• Journal of Information Technology Applications and Management
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• v.30 no.4
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• pp.11-28
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• 2023

This paper proposes a method of integrating ChatGPT with traditional chatbot systems to enhance conversational artificial intelligence(AI) and create more efficient conversational systems. Traditional chatbot systems are primarily based on classification models and are limited to intent classification and simple response generation. In contrast, ChatGPT is a state-of-the-art AI technology for natural language generation, which can generate more natural and fluent conversations. In this paper, we analyze the business service areas that can be integrated with ChatGPT and traditional chatbots, and present methods for conducting conversational scenarios through case studies of service types. Additionally, we suggest ways to integrate ChatGPT with traditional chatbot systems for intent recognition, conversation flow control, and response generation. We provide a practical implementation example of how to integrate ChatGPT with traditional chatbots, making it easier to understand and build integration methods and actively utilize ChatGPT with existing chatbots.

• The Journal of the Korea institute of electronic communication sciences
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• v.19 no.1
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• pp.105-112
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• 2024

In contemporary society, the expression of emotions and self-reflection are considered pivotal factors with a positive impact on stress management and mental well-being, thereby highlighting the significance of journaling. However, traditional journaling methods have posed challenges for many individuals due to constraints in terms of time and space. Recent rapid advancements in chatbot and emotion analysis technologies have garnered significant attention as essential tools to address these issues. This paper introduces an artificial intelligence chatbot that integrates the GPT-3 model and emotion analysis technology, detailing the development process of a system that automatically generates journals based on users' chat data. Through this system, users can engage in journaling more conveniently and efficiently, fostering a deeper understanding of their emotions and promoting positive emotional experiences.

• International journal of advanced smart convergence
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• v.12 no.3
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• pp.51-60
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• 2023

This study focuses on the design of a GPT-based system for relatively rapid technology credit assessment of SMEs. This system addresses the limitations of traditional time-consuming evaluation methods and proposes a GPT-based model to comprehensively evaluate the technological capabilities of SMEs. This model fine-tunes the GPT model to perform fast technical credit assessment on SME-specific text data. Also, It presents a system that automates technical credit evaluation of SMEs using GPT and LLM-based chatbot technology. This system relatively shortens the time required for technology credit evaluation of small and medium-sized enterprises compared to existing methods. This model quickly assesses the reliability of the technology in terms of usability of the base model.

• Journal of Convergence for Information Technology
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• v.11 no.4
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• pp.46-54
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• 2021

As the realization of the 4th industrial revolution is approaching, the paradigm of the corporate work environment is changing to digital, from the traditional work environment. In particular, technologies like RPA(robotic process automation) and chatbot reduce the need for human labor or task by automating simple repetitive tasks, enabling humans to focus on more valuable tasks. In this study, corporates operating expense management services in public cloud computing environments develop a cloud module that simplifies expense report management by grafting robotic process automation and chatbot technology. According to the result of the expert evaluation, the developed system marked 80.3% of satisfaction levels and the highest satisfaction level 94% was confirmed in terms of easy of use. Based on the research result, future research can be suggested to expand the works occurring inside and outside the company to a single RPA environment by additionally linking the work system related to expense management.

• The Journal of Korea Institute of Information, Electronics, and Communication Technology
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• v.15 no.1
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• pp.56-61
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• 2022

In this paper, we classify and present AI algorithms and natural language processing methods used in chatbots. A framework that can be used to implement a chatbot is also described. A chatbot is a system with a structure that interprets the input string by constructing the user interface in a conversational manner and selects an appropriate answer to the input string from the learned data and outputs it. However, training is required to generate an appropriate set of answers to a question and hardware with considerable computational power is required. Therefore, there is a limit to the practice of not only developing companies but also students learning AI development. Currently, chatbots are replacing the existing traditional tasks, and a practice course to understand and implement the system is required. RNN and Char-CNN are used to increase the accuracy of answering questions by learning unstructured data by applying technologies such as deep learning beyond the level of responding only to standardized data. In order to implement a chatbot, it is necessary to understand such a theory. In addition, the students presented examples of implementation of the entire system by utilizing the methods that can be used for coding education and the platform where existing developers and students can implement chatbots.