• 제목/요약/키워드: Technology information management

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Human Response Capability and Customer Relationship Management Advantage: The Direct, Indirect, and Interactive Roles of Information Technology Service Application

  • Yang, Yi-Feng;Chen, Ching-Yaw;Lee, Yu-Je;Lee, Shyh-Hwang
    • 동아시아경상학회지
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    • 제2권3호
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    • pp.33-42
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    • 2014
  • The main purpose of this study intends to study the theoretical interconnection between human response capability and customer relationship management advantage while considering the essential role of service application of information technology as direct, indirect (mediating), and interactive (moderating) influences in the theory. Based on the study sample, the new findings help comprehend the overall interconnected relationship which includes the direct and indirect (mediating) effects of information technology service capability and human response capability as well as their interaction (moderation) on customer relationship management advantage. The new insights interprets the two capabilities (human and information technology) are vital to business because they are the foundation set of service resources significantly to enhance customer relationship management advantage.

Relationship of the Big Five Personality Traits and Risk Aversion with Investment Intention of Individual Investors

  • SARWAR, Danish;SARWAR, Bilal;RAZ, Muhammad Asif;KHAN, Hadi Hassan;MUHAMMAD, Noor;AZHAR, Usman;ZAMAN, Nadeem uz;KASI, Mumraiz Khan
    • The Journal of Asian Finance, Economics and Business
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    • 제7권12호
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    • pp.819-829
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    • 2020
  • This empirical research is aimed at testing the relationship of the big five personality traits namely openness to experience, extraversion, consciousness, agreeableness, neuroticism, and risk aversion with the investment intention of individual investors belonging to Balochistan, Pakistan. The primary data is collected through a self-administered questionnaire (a structured form that consists of a series of closed-ended and open-ended questions) from a sample of 397 active individual investors belonging to different districts of the province. The data is empirically analyzed by applying the Partial Least Square (PLS) path modeling technique by using the estimation package available in Smart-PLS. The findings of this study suggest that all the variables are statistically significant with investors' investment intention with risk aversion as the strongest predictor. Moreover, openness to experience, extraversion, consciousness, agreeableness, and risk are significantly and positively related to an investor's investment intention, whereas neuroticism is negatively related to an investor's investment intention. The results extended by this study can be used by financial planners and investment bankers to channelize the available financial resources in diversified portfolios. The results will help financial planners to make available diverse investment alternatives for investors in Balochistan, thus catering to their unique needs. Academia must offer courses on contemporary finance paradigm based on behavioral finance to enable future business graduates to make wise financial decisions.

간호사의 정보기술(IT)활용이 지식관리활동에 미치는 영향 (The Effect of Information Technology Application on Knowledge Management Process in Clinical Nurses)

  • 정석희
    • 간호행정학회지
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    • 제10권1호
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    • pp.141-159
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    • 2004
  • Purpose: The purpose of this study was to investigate the degree of information technology application, and to identify the effect of information technology application en knowledge management process in clinical nurses. Method: Participants were 629 regular clinical nurses who had worked for over 1 year in general units of 9 tertiary medical hospitals including 2 national university hospitals, 5 university hospitals, and 2 hospitals founded by business enterprises. Data were collected from March to May 2003 through questionnaires. Thee structured instruments were used to collect the data: Information Technology Application scale, Knowledge Management Process Scale(Jeong, Lee, Lee, & Kim, 2003), and one for general characteristics. The data were analyzed using reliability analysis, descriptive analysis, one-way ANOVA, $Scheff{\acute{e}$ test, correlation analysis, partial correlation analysis, and multiple regression analysis with the SPSS for Windows 10,0 program. Result: 1) The HIS application degree, IT application ability, and IT application frequency were significantly correlated with the degree of knowledge management process activation and 4 elements of knowledge management process, Knowledge Creation, Knowledge Storage, Knowledge Sharing, and Knowledge Utilization(p=.000). 2) The 3 variables, HIS application degree, IT application ability, and IT application frequency explained 47.2% of the total variance of the degree of knowledge management process activation, and 352% of me total variance of Knowledge Storage. And 2 variables, HIS application degree and IT application frequency explained 17.6% of the total variance of Knowledge Creation, 39.9% of the total variance of Knowledge sharing, and 33.8% of the total variance of Knowledge utilization(p=.000). 3) As a result of multiple regression analysis, the key determinant of the degree of knowledge management process activation for nurses was HIS application degree The HIS application degree, IT application frequency, position, IT application ability, and continuous total numbers of years working at the present hospital explained 51.1% of the total variance of the degree of knowledge management process activation(p=.000). Conclusions: These results suggest that the information technology application positively affects the nurses' knowledge management process. From the above findings, information technology application is empirically verified as a useful and effective method to activate knowledge management process, and knowledge management.

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효율적인 정보검색 및 관리를 위한 학술정보가공모델 연구 (Design of Data Processing Model for Efficient Retrieval and Management of Science and Technology Information)

  • 이석형;강남규;김한기;윤희준;한성근;윤화묵
    • 한국콘텐츠학회:학술대회논문집
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    • 한국콘텐츠학회 2005년도 추계 종합학술대회 논문집
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    • pp.442-445
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    • 2005
  • 일반적으로 데이터 베이스를 구축하고 서비스하기 위한 대부분의 방식은 상용 DBMS를 이용하여 정보의 관리를 수행하고 사용자 검색은 정보검색 시스템을 사용하는, DBMS와 정보검색시스템의 연동방식을 채택하고 있다. 그러나 이러한 방법은 DBMS와 정보검색 시스템을 이중으로 운영해야하는 불편함이 있고, 데이터의 관리 및 처리를 위한 과정이 중복으로 이루어지는 단점이 있다. 따라서, 본 논문에서는 과학기술 정보 데이터를 관리하고 원문과 함께 이용자에게 정보서비스를 위해 필요한 KRISTAL-2002 정보검색관리시스템 기반의 DB 구축과 정보검색 및 관리 모델을 제시한다.

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A Fair-Exchange E-Payment Protocol For Digital Products With Customer Unlinkability

  • Yen, Yi-Chung;Wu, Tzong-Chen;Lo, Nai-Wei;Tsai, Kuo-Yu
    • KSII Transactions on Internet and Information Systems (TIIS)
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    • 제6권11호
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    • pp.2956-2979
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    • 2012
  • Along with the development of Information Technology, online transactions through Internet have become more popular for the reasons of convenience and efficiency. In order to provide secure and reliable online transactions, an effective electronic payment protocol is crucial. In this paper, we propose a novel electronic payment protocol for digital product transactions with an offline arbiter to achieve fair exchange, automated dispute resolution, customer anonymity, and customer unlinkability. In our protocol a product token is adopted to eliminate the need of key management for digital product decryption in the offline arbiter. In addition, Elliptic Curve Cryptography (ECC)-based self-certified public key is utilized to further reduce computing overheads. According to our analysis, the efficiency of our protocol can be greatly increased in comparison with previous literatures.

Information Technology Knowledge Management taxonomy to enhance government electronic services in existence of COVID 19 outbreak

  • Badawood, Ashraf;AlBadri, Hamad
    • International Journal of Computer Science & Network Security
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    • 제21권8호
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    • pp.353-359
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    • 2021
  • Information technology and the need for timely and effective communication during the Covid-19 have made most governments adopt technological approaches to provide their services. E-government services have been adopted by most governments especially in developed countries to quickly and effectively share information. This study discusses the reasons why governments in the Gulf region should develop a new model for information technology knowledge management practices. To achieve this, the author identified possible benefits of adopting information technology knowledge management practices and why most governments in the Gulf find it hard to adopt them. Knowledge management allows for learning, transfer as well as sharing of information between government organizations and citizens and with the development of technology, the effectiveness of electronic services can easily be achieved. Also, effective adoption of information technology can improve knowledge management with the help of techniques that enhance capture, storage, retrieval as well as sharing of information. The author used systematic literature review to select 28 journals and articles published post 2019. IEEE, Google Scholar and Science Direct were used to select potential studies from which 722 journals and articles were selected. Through screening and eligibility assessment, 21 articles were retained while the back and forward search had 7 more articles which were also included in the study. Using information gathered from these articles and journals a new conceptual model was developed to help improve information technology knowledge management for governments in the Gulf region to effectively deliver e-services during Covid-19. This model was developed based on the process of KM, Theory of Planned Behavior and Unified Theory of Acceptance and Use of Technology. Based on the developed model. From UTAUT model, performance expectancy, effort expectancy as well as social influence had a great impact.

The Impact of Knowledge Management Processes on Knowledge Sharing Attitude: The Role of Subjective Norms

  • SYED, Aneela;GUL, Nagina;KHAN, Hadi Hassan;DANISH, Muhammad;Ul HAQ, S.M. Nabeel;SARWAR, Bilal;AZHAR, Usman;AHMED, Wahab
    • The Journal of Asian Finance, Economics and Business
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    • 제8권1호
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    • pp.1017-1030
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    • 2021
  • Constructed upon Knowledge Management (KM) processes, the current study aims to investigate the interrelationship between Knowledge Sharing (KS) attitude among the faculty members and KM processes in higher education institutes (HEIs) in Pakistan along with the intervening role of subjective norms between KM processes and KS attitude. This research incorporated the theory of Planned Behavior (TPB) and the theory of Reasoned Action (TRA) to conceptualize the KS behavior by using a sample frame of 302 academic and administrative staff from research-based HEIs in Quetta, Pakistan. A questionnaire-based survey was conducted on permanent faculty members from different universities of Quetta, Pakistan. The finding of the study shows a positive attitude among the researchers. The study empirically examined the interface between KM processes and KS attitude and higher education performance while providing valuable insights into the prevailing literature by investigating the mediating role of subject norms. The impact of subjective norms on KS attitude and KM process indicates the importance and basic determinant in organizational premises and improvement of skills of faculty management in HEIs. The partial mediation also reveals the importance of subjective norms in the development of faculty members' KM and KS attitude process.

과학기술정보 관리·유통사업의 경제성 분석 모델 수립에 관한 연구 (A Study on Models of Economic Performance Analysis for Science and Technology Information Management Distribution Project)

  • 박성욱;이필우;한선화;이상환;황석원
    • 정보관리연구
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    • 제43권3호
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    • pp.43-59
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    • 2012
  • 급변하는 환경변화에 대응하고 과학기술정보 관리 유통사업에 대한 연구수행의 효율화 및 성과 활용, 확산을 극대화하기 위해 경제성 분석 모델을 수립하였다. 과학기술정보 관리 유통사업은 일반적인 연구개발과 그 목적 자체가 다르다. 경제적 성과를 창출하기 위한 상업용 연구개발이 아닌 공공서비스 제공을 목적으로 한 연구개발이 대부분인 상황에서 경제적 성과를 분석하기 위한 경제성 분석 모델을 개발했다는 데 본 논문의 의의가 있다. 특히 이질적인 연구사업에 대한 경제성 분석 모형 및 절차적 방법론의 사전 구축을 통하여 향후 국가 과학기술정보 관리 유통사업에 대한 경제성 분석과 R&D 효율성 제고에 기여할 것으로 기대된다.

An Empirical Investigation of Task-Technology Fit: Context of RFID in Disaster Management

  • Ahmed, Ashir
    • Asia pacific journal of information systems
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    • 제24권3호
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    • pp.345-370
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    • 2014
  • The notion of technological adoption such as Radio Frequency Identification (RFID) has been examined in various domains such as supply chain management, inventory management and health care. However, there are several unanswered questions surrounding how this technology is adopted in disaster management. This study attempts to explore the potential of RFID in disaster management. The notion of Task-Technology Fit (TTF) is deemed suitable for this purpose and thus used as the theoretical framework that is further validated by employing multiple case studies. The empirical findings indicate that there are six key factors influencing the decision to adopt RFID in disaster management. Some relate to aspects of RFID when it is put into practice, namely cost, compatibility, standardisation, implementation and locatability; while the other key factor relates to privacy and security aspect of information. It is hoped that the findings of this research will inform disaster management organizations to better plan the adoption of RFID for their operations.