• Journal of Korean Society for Quality Management
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• v.48 no.2
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• pp.283-296
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• 2020

Purpose: This study examined the importance and satisfaction of consumer's perception of the information delivery format of products and services required and recommended by KS A ISO / IEC Guide 13: 2003 and KS A ISO / IEC Guide 37: 2003. Methods: In this study, the importance and satisfaction of clarity, principles of information transfer, how to use expressions and technical terms, and technical terms, warning signs, and durability were investigated. Results: The t-test analysis of the importance and satisfaction of the Writing Rules of the product user guide showed that all items had statistically significant differences. The importance of the writing rules of the product user guide for the use of the product was in the order of warning signs (4.423), how to use expressions and technical terms (4.215), principles of information transfer (4.163), clarity (3.914), and finally durability (3.851). Conclusion: Among the 'explanation,' 'instruction' and 'warning' functions of the Product User Guide, the consumer uses the manual to identify the inherent dangers and misuse of the product. Besides, since the life of the product is prolonged, the Product User Guide also needs to improve the quality of the cover or paper so that it can use for a long time.

• The Journal of Korea Robotics Society
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• v.18 no.2
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• pp.216-224
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• 2023

Guide robots that provide services in public places have recently emerged as a non-face-to-face solution with the spread of COVID-19 and are growing. However, most guide robots provide only the same level of intelligence and the same interaction in different and changing environments. Therefore, its usefulness is limited and customers' interest is quickly lost. To solve this problem, it is necessary to develop social intelligence that can improve the robot's environment and situational awareness performance, and to continuously maintain customer interest by providing personalized and situational services. In this study, we developed guide robot services based on social HRI components that provides multi-modal context-aware. We evaluated service usefulness by measuring user satisfaction and frequency of use of the service through the survey. We analyzed the service quality attributes to identify the differentiating factors of guide robot based on social HRI components.

• Journal of Korean Library and Information Science Society
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• v.46 no.3
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• pp.381-405
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• 2015

This research performed on the development process of subject guide of Korean modern literature is to show subject guide and find improvements and to reflect user's requests regarding subject access too development. Survey was performed on user's awareness and the result from analyzing 307 questionnaires are as follow. Firstly, understanding and utilization experience of subject guide were very low while future intension to utilize the subject guide was very high. Secondly, not only the original materials but also derived materials showed high result regarding the importance of production type of Korean modern literature. Lastly, Regarding the establishment of materials, establishment by writer, genre, time or trend was preferred in overall but difference was shown by group.

• Proceeding of Spring/Autumn Annual Conference of KHA
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• 2009.11a
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• pp.284-287
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• 2009

This study is aim to analyze out Living Guide Book for residents in Housing and to have application to Long Life Housing as a precedent study based on Maintenance Guideline to make residents inhabitate, in case of suppling Wet type Short Life Housing with S(Support) and I(Infill), and Long Life Housing with devised SI, durability, alterability, available Remodeling and maintenance effect. Housing with large scale complex and brand-name offers Living Guide Book for residents that contains maintenance contents. Maintenance contents for residents in Housing are complex guide, use method of the each part, guide for repair of defect, repair and change of built -in items ended up life or damaged items. Maintenance contents for residents in Long Life Housing are important because the Manager takes charge of public area and public equipment in S, but the user takes charge of private area and private equipment. Therefore this study analyzes out Living Guide Book for residents in Housing as a precedent study based on Maintenance Guideline of Long Life Housing users.

• The Journal of the Convergence on Culture Technology
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• v.9 no.1
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• pp.787-797
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• 2023

The use of service robots, particularly guide robots, is becoming increasingly prevalent in public institutions. However, there has been limited research into the interactions between users and guide robots. To explore the customer experience with the guidance robot, we selected 'QI', which has been meeting customers for the longest time, and collected all reviews since the service was launched in public institutions. By using text mining techniques, we identified the main keywords and user experience factors and examined factors that hinder user experience. As a result, the guide robot's functionality, appearance, interaction methods, and role as a cultural commentator and helper were key factors that influenced the user experience. After identifying hindrance factors, we suggested solutions such as improved interaction design, multimodal interface service design, and content development. This study contributes to the understanding of user experience with guide robots and provides practical suggestions for improvement.

• Journal of Communication Design
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• v.57
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• pp.398-407
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• 2016

This thesis is about how to let people be aware of the importance to raise awareness of the safety by offering User-center guide line instead of staff-center guide line. That's why it is important to make clear and be aware of how to prevent and how to cope with accident because it can lead to casualties which might be a tragic. For all that the guide for the fire accident is posted on the web site of each metro administration without any standard of information or coherence. Therefore it is urgent to make and provide new User-center guideline and to make it better we need to keep the following principles. First of all, the principles of Universal design should be applied to all the User-center guide line for fire accident at the subway station based on the comprehension of public design. Secondly, every metro administration need more communication to organize one coherence in designing instead of unilateral advertisement. Lastly, campaigns and training should be expanded in everyday life, so the citizen can raise awareness of the accident by themselves.

• Korean Institute of Interior Design Journal
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• v.19 no.5
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• pp.11-20
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• 2010

User-oriented Design is necessary in planning the interior design of Metropolitan Railroads trains, since this is a typical means of transportation in this modem society and all ages people with different body scale use this facility. However, there are little studies about facility panning and zoning of Metropolitan Railroads train considering users. Therefore, in this study, after completing the checklist based on the current legal standards of facility installation of South Korea and Japan, we examined user's facility and suggest several improvement of the opening 14 metropolitan railroad lines in Seoul. Then, we evaluated this facilities according to 41 standards; general facility(24 standards), safety facility(4 standards), guide facility(11 standards), other facility(4 standards). The result of this study may be summarized as follows. 1) General facility has to be designed to obtain lots of room for storage and this facility should be fixed up tightly with secure system. 2) Safety facility should be designed to minimize a difference of floor-level between threshold of train and ground. Also, using various color and material could help passengers to distinguish different space and facility. 3) Guide facility should be designed to guide passengers to the accurate direction with proper sign design in the pathway of Metropolitan railroad train. Also, more various color, which based on the research about physiological and psychological effect, should be used to guide people. 4) Other facility should equip more visual system using common good and informative contents. Through this study, we try to understand the current interior physical condition of Metropolitan Railroads trains. However, for future studies, it is expected to supplement evaluation standards considering aesthetic design, environmental improvement of indoor air quality and the satisfaction and demand of Metropolitan Railroads trains.

• Journal of Communications and Networks
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• v.17 no.1
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• pp.67-74
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• 2015

In this paper, we propose a web-based content syndication system in which users can easily choose Internet protocol television (IPTV) contents. This system generates personalized content guide to provide a list of IPTV contents with respect to users' interests and statistics information of their online social community. For this, IPTV contents and relevant metadata are collected from various sources and transformed. Then, the service and content metadata are processed by user metadata including audience measurement and community metadata. The metadata flows are separated from content flows of transport network. The implementation of IPTV content syndication system demonstrates how to arrange IPTV contents efficiently from content providers to the end user's screen. We also show that the user metadata including online community information are important for the system's performance and the user's satisfaction.

• 제어로봇시스템학회:학술대회논문집
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• 2001.10a
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• pp.137.1-137
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• 2001

A new method for a guide robot using Real-Time Linux OS is introduced in this paper. A guide robot is to guide people in museums or buildings. So it has to be more reliable and stable in its control system. In addition, it has to satisfy Real-Time operation requirement because it needs to react to changing environment prompty. The task includes localization, map building, collision avoidance, path planning, and user interface software. The modular guide robot is designed with Real-Time Linux OS, which is composed of many open sources for scheduler, interrupt dispatcher, fifos, shared memory, timer services. We developed application software to satisfy the given task. The developed guide robot moves at 0.2ms and the interrupt latency is less than 100$\mu\textrm{s}$ It is thought that the developed system can be a stable and low cost open architecture robot controller for ...

• Journal of the Korean Society for information Management
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• v.19 no.1
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• pp.5-22
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• 2002

Users usually search for the required information via search engines which contain locations of the information. However. as the amount of data gets large, the result of the search is often not the information that users actually want. In this paper a web guide is proposed in order to resolve this problem. The web guide uses case-based learning method which stores and utilizes cases based on the keywords of user's action and agent's visit. The proposed agent system learns the user's visiting actions following the input of the data to be searched, and then helps rapid searches of the data wanted.