• Journal of Information Technology Applications and Management
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• v.12 no.1
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• pp.241-259
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• 2005

This study explores a model of partnership to the success of outsourcing CTI(computer telephony integration) based customer service centers of a telecommunication service company. The motivation of the study is to extend the research on IT outsourcing to IT-enabled BPO of customer service centers as a specific IT outsourcing practice. Previous research on IT outsourcing partnership and success is reviewed for developing an a research model of IT-enabled BPO. This model is proposed based on the previous partnership success models in information systems research. The results of the study confirm major factors related to successful IT-enabled BPO in previous research. Especially, the specificity of a contract and strategic collaboration in partnership are found to be influential on the success of IT-enabled BPO.

• 한국경영정보학회:학술대회논문집
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• 2008.06a
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• pp.525-540
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• 2008

With the competitive pressure and the development of information and communication technology, many organizations have introduced various kinds of enterprise-wide systems like enterprise resource planning (ERP) systems as strategic tools for the purpose of improving organizational performance. Despite their promised strategic benefits, however, their implementation has suffered from a high failure rate and difficulty in realizing the anticipated benefits. Previous studies have indicated that one of the most critical failure reasons is the lack of knowledge sharing and utilization across organizations. As a consequence, many information systems (IS) researchers have paid attention to examining the effect of absorptive capacity closely associated with knowledge sharing and transferring on IS usage performance. ERP systems implementation involves changes not only in systems but also in processes and other social dimensions, which can be related to organizational citizenship behavior (OCB) requiring appropriate communications and interactions among organizational members. A lack of communications and interactions due to a lack of OCB might lead to weak absorptive capacity and thus negatively influence knowledge sharing across organizations, because OCB facilitates a successful collaboration among functional units and positively impacts individual's attitude toward radical organizational change. With this motivation, this study has two research objectives. First, it introduces and tests a theoretical model accounting for the relationships among performance of ERP system usage, absorptive capacity, and OCB. Second, it examines a mediating role of absorptive capacity between OCB and performance of EPR system usage. Theoretical and practical implications of the study ware discussed, along with its limitations.

• Knowledge Management Research
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• v.19 no.3
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• pp.173-187
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• 2018

This study was aimed at suggesting an integrative framework for creating collective intelligence and enhancing group performance after reviewing previous studies including those related to learning organizations, organizational learning, knowledge management, and collective intelligence. In the first, we examined that the similarities and differences between collective intelligence and other similar concepts, such as learning organizations, organizational learning, and knowledge management. Next, an integrative framework for creating collective intelligence and channeling it into strong group performance were suggested. In this process, we reviewed conditions for creating collective intelligence and segmented the major variables as expectancy, valence, and instrumentality, according to Vroom's (1964) expectancy theory. Characteristics of problems and the roles of leaders were respectively considered as valence for inducing collaboration and expectancy for managing probability to achieve goals. Instrumental factors were also adopted from conditions for creating group intelligence suggested from several researchers, such as creativity, openness, willingness for working together, horizontal communication, centralization in decision making, and building effective information and communication technology system and active usage of it. We discussed two potentially disputable matters about the scope and level of collective intelligence and group performance and suggest several theoretical and practical implications in the Discussion.

• Journal of the Korea Convergence Society
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• v.12 no.2
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• pp.271-277
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• 2021

Companies are actively engaged in various innovation activities and intellectual property rights activities such as patents in order to survive in a fiercely competitive global environment. The purpose of this study is to understand the factors that influence corporate patent-related activities on business results. For this reason, we conducted a questionnaire survey of patent practitioners and R & D personnel of Chinese companies, and analyzed the causal relationship using PLS analysis tools. As a result of the analysis, it was found that compensation and obstacle factors have a significant effect on information sharing (collaboration)... It was found that information sharing (collaboration) has a significant impact on technology complementation (improvement) and corporate image. It was also found that technical complementation (improvement) and corporate image have an impact on management results. The results of this study will be able to find and strategically utilize the factors that promote and encourage companies to develop their patent activities.

• Advances in nano research
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• v.16 no.6
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• pp.615-622
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• 2024

This study investigates the impact of educational management on the performance of scholars in the field of nano/micro-level composites. The objective is to understand how effective management strategies can enhance the academic achievements and research outcomes of students specializing in this advanced area of materials science. Through a combination of qualitative and quantitative methodologies, data was collected from various educational institutions renowned for their programs in nano/micro-level composites. Our results indicate that tailored educational management practices significantly improve student performance. Key strategies identified include personalized mentorship programs, interdisciplinary collaboration opportunities, and access to state-of-the-art laboratory facilities. Institutions that implemented these practices observed a marked increase in the quality and quantity of research outputs, higher student satisfaction rates, and improved post-graduation employment prospects in relevant industries. Furthermore, the study highlights the importance of continuous professional development for educators to stay abreast of the latest advancements in nano/micro-level composites. By fostering an environment of innovation and support, educational management can play a crucial role in shaping the next generation of researchers and professionals in this cutting-edge field. These findings underscore the necessity of strategic educational management in optimizing the academic and professional trajectories of scholars in nano/micro-level composites, ultimately contributing to advancements in technology and industry applications.

• Journal of Korea Technology Innovation Society
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• v.10 no.4
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• pp.755-788
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• 2007

This study investigates the effects of individual and group level factors on the use of GSS (Group Support System) and task performance from GSS use. GSS facilitates the group work, so that GSS adoption is not necessarily influenced only by individual perceptions on information systems. Adaptive Structuration Theory (AST) in our study to explain the adoption and success from GSS use. AST contends that the success of IS is not necessarily the technical fit between tasks and technology, instead the political outcome among user socializations. We have the following two research inquires: Are the IS use and performance maximized when information technologies are provided properly?; and, Does TTF always influence positively on IS use (or performance)? To research these issues, we investigate the influence of TTF (Task-Technology Fit) on use and performance of GSS, which is introduced to foster collaboration among organizational members. Drawing insights from the AST, we examine if COA (Consensus on Appropriation) among group members and FOA (Faithfulness of Appropriation) between those who use technology and who design it show any moderating effect. A questionnaire survey was conducted on firms using the GSS for one month from June 2 to June 27 2005 and a sample of 303 responses was used for a statistical analysis. The result demonstrates that TTF exerts a positive influence on use and performance of GSS. We find that the stronger the COA, the greater the effect of W on use of GSS and performance. FOA likewise has a positive effect on both use of GSS and performance. The TTF model has been widely applied to studies on individual performance of information system, whereas the AST theory specifically explains members' adaptation process to information system. By integrating the AST theory with the TTF model, the study contributes to heightening our understanding on if and how individual performance varies with the use of GSS.

• STI Policy Review
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• v.1 no.1
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• pp.1-21
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• 2010

To achieve the "low carbon green growth" vision, the first step is securing core technologies. Therefore, S&T policy direction for green technology development is urgently needed. As of 2008, investment in green technology (GT) development hovered around 10% of the government's total R&D budget. Thus, the Korean government developed a plan to increase that percentage to 15%, by 2013. To develop reasonable investment strategies for green technology development, targeted strategies that reflect technology and market changes by green technology area are needed. However, the overall planning and coordination of national GT development is currently split among, approximately, 10 government ministries. To establish an efficient green technology development system, the so-called "Green Technology R&D Council" should be launched in collaboration with the Presidential Committee on Green Growth and the National Science and Technology Council. Furthermore, to build a solid foundation for commercializing the outcomes of GT development projects and promote GT transfer, the government should undertake two initiatives. First, the government should reinforce GT R&D performance management, by establishing a GT R&D performance management and evaluation system. Second, the government should implement the "customized packaged support for promoting green technology business rights and commercialization" and present "e-marketplace for market-oriented green technologies". Creating a pan-ministerial policy for GT development policy would necessitate restructuring the HR(Human Resources) development system, which is currently separated by technology area. Based upon mid/long-term HR supply and demand forecasts, the government should design differentiated HR development projects, continuously evaluate those projects, and reflect the evaluation results in future policy development. Finally, to create new GT-related industries, the "Green TCS (Testing, Certification, and Standards) System" needs to be implemented. For objective evaluation and diffusion of R&D results by green technology area, a common standardization plan for testing, analysis, and measurement, like the "Green TCS", should be developed and integrated.

• Convergence Security Journal
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• v.16 no.7
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• pp.3-11
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• 2016

With repid development of optical networking technology, Software-Defined Network (SDN) and Network Function Virtualization (NFV), high performance networking service, collaboration platform that enables collaborative research globally, drastically National Research Network (NRN) including Internet Service has changed. Therefore we compared and analyzed several world-class NRNs and took a view of future development strategy of the NRN. Also we suggest high speed security environment in super high bandwidth network with 40Gbps and 100Gbps optical transmission technology, network separation of NRN with Science DMZ to support high performance network transmission for science big data, building security environment for last-mile in campus network that supports programmability of IDS using BRO framework.

• Journal of Korea Society of Industrial Information Systems
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• v.27 no.3
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• pp.145-164
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• 2022

In this study, factors necessary for successful industry-university cooperation of SMEs(small and medium-sized enterprises) were identified. The structure of the TOE (Technology, Organization, Environment) framework was considered for a company's industry-university cooperation preparation capacity, and open innovation collaboration and resilience were utilized as a mediating effect between industry-university cooperation preparation capacity and corporate performance. This study verified the model through a structured questionnaire targeting 204 SMEs with industry-university cooperation experience. As a result, it was confirmed that it was important for companies to make diversified efforts by accommodating industry-university cooperation to obtain results from industry-university cooperation.

• Smart Media Journal
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• v.13 no.3
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• pp.62-73
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• 2024

This research, conducted over a three-year period starting from 2020, was a collaborative project between practitioners in the field of VE design and the Korea Expressway Corporation, aimed at innovating the design VE project to construct an intelligent ICT-based smart highway and enhancing highway driving performance and customer satisfaction. The research included R&D support for payment and management systems integrated with IOT technology, the application of the developed prototype at highway sites, and analysis of user performance evaluation. Based on the Innovation Work Roadmap of the Korea Expressway Corporation, the research process involved collaboration between a public participation group and an expert group, considering the technical feasibility of data-based ICT technology through the National Idea VE Contest. The final VE design results were implemented at the Seongnam tollgate site with budget support from relevant departments, followed by a satisfaction survey. It is expected that the continuous contributions to achieving an ESG society, such as the increase in the number of customers using the tolling zone equipped with smart upgrades, along with their satisfaction rate, and the reduction in carbon emissions and total settlement time of highway users, will be sustained.