• Journal of the Korean Society for information Management
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• v.36 no.2
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• pp.31-56
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• 2019

The user satisfaction and needs of an academic library were caught through a questionnaire survey in this study. The aim of this study is to draw up the CRM based plan for meeting user needs on the study. The users' demographic information, library resources & their use, homepage, services, and facilities/environment of the library were categorized in the questionnaire and analyzed for this study. The major conclusions of this study are: (1) The library resources use was the highest, and its facilities/environment was the lowest in the user satisfaction study. It also revealed that there are much necessities for the quick acquisition and dissemination of the requested material to the library users, and for the inter-library loan (ILL) services among campuses for the subscription books in the library resources use study, too; (2) There are a lot of necessities for the improvement of OPAC retrieval and the subscription books system, and menu rearrangement in the library homepage; (3) There are a lot of necessities for the plans of more frequent library event, more detailed event guidance, and more reinforcement of public relations such as SMS, push services of SDI etc. in the library user services; and (4) There are a lot of necessities for the improved policies to the complaints of library users such as the lack of common study place and lockers, air conditioning and heating problem, complaints about facilities management of restroom (lack of toilet paper), library accessibility on campus, unauthorized user management etc. in the facilities/environment of the library.

• Journal of the Korean Society for information Management
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• v.30 no.3
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• pp.157-181
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• 2013

Using user satisfaction surveys and LibQUAL+ instruments, libraries are increasingly gathering qualitative data such as verbatim user comments as well as quantitative data. Such qualitative data can be utilized as clues in establishing library service strategies: to better understand user issues, to identify areas for service improvement, and to prioritize user needs. For this, it is necessary to analyze user comments data and to apply results to the delivery of service and the library policies. This study is an attempt to investigate ways in which user comments data can be made useful in libraries. It identifies different methods of analyzing user comments data from LibQUAL+ surveys and compares qualitative data analysis software programs and taxonomies. It also presents the results of applying these tools to a subset of actual user comments data gathered from a recent LibQUAL+ survey at a major university library in Korea.

• Journal of the Korea Convergence Society
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• v.10 no.12
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• pp.23-28
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• 2019

Cloud services are services developed to serve a wider variety of users in different fields. However, although cloud services are designed to reflect the needs of different users, a variety of security damages resulting from them are increasing and technologies are needed to address them. This paper proposes a user signature management model that prevents third parties from exploiting the user's signature in a heterogeneous cloud The proposed model strengthens the functionality of the intermediate devices that make up the hierarchical cloud while also managing the signature information of the partitioned user. As a result of the performance assessment, the proposed model not only distributed user signature management, but also improved efficiency by 8.5% on average because intermediate devices distributed user signature processing, and reduced the user's signature latency by 13.3% on average when performing user authentication processing. On average, the overhead generated by intermediate devices processing a user's signature was 10.1 percent lower than that of conventional techniques.

• The Transactions of the Korea Information Processing Society
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• v.6 no.8
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• pp.2008-2019
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• 1999

As computing technologies are rapidly progressed and widely used, the needs of high quality information have been increased. To satisfy these needs, it is essential to develop a system which can provide an efficient storing, managing and retrieving mechanism of complex multimedia data, esp. video data. In this paper, we propose a metadata model which can support content-based retrieval of video data. And we design and implement an integrated user interface for querying and browser for content-based retrieval in video database which can efficiently access and browse the video clip that user want to see. Proposed query processor and browser can support various user queries by integrating image feature, spatial temporal feature and annotation. Our system supports structure browsing of retrieved result, so users can more exactly and efficiently access relevant video clip. Without browsing the whole video clip, users can know the contents of video by seeing the storyboard. This storyboard facility makes users know more quickly the content of video clip.

• Science of Emotion and Sensibility
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• v.25 no.1
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• pp.29-40
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• 2022

This study uses the bidet 4D double diamond design process model to propose an improvement for "senior-oriented bidet product service design" that reflects the characteristics and needs of seniors. This study was based on the product service system concept. To this end, qualitative research on seniors was conducted to derive user value factors, and, based on this, product service ideas were discovered, and a prototype reflecting the usefulness review of a working-level expert group was proposed. First, a "smart application service for user-customized function setting guide" was proposed. A bidet incorporating Internet of Things technology and a smart phone are linked to provide an app service that automatically interprets user characteristic information and information on bidet products to guide customized functions. Second, a control panel and remote control user interface to "user-oriented product service interface" was proposed. In consideration of the usability and cognitive ability of seniors, a simple and intuitive physical user interface such as a configuration centered on main functions, button arrangement according to task sequence, and a touch screen remote control was presented. Third, we proposed a "bidet care service linked with products and health/hygiene care" that provides a wide range of services such as user health and hygiene, cleanliness, entertainment, etc., in addition to regular bidet product service. This study proposed a product-based service design methodology that can improve user experience and relationship quality by discovering and improving the pain points and needs of users (seniors) in the process of using bidet products (before, during, and after use).

• Proceedings of the Korean Society of Agricultural Engineers Conference
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• 1999.10c
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• pp.130-136
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• 1999

The management method of the irrigation facilities are different with management agency , type, user, purpose of use, and the accuracy of data applied for the grasp of present situation and maintenance is of a low grade. Therefore the information management system is needed to classify and systematize the data. The purpose of this study is to prepare the digital map of Chonbuk FLIA district, to construct the database of the irrigation facilities , to develop the information system for the management using World Wide Web, to supply and be able to use easily to whomever needs it.

• Proceedings of the Korean Society for Information Management Conference
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• 1995.08a
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• pp.93-96
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• 1995

본 연구는 광고정보 이용자들의 정보요구와 이용행태에 있어서 이용집단 사이에 어떠한 차이가 있는지를 밝히려 하였다. 자료의 수집은 광고회사 자료실 이용자들에게 질문지를 배포수집하여 광고기획집단과 제작집단으로 구분하여 SPSS를 이용하여 분식하였다. 연구결과 광고기획집단은 제작집단에 비하여 통계자료, 데이터베이스의 이용도가 높지만 자료실 이용도는 낮은 것으로 밝혀졌다. 대부분의 광고정보 이용자는 당면문제의 해결과 광고관련된 새로운 정보를 입수하기 위하여 소속기관 자료실의 자료에 본인이 직접 접근하며, 입수한 자료가 불충분하다고 생각될 때 유사한 관련자료를 찾거나 자료실 직원에게 도움을 요청한다.

• Journal of the Korean Society for information Management
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• v.22 no.4 s.58
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• pp.23-38
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• 2005

In order to make interactive computing systems, including information systems, usable it is important to bring users into the design process. This article surveys and introduces several major system design approaches that are widely accepted as approaches from a users' perspective. A user model developed by the author is introduced following these existing approaches. This user model is developed from actual users' understanding of their goals and strategies to solve their information needs by using Dervin's Sense-Making Theory with Sense-Making Timeline Interviews. This user model reveals a different timeline from the default menu presentation orders that originally comes with the software. Steps for developing a user model from the Sense-Making Timeline Interviews are suggested for further application and guidelines in developing user models for system design and evaluation.

• The Journal of the Korea Contents Association
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• v.16 no.2
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• pp.14-24
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• 2016

Recently, the sound design of the electric vehicle has emerged as one of the new research objects. This study was conducted to explore and examine major values of interior driving sound of the electric vehicle from the perspective of user experience. An exploratory study based on the ground theory extracted contextual information and quietness as independent variables, and then we analyzed the main and interaction effects of those two variables on the usefulness, emotion, and satisfaction through a $2{\times}2$ factorial experimental design. The experimental study demonstrated that the effect on the user experience of electric vehicle can be conditioned by the combination of contextual information sound and quietness. Based on the results of this study, we suggested future research agendas for the optimization of user needs which reflect individual preference of interior driving sound values.

• Archives of design research
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• v.13 no.4
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• pp.125-135
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• 2000

As computers have became popular and multimedia and internet are frequently used, the volume and exchange of information have explosively increased. Therefore, more organized information system is needed for a more efficient use of information. For this reason, the importance of information design and interface design is highly recognized. This thesis is to present the user-oriented interface design prototype based on the environmental analysis of the user and information design. For this purpose, the theoretical study of information design and the principle and elements of GUI (Graphic User Interface) design is preceded. Information design is to subdivide and organize information according to its characteristic, and to systemize information structure considering the interrelationship of information. GUI design, that is interface design based on graphics, should be made in consideration of GUI elements and principle for the user's easy access of information. As it is said, much information needs to be structurized systematically and also visualized as the interface design esthetically as well as functionally. In conclusion, this study presents the effectual user-oriented interface design prototype by researching many theories of information design and GUI design and applying such theories to GUI design.