• 한국비블리아학회지
• /
• 제27권2호
• /
• pp.5-27
• /
• 2016

본 연구에서는 건설 기록정보관리시스템 만족도에 영향을 미치는 요인간의 인과관계를 분석하기 위해 A건설회사에서 자체적으로 구축 개발된 건설 기록정보관리시스템을 사용해 본 경험이 있는 종사자 129명을 대상으로 설문조사를 실시하였다. 외부변수로는 시스템품질, 정보품질, 서비스품질을 선정하였으며 인지된 이용의 용이성, 인지된 유용성을 매개변수로 선정하였다. 종속변수로는 시스템의 만족도를 선정하여 외생변수 및 매개변수가 종속변수에 어떻게 영향을 미치는지에 대해 구조방정식을 적용하여 분석하였다. 연구결과 시스템품질은 인지된 이용의 용이성, 인지된 유용성 및 만족도에 직 간접적으로 모두 유의미한 영향을 미쳤으며 정보품질은 인지된 이용의 용이성에만 직접적으로 영향을 미치는 것으로 나타났다. 서비스품질은 통계적으로 유의미하게 영향을 미치지 않는 것으로 나타났다.

• 한국농촌건축학회논문집
• /
• 제16권3호
• /
• pp.19-26
• /
• 2014

This study aims to examine residents' satisfaction and behavioral condition at the commercial street of Historic and Cultural Environmental Districts in Gyeongju. To achieve this, the study relied on empirical study method and additionally, present condition survey was performed with a user interview. residents' satisfaction and preferences analysis was conducted to figure out present conditions and improvements. This work has completed a total analysis of the architectural characteristics and street factors among various factors which influence residents' satisfaction level including physical street equipments and street view factors which are main contents of previous studies and street improvement project. Using statistical analysis, each factor's significance was verified quantitatively. Accordingly, this study presents prior consideration points before planning the commercial street improvement project and the region development project.

• Journal of Information Technology Applications and Management
• /
• 제16권1호
• /
• pp.37-50
• /
• 2009

The benefits of an e-learning system will not be maximized unless learners use the system. This study proposed and tested models that seek to explain students' satisfaction withe-learning systems. A survey was performed at a women's college in Korea, where students experimentally could choose to register one same course either through e-learning or class-room learning. The questionnaire was filled up by students who took e-learning option. independent variables include expected benefits, familiarity with technology, social influence, and accessibility. Dependent variables include the level of satisfaction, academic achievement, and the amount of the use of systems.

• 한국조경학회지
• /
• 제32권2호
• /
• pp.11-24
• /
• 2004

The purpose of this study is to present data on the human activities responding to the physical environment of ‘Ulsan’s Grand Parks by evaluating user behavior and activity, visiting motivations, and user satisfaction. This study was conducted using multi-methods such as interviews and questionnaires surveys. The main findings of this study can be summarized in six parts as follows: \circled1 Behavior patterns showed that the users visited the park left within 30 minutes and the frequency of visits was 1 or 2 times per week. They spent their time mostly on ‘walking’ and ‘picnicking’. The users visited regardless of the seasons or the day of the week. \circled2 The priorities for improvements were analyzed as follows: the users expressed their demands for ‘shadowing facilities’ like shelters and pergolas because they used these facilities frequently. Also, the users would like an ‘event program’, ‘sign system’ and ‘guide program’. \circled3 Analysis of the the user’s perception of the park showed that they perceive the park as ‘representative source of the landscape and open space in Ulsan and place for making contact with nature. \circled4 In examining the visiting motivations of the users of Ulsan Grand Park, it was revealed that people use the park for ‘time with family and friends’, ‘to escape from city life’, ‘to relieve fatigue. As a result of factor analysis, 4 factors were identified such as ‘physical motive(MF1)’, ‘exploratory motive(MF2)’, ‘social motive(MF3)’ and ‘emotional motive(MF4). \circled5 Park users’ evaluation for park facilities showed that people are satisfied with most of the facilities and especially, they have high level of satisfaction for ‘footpaths’, ‘squares’ and ‘picnicspace’. The evaluation of the park user’s of activity reveals that they are content with nearly all the variables. Especially, they have high level of satisfaction for the variables of ‘convenience for dynamic activities’, ‘making of a beautiful atmosphere, ‘accessibility from the outside’ and, ‘convenience in group activitie. Factor analysis of the park user’s of activity revealed 5 factors such as ‘convenience and interest factor (AF1)’, ‘park maintenance, management and use program(AF2)’, ‘visual beauty(AF3)’, ‘safety and accessibility(AF4)’ and ‘crowding(AF5)’. \circled6 Regression analysis was employed to get the predictor factors of overall satisfaction with a result of 60.0%($R^2$). The variance was explained as ‘quality of the picnic space’, ‘convenience and interest factor while using the park’, ‘park program for maintain and management in the park’, ‘visually beauty while using the park’, ‘safety and accessibility of the parks’, ‘quality of the pond’, ‘crowding’, ‘quality of the square’.

• 한국정보시스템학회지:정보시스템연구
• /
• 제19권3호
• /
• pp.75-103
• /
• 2010

This study analyzes a model appling value in the mobile learning. We investigate the interaction, ease of use, hedonic value, and utilitarian value considering importance factors in the mobile learning, and the customer values are found to influence the customer satisfaction. We analysis a relationship between these factors and the customer satisfaction, and the relationship between the customer satisfaction and the loyalty. Finally, we research difference among gender of the satisfaction on the mobile learning. To fulfill this purpose, the research model was designed from literature review, and the structural equation modeling technique was used to evaluate hypotheses. The major results of this study are as follows. First, the ease of use, hedonic value, and utilitarian value positively influenced the satisfaction, and the satisfaction had positive influences on the customer loyalty. But the interaction didn't have positive influence on the satisfaction. Second, gender difference was found for some path coefficient. Male user's interaction and ease of use has effect on the satisfaction, and Female user's hedonic value and utilitarian value have influenced the satisfaction. When it consider the market share or the growth potential of the mobile learning industry, the results of this study will provide the useful information to manage mobile learning.

• 한국정보시스템학회지:정보시스템연구
• /
• 제18권2호
• /
• pp.19-34
• /
• 2009

The purpose of this study is to analyze the influence of the flow concepts to the visitor's satisfaction in the mobile sensor-network navigation system. recently installed in the National Museum of Korea in Seoul. The satisfaction of visitor's on the facilities and services offered by the museum environment is crucial in that it provides a value-added learning experience for the visitor to immerse into the historical descriptions and cultural contents, often presented in digital formats. 200 subjects' data are analyzed using the structural equation model and the key results are presented. It is hoped thai our flow results show a new way of understanding of information technologies applied to the museum setting.

• Asia pacific journal of information systems
• /
• 제12권1호
• /
• pp.45-65
• /
• 2002

Factors influencing the success or failure of information systems(IS) have been discussed in many literature. However, limited theoretical development or empirical research have examined the effectiveness of hospital information systems(HIS). This study set out the research model of influencing factors and the performance of HIS through theoretical studies based on Management Information Systems, and then empirically tested hypotheses related to the model. The model was tested using LISREL analysis on the sample of 274 respondents who have worked with the HIS. The major results of this study are as follows: First, system characteristics and organizational characteristics have a statistically significant influence on user satisfaction. Second, the hypothesis 3, proposing that computer self-efficacy would relate positively to user satisfaction, was not supported by the results, though. According to these results, system quality, information quality, service quality and support of top management are very important variables for IS success. The study's findings also indicate DeLone and McLean's model is correct in proposing that the indirect relationship between influencing factors and organizational effectiveness, mediated by user satisfaction, is an important one.

• 한국IT서비스학회지
• /
• 제8권1호
• /
• pp.11-27
• /
• 2009

Recently, IPTV attracts great attention along with the digital convergence of communication and media technologies. This study examined critical factors on the consumer's continued use of the IPTV service. Based on the expectation-confirmation theory and the innovation diffusion theory, we derived nine key factors in the research model-relative advantage, compatibility, ease of use, image, diversity of contents, interactivity, monetary value, social influence, and user satisfaction. Using the partial least square method, we found that content diversity and compatibility have a significant indirect effect on the continued use of the IPTV service via user satisfaction, and user satisfaction and social influence also have a significant direct impact on the IPTV use. These findings not only provide practical insights on the consumer acceptance of new technology-converging services, but also help managers to plan their marketing strategies better.

• 경영정보학연구
• /
• 제17권1호
• /
• pp.171-197
• /
• 2015

SNS 기업들의 최대 관심사는 사용자들의 요구분석을 통한 만족도 제고 및 지속적 사용을 유도할 수 있는 서비스 개발에 있다. 특히, 성숙기에 접어든 SNS는 서비스를 전개하는데 있어 관리의 방향성이 중요하게 고려되고 있다. 이를 위해 SNS에서 제공하는 서비스 중 사용자 기대에 비추어 만족하지 못하는 부분들을 파악하고, 궁극적으로 소비자들이 추구하는 기능을 파악하는 것이 중요하다. 따라서 본 연구에서는 다양한 이론 및 선행 연구들을 분석하여 사용자의 SNS 이용 만족 및 지속적 사용의도에 영향을 미치는 다양한 요인들을 도출하였다. 이를 위해 기대일치이론(Expected Confirmation Model : ECM)을 기반으로, 기존 품질요인에 SNS 특성을 반영한 사회성 품질, 개인 감성 품질을 추가적으로 고려하여 품질 관점에서 통합적으로 접근하였다. 그리고 인지요인들과의 영향정도를 분석하여 이용 만족 및 지속적 이용의도에 영향을 미치는 요인을 제시하였다. 이를 통해 SNS 기업들의 서비스 전개 방향성 및 이용 만족 모형을 개발하는데 유용한 가이드라인을 제시하였다.

• 한국전자거래학회지
• /
• 제17권3호
• /
• pp.85-103
• /
• 2012

온라인에서 추천시스템은 사용자들의 구매 이력 또는 선호도를 바탕으로 적절한 콘텐츠 또는 서비스를 제공하는 IT기술이다. 추천시스템에 대한 사용자의 평가에는 추천 결과에 기반한 시스템 성과와 추천 방식에 의해 형성되는 사용자의 태도에 대한 두 측면 모두 고려되어야 한다. 그러나 시스템 성과와 사용자 태도에 대한 통합적 관점의 추천시스템 평가에 대한 연구는 많지 않았다. 본 연구의 목적은 추천시스템에 대한 사용자 평가의 통합적 관점을 제시하는 것에 있다. 그에 따라 사용자 태도 형성과 관련하여 자기 참조(Self-reference)와 사회적 실재감(Social Presence)의 정도를 구분하여 웹 기반 실험을 수행하였으며 추천시스템의 성과 측정을 위하여 추천 알고리즘 평가에 널리 활용되어 온 정확성(Accuracy)과 새로움(Novelty)을 활용하였다. 연구의 결과로 추천시스템의 사용자 만족에 미치는 변수로 정확성과 새로움이 시스템 특성 요소로 제시되었으며 사용자 태도 관점에서 사회적 실재감이 사용자의 만족에 영향을 주었다.