• v.25 no.3
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• pp.221-238
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• 2019

Recently, companies and public institutions have been actively introducing chatbot services in the field of customer counseling and response. The introduction of the chatbot service not only brings labor cost savings to companies and organizations, but also enables rapid communication with customers. Advances in data analytics and artificial intelligence are driving the growth of these chatbot services. The current chatbot can understand users' questions and offer the most appropriate answers to questions through machine learning and deep learning. The advancement of chatbot core technologies such as NLP, NLU, and NLG has made it possible to understand words, understand paragraphs, understand meanings, and understand emotions. For this reason, the value of chatbots continues to rise. However, technology-oriented chatbots can be inconsistent with what users want inherently, so chatbots need to be addressed in the area of the user experience, not just in the area of technology. The Fourth Industrial Revolution represents the importance of the User Experience as well as the advancement of artificial intelligence, big data, cloud, and IoT technologies. The development of IT technology and the importance of user experience have provided people with a variety of environments and changed lifestyles. This means that experiences in interactions with people, services(products) and the environment become very important. Therefore, it is time to develop a user needs-based services(products) that can provide new experiences and values to people. This study proposes a chatbot development process based on user needs by applying the design thinking approach, a representative methodology in the field of user experience, to chatbot development. The process proposed in this study consists of four steps. The first step is 'setting up knowledge domain' to set up the chatbot's expertise. Accumulating the information corresponding to the configured domain and deriving the insight is the second step, 'Knowledge accumulation and Insight identification'. The third step is 'Opportunity Development and Prototyping'. It is going to start full-scale development at this stage. Finally, the 'User Feedback' step is to receive feedback from users on the developed prototype. This creates a "user needs-based service (product)" that meets the process's objectives. Beginning with the fact gathering through user observation, Perform the process of abstraction to derive insights and explore opportunities. Next, it is expected to develop a chatbot that meets the user's needs through the process of materializing to structure the desired information and providing the function that fits the user's mental model. In this study, we present the actual construction examples for the domestic cosmetics market to confirm the effectiveness of the proposed process. The reason why it chose the domestic cosmetics market as its case is because it shows strong characteristics of users' experiences, so it can quickly understand responses from users. This study has a theoretical implication in that it proposed a new chatbot development process by incorporating the design thinking methodology into the chatbot development process. This research is different from the existing chatbot development research in that it focuses on user experience, not technology. It also has practical implications in that companies or institutions propose realistic methods that can be applied immediately. In particular, the process proposed in this study can be accessed and utilized by anyone, since 'user needs-based chatbots' can be developed even if they are not experts. This study suggests that further studies are needed because only one field of study was conducted. In addition to the cosmetics market, additional research should be conducted in various fields in which the user experience appears, such as the smart phone and the automotive market. Through this, it will be able to be reborn as a general process necessary for 'development of chatbots centered on user experience, not technology centered'.

• KIPS Transactions on Software and Data Engineering
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• v.2 no.11
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• pp.815-822
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• 2013

Nowadays, the various kind of software packages that support content creation consumed in touch-type terminals as an application have come into the market. These softwares have a different style of user task compare to existing user task. The reason why difference style has been appeared for now is because interaction timing has a important role of both content creation and consumption. For this reason, in this paper, we propose a software UI design framework for content creation using MB-UID and UCD model based on task modeling. The proposed framework is made up of five steps: business rule model, creation role model, creation flow model, creation action model, presentation model. Through this framework, we handle the interaction between a content creator and software user interface at the content creation phase. At the same time, we consider a possible interaction type which can occur by consumers at the consumption phase in advance.

• Journal of the Ergonomics Society of Korea
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• v.35 no.6
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• pp.519-533
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• 2016

Objective: This study lays its aims at the definition of relevant operation method and function by researching on the value to be brought when applying smart device that can hand carry soft and flexible materials like jelly. Background: New technology and material play a role in bringing type transformation of interface and change of operation system. Recently, importance has been increased on the study of Organic User Interface (OUI) that conducts research on the value of new method of input and output adopting soft and flexible materials for various instruments. Method: For fulfillment of the study, 27 kinds of gestures have been defined that are usable in handheld device based on existing studies. Quantitative research of survey was conducted of adult male and female of 20s through 30s and an analysis was done on the function that can be linked to gestures with highest level of satisfaction. In order to analyze needs and hurdles of users for the defined gesture, a focus group interview was conducted aiming at the groups of early adopters and ordinary users. Results: As a result, it was found that users have much value regarding usability and fun for elastic device and analysis could be conducted on preferred gesture and its linkable functions. Conclusion: What is most significant with this study is that it sheds new light on the values of a device made of elastic material. Beyond finding and defining the gestures and functions that can be applied to a handheld elastic device, the present study identified the value elements of an elastic device - 'usability and 'fun' -, which users can basically desire from using it. Application: The data that this study brought forth through preference and satisfaction test with the gestures and associated functions will help commercialize an elastic device in future.

• Journal of Korean Society of Industrial and Systems Engineering
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• v.29 no.1
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• pp.34-40
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• 2006

Many producers put sampling inspection policy into the way of their convenience. Examples of the convenience are irregular lot size and too small sample size. Because they don't use a standard sampling inspection policy, they can not guarantee the quality level of their products. In this study, we developed a user-centered design program which can calculate the AOQL of their products to their buyers in the case of irregular lot size and too small sample size. Also this program propose a linear inspection cost by Hald's model.

• Proceedings of the IEEK Conference
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• 2000.11a
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• pp.255-258
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• 2000

This paper presents an Interprocessor Communication Network(IPC net) in ATM switching system. In order to supply stable and independent path for processor communication, additional network i.e., Ethernet, is suggested. An Ethernet switch centered on Ethernet binds each processor into a work range. IPC net proposed in this paper assures end-to-end inter-processor connection, uniform 100Mbps Ethernet bandwidth and enhanced user cell throughput of ATM switch with minimum Ethernet supporting block integrated into ATM system

• Proceedings of the Korean Society for Information Management Conference
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• 1998.08a
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• pp.35-39
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• 1998

이용자 중심 연구의 이론적 및 방법론적 기초들이 발달함으로써, 그것들은 이세 점점 더 시스템 중심의 접근에 도전할 수 있게 될 것이다. 우리는 여기에서 정보 시스템 설계에 채용할 수 있는 이용자 중심 접근의 개념과 시스템 설계를 위한 일곱 가지의 구성 요소에 대하여 검토해 보았다. 시스템 설계는 이용자 중심의 접근을 추구하기 위한 가장 분명한 경우이다. 그러한 초점이 없이, 어떤 종류의 이용자를 위하여 시스템을 설계하는 것은 어려운 일이다. 어떤 이용자를 위하여 시스템을 디자인하는가 하는 문제에 대한 해답은 이용자에게 초점을 맞추기보다는 이용자가 성취하려고 노력하는 것이 무엇인지에 대하여 초점을 맞추는 것이다.

• 한국IT서비스학회:학술대회논문집
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• 2008.11a
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• pp.266-271
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• 2008

산업의학 분야에서 유비쿼터스 기술을 이용한 서비스는 처치 중심의 의료 서비스보다 예방 중심의 의료 서비스를 제공하기 위한 필수적인 서비스로 인식되고 있다. 본 논문에서는 IP-USN을 기반으로 한 산업장 환경 모니터링 서비스를 구축하는 과정과 적용된 서비스에 대해 소개한다. 그리고, 산업장 환경 모니터링을 위한 서비스를 구축하는데 필요한 사용자 계층에 대한 특성과 전체 서비스 프레임워크를 효율적으로 구성할 수 있는 기법을 제안한다. 특히, 사용성을 고려한 사용자 모델과 서비스 프레임워크는 산업장 환경 모니터링 서비스의 사용 효율과 사용 성능을 향상시킬 수 있다.

• Journal of Korean Society for Quality Management
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• v.27 no.1
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• pp.111-134
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• 1999

Although the role of information system has been rapidly increasing in modern management, there have been few researches on the quality assurance in information system. This paper suggests how to apply quality function deployment(QFD) to information system development in order to build up user-centered quality assurance system. The main focus of the paper is how to design the linkages between management strategy, information systems, and the users using quality function deployment.

• Journal of Information Technology Services
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• v.12 no.1
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• pp.323-340
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• 2013

As the importance of collaboration becomes critical in today's open and complex business environment network, the issues and solutions on compatibility and reusability between different kinds of applications are being increasingly important as well in systems analysis and design. And therefore, service-centered SOA is receiving attention in such business environment as a strategic approach that makes possible for prompt action according to the needs of users and business process. Various implementation methodologies have been proposed for SOA, however, in practical aspects most of them have some problems since they fail to propose specific policies in definition and identification of services for the exact user requirements and business situations. To solve or alleviate those problems, this paper suggests a new service identification model based on hierarchical ontology, where three different ontologies such as business ontology, context ontology and service ontology are proposed to define the relationship and design the link between user requirements, business process, applications and services. Through a suggested methodology in this paper, it would be possible to provide proactive services that meets a variety of business environments and demands of user. Also, since the information can be modified adaptively and dynamically by hierarchical ontology, this study is expected to play a positive role in increasing the flexibility of systems and business environments.