• Culinary science and hospitality research
• /
• v.6 no.2
• /
• pp.227-246
• /
• 2000

A few years ago, hotel service was not usual to the people very much but it's normally usual only for the higher-grade people. However now a days, it's expected that hotel service is universal one with changing of life style. It's rising to use hotel with being on the increasing of the international alternating so that the banquet service can be expected as the much more important service point of hotel. At the same time there are much more chances to participate in the personal parties and meetings. That means the demand is increasing than before. So every hotels are trying to promote the quality of the service, make renovation and suggest the specially distinguished service in comparison with the other hotels so as to get the banquet customers. Actually the sales amount from the banquet in the hotel can be said the biggest one in these days. That's why we cannot help thinking it the very important point at the hotel service. So we would 1ike to suggest the best way of managing hotel banquet service more efficiency and would like to find out how we can serve the higher quality service to the banquet customers in order them to make feel more satisfactory.

• Journal of the Korea Academia-Industrial cooperation Society
• /
• v.12 no.2
• /
• pp.728-735
• /
• 2011

Recently, as the most people use the high-speed Internet service, it is positioned as a universal service in Korea. Therefore, the competition among service providers is becoming fierce and fierce. The defensive marketing which raise customer loyalty can be an effective method in this case. In this study, we identified the sources of customer loyalty in the high-speed Internet service. The results showed that the satisfaction on the service quality and after service impacts on the customer loyalty positively. We expect that this result will be helpful for practitioners to make customer strategies.

• 한국IT서비스학회:학술대회논문집
• /
• 2007.11a
• /
• pp.641-645
• /
• 2007

News contents, produced for paper readers, are more and more being used online instead of offline. Internet sites, expecially portals(naver, daum, nate etc.) are dominant marketplaces, where news are exchanged and values are added. So, establishing a new online news service system, which can satisfy news provider(copyright owner) and internet service provider together, is a necessary task under current online-dominant news service environment. UCI(Universal & Ubiquitous Content Identifier) and IPTC NewsML(News Mark-up Language) are considered as useful standards to compromise protection of news-copyright and enhancement of online use of news contents. This study is based on a real case of 'NewsBank' in korea, We expect that this study can show an inspiration to obtain two contradictory goals of copyright protection and free online use of copyright.

• Health Policy and Management
• /
• v.28 no.3
• /
• pp.210-216
• /
• 2018

National Health Insurance Service (NHIS) has put a great effort on extending life expectancy, for last 40 years. The system has also made remarkable outcomes in achieving universal health coverage. However, it is facing challenges of low health insurance benefits and sustainability risk due to low birth rate and aging society at the same time. To overcome the difficulties and build a lifelong health security system for the nation, it is required for NHIS to make multilateral changes in its roles. Based on the quantitative growth achieved so far, NHIS needs to strive for the growth in quality by not only increasing coverage and reforming contribution imposition system, but also reorganizing the relevant systems such as lifelong health management support, rational adjustment to the medical fee, and benefit costs monitoring. In addition, it's important for NHIS to restructure the organizational culture by having specialty and communicating with people for high quality of administration and health insurance sustainability.

• Industrial Engineering and Management Systems
• /
• v.11 no.3
• /
• pp.241-254
• /
• 2012

To gain competitive advantage in a fast changing environment, the higher education institution (HEI) must continuously adjust the strategies to that environment. One important strategy is how to determine appropriate practical actions based on what students really need and want. Despite the abundance of research on service quality management, there is no universal consensus on how best to determine appropriate practical actions in HEIs. The aim of this paper is to develop an integrated model to be used to accurately acquire the most critical service attributes and determine appropriate actions that promote student satisfaction. Drawing on relevant literature, an integrated model is proposed which is based on students' perspective by integrating the fuzzy SERVQUAL, refined Kano, and Blue Ocean model. Subsequently, an empirical case study in the higher education sector is described that illustrates the value of the model in determining the most critical attributes and how to improve them.

• Proceedings of the IEEK Conference
• /
• 2003.07d
• /
• pp.1491-1494
• /
• 2003

Video adaptation in response to dynamic resource conditions and user preferences is required as a key technology to enable universal multimedia access (UMA) through heterogeneous networks by a multitude of devices in a seamless way. Although many adaptation techniques exist, selections of appropriate adaptations among multiple choices are often ad hoc. To provide a systematic solution, we present a general conceptual framework to model video entity, adaptation, resource, utility, and relations among them. It allows for formulation of various adaptation problems as resource-constrained utility maximization. We apply the framework to a practical case of dynamic bit rate adaptation. Furthermore, we present a description tool, which has been accepted as a part of the MPEG-21 Digital Item Adaptation (DIA), along with a brief overview of the .elated descriptors to support terminal and network quality of service (QoS).

• Journal of the Korean Society for Library and Information Science
• /
• v.42 no.3
• /
• pp.345-364
• /
• 2008

Proportion and importance of knowledge & information provision through the web are increased continuously. Equivalent accessibility focused on universal service is highly demanded especially for public institutions, such as national libraries. In this study, web accessibility of sixteen national libraries were compared and analyzed by KADO-WAH, web accessibility tool. Characteristics of libraries were investigated and future directions were suggested based on the analysis and results.

• Journal of The Korea Institute of Healthcare Architecture
• /
• v.15 no.3
• /
• pp.21-29
• /
• 2009

Recently, the service for nursing home has been transforming in an overall way, and along with that, the supply of the recuperation facilities for the elderly has been expanding. However, the quantitative expansion of those facilities has not been accompanied by the qualitative supply. In consideration of those shortcomings of the existing facilities, it may be necessary to ensure an improvement in qualitative terms. This study investigated and analyzed the Nursing home, examined the current situation, reconsidered the state of recuperation facilities for the elderly as part of effort to prepare for the silver society, and present measures for improvement in an attempt not to repeat mistakes that have been observed in the existing facilities in planning Nursing home that will be open and built in the upcoming days, which aimed to provide basic data that can be used in the future and explore the direction of relevant design.

• Journal of the Korean Institute of Rural Architecture
• /
• v.17 no.1
• /
• pp.113-120
• /
• 2015

In recent years, the population composition of rural area is changing due to the decreasing population growth of the aged with disability and people returning to farming. Since 1970's the rural community facilities have been spreaded out across most rural villages. Although the rural community facilities are the most widely used facilities, the existing facilities are need to be new built or remodeled according to demographic changes, usage of facilities, and environmental condition. Given this reality, the rural community facilities such as village assembly hall and nursing home for senior citizen are not only used for daily life place but also used like co-residence having meals and sleeping together. Therefore the rural community facilities have the potential to become welfare service space for rural elderly people. This research focuses on the current situation of universal design applied community facilities. According to the research, most of the village community facilities were built in the 1990s and 82% of the buildings were more than 15 years old. Furthermore, 45% of the village community facilities more than 15 years old most have a ground floor in masonry structure. The area of the building is 65% less than $100m^2$. The width of the access entrance, the height of the sink, gas safety valve and so forth were relatively well designed. However, the handrail of the entrance, space in front of the toilet bowl, the height difference between the entrance and floor, the installation of the width of the ramp and stair handrail was relatively incomplete. Village community facilities to be built in the future should be universal design fundamentally.

• The Journal of the Korea Contents Association
• /
• v.15 no.6
• /
• pp.125-135
• /
• 2015

As the elderly and the disabled populations increase, the importance of the universal design is more highlighted to form equal and secured environment. Particularly, as the desire for the cultural experience has grown, investment and construction of the cultural space are actively carried forward at the state level, but there are a lot of restrictive elements for the disadvantaged to have the cultural experience in the public facilities. To analyze these elements, investigation into the present conditions and analysis of use evaluation were conducted over the construction environment of museums, the public cultural space, in terms of the visually handicapped and non-handicapped people. Through the literature review, this study understood the concept and principle of the universal design, analyzed and reclassified the existing evaluation elements. As a result of evaluating museums in the country based on the analyzed evaluation elements, the information, environment and supplement points in service were investigated for the visually handicapped to tour museums and remedies were drawn. This study tries to consider these disadvantaged and to suggest evaluation elements and remedies for environment construction, so that everyone can do pleasant activities.