• 제목/요약/키워드: The Relationship between Consumers and Brands

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Luxury Brand Equity in Online Channel: The Moderating Effect of Brand Trust

  • Hyun, Hyowon;Park, JungKun;Yoo, Weon Sang
    • Asia Marketing Journal
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    • 제21권2호
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    • pp.99-115
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    • 2019
  • Branding strategy is important in the hyper-competitive luxury industry. In digitalized market environments, it is critical for luxury brands to transfer their established brand equity from the offline market to the online market. The purpose of this study is to examine the causal relationships between offline brand equity (i.e., brand awareness, brand image, and perceived quality)toward online consumer responses, including satisfaction and loyalty, in the context of luxury brands. In addition, this study investigates the moderating effects of offline brand trust on the relationship between offline brand equity and online satisfaction and loyalty. Data was collected via online surveys. For empirical validation of the proposed hypotheses, a structural equation modeling technique was employed. The results show that offline luxury brand awareness, brand image, and perceived quality have a positive effect on consumers' online satisfaction. Also, offline brand image has a positive effect on online consumer loyalty. The results indicate that there is a significant moderating effect of offline brand trust on the relationship between brand image and e-loyalty. The results of the present study provide implications for luxury brand managers and retailers to develop effective online sales strategies.

팝업 스토어에서의 지각된 가치가 소비자의 공유 의도에 미치는 영향 : 몰입의 조절효과와 브랜드 애착의 매개효과를 중심으로 (The Effect of Perceived Value in Pop-up Stores on Consumers' Sharing Intentions: Focusing on the Moderating Effect of Immersion and the Mediating Effect of Brand Attachment)

  • 양숙경
    • 한국의상디자인학회지
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    • 제26권3호
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    • pp.145-161
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    • 2024
  • This study explored how perceived value-specifically self-expressive, emotional, and utilitarian values-experienced by consumers at luxury fashion brand pop-up stores influenced their sharing intentions. Additionally, it examined how the level of immersion in the pop-up store and brand attachment act as moderators and mediators in these relationships. An online survey was conducted among women in their 20s and 30s residing in Seoul, Gyeonggi, and Incheon, who had visited luxury fashion brand pop-up stores. A total of 307 responses were analyzed using the SPSS statistical program, incorporating factor analysis, regression analysis, and tests for moderation and mediation effects. The study found that all dimensions of perceived value-self-expressivesignificantly impacted consumers' sharing intentions. Moreover, immersion levels at the pop-up stores significantly moderated the relationship between these values and sharing intentions, while brand attachment mediated this relationship. The research concludes that luxury fashion brand pop-up stores are an effective marketing strategy offering various consumer values that encourage sharing behavior. The findings provide valuable insights for luxury brands in formulating strategies that enhance emotional connections with consumers and amplify voluntary promotional efforts.

소비자의 브랜드 진정성 지각과 관련된 브랜드 속성 (Brand Attributes Related to the Perceived Brand Authenticity)

  • 김상훈;박현정;이은영
    • 한국콘텐츠학회논문지
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    • 제14권11호
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    • pp.398-410
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    • 2014
  • 본 연구에서는 진정성 지각 관련 변수들을 종합적으로 제시하고, 이러한 브랜드 속성들이 실제로 진정성 지각에 영향을 미치는지 검증하였다. 제품 유형에 따라서 어떠한 속성들이 소비자의 진정성 지각 형성에 더욱 중요한 역할을 하는지도 살펴보고, 진정성 지각이 브랜드 성과와 연결되는지, 즉 소비자의 브랜드 태도에 직접적인 영향을 미치는지 분석하였고, 브랜드 속성들이 진정성 지각을 형성한 후에 태도에 영향을 미치는 것인지도 추가적으로 확인하였다. 연구 결과, 진정성 지각에 긍정적인 영향을 미치는 브랜드 속성은 우수성, 자연성, 유행 반영성, 일관성, 지역 관련성, 윤리성의 여섯 가지 차원으로 구성되었으며, 자연성은 사적제품에서, 유행 반영성이나 지역관련성은 공적제품에서 더욱 진정성 지각을 높이는 것으로 분석되었다. 진정성 지각은 브랜드 태도에 긍정적인 영향을 미치는 것으로 나타났는데, 매개회귀분석 결과 진정성 지각은 우수성과 유행 반영성 차원에서 부분매개 역할을, 자연성, 일관성, 윤리성 차원에서 완전매개 역할을 함을 파악하였다.

소비자의 체면민감성과 아웃도어웨어 구매행동 연구 -과시소비의 매개효과 분석- (The Study of Social-Face Sensitivity and Consumer Purchasing Behavior with Outdoor Wear -Mediating Effect of Conspicuous Consumption-)

  • 진대건;유소이
    • 패션비즈니스
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    • 제22권2호
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    • pp.14-26
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    • 2018
  • This study was to explore purchasing behavior and repurchase intention by considering social-face sensitivity and conspicuous consumption. To do this, first, this study tried to explain how consumers had different characteristics for social-face sensitivity, conspicuous consumption, purchasing behavior, and repurchase intention for outdoor wear. Second, this study tested the relationship between consumer behavior (purchasing behavior and repurchase intention) and social-face sensitivity by considering the mediating effect of conspicuous consumption. As the results, first, there was a significant relationship between social-face sensitivity (sensitivity to saving face) and conspicuous consumption, which had a significant effect on the purchasing behavior with outdoor wear(purchase frequency, purchase cost). Second, social-face sensitivity (consciousness of shame) had a significant effect on conspicuous consumption (preference for famous brands, status symbol, pursuing fashion), and social face sensitivity (consciousness of social formality) had a significant effect on conspicuous consumption (preference for famous brands). The relationship between the conspicuous consumption and purchasing behavior showed that conspicuous consumption had significant effects on consumer behavior (purchase frequency, purchase cost). The relationship between the social-face sensitivity and purchasing behavior showed that being conscious of others had a significant effect on purchasing behavior. Third, purchasing behavior with outdoor wear had a significant effect on repurchase intention. Finally, this study confirmed that conspicuous consumption had a partially significant mediating effect on the relationship between social-face sensitivity (sensitivity to saving face) and purchasing behavior.

진의류 마케팅 전략을 위한 데이타 베이스 구축에 관한 연구(제2보) -1997년 추계 신세대 진바지 소비자의 상표 인지도, 상표 이미지와 소비자의 추구이미지를 중심으로- (Data Babe Development for Blue Jeans Marketing Strategy(Part ll) - Focused on Young Adult's Brand Awareness, Brand Image and Consumer's Seeking Image in Fall 1997-)

  • 김칠순;이훈자
    • 한국의류학회지
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    • 제22권4호
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    • pp.503-514
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    • 1998
  • The purpose of this study was to develop a large representative data base for jeans marketing strategy This study was to survey brand features(launching year, launching company, design concept, sales volume, and price zone) in the current market, and was to examine brand awareness and it's relationship to segmented distribution regions, demo- graphic variables(sex, age, monthly household income, and seasonal clothing expenditure). This study was also to analyze brand image and consumer's seeking image. The 660 questionnaires were distributed and 618 reliable ones were used for statistical analysis. A SAS statistical package including frequency table, Chi-square test, factor analysis, analysis of variance(ANOVA), Duncan's multiple range test and paired-t test was used. The results are as follows: 1. Brand awareness involves "brand recall" based on asking a person to name the brand recalled first, and "brand recognition" based on asking to identify brand name from 30 given brands. The result of recall brand test indicated that Levi's was dominant brand. People recognized about 70.8% of brands on the average. Brand recognition was influenced by segmented distribution region and demographic variables. 2. There was significantly positive relationship between brand recognition and purchasing behavior. 3. National brands were more recognized than Licensed brands. 4. The result showed that "Nix" was best represented for sophisticated brand image, "Strom" for characteristic, "Jambangee" for resonable price, and "Levi's" for classic '||'&'||' comfortable brand image. 5. As a result of factor analysis on consumer's seeking image, six factors(characteristic, young, intelligent/sexy, comfortable, exotic and popular) were found. Several factors had a relationship with preferred design, demographic variables, fashion interest, and brand recognition. variables, fashion interest, and brand recognition.

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소비자-브랜드 관계와 브랜드 충성도에 관한 정성적 연구 (Exploring Brand Loyalty through the Analysis of Consumer-Brand Relationship)

  • 김재일;권영서;서준용
    • Asia Marketing Journal
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    • 제6권3호
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    • pp.27-57
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    • 2004
  • 브랜드 충성도와 관련된 지금까지의 연구들은 크게 행동론적 접근법과 태도론적 접근법으로 양분되어, 브랜드에 대한 충성/비충성 여부와 재구매 발생가능성 등을 중심으로 이루어졌다. 그러나 이러한 연구들은 대부분 브랜드 충성도의 특정한 측면에만 초점을 맞추었기 때문에, 브랜드 충성도 현상의 다양하고 동태적인 특성을 심층적으로 분석하는 데에는 한계가 있었다. 본 연구에서는 정성적 연구 방법의 시각에서, 이들 연구에서 간과된 브랜드 충성도의 다양한 측면을 현상학적 면담(phenomenological interviewing)에 의해 수집된 자료를 통하여 검토하고자 하였다. 실증 연구에서는 Fournier(1998)가 제시한 소비자-브랜드 관계 유형을 기반으로 한국의 소비자들이 맥주 브랜드와 맺고 있는 다양한 관계의 유형들을 검토하였고, 이러한 소비자-브랜드 관계를 통해서 브랜드 충성도의 다양한 양상과 동태적인 본질들을 확인하였다. 연구 결과에 따르면, 소비자들의 브랜드 충성도의 원천이 서로 다른 다양한 요인들에 기반하고 있는 것으로 나타났다. 또한 외면적 브랜드 충성도는 실질적 브랜드 충성도와 일치하지 않을 수 있으며, 소비자의 라이프 이벤트와 라이프 테마가 브랜드 충성도와 깊이 관련되어 있다는 것을 확인하였다.

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The effects of store image components on consumers purchasing retailer brands in Korea

  • Chung, Lak-Chae;Cho, Young-Sang
    • 유통과학연구
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    • 제9권4호
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    • pp.15-27
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    • 2011
  • Although a huge number of academic researchers have paid considerable attention to exploring both the degree to which store image influences retailer brand customers and how to develop store personality, they have overlooked the contemporary retail context in which retailers have developed many different types of retailer brands, that is, price-oriented or quality-oriented retailer brands. Rather than focusing on the latter, much literature has looked at the former. Accordingly, even though there are many articles related to store image, a few authors have shown their interest in identifying the extent to which store personality affects customers purchasing retailer brands at lower prices. As a result, their efforts have been to illustrate the relationship between store image and consumer behaviours buying retailer brands. In that multiple retailers over the world such as E-Mart, Lotte-Mart, Tesco Korea and Tesco UK have actively introduced not only the quality-focused retailer brands that quality is better than, or equal to national brands, and prices are slightly higher than, or equal to them, but also price-focused retailer brands, academicians should make an effort to investigate how store image affects customers purchasing a quality-oriented retailer brand, comparing with previous research results. That is why the authors illustrate the extent to which store personality components influence retailer brand customers, including particularly quality-oriented retailer brand customers through an empirical research. By adopting a questionnaire method as a research technique to illuminate the relationship between store image components and retailer brand customers, research validity increases and further, data gathered through a field survey are analysed through a few statistic analysis methods, in order to minimise statistical deviations. Compared with the prior research concentrated on price-focused retailer brands, the authors have significantly shed light on customer behaviours purchasing retailer brand products with higher quality. When it comes to store personality components, the research suggests the following five items: merchandise attributes, services, physical facilities, promotions, and institutional image, considering the subcomponents mentioned by the previous research. Proposing the conceptual research model which those elements are differently hypothesised, according to retailer brand types: PR (Price-oriented Retailer brand) and QR (Quality-oriented Retailer brand), the research is proceeded. Through empirical research, the authors found that amongst the five items, only promotion influenced retailer brand customers in the Korean retailing marketplace, unlike other countries explored by many researchers, such as UK. Although much literature emphasises that those elements are closely related to retailer brand buying proneness, it is completely not fit to the Korean market. Also, research findings provide new insights into the degree of store image effects on retailer brand customers for academiciansand practitioners. Whether the retailer brand development program that a retailer has carried simultaneously both price-focused and quality-focused retailer brand types is practically profitable should be explored in the future.

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패션 소비자의 CSR 동기 지각이 진실성, 신뢰, 행동 의도에 미치는 영향 -CSR 지속성과 정보원의 효과를 중심으로- (The Influence of Perceived CSR Motives of Fashion Consumer on Sincerity, Trust, and Behavioral Intention -Focus on the Effects of CSR Timing and Information Source-)

  • 안수경;류은정
    • 패션비즈니스
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    • 제25권5호
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    • pp.57-72
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    • 2021
  • With the growing importance of CSR, more fashion brands have actively engaged in CSR activities, and consumers' perception of their motives has become a critical issue. This study investigates the influence of perceived CSR motives on fashion consumers' perceived sincerity, trust, and behavioral intentions. In addition, the effect of 'CSR timing' and 'information source' on these variables was examined. In a 2×2 between- subjects design with scenarios, 515 adult consumers responded to an online survey questionnaire. The study identified three CSR motives: value-driven motive, instrumental motive, and strategic motive. The SEM results showed that the value-driven and instrumental motives influenced trust and behavioral intentions. In particular, perceived sincerity mediates value-driven motive and trust. A comparison of latent means revealed the effect of CSR timing on value-driven and strategic motives, trust, sincerity, and behavioral intentions. This study provides an insight into the relationship between consumers' perception of CSR motives and their reactions, and the importance of CSR timing.

한우브랜드의 성장과 유통마진의 관계 분석 (Analysis on the relationship between Hanwoo brands' growth and marketing margin)

  • 구본철;박재홍
    • 농업과학연구
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    • 제39권1호
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    • pp.43-51
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    • 2012
  • Hanwoo, Korean cattle, is traditionally an important livestock to farmers and also important meat to consumers. Recently, to make more efficient production system and provide cheaper and high-quality hanwoo meat, the scale-up via brand is emphasized. However, the price of hanwoo is getting higher and the price increase is considered to occur due to marketing margins in the distribution process. In this study, factors affecting the hanwoo marketing margin are analyzed using 2004-2009 monthly data. In the Cochrane-Orcutt estimation of marketing margin, hanwoo production, other domestic production and import, income, output index, market share of major retailers, and market share of hanwoo brands shows statistical significance in the result. The results shows basic factors of the marketing margins to hanwoo and gives some implications to the management system of hanwoo brand like a sophisticated market segmentation and a differentiated promotion.

The Effect of Beauty Influencer Characteristics on Relationship Continuation Intention and Purchase Intention - Focusing on Mongolian Consumers -

  • GANTUMUR, GANTSEND;Min Jung, Kang
    • International Journal of Internet, Broadcasting and Communication
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    • 제15권1호
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    • pp.33-39
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    • 2023
  • Social networking is gaining speed and has grown indispensable as technology develops. As a result, social media, particularly Facebook, Instagram, and influencer marketing, are replacing conventional marketing trends. The top 15 search terms for Mongolian women between the ages of 18 and 34 in 2019 on Facebook were cosmetics and shopping. Companies use social media, the main tool of social media, to promote their products while simultaneously increasing productivity at a minimal cost. In Mongolia, finding out about cosmetic brand products on social media is rather usual. The impact of social media influencers on the purchasing of cosmetic brands must thus be researched. We aimed to find out the relationship between attractiveness, authenticity, communication ability, and influence, which are characteristics of beauty influencers, on product purchase intention and identification between consumers and followers (information acceptance, purchase intention). Communication ability and influence appeared to have a statistically significant positive (+) effect on identification. On the other hand, attractiveness, communication ability, and influence all showed a statistically significant positive (+) effect on information acceptance. Identification and information acceptance has s significant positive effect on purchase intention.