• Title/Summary/Keyword: User's Satisfaction with Facilities

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An Evaluation of Outdoor Living Environments for the Elderly: User Behavior and Demand (노인주거시설 외부공간의 이용행태 및 요구도 평가)

  • Lee, Shi-Young
    • Journal of the Korean Institute of Landscape Architecture
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    • v.35 no.3
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    • pp.1-12
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    • 2007
  • This study aims to examine the existing conditions of elderly housing facilities and to understand the characteristics and types of outdoor living environments utilized by the elderly. To achieve this, this study relied on two methods: a descriptive method of researching publications and related scholastic writings, and an empirical study that included a survey of present conditions and interviews with the elderly and their nursing care providers. Additionally, evaluation of usage patterns and physical traces were carried out in twelve cases. First, the study showed that all of the facilities, which are fixed in particular areas, had difficulty providing spatial diversity that met the needs of residences. This means that these areas lack flexibility. Activity programs were, however, carried out in a lively manner in well-equipped spaces. Second, an evaluation of outdoor living environments showed that basic facilities were more than adequate, in general. Consideration of resident's physical strength and taste, however, was evaluated as low, indicating that facilities and spaces should be considered to reflect the ages, physical capacity, diverse tastes and hobbies of the elderly, as well. Third, examining the usage patterns of outdoor living activities of residents, the purposes of using outdoor spaces of elderly housing facilities were mainly 'to take a walk' and 'to engage in simple physical exercise' and the walkway, simple sports facilities, and building entrances were highly utilized. The importance of outdoor living environments values was a mean of 4.07 and satisfaction was 4.17. This indicates that residents thought that outdoor living environments are very important and currently satisfied with them.

A Study on Energy-saving Landscape Facilities through a Park User's Attitude Survey - Focused on Urban Parks in Gimpo - (공원이용자 의식조사를 통한 에너지 절약형 조경시설물 도입에 대한 연구 - 김포시 근린공원을 중심으로 -)

  • Doo, Chul-Eon;Lee, Jae-Keun
    • Journal of the Korean Society of Environmental Restoration Technology
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    • v.15 no.3
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    • pp.17-28
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    • 2012
  • This study aims to present the ground for the introduction of energy-saving landscape facilities which can meet the requirements of the age and create a new space by introducing the facilities which saves energy and that users prefer at the space where urbanites enjoy leisure activities in the urban parks. Thus, in addition to a spatial analysis of the parks for 10 urban parks in Gimpo, through an attitude survey on the users' behaviors, the following conclusions were drawn out. First, as a result of putting all facilities in the urban parks in Gimpo, on average, 6.9 out of the standards of 9 (76.6%) have been installed, and as a result of an analysis on the total number of the installed facilities, on average, about 28 kinds of facilities have been installed, so only 22.4% of the total 125 facilities were installed. Second, many urbanites are using the parks for the purpose of taking a walk and exercise to improve their health; however, the legal standards regulate only 2.9 exercise facilities on average in the target area, which are somewhat insufficient. Third, regarding the citizens' intent to participate in responding to climate change, 76% of them showed their intention of participation. Thus, if the energy-saving facilities, the purpose of this study, are introduced, many users will use them, and it is judged that costs for existing street lights and electric power plants will decrease. Fourth, as a result of an analysis of their satisfaction with the facilities, the value of R-square meaning the explanatory power of the independent variables put in a linear model for dependent variables was 0.860, approximately 81% of the total satisfaction, which was a high explanatory power. This study conducted an attitude survey on the users of urban parks in Gimpo at the dimensions of the introduction of energy-saving facilities in the urban parks, the national policies and responses to climate change. It is significant that it identified the appropriateness of developing much more energy-saving landscape facilities needed for low-carbon green growth in various types, and as a subsequent project, a more precision study on this is necessary continuously.

An Evaluation of User's Facility and Suggestion for the Improvement on the Interior Design of Metropolitan Railroads Trains - Focus on the opening 14 metropolitan railroad lines in Seoul through checklist - (도시철도 차량 실내의 이용자 시설 평가와 개선방향 - 체크리스트를 통하여 수도권 노선에 운행 중인 14개 철도 차량을 대상으로 -)

  • Moon, Suh-Hyun;Kim, Gu-Seul;Shin, Kyung-Joo
    • Korean Institute of Interior Design Journal
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    • v.19 no.5
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    • pp.11-20
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    • 2010
  • User-oriented Design is necessary in planning the interior design of Metropolitan Railroads trains, since this is a typical means of transportation in this modem society and all ages people with different body scale use this facility. However, there are little studies about facility panning and zoning of Metropolitan Railroads train considering users. Therefore, in this study, after completing the checklist based on the current legal standards of facility installation of South Korea and Japan, we examined user's facility and suggest several improvement of the opening 14 metropolitan railroad lines in Seoul. Then, we evaluated this facilities according to 41 standards; general facility(24 standards), safety facility(4 standards), guide facility(11 standards), other facility(4 standards). The result of this study may be summarized as follows. 1) General facility has to be designed to obtain lots of room for storage and this facility should be fixed up tightly with secure system. 2) Safety facility should be designed to minimize a difference of floor-level between threshold of train and ground. Also, using various color and material could help passengers to distinguish different space and facility. 3) Guide facility should be designed to guide passengers to the accurate direction with proper sign design in the pathway of Metropolitan railroad train. Also, more various color, which based on the research about physiological and psychological effect, should be used to guide people. 4) Other facility should equip more visual system using common good and informative contents. Through this study, we try to understand the current interior physical condition of Metropolitan Railroads trains. However, for future studies, it is expected to supplement evaluation standards considering aesthetic design, environmental improvement of indoor air quality and the satisfaction and demand of Metropolitan Railroads trains.

The Influence of Park Users' Cognition about the Park Design Concept and Strategy to Satisfaction - A Case Study of the Neighborhood Parks of Gwanggyo New Town - (공원이용자의 설계개념과 설계전략에 대한 인식이 공원 만족도에 미치는 영향 - 광교신도시의 근린공원을 대상으로 -)

  • Jang, Jae-Ho;Kim, Dan-Young;Shin, Min-Ji;Shin, Ji-Hoon
    • Journal of the Korean Institute of Landscape Architecture
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    • v.45 no.1
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    • pp.82-93
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    • 2017
  • The purpose of this study is analyze the impact on users' cognition of design concept, satisfaction of design concept, adapted park space, and effect of design concepts on park use satisfaction. The study sites are Central Mountain Park and Lake Park in Gwanggyo New Town, Suwon. We analyzed importance-satisfaction of park facilities in the park and preference-satisfaction of park. The results of this study are as follows. First, generally users visit the park as a family unit. Second, trails got high scores in importance-satisfaction of park facilities. Third, park users' satisfaction received a high score generally, but it doesn't show statistic significance with users' cognition of design concept. Fourth, cognition of the two parks' design concept and design strategy got a high score - over three points on average - based on the 5 - point Likert scale. However, upon analysis of users' cognition of design concept and satisfaction of design concept adapted park space, there is no statistic significance. Therefore, we noticed that the park's design concept had an effect on park users' satisfaction; rather, personal preference and satisfaction of users had more impact on satisfaction. On the other hand, this study was limited in that we didn't survey across all four seasons and had few target areas. But it has some significance in that we used a visual documentation, attaching existing photos including design concept, to increase users' understanding. Also, we directly asked about the parks' user design concept and strategy.

An Analysis of Important Design Factors for Rising of Qualitative Level and Revitalization in the Public Open Spaces (공개공지의 질적 수준 향상 및 활성화를 위한 중요 설계요소 분석 - 설계자와 이용자의 인식차이를 중심으로 -)

  • Chae, Du-Byeong;Lee, Joo-Hyung;Song, Hee-Yeal
    • Journal of the Korean housing association
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    • v.21 no.3
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    • pp.95-104
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    • 2010
  • The purpose of this study was to found that the important design reform points for improvement of the public open space quality. For this purpose, surveyed the users of the public open space and the experts working for the public open space planning for the design elements of the public open spaces in terms of importance and satisfaction. The scope of the study was limited to Mapo-gu, Seoul and the buildings constructed since 1992 were sampled. the data collected were subject to Importance-Performance Analysis. As a result, 'waste boxes, vending machines and other amenities', 'characteristic floor and pedestrian environment', 'designs and their layout in harmony with the surrounding and landscape facilities', 'facilities checking and patrol for safety' and 'entire area of the public open space'. Based on the above findings, the following reform measures are put forwards for improvement of the public open space quality; First, the public open spaces should be equipped with sufficient amenities. Second, it is necessary to check the facilities regularly, while enhancing the safety through patrols. Third, it is essential to reflect user's needs in public open space planning, while applying the important design elements to the public facilities. Fourth, in order to create a comfortable pedestrian environment within the public open space, it is deemed necessary to divide the space into the passages for passers-by and the recesses for uses. Fifth, it is necessary to amend the Building Code to the effects that the radio of the landscaped area to the entire area can be readjusted together with the night lighting facilities. Sixth, it is desirable to give the weights to the important design elements for the public open spaces, so that the quality public open spaces can benefit from the incentives. In addition, regular maintenance and management should be ensured by policies.

Barrier-Free Subway Service System Scenario : Comparison Between Korea and China (한국과 중국의 비교를 통한 무장애 지하철 서비스시스템 시나리오 제안)

  • Jia-Xing Long;Sung-Pil Lee
    • Journal of Service Research and Studies
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    • v.11 no.3
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    • pp.55-74
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    • 2021
  • In the global era, the tourism industry is a major profitable business, and the state and local governments are making various efforts to provide quality tourism experiences. The purpose of this study in a variety of tourism contents is to study barrier-free subway services in line with the global era, and to expand from the existing rapid, safe, and ordered transportation to the provision of high-quality comfort and all-round service experiences. This study compared and analyzed the subway service systems of Korea, China and both countries through the service design method, and presented a barrier-free subway service system to improve the user's satisfaction with the subway service system by improving the user's service experience. As a result, research results showed that 20 attractive quality attributes in 17 fields, such as convenience facilities, language issues, security equipment, and riding environment, play an important role in improving the quality and experience of subway services. In addition, through the construction of a Service Spatial Scenario, an optimized subway service system can be visualized to help understand this so that it can be used as a reference for creating a strategic application.

Study on Environmental Project Factors in Peripheral Spaces around Children's Parks within Low-rise Housing Areas by Using IPA Analysis - Focusing on user consciousness survey - (IPA분석을 이용한 저층주거지 내 어린이공원 주변공간의 환경계획요인에 관한 연구 - 이용자 의식조사를 중심으로 -)

  • Bae, Yeonhee;Byun, Gidong;Ha, Mikyoung
    • Journal of the Architectural Institute of Korea Planning & Design
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    • v.35 no.1
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    • pp.73-81
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    • 2019
  • The purpose of this study is to draw safe environmental project factors for enhancing the safety of children in peripheral space around children's park and suggest environmental project measures for peripheral spaces around children's parks, based on the survey of children's park users' consciousness on peripheral spaces. Physical space range for this study was limited to low-rise housing area wihtin the radius of 250m, as peripheral spaces around children's parks in which children's playgrounds were built. In addition, the target areas for examining users' consciousness on peripheral spaces around children's parks were selected according to following criteria. 1)areas with highter portion of children; 2) those with higher portion of single-family houses/multi-housing/tenement houses, which constitute low-rise housing areas; and 3) those with higher safety accident rate of children, which was measured based on criminal and traffic accidents. The finding are as follows: first, users' consciousness on safety accidents that are likely to occur in peripheral spaces around children's parks was examined to show that there is most prominent difference between satisfaction and necessity. This result suggests that users are clearly conscious of the necessity of environmental improvement rather than the satisfaction with the current peripheral environment around children's park.; second, for the difference between satisfaction with and necessity of environmental project factors for access/boundary spaces around children's pakrs, there is most significant difference between the satisfaction with and the necessity of establishment of facilities against illegal parking for clear visibility of community roads, for access spaces, and the separate establishment of bicycle racks around main entry into parks, for boundary spaces. Users' necessity of the establishment of them is judged to be derived from the fact that the safety of children and even adults is threatened, because bicycles invaded into the deep inside of children parks. This study analyzed a correlation between satisfaction and necessity through factor and IPA analysis, and should be initially considenred if the future environmental improvement project would be conducted to promote safe environment in peripheral spaces around children's parks in the future. It will be necessary to provide practical environmental project factors through a field investigation.

The Effect of Choice and Service Quality on User Satisfaction among Long-Term Home Care Service Recipients (장기요양 재가서비스 서비스 품질과 선택권 실현이 이용자 만족도에 미치는 영향)

  • Cho, Han-Ra;Yeo, Yeong Hun
    • Asia-pacific Journal of Multimedia Services Convergent with Art, Humanities, and Sociology
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    • v.7 no.3
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    • pp.597-604
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    • 2017
  • The purpose of this study is to examine the moderating effect of choice realization between service quality and user satisfaction to elderly home care services. For this purpose, we analyzed 258 respondents who received elderly home care service in Jeollabuk-do. Considering the assumption that the moderating effect of choice realization would be different by rural and urban areas because of the disparity of the elderly welfare infrastructure, the urban and rural areas were analyzed separately. The analyses showed that choice realization had a moderating effect on the relationship between service quality and user's service satisfaction for the service clients resided in urban areas. However, there was no significant moderating effect of choice realization for the service clients in rural areas. This result implies that the moderating effect of selection realization is different in rural and urban areas because of the poor elderly home care facilities in rural areas. In order for aged people to actively express the effect of service user choice, it is necessary to solve welfare imbalance between regions through expansion of welfare infrastructure and policy support to rural area.

The Relation of Addiction and Sustainable Use of Social Media Service (소셜미디어 중독과 지속사용 의도에 관한 연구)

  • Lee, Sang-Ho
    • Journal of Digital Convergence
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    • v.12 no.1
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    • pp.273-280
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    • 2014
  • This study deals with the digital policy proposal through the study about the relation of the sustainable use and the addiction to social media such as facebook. Researcher tried to figure out the antecedents and consequence factors about the service addiction recognized by the social media users and to obtain the measures for the sustainable use of service and the implications for the prevention of addiction. Research results showed that 1) the individual innovation had an effect on the service satisfaction, the addiction, and the sustainable use, 2) the service satisfaction influenced on the addiction and the sustainable use, 3) the perceived service addiction had a reverse effect on the sustainable use. This is described that user's addiction recognition is the obstacle of sustainable growth in service. The proposed policy of this research is summarized as the following two. 1) When the users act the addictive using behavior, service provider has to pay attention to user's withdrawal from the service because of their addiction. 2) The government should offer healing facilities, service etc. for the addicted users and the prevention of the service addiction when they recognized their discomfort.

Neighborhood Park (Fort Wayne) : A Study For Better Environment (Fort Wayne시 근린공원에 관한 연구)

  • Kwon, Hong-Sung
    • Journal of the Korean Institute of Landscape Architecture
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    • v.14 no.1
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    • pp.61-79
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    • 1986
  • This study was an effort to identify the reasons for use or underuse of neighborhood parks in Fort Wayne, Indiana and to suggest the solutions for the problems found. The significant differences between under and heavily used parks were found by the quantity and quality of each park's facilities and by the racial characteristics of residents around the each park. Environmental and social factors, and user satisfaction with their neighborhood park are suggested to be the solutions.

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