• 보건행정학회지
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• 제20권3호
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• pp.73-103
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• 2010

This study aims to explore how the transformational leadership (consisting of three factors"charisma, individualized consideration, and intellectual stimulation) and the organizational culture (typified by developmental, rational, consensual, and hierarchical culture) are related to the organizational effectiveness (consisting of job satisfaction, organizational commitment, and intention to leave a job) of dental clinics. We found the following empirical results through a survey of 378 persons who work in dental clinics. Firstly, the respondents acknowledged charismatic leadership as the typical type of leadership ; as for organizational culture, a culture of consensus is recognized as the representative type. Secondly, transformational leadership has different effects according to the type of organizational culture: a positive influence in developmental and rational cultures, but a negative influence in consensual and hierarchical cultures. Thirdly, developmental culture has proven to be the most suitable for increasing job satisfaction and organizational commitment. The developmental, rational, and consensual cultures have all contributed to reducing intention to leave among clinic staff, whereas in the hierarchical culture, intention has been elevated. Fourthly, transformational leadership has a positive effect on the job satisfaction and organizational commitment; the intent to leave has been lessened under individualized consideration and charismatic leadership, but has been increased under leadership of intellectual stimulation. Fifthly, it is consideration and charisma that help to increase organizational effectiveness. These influences will become more effective through a developmental culture. Based on the above empirical results, we propose practical measures to improve the organizational effectiveness of clinics, in particular dental clinics. In order to build developmental culture, the doctor (manager) should produce an atmosphere in the clinic in which staff members are able to create and jointly own ideas and then promote awareness of staff participation. Additionally, in order to bring leadership of charisma and consideration into full play, the doctor should shape a relationship of mutual trust mainly by recognizing and praising the work of clinic staff. Finally, the doctor needs to acknowledge that organizational effectiveness can be significantly improved by increasing the transparency of the business.

• 한국식품조리과학회지
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• 제29권2호
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• pp.169-175
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• 2013

The purpose of this study was to provide the basic information necessary to efficiently run a coffee shop. It comparatively analyzes the relative importance and satisfaction of side menu selection characteristics through analyses on customer importance-satisfaction when selecting a side menu as well as their usage behavior of the side menu at coffee shops. According to reason price the analysis result on the differences in the coffee shop side menu importance and satisfaction, there was a difference because the importance of selecting a side menu was higher for the attributes of taste, health, packing & appearance, economics and personnel service compared to satisfaction among which the price of a side menu was found to be the top priority for improvement. The significance of coffee shop side menu for the respondents prior to usage as well as their satisfaction after usage was evaluated in order to comparatively analyze the relative importance and achievement of each characteristic through the IPA. The result indicated that the variables positioned in the Concentrate Here area (II) were related to economic feasibility such as reasonable price, appropriate price of set menu, telecommunication company affiliated service and coupon usage and point accumulation. As for the Keep up the Good Work area (I), there were many variables regarding personnel service including taste of side menu, blending with coffee, clean packing, clean packaging, staff's side menu knowledge, staff's quick response, staff's politeness and staff's sincere response. As for the variables in the Low Priority area (III), health variables on health such as nutritional value, eco-friendly food materials and calories were observed.

• 디지털융복합연구
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• 제12권10호
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• pp.433-443
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• 2014

본 연구는 병원행정직 근무자들의 직무스트레스와 관련된 요인들을 규명하고자 시도하였다. 조사대상은 전라북도 지역의 30개 병원에서 임의로 선정된 재직자 189명으로 하였으며, 자료 수집은 2014년 6월 1일부터 두달 동안에 무기명 자기기입식 설문지를 통해 이루어졌다. 다중회귀분석 결과, 남성보다는 여성에서, A형 행동유형 점수가 높을수록, 우연신념이 높을수록, 외적통제신념이 낮을수록, 자아존중감이 낮을수록, 사회심리적 스트레스 수준이 높을수록, 우울수준이 높을수록 직무스트레스가 유의하게 높았으며, 투입된 변수들의 설명력은 55.8%이었다. 이상의 연구결과를 볼 때, 병원행정직 근무자들의 직무스트레스를 줄이기 위해서는 A형 행동유형 및 통제신념을 관리하고, 자아존중감을 높이고, 사회심리적 스트레스 및 우울수준울 낮추는 노력이 필요할 것으로 판단된다.

• 한국융합학회논문지
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• 제10권8호
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• pp.121-128
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• 2019

의료 서비스는 환자 뿐 만 아니라 의료 행위의 주체인 의료진에게도 제공되어야 한다. 이 연구는 에스노그라피를 통해, 의료 행위를 수행하는 의료인들의 행태를 살펴보고 처치를 위한 물리적인 의료 행위 중 가장 많은 빈도로 수행하는 행위를 도출하였다. 특히, 심층 인터뷰를 통해 의료인의 침습 의료 행위 시, 인지하는 행위의 중요성과 수행과정의 니즈를 도출하였다. 이를 바탕으로 의료진의 신속한 물리적 의료 행위와 환자와의 관계를 위한 심리적 의료 행위를 포함하는 4가지의 경험적 가치 요소를 정의하였다. 정맥 수액 요법용 의료 소모품 키트 디자인 제안과 함께 디자인 프로토타입을 제작하여, 디자인 요소를 검증하였다. 의료 소모품의 키트화는 처치 전체 과정에 있어 준비 및 폐기 과정을 간소화함으로 업무의 효율성을 높힐 수 있다.

• 한국의료질향상학회지
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• 제27권2호
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• pp.30-44
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• 2021

Purpose: The aim of this study was to investigate the changes in perception of the New Diagnosis-Related Group (DRG)-based payment system, make overall evaluation after participation, and examine opinions on further policy improvement among employees of a public hospital participating in the pilot project in Korea. Methods: We investigated changes in perception of the New DRG-based payment system before and after participation in the pilot project using a qualitative research method. We conducted individual in-depth interviews with the management and healthcare professionals and Focus Group Interviews (FGIs) with the staff in the nursing and administrative departments. Results: Before implementing the pilot project of the New DRG-based payment system, the management was in favor of participating in the pilot project, whereas the healthcare professionals were strongly opposed to participation in the pilot project, and the staff in the nursing and administrative departments were slightly opposed to participation. After implementing the pilot project, there were remarkable changes in the perception of the New DRG-based payment system among healthcare professionals and the administrative staff. Healthcare professionals' perception was altered in a positive way, while the administrative staff's perception of the system became negative. Conclusion: There were no restrictions on clinical practice or deterioration of quality of care observed in association with the participation in the New DRG-based payment system. However, certain unintended consequences of the New DRG-based payment system may arise as well. Therefore, the government needs to examine the problems identified in this study to reflect on and improve the New DRG-based payment system for stable expansion.

• 산업융합연구
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• 제20권9호
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• pp.109-118
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• 2022

이 연구는 장애인복지관 종사자의 성장욕구가 고객지향성에 미치는 영향과 이에 대한 참여적 의사결정의 매개효과를 검증하는 것을 목적으로 수행되었다. 연구 목적을 달성하기 위해 전국 장애인복지관 종사자를 대상으로 설문조사를 실시하였으며, 최종적으로 총 847부의 설문지를 분석하였다. 참여적 의사결정의 매개효과를 확인하기 위해 Baron과 Kenny가 제시한 3단계 위계적 회귀분석을 진행하였으며, 주요 분석결과는 다음과 같다. 첫째, 성장욕구는 고객지향성에 긍정적인 영향을 미쳤다. 둘째, 참여적 의사결정은 성장욕구와 고객지향성 간의 관계를 매개하였다. 이러한 연구결과를 바탕으로 장애인복지관 종사자의 고객지향성 제고를 위해 개인적인 차원과 조직적인 측면에서의 방안을 제언하였다.

• 성인간호학회지
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• 제23권6호
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• pp.624-632
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• 2011

Purpose: This study was performed to determine the perception and attitude of emergency medical staff by the presence of family members while performing Cardiopulmonary Resuscitation (CPR). Methods: Data were collected from June and August in 2010 using questionnaire. The participants were 187 doctors and nurses who were working at emergency medical centers located at eight hospitals. Results: Approximately half of the medical emergency staff had previous experience of having requests from a patient's family members to remain present at the time of performing CPR. Most of the subjects did not know that the 2005 American Heart Association (AHA) guideline recommended including willing family members' during CPR. Doctors were more likely than nurses to recognize that the positive effects of family members being present during CPR. Conclusion: This study indicates that health professionals are not aware of the AHA guidelines for including family members during CPR of a patient and further that more doctors than nurses recognized the value of including willing family members during CPR.

• 간호행정학회지
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• 제8권1호
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• pp.97-105
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• 2002

The purposes of this study is to identify the relationship between coping strategies and the nursing organizational effectiveness in hospital nurses and to provide the basic data concerning the development of job stress management program for hospital nurses. The subjects showed that the twenties and single nurses who had worked under one year used more frequently 'the avoid and the symptom coping strategies' better than 'the control'. Also, they showed significantly lower satisfaction and higher 'the intent to leave' than others. The main factors that affected the satisfaction and 'the intent to leave' were age and the control coping strategies.In conclusion, this study showed that the staff nurses who were twenties, single, and new employed used more frequently 'the avoid and symptom management coping strategies' than others. Also they showed lower satisfaction and higher 'the intent to leave' than others. So Age and the control coping strategies should be considered in the development of staff nurses' stress management program. Especially, it was needed to focused on the nurses who were twenties, single, and new employed.

• 대한가정학회지
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• 제49권1호
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• pp.41-53
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• 2011

The purpose of this paper was to examine the management of Environmentally Friendly Planning Features(EFPF) in condominium with Green Building Certification(GBC). A questionnaire survey was conducted among management office staff and residents on six housing estates in Seoul. The data from 200 respondents were analysed using descriptive statistics and t-tests. The main findings were as followings : 1) Most of the staffs considered that garbage collection and recycling, and green spaces were well-managed. 2) The residents indicated that garbage collection and recycling, and green spaces were properly handled, but they failed to recognize these as EFPF. 3) Residency duration was unrelated to the residents' perceptions of the EFPF and their management. In conclusion, neither the residents nor the staff were aware of the GBC system or that their housing estates were built using EFPF. To remedy this, it can be assumed the residents' lack of appreciation of the EFPF can be resolved if they participate in the management of these features. So the residents will need education, and the management staff will require professional training.

• 성인간호학회지
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• 제26권5호
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• pp.512-521
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• 2014

Purpose: This study examined the effect of work environment and job satisfaction on service quality among staff caring for the elderly. Methods: A convenient sample was 192 staff members from 95 elderly facilities. Data collection occurred from June to July, 2011 using a self-administered questionnaire. Data was analyzed using SPSS/WIN 18.0. Results: Among the subscales of Work Environment Scale, the self-realization score was the highest followed by workload, nervousness, and conflict. The mean score of job satisfaction was 71.43. Reliability was the highest followed by assurance, empathy, responsiveness, and tangibles. Predictive factors of service quality included self-realization work environment and job satisfaction. Conclusion: Exploration of strategies to improve the recognition of self-realization work environment and job satisfaction will be necessary in order to increase of service quality among staffs in elderly facility.