• 경영정보학연구
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• 제19권2호
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• pp.37-56
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• 2017

최근 소셜 네트워킹 서비스(Social Networking Service, SNS)를 통해 소통하고자 하는 개인들이 급격히 증대하고 있다. 이러한 현상은 SNS 상에서 막대한 정보생성을 이끌었고, 이에 따라 SNS 이용자들은 관심 부족을 느끼고 이를 극복하기 위해 보다 자극적이고, 과장된 정보를 생성하고 있다. 본 연구는 이러한 현상을 이용과 충족이론의 관점에서 관심에 대한 욕구를 충족시키기 위한 SNS 이용자들의 이용행태를 살펴보고자 한다. 또한 SNS 이용행태 연구들을 살펴보면, 성별에 따른 차이가 있는 것으로 나타났다. 이에 따라 본 연구는 관광객의 관심욕구가 SNS 몰입(순응, 동일시, 내재화)과 관광경험 공유 행위에 미치는 영향을 파악하고자 하였으며, 성별에 따른 조절효과를 살펴보고자 하였다. 분석 결과, 관심욕구는 SNS 몰입 수준에서 순응과 동일시를 매개로 관광경험 공유에 영향을 미치는 것으로 나타났다. 또한 순응과 동일시가 영향을 미치는데 있어 성별에 따른 차이가 있는 것으로 나타났다. 이러한 연구결과를 바탕으로 본 연구는 학술적, 실무적 시사점을 제공한다.

• 산경연구논집
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• 제14권2호
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• pp.35-44
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• 2023

Purpose: The purpose of this study is to investigate factors that affect overall attitudes on accommodations sharing platform businesses and effects of overall attitudes on sustainability of accommodation sharing platform and contribution to the tourism industry with the perspectives of millennials and generation Z. Research design, data and methodology: This study conducted an online survey. This study applied factor, ANOVA, and regression analysis to test hypotheses. Results: The results found that factors including economic, trust, environment, local market facilitation, and the quality of residents' life affect overall attitudes toward accommodation sharing, while social and experience aspects do now show significance on overall attitudes. Effects of overall attitudes on sustainability of the accommodation sharing platform and contribution to the tourism industry showed significance. Conclusions: The results provide managerial and policy implications. The results implied how millennials and generation Z perceive significant factors such as local market facilitation for economic benefits and environment aspects with usage of accommodation sharing support characteristics of millennials and generation Z. How to foster social aspects to interact with millennials and generation Z and experience aspects to enhance values of the accommodation sharing that shares experiences remained future issues for better development of sharing platform businesses.

• 경영정보학연구
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• 제25권2호
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• pp.1-30
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• 2023

본 연구는 샤오홍슈 앱(RED app)을 이용하여 한국에 장기간 체류하는 중국인을 대상으로 설문조사를 실시하여 중국인의 한국 관광행위를 조사하고 분석하였다. 기억할만한 관광경험(MTEs: Memorable Tourism Experiences) 모델을 기반으로 몇 가지 변수를 추가하여 한국에서 장기간 체유하는 중국인의 여행 행동을 분석합니다. 최근 사용자 수가 많은 모바일 앱: 샤우홍슈(RED)의 이용자를 대상으로 조사했다. 212개의 유효한 표본분석을 통해 몇 가지 결론을 도출하였다. (1) 경치, 오락 및 정보성이 사람들의 여행 경험 공유에게 긍정적 영향을 주지만 상호작용 요인이 그렇지 않다는 결론을 발견하였다. (2) 여행 경험을 공유하는 행위는 여행 만족도와 다른 목적지에 방문하는 의도에 긍정적인 영향을 미치고 여행 만족도는 한국에 있는 다른 목적지에 방문하는 의도에 긍정적인 영향을 파악했다. 이 연구는 기억할만한 관광경험과 사용자 생성 콘텐츠(UGC: User-Generated Content) 모델을 결합하여 관광에 대한 문헌을 확장하여 외국인의 한국 관광행위에 관련하는 연구를 파악할 수 있다.

• 한국생활과학회지
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• 제19권5호
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• pp.857-872
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• 2010

Recently, interest in fair tourism and demand for this service has been steadily increasing. This study examined the tourists' perceptions of their fair tourism experiences. Phenomenological method was adopted as a qualitative research approach. Participants were nine adults who were interviewed in depth on their experiences of fair tourism. Data analysis led to the emergence of seven categories (sharing and volunteerism, environment and animal protection, tourism created together, communication and relationship, from consumption to experience, ethicality and fairness, contemplating life) and 21 subcategories. This research was a significant step in providing options to explore the improvement of ethical-tourism and may have implications for the future development of tourism. This study also has various implications for tour operators, consumers, and government. In future all stakeholders should make efforts to establish the tour culture which encourages consumers to consider the ethicality and fairness of their choices as tourists.

• 경영정보학연구
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• 제12권3호
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• pp.141-158
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• 2010

본 연구에서는 농산물 전자상거래의 한 형태인 정보화 마을 조성사업의 성과를 분석하였다. 정보화마을 조성사업의 목표인 정보화를 통한 소득증대, 즉 전자상거래 매출액에 영향을 주는 요인을 파악하고자 하였다. 전자 상거래 매출액에 영향을 주는 요인으로 정보화 교육, 정보기술이용, 홈페이지 커뮤니티 조직의 지식공유를 선정하였으며 체험 관광 유 무가 각 요인의 매출액에 주는 조절효과를 측정하였다. 분석결과 홈페이지 커뮤니티 활성화와 조직의 지식공유가 매출액에 영향을 주는 요인으로 나타났으며, 나머지 요인들은 매출액에 영향을 주지 않았다. 체험 관광의 조절 효과는 체험관광유 무에 따라 정보화 총 교육시간과 정보기술이용에 효과가 오히려 긍정적으로 나타났으며, 조직의 지식공유에는 부정적인 영향을 주었다. 이는 체험 관광이 정보화 마을의 주민들에게 정보화 교육과 정보기술을 이용 할 수 있는 촉매가 될 것으로 예상되며, 조직의 지식공유는 정보화 마을 주민들 사이에 커뮤니케이션이 이루어졌기 때문에 체험 관광에 대한 소비자들의 다양한 욕구를 충족시키지 못함으로써 신뢰를 주기보다는 실망을 주는 것으로 해석 할 수 있다.

• 유통과학연구
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• 제21권3호
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• pp.83-92
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• 2023

Purpose: An omnichannel strategy creates a consistent brand image and customer experience across all channels, making it easier for customers to interact with a business and share information. This research aimed to investigated the relationship between consumers' information-sharing intention and their omnichannel experiences. Research design, data, and methodology: Through an online survey conducted in Vietnam, the study obtained 915 responses. The study used Partial Least Square Structural Equation Modeling (PLS-SEM) to analyze research data and confirm proposed research hypotheses. Results: Research results indicated that information-sharing intention is affected by both online and offline customer experience, and at the same time, the study also confirmed that omnichannel's three characteristics (integration, individualization, interaction) positively impact on customer experience. Conclusions: From the research result, businesses may boost consumer trust and loyalty with the help of an omnichannel approach, which in turn increases customers' propensity to provide personally identifying information to the firm. One way to do this is to facilitate information exchange by delivering customized and relevant offers. Furthermore, companies show consumers the benefit of providing their data by utilizing it to enhance the customer experience.

• 예술인문사회 융합 멀티미디어 논문지
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• 제7권12호
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• pp.871-879
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• 2017

본 연구는 2016년도 OECD 관광정책과 ICT 융합 플랫폼을 적용한 부산 관광산업을 제안하는 데 목적이 있다. OECD는 관광산업 활성화를 위해서 3가지 정책을 제시하였다. 첫째, 관광산업의 경쟁력 유지, 효율성과 지속가능성 제고를 위한 정책, 둘째, 단절 없는 교통 체계 구축을 위한 정책, 셋째, 공유경제 대응이다. 본 연구에서는 OECD의 3가지 정책을 중심으로 부산 관광산업 개발에 대한 가능성을 제시하였고, 동시에 부산의 관광산업 육성에 필요한 ICT 융합 플랫폼 구축의 필요성을 제안하였다. 특히 ICT 융합 플랫폼 구축에 있어서 소프트웨어 측면의 경험기반의 양방향 콘텐츠 생성·공유와 다분야 간 고부가 융합 콘텐츠 발굴의 필요성을, 하드웨어 측면에서 질 높은 사용자경험(UX)의 개발과 데이터 분석기반의 맞춤형 서비스 제공의 필요성을 제시하였다. 아울러 부산관광산업의 지속적인 성과와 관리를 위한 관광관련 진흥원 설립을 주장하였다. 따라서 본 연구에서 제안하는 OECD관광정책 기반 ICT 융합 플랫폼 구축결과, 부산의 관광산업과 관련된 수요자와 공급자에게 저비용, 고효과를 낳을 수 있는 기대효과를 시사하고 있다.

• International Journal of Internet, Broadcasting and Communication
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• 제8권4호
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• pp.39-47
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• 2016

This study is a smart tourism research based on face recognition applied system that manages individual information of foreign tourists to smartphone. It is a way to authenticate by using face recognition, which is biometric information, as a technology applied to identification inquiry, immigration control, etc. and it is designed so that tourism companies can provide customized service to customers by applying algorism to smartphone. The smart tourism system based on face recognition is a system that prepares the reception service by sending the information to smartphone of tourist service company guide in real time after taking faces of foreign tourists who enter Korea for the first time with glasses attached to the camera. The smart tourism based on face recognition is personal information recognition technology, speech recognition technology, sensing technology, artificial intelligence personal information recognition technology, etc. Especially, artificial intelligence personal information recognition technology is a system that enables the tourism service company to implement the self-promotion function to commemorate the visit of foreign tourists and that enables tourists to participate in events and experience them directly. Since the application of smart tourism based on face recognition can utilize unique facial data and image features, it can be beneficially utilized for service companies that require accurate user authentication and service companies that prioritize security. However, in terms of sharing information by government organizations and private companies, preemptive measures such as the introduction of security systems should be taken.

• 한국식생활문화학회지
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• 제24권2호
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• pp.137-145
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• 2009

The purpose of this study is to present the scheme that can enhance the value of native local foods by analyzing the case into which storytelling is incorporated in order to revitalize native local foods. Towards this end, the cases of native local foods throughout the country were recommended through professional survey and one region among them was finally selected through the field study. The survey on the native local foods was conducted through qualitative study. The four stages of storytelling: the findings of storytelling, the production of storytelling, the experience of storytelling, and sharing of storytelling were analyzed by stage and the contents of the survey by stage were developed. In the findings of story, the origins and background of the main family's foods and food-related stories were derived. The production of stories deals with how to convey the stories of surveyed native local foods to consumers and it presented the stories about the place and food menu. In the experience of storytelling, the physical environment and non-physical environment, in which people visit native local eating houses and experience native local foods were analyzed. Finally, in the sharing of story, how the tourists who have experienced the native local foods make stories and disseminate and share them was analyzed. The significance of this study is that through the storytelling technique it presented the findings, production, experience and sharing of native local foods in the level that can apply to practical business. Although the research is in the stage of inquiry, this study is meaningful in that it presented the basic methodology that can induce the revitalization of the native local food industry through examining the tradition and significance of native local foods that can be found in all the regions of the country.

• 한국정보시스템학회지:정보시스템연구
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• 제26권4호
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• pp.87-106
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• 2017

Purpose The main purpose of this study is to examine whether the expectations and outcomes of the bicycle-sharing service significantly influence users' expectation disconfirmation, satisfaction, and continuous intention to use. In addition, we will verify the moderating effect of social interaction in bicycle-sharing service on the relationship between satisfaction and continuous intention to use. Design/methodology/approach Based on previous studies dealing with determinants of bicycle use, users' expectations and outcomes of the bicycle-sharing service were measured by three variables; accessibility, convenience, and safety. To collect the data, we conducted a survey of undergraduates at a university located in Seoul for three weeks, beginning March 6. Participants completed the first questionnaire, which measured expectations of the bicycle-sharing service based on the attributes and social interaction before using the BSS. After a few weeks, the same participants completed the second questionnaire, which measured outcomes of the outcome, disconfirmation, satisfaction, and continuous intention to use the BSS. Only participants who completed both surveys received monetary compensation. In order to test hypothesis, the Smart Partial Least Square (SmartPLS) modeling technique was applied. Findings In terms of main effects, based on the expectation disconfirmation theory, the results indicated that there were significant relationship among expectation, performance, disconfirmation, and satisfaction. In particular, it was verified that disconfirmation completely plays a mediating role between performance and satisfaction. In addition, the moderating effect of social interaction was examined. There was a significant interaction effects of social interaction and satisfaction on the continuous intention to use for leisure purpose. Finally, this study is expected to contribute to the study of resource sharing in the field of tourism and provide baseline information for future research.