인터넷 방송 사이트의 사용편의성 비교 분석

A Comparative Analysis Usability Among Web Casting Sites

  • 이자미 (경희대학교 테크노공학대학 산업공학전공) ;
  • 변승남 (경희대학교 테크노공과대학 산업공학전공)
  • Lee Ja Mi (College of Advanced Technology, Kyung Hee Univ.) ;
  • Byun Seong Nam (College of Advanced Technology, Kyung Hee Univ.)
  • 발행 : 2003.05.01

초록

Web casting has become an important opportunity to apply the user-centered concept to broadcasting because it provides real-time interactive service through time and space. It is also necessary to have a new understanding about user who is not a passive viewer any more but an active user. The amount and quality of contents are also important, but usability is a competitive factor as well as the fundamental customer services that have user best experience at the site. Nevertheless most of web casting sites show the low level of usability. In this study we had a comparative evaluation among these sites, MBC, KBS and SBS, which are the representative broadcasting systems. The tests were carried out as heuristic evaluation and usability testing. We analyzed causes and problems of web usability for customer satisfaction and reliability exaltation, and expected the basic knowledge of developing and improving sites.

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