• Journal of the Korean BIBLIA Society for library and Information Science
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• v.34 no.2
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• pp.183-203
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• 2023

This study was conducted to analyze the characteristics of the artificial intelligence chatbot service of the library and compare the usability of the chatbot service applied to the library, and to propose a plan to improve the usability of the artificial intelligence chatbot service in the library. In order to achieve this research purpose, usability comparison factors were extracted through previous studies on the usability evaluation of artificial intelligence chatbot services, and based on case studies, artificial intelligence chatbot services applied to libraries were classified into their own website-based and SNS-based chatbot services according to the platform. Experiments, questionnaires, and interviews were conducted to evaluate the usability of website-based and SNS-based chatbot services applied to the library. Based on the results of the usability evaluation, implications and improvement plans for the artificial intelligence chatbot service of the library were derived.

• Journal of the Ergonomics Society of Korea
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• v.18 no.3
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• pp.105-125
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• 1999

As speech is the human being's most natural communication medium, using it gives many advantages. Currently, most user interfaces of a computer are using a mouse/keyboard type but the interface using speech recognition is expected to replace them or at least be used as a tool for supporting it. Despite the advantages, the speech recognition interface is not that popular because of technical difficulties such as recognition accuracy and slow response time to name a few. Nevertheless, it is important to optimize the human-computer system performance by improving the usability. This paper presents a set of guidelines for designing speech recognition interfaces and provides a method for evaluating the usability. A total of 113 guidelines are suggested to improve the usability of speech-recognition interfaces. The evaluation method consists of four major procedures: user interface evaluation; function evaluation; vocabulary estimation; and recognition speed/accuracy evaluation. Each procedure is described along with proper techniques for efficient evaluation.

• Culinary science and hospitality research
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• v.24 no.2
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• pp.44-50
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• 2018

This study investigated if and why there are gulfs between expectations and perceived value for usability. The main objectives of this study are as follows: (a) to examine the differences between expectation and perceived value for usability toward an OTA; and (b) to investigate the reason and purpose for customer visits toward an OTAs. By analyzing the distance between expected and the perceived value for the usability, OTAs can then close this distance and then be able to improve the usefulness of their websites. In addition, after investigating previous evaluation problems, that the various factors that are associated with tourism website evaluations, may be downsized to fit a comprehensive model for website evaluations. The results help to close the gap between expectation and perceived value by helping with the websites design, development, implementation, and management of systems. Based on those findings, effective strategies for OTAs marketing and promotional strategies are suggested.

• Proceedings of the ESK Conference
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• 1996.10a
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• pp.153-159
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• 1996

Usability evaluation can be valuable tool for analyzing and improving computer software. Various usability evaluation methods have been developed in the fields of human-computer interaction and software ergonomics. Although there are several useful methods available, designers or engineers engaged in usability evaluations should really select the most suitable methods for each specific system being evaluated. Even different systems within the same organization may require different evaluation methods to maximize the quality of the data obtained from each evaluation. In this paper, the taxonomy of evaluation methods based on the development life cycle is presented and comparative analysis between methods is performed. In addition, the implications for selecting appropriate usability methods and using them collectively are discussed.

• Proceedings of the Korean Operations and Management Science Society Conference
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• 2003.05a
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• pp.494-501
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• 2003

Web casting has become an important opportunity to apply the user-centered concept to broadcasting because it provides real-time interactive service through time and space. It is also necessary to have a new understanding about user who is not a passive viewer any more but an active user. The amount and quality of contents are also important, but usability is a competitive factor as well as the fundamental customer services that have user best experience at the site. Nevertheless most of web casting sites show the low level of usability. In this study we had a comparative evaluation among these sites, MBC, KBS and SBS, which are the representative broadcasting systems. The tests were carried out as heuristic evaluation and usability testing. We analyzed causes and problems of web usability for customer satisfaction and reliability exaltation, and expected the basic knowledge of developing and improving sites.

• KSII Transactions on Internet and Information Systems (TIIS)
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• v.5 no.5
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• pp.938-958
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• 2011

Ubiquitous web services have been expanding in various business areas with the evolution of wireless Internet technologies, accessible and usable with a variety of mobile Internet devices such as smart phones. Ubiquitous mobile-web information services can be evaluated for accessibility and usability with the mobile Internet devices interacting with mobile-web information servers. In human mobile-web activity, a web server could be a unified center for mobile-web interaction services as well as for real-time estimation and analysis of mobile-web interaction sessions. We present a real-time estimation and analysis scheme for time-based accessibility and usability in ubiquitous mobile-web services. With real-time estimation/analysis of sessions in a mobile-web server, we estimated the time-based accessibility and usability for comparison between different web services as well as for applications in mobile cloud computing services. We present empirical results based on the implementation of the real-time estimation/analysis scheme.

• The Journal of Information Systems
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• v.14 no.1
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• pp.87-105
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• 2005

The purpose of this study id to examine the effect of Web site usability on the revisiting intention of customers in Internet book stores. The Web site usability construct consists of the factors such as contents, design, navigation, and interactivity. In order to accomplish the purpose of this study, a research model was established and it suggests that the usabililty effect the revisiting intention of online customers in Internet book stores. The results of the study show that contents, navigation, and interactivity has statistically significant effect on revisiting intention of Internet customers and this effect is mediated by perceived ease of use and perceived usefulness. This research confirms the importance of usability construct in designing web sites and understanding the use of web sites. Implications of these findings are discussed for researchers and practitioners.

• Journal of the Korea Institute of Military Science and Technology
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• v.8 no.4 s.23
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• pp.77-84
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• 2005

In this research, usability testing techniques had been applied to currently operating Military Logistics System software, and the effects of improvements made were verified. Furthermore, this research aims to assist the army to execute their researches on usability testing in the future. Various usability testing techniques and guidelines presented in this paper will be easily adapted to the research environment of the army. Consequently, the results of this research would play an important role in future development and evaluation of the Military Logistics System software.

• Industrial Engineering and Management Systems
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• v.8 no.1
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• pp.54-65
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• 2009

The existence of Internet revolutionized the computer and communications world. With the rising demand for accessing the Internet, the mobile technology has incorporated the use of Internet in mobile phones. Wireless Application Protocol (WAP) has combined two of the widest utilized technology today: mobile phones and Internet. This study aims to assess the existing WAP pages offered by the top service providers in the Philippines through usability testing experiments. The paper also aims to identify existing problems in WAP interface by focusing on the errors committed by the users. From the usability study, it was found out that common usability problems are wrong selection of links, unclear grouping of categories, wrong feedback, and redundant links. The type of service provider used is significant in determining the performance of users while experience in accessing WAP is insignificant.

• Journal of Korean Society of Industrial and Systems Engineering
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• v.24 no.64
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• pp.39-52
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• 2001

Usability is playing a more important, role in interactive products or systems (e. g,, information technology Products, computer software) development, and it has become a primary factor in determining the acceptability and consequent success of the products. This study investigates some different techniques and methods to evaluate the usability of the interactive products or system . Various evaluation methods have been tried ranging from formal to informal and empirical techniques. The classification of the usability evaluation methods(UEMs) and comparisons between these evaluation methods are presented. Some issues raised by the UEMs are also discussed. In addition, problems of selecting appropriate usability evaluation methods are discussed.