• 제목/요약/키워드: User Perceived Value

검색결과 165건 처리시간 0.031초

온.오프라인 채널에서 지각된 품질이 서비스의 개인가치에 미치는 영향에 관한 연구 -인지욕구의 조정효과를 중심으로- (A Study on Perceived Quality affecting the Service Personal Value in the On-off line Channel - Focusing on the moderate effect of the need for cognition -)

  • 성형석
    • 한국유통학회지:유통연구
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    • 제15권3호
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    • pp.111-137
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    • 2010
  • 본 연구는 서비스 시장에서의 지각된 품질과 개인가치간의 인과적 관계 및 고객의 인지욕구에 따른 온 오프라인상의 조절효과에 대해 실증분석하였으며 이를 통해 개인가치에 대한 서비스 전략과 마케팅 관리의 중요성을 제시하고 있다. 서비스 시장에서 서비스 제공자와 구매자간의 장기적 거래관계의 중요성이 크게 부각됨에 따라 관계구축 및 강화에 매우 중요한 역할을 하는 개인가치에 관한 연구는 학계뿐만 아니라 실무적으로도 고객관계관리의 관점에서 시사하는 바가 크다고 할 수 있다. 실증분석을 위해 대형마트(할인점)와 인터넷 쇼핑몰을 이용하는 고객을 대상으로 설문을 통해 데이터를 수집하였으며 온 오프라인의 비교분석을 통한 차이검증을 위한 인과적 구성모델에 대해 구조방정식 모델분석을 통해 가설검증하였다. 구성모델에 대한 분석결과 물리적 환경, 상호작용 품질, 그리고 결과품질로 구성된 지각된 품질은 안정적 삶, 사회적 인식, 사회적 통합으로 구성된 서비스 개인가치에 통계적으로 매우 유의한 정(+)의 영향을 미치는 것으로 나타났으며 집단간 차이효과분석을 통해서도 온 오프라인에 따른 조정효과는 온라인에서보다는 오프라인에서 더 유의한 것으로 나타났다. 그리고 온라인상에서의 서비스에 대한 인지욕구가 높을 때보다는 오프라인상에서의 서비스에 대한 인지욕구가 높을 때 개인가치에 더 유의한 영향을 미치는 것으로 나타났다. 마지막으로 본 연구의 구성모델에 대한 적합도 역시 수용할만한 수준인 것으로 나타났다.

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서울시 및 수도권 거주자의 침실환경과 침실 사용자그룹 세분화에 관한 연구 (A Study on Sleep Environment in Bedroom and Segmentation of Sleepers in Seoul and Metropolitan Area)

  • 김비나;전정윤
    • 한국주거학회논문집
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    • 제20권1호
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    • pp.37-44
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    • 2009
  • Sleep has big influence on our life, for example productivity, character formation of babies, mortality and the people who suffered from sleep problem are also diverse. Therefore, indoor environmental supports for good sleep, might be different with the situation and need of respective person. The objectives of this study are: 1) to investigate the current bedroom condition, sleep problem, and life pattern of Korean. 2) to classify Korean into several groups and explain their characteristics relevant to sleep, in order to understand Korean's need for good sleep. The questionnaire was sent out to Seoul and its environs in Jan.$\sim$Feb. 2008, and total of 702 questionnaires were collected. The research on the bedroom condition was conducted around perceived influence of environmental factors, opening and closing of the door, cooling and heating strategy, clo value during sleep, bedding type, lighting, sharing bedroom. People are divided into 6 groups by 8 factors, and 5 groups could be seen that they need some management for good sleep because of their sleep problem.

물류정보시스템 특성변수와 성과간의 관계에 내부업무효율성과 조직혁신이 미치는 영향에 관한 연구 (A Study on the Effects of Logistic Information System on Performance by Efficiency of Internal Operation and Organizational Innovation)

  • 심국보
    • 한국항만경제학회지
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    • 제24권1호
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    • pp.85-102
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    • 2008
  • 본 연구에서는 물류정보시스템을 도입활용하고 있는 무역업체들을 대상으로 내부업무효율성과 조직혁신정도를 조절변수로 하여, 내부업무효율성과 조직혁신정도가 높은 집단과 낮은 집단으로 구분하여, 이들 각 집단의 물류정보시스템 특성변수가 성과(이용자가치와 인식된 유용성)에 미치는 영향을 분석하였다. 연구결과, 구조화된 업무 환경에서 물류정보시스템을 통한 지속적인 업무수행과 더불어 조직혁신을 위한 기업차원에서의 노력이 병행되어야 하며, 물류정보시스템 도입 무역업체들은 정기적으로 기업의 업무활동전반에 대한 정확한 평가와, 전략수립을 통해 물류정보 시스템의 성과 제고를 위한 노력을 기울여야 할 것이며, 본 연구에서 나타난 바와 같이 물류정보시스템 도입 무역업체들의 낮은 조직혁신정도를 향상시킬 수 있는 조직자체의 각성과 노력이 뒤따라야 할 것이다.

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공공임대주택의 근린생활시설 활성화 방안 연구 (Study on the Direction to Revitalize Commercial Facilities in the Public Rental Housing Complexes)

  • 한다혁;이민석
    • 한국주거학회논문집
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    • 제28권1호
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    • pp.9-17
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    • 2017
  • This study investigates and analyzes (1) the status of neighborhood commercial facilities, (2) the location of neighborhood commercial facilities and (3) the users' viewpoint of them for the purpose of establishing the revitalizing factors of neighborhood commercial facilities within permanent rental housing complexes. This study attempts to determine the factors that revitalize neighborhood commercial facilities through quantitative factor analysis based on the analysis of the basic status and purpose of neighborhood commercial facilities using the basic status of permanent rental housing complexes and the quantitative data on neighborhood commercial facilities within these complexes. A survey investigating the residents' perception of neighborhood commercial facilities was conducted to analyze the qualitative aspects neighborhood commercial facilities within permanent rental housing complexes. The factors affecting the revitalization of neighborhood commercial facilities were analyzed by quantifying the actual problems perceived by the users and the elements of their use patterns. From these analysis results, it was found that the factors are not independent from one another, but organically affect one another. It is expected that more meaningful data will be obtained if future studies conduct correlation analysis and weighted value analysis on each factor based on the findings of the present study.

공원잔디공간의 "레크레이션"수용능력에 관한 연구(III) -혼잡도 지각과 만족도에 근거한 심리적 수용능력의 추정- (A Study on the Recreation Carrying Capacity of Lawn Areas in Parks(III) -Estimation of Psychological Carrying Capacity-)

  • 엄붕훈
    • 한국조경학회지
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    • 제20권3호
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    • pp.93-102
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    • 1992
  • This study was carried out to estimate the recreation carrying capacity of lawn areas in parks. Recreation carrying capacity in this study is composed of two parts, ecological carrying capacity. This part deals with the psychological carrying capacity, based on the perception of crowding level and recreation satisfaction of users. The survey was conducted at the lawn areas of Doturag World and Seorabul Plaza in Bomun Resort Complex in Kyungju. The major results are as follows: 1. As the result of regression of regression analysis between use density of lawn area and level of perceived crowding, the capacity was estimated as 60.0㎡ man. 2. As the result of regression analysis between use density of lawn areas and total recreation satisfaction, the capacity was estimated as 48.5㎡/man. 3. As the result of regression analysis between use density of lawn areas and satisfaction to use density, the capacity was estimated as 63.2㎡/man. 4. As a conclusion, the psychological carrying capacity was estimated as 60.0㎡/man. And this value is based on user's perception of crowding and recreation satisfaction level for each use densities.

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지속 사용 행동이 실 사용량에 끼치는 영향: 모바일 웹을 중심으로 (The Impact of Continued Behavior on Real Usage: Focusing on Mobile Web)

  • 최훈;유성열
    • 한국콘텐츠학회논문지
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    • 제8권1호
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    • pp.27-38
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    • 2008
  • 정보 기술의 급격한 발달로 인해 다양한 상품과 서비스가 출시되고 있다. 하지만 지속적으로 사용을 계속하는 상품이나 서비스는 많지 않은 것이 현실이다. 새로운 사용자를 유치하는 것보다 기존 사용자를 지속시키는 것은 기업의 효율적인 측면에서 매우 중요하다. 하지만, 기존의 정보 기술과 관련한 연구들은 새로운 사용자를 유치하는데 초점이 맞추어져 왔다. 따라서 기존 사용자를 지속적으로 유지하기 위한 연구는 매우 미미한 실정이다. 본 연구에서는 모바일 웹 사용자를 대상으로 모바일 웹의 지속적 사용을 위한 지속 사용 모델을 개발하였고, 이러한 지속 사용 행동이 실제 사용량에 어떠한 영향을 끼쳤는지 파악하고자 하였다. 이를 위해 모바일 웹의 지속적 사용에 중요한 영향을 끼치는 요인을 발굴하였고, 이를 실증적으로 검증하고자 하였다. 연구 결과, 사후 기대인 사후 유용성, 사후 사용 편의성, 사후 즐거움, 사후 지각된 가치가 사용자의 만족, 사용 지속의도에 유의하게 영향을 끼쳤으며, 사용자의 사용지속의도 역시 모바일 웹의 실 사용량에 유의하게 영향을 끼쳤다. 본 연구 결과와 더불어, 만족과 사용 지속의도에 중요하게 끼치는 영향은 서로 다르게 나타나 만족과 사용 지속의도를 높이는 전략이 서로 다르게 해야 함을 시사하고 있다. 마지막으로 본 연구는 연구의 한계점과 실증적 시사점에 대하여 제시하고 있다.

시맨틱 웹 기술혁신의 채택과 확산: 질적연구접근법 (The Adoption and Diffusion of Semantic Web Technology Innovation: Qualitative Research Approach)

  • 주재훈
    • Asia pacific journal of information systems
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    • 제19권1호
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    • pp.33-62
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    • 2009
  • Internet computing is a disruptive IT innovation. Semantic Web can be considered as an IT innovation because the Semantic Web technology possesses the potential to reduce information overload and enable semantic integration, using capabilities such as semantics and machine-processability. How should organizations adopt the Semantic Web? What factors affect the adoption and diffusion of Semantic Web innovation? Most studies on adoption and diffusion of innovation use empirical analysis as a quantitative research methodology in the post-implementation stage. There is criticism that the positivist requiring theoretical rigor can sacrifice relevance to practice. Rapid advances in technology require studies relevant to practice. In particular, it is realistically impossible to conduct quantitative approach for factors affecting adoption of the Semantic Web because the Semantic Web is in its infancy. However, in an early stage of introduction of the Semantic Web, it is necessary to give a model and some guidelines and for adoption and diffusion of the technology innovation to practitioners and researchers. Thus, the purpose of this study is to present a model of adoption and diffusion of the Semantic Web and to offer propositions as guidelines for successful adoption through a qualitative research method including multiple case studies and in-depth interviews. The researcher conducted interviews with 15 people based on face-to face and 2 interviews by telephone and e-mail to collect data to saturate the categories. Nine interviews including 2 telephone interviews were from nine user organizations adopting the technology innovation and the others were from three supply organizations. Semi-structured interviews were used to collect data. The interviews were recorded on digital voice recorder memory and subsequently transcribed verbatim. 196 pages of transcripts were obtained from about 12 hours interviews. Triangulation of evidence was achieved by examining each organization website and various documents, such as brochures and white papers. The researcher read the transcripts several times and underlined core words, phrases, or sentences. Then, data analysis used the procedure of open coding, in which the researcher forms initial categories of information about the phenomenon being studied by segmenting information. QSR NVivo version 8.0 was used to categorize sentences including similar concepts. 47 categories derived from interview data were grouped into 21 categories from which six factors were named. Five factors affecting adoption of the Semantic Web were identified. The first factor is demand pull including requirements for improving search and integration services of the existing systems and for creating new services. Second, environmental conduciveness, reference models, uncertainty, technology maturity, potential business value, government sponsorship programs, promising prospects for technology demand, complexity and trialability affect the adoption of the Semantic Web from the perspective of technology push. Third, absorptive capacity is an important role of the adoption. Fourth, suppler's competence includes communication with and training for users, and absorptive capacity of supply organization. Fifth, over-expectance which results in the gap between user's expectation level and perceived benefits has a negative impact on the adoption of the Semantic Web. Finally, the factor including critical mass of ontology, budget. visible effects is identified as a determinant affecting routinization and infusion. The researcher suggested a model of adoption and diffusion of the Semantic Web, representing relationships between six factors and adoption/diffusion as dependent variables. Six propositions are derived from the adoption/diffusion model to offer some guidelines to practitioners and a research model to further studies. Proposition 1 : Demand pull has an influence on the adoption of the Semantic Web. Proposition 1-1 : The stronger the degree of requirements for improving existing services, the more successfully the Semantic Web is adopted. Proposition 1-2 : The stronger the degree of requirements for new services, the more successfully the Semantic Web is adopted. Proposition 2 : Technology push has an influence on the adoption of the Semantic Web. Proposition 2-1 : From the perceptive of user organizations, the technology push forces such as environmental conduciveness, reference models, potential business value, and government sponsorship programs have a positive impact on the adoption of the Semantic Web while uncertainty and lower technology maturity have a negative impact on its adoption. Proposition 2-2 : From the perceptive of suppliers, the technology push forces such as environmental conduciveness, reference models, potential business value, government sponsorship programs, and promising prospects for technology demand have a positive impact on the adoption of the Semantic Web while uncertainty, lower technology maturity, complexity and lower trialability have a negative impact on its adoption. Proposition 3 : The absorptive capacities such as organizational formal support systems, officer's or manager's competency analyzing technology characteristics, their passion or willingness, and top management support are positively associated with successful adoption of the Semantic Web innovation from the perceptive of user organizations. Proposition 4 : Supplier's competence has a positive impact on the absorptive capacities of user organizations and technology push forces. Proposition 5 : The greater the gap of expectation between users and suppliers, the later the Semantic Web is adopted. Proposition 6 : The post-adoption activities such as budget allocation, reaching critical mass, and sharing ontology to offer sustainable services are positively associated with successful routinization and infusion of the Semantic Web innovation from the perceptive of user organizations.

UCC 서비스 사용자의 참여수준 결정요인분석 (Determinants of participation in UCC services)

  • 김연정;전방지;김유정;강소라
    • 기술혁신학회지
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    • 제10권3호
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    • pp.486-508
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    • 2007
  • 본 연구는 웹2.0으로 대변되는 UCC 서비스 참여에 영향 미치는 중요 변수를 규명하고자 개인의 심리적 변수로서 사회적실재감, 자기표현감, 환기와 도전감 변수를, 그리고 웹사이트 특성변수로는 미디어 편의성, 컨텐츠 유용성과 속도가치가 부여된 즉시성 변수를 도출하여 수행하였다. 본 연구에서 사용된 표본은 설문조사를 통한 260명의 인터넷 사용자를 분석대상으로 하였으며, Windows SPSS/PC 12.0패키지를 통해 상관관계분석, 요인분석, 다중회귀분석을 적용하였다. 연구결과는 다음과 같다. UCC 서비스 참여에 영향을 미치는 심리적 변수인 사회적실재감, 자기표현감, 환기와 도전감 모두 정적으로 유의한 영향력을 나타냈다. 사이트 특성변수에서는 웹 구조의 편의성, 이용자 편의성과 개인화된 서비스를 포괄하는 웹의 미디어 편의성 변수와 즉시성 변수가 UCC 서비스 참여에 정적으로 유의한 영향력을 보였다.

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VR매체에서의 뇌인지와 사이버 멀미의 상관관계 (Correlation between Brain Cognition and Cyberdisease in VR Media)

  • 김민서;김균호;김유리;김은서;허원회
    • 문화기술의 융합
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    • 제8권5호
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    • pp.603-611
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    • 2022
  • 메타버스의 시대가 다가옴에 따라 해결해야 하는 난제가 있다. 그 중 '사이버 멀미'는 VR 기술이 주목받기 시작한 2016년부터 현재까지 VR의 대표적인 문제점이다. 감각 갈등이론에 따르면 멀미는 지각되는 운동 방향 정보와 기댓값이 같지 않을 때 유발한다. 본 논문은 뇌인지와 사이버 멀미의 상관관계에 대해 이론적으로 탐구하고, 이를 바탕으로 사용자의 몰입도가 멀미 증상에 미치는 영향에 관하여 연구하였다. SSQ 실험을 통해 카메라의 회전 값이 시청자의 사이버 멀미 증상을 악화시킨다는 점과 시청자가 해결해야 할 시각적·변속적 미션을 줌으로써 게임의 몰입도를 높여 사이버 멀미를 완화할 수 있다는 사실을 입증하였다. 본 연구는 VR 리듬 게임인 "beatale"을 개발하는 과정 중 사이버 멀미 문제를 해결하고자 진행되었으며, 해당 프로젝트 개발뿐만 아니라 향후 VR 콘텐츠 제작 시 사이버멀미를 개선하기 위한 기반이 될 것으로 기대된다.

기술수용모델(TAM)의 확장을 통한 모바일 관광 앱의 사용의도에 관한 연구 (Use Intentions of Mobile Tour Apps through Expansion of the Technology Acceptance Model)

  • 이성준;대정
    • 유통과학연구
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    • 제13권10호
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    • pp.135-142
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    • 2015
  • Purpose - Following the speedy development of the smart phone industry, tourism companies started to increase their brand recognition and sales volume by adopting mobile applications. However, applications for tourism industries are still insignificant. This study tries to analyze empirical evidence from Korean and Chinese consumers who have used mobile tour applications. By using an expansion of the technology acceptance model (TAM), this study will find what factors have effects on user intention for mobile tour applications. The findings will be helpful for the development of mobile tour applications and the tourism industries. Research design, data, and methodology - This study uses the TAM, which was presented by Davis in 1989. This study uses consumer acceptance level, consumer choice attitude, and use intention as the basic variables to fit to the TAM, and adopts choice content quality, brand value, and usage motivation as additional variables to analyze. This study has developed several hypotheses and collected data from 620 users who used mobile applications for tourism during April 1 to April 30, 2015. A total of 612 valid questionnaires were collected and used in the data analysis. The data was analyzed with structural equation modeling using SPSS Win/pc and Amos 22.0. Results - The findings can be summarized as follows: First, the content quality affects the consumer acceptance degree and choice attitude. Second, the brand value has a directly positive effect on the consumer acceptance degree and choice attitude. It is clear that the content quality and brand value play important roles in raising consumer acceptance and choice attitude. Third, usage motivation has no effect on the consumer acceptance degree and choice attitude. Fourth, the acceptance degree does not have any effect on the consumer choice attitude. Fifth, the acceptance degree affects the use intention. Last, the consumer choice attitude affects the use intentions. This indicates that consumer acceptance and choice attitude must both be achieved to induce use intention among consumers. Finally, the effects of the mobile tour application content quality and brand value on consumer acceptance degree and choice attitude were confirmed. Additionally, the effects of the consumer acceptance degree and choice attitude on use intentions were analyzed. Conclusion - It is not meaningful for tourism marketing to launch tour applications in the mobile market without understanding tourism consumer characteristics. When developing mobile tour applications, companies should focus on the characters of consumer choice attitudes as high quality, high brand value, usefulness, and ease of mobile tour applications. This study has limitations in that it did not consider negative factors such as perceived risks or analyze whether there are differences between Korean and Chinese consumers. In the future, we will consider equipping the same mobile tour applications commonly used by both Korean and Chinese consumers, and then examine negative factors as well as the differences in mobile tour applications between Korean and Chinese consumers.