• 음성과학
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• 제12권2호
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• pp.183-191
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• 2005

This paper describes the automated call routing for call center system based on speech recognition. We focus on the task of automatically routing telephone calls based on a users fluently spoken response instead of touch tone menus in an interactive voice response system. Vector based call routing algorithm is investigated and normalization method suggested. Call center database which was collected by KT is used for call routing experiment. Experimental results evaluating call-classification from transcribed speech are reported for that database. In case of small training data, an average call routing error reduction rate of 9% is observed when normalization method is used.

• 한국철도학회:학술대회논문집
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• 한국철도학회 2011년도 정기총회 및 추계학술대회 논문집
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• pp.2775-2781
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• 2011

Urban Transit Train Radio is Radio Communication system that is used official business as leading motive for train safety running among the train crew and the central control center and drive-caring-chamber on main line and branch line. This system is operated that organizes talking path on handset of terminal after the train crew receives audio and understands call voice on speaker of terminal at calling the train of the central control center. When the central control center calls the specific train uses all call radio form, the train crew doesn't recognize the call cause the train situation, noise and action as train control. So there is a delay response cause reset call at the central control center. This research discusses the management of subway radio system and describes the call the train system that recognize train call number of all-call used between the central control center and the train crew.

• 한국정보통신학회논문지
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• 제15권5호
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• pp.1066-1072
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• 2011

시스템 호출 순서에 대한 관계를 분석하는 방법은 정상적인 시스템 호출 순서를 일정한 크기로 시스템 호출 순서를 분할하여 진을 생성하여 탐지자로 사용한다. 시스템 호출의 매개변수를 고려하는 방법은 매개변수의 길이에 대한 평균과 표준편차를 이용하여 탐지자로 사용한다. 시스템 호출 순서만을 고려한 모델은 시스템 호출 순서는 정상이지만 포맷 스트링 공격과 같이 매개변수의 값만 변하는 공격을 탐지할 수 없으며, 시스템 호출 매개변수만을 고려한 모델은 매개변수 각각을 고려하므로 공격이 시작되지 않은 구간에서 획득한 정보에 의해 긍정적 결함률이 높게 나타나는 문제점이 있다. 이러한 문제점을 해결하기 위해 공격과 관련된 시스템 호출의 여러 속성들을 동시에 고려하는 접근 방법으로서 연속적인 시스템 호출 순서 및 매개변수를 그룹(Group)화하여 보다 효율적으로 학습 및 탐지하는 방법이 필요하다. 이 논문에서는 비정상적인 행위를 정상적인 행위로 판단하는 긍정적 결함률을 개선하기 위하여 시스템 호출 순서 및 매개변수에 시간 개념을 적용하여 시스템 호출 순서 및 매개변수의 비정상행위를 탐지한다. 실험 결과 제안 기법은 DARPA 데이터 셋을 사용한 실험에서 시스템 호출의 긍정적 결함률은 시간을 고려하지 않은 시스템 호출 순서 모델보다 시간을 고려한 시스템 호출 순서 모델의 긍정적 결함률이 13% 향상되었다.

• 농촌지도와개발
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• 제15권3호
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• pp.461-497
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• 2008

The objective of the study was to evaluate the impact of the Call System of agricultural extension services in Korea. The respondents were satisfied on the speedy solution (74.5%), consultation (88.4%), and accessibility (79.7%) of the call system. However, satisfaction of farmers on in-depth consultation was higher (74.3%) than the satisfaction rated by the public servants of RDA (48.9%). Both groups replied positively (70.4%) on the need for expansion of the call system. The analyses of the results leads to a conclusion that there is a need to increase marketing on the importance of RDA's Call System to customers of agricultural extension and to improve accessibility through expansion of the system in other areas. These could solve the decreasing number of extension professionals and improve the quality and efficiency of extension services. These analyses may be useful as bases for a nationwide Call System that connects the center with other districts and for planning a renovation of information-oriented agricultural extension services. The issue that needs improvement is to abandon the grounds of agricultural technology information provider and respond to the customers' needs efficiently by building an established Call System which can minimize the side effect of the trends of reforming and downsizing the organization. It is needed to develop a unified management Call System of agricultural technology information that could provide real-time information, and database the results simultaneously for use as feedback to the Rural Development Programs. Related laws and policies need to be improved to establish a nationwide information network that maximizes the current network in agricultural regions to spread information, to provide institutional support, and to encourage development of training system and research and development by concerned institutes.

• 대한전기학회논문지:시스템및제어부문D
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• 제49권8호
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• pp.481-490
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• 2000

This paper analyzes interference power, Erlang capacity, the number of handoff occurrences, and call blocking probability with respect to the cell radius, the soft handoff region, and the mobile's velocity in a CDMA hierarchical cellular system. The microcell cellular system has the higher Erlang capacity than the macrocell cellular system. However, the microcell cellular system, which has a high system capacity through frequency reuse has the call blocking probability higher than macrocell cellular system. Also the interference power and the call blocking probability are decreased with the operation of soft handoff. Therefore, this paper presents the optimization of soft handoff region so as to maximize system's Erlang capacity with the low the call blocking probability according to mobile's velocity in the CDMA hierarchial cellular system.

• 한국시뮬레이션학회:학술대회논문집
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• 한국시뮬레이션학회 2003년도 추계학술대회 및 정기총회
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• pp.75-85
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• 2003

With recent advances in technology and the changing nature of business, call center management has become a rapidly growing industry. However theoretical analysis about the call center system is very difficult, and the forecasting of call volume also. In the situation, it is significant that we study call-flow system, design system model and perform simulation. If these are possible, it is able to control the staff schedule and the resource management efficiently. This study introduces the process of applying the call center to simulation. So, it is feasible to break from the intuitive management by a minority manager and analyze it scientifically. The enterprise can reduce unnecessary expense, make an offer high quality to user in a keen competition

• 대한전자공학회:학술대회논문집
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• 대한전자공학회 2000년도 추계종합학술대회 논문집(3)
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• pp.161-164
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• 2000

This paper presents an implementation of internet gateway system, named AX-2000 and call simulator. AX-2000 plays a important role in internet telephony technology and is composed of various board such as MPU, AVU. DVU, AMU. FXS, FXO, EM. Also AX-2000 supports G.729.a, G.723.1 for voice compression, G3 FAX Relay(T.38) and H.323. A capability of AX-2000 is 8 analog voice channel or 30 digital voice channel. For functional verification of AX-2000 voice interface, call simulator is designed. The call simulator makes actual call path between SUT(system under test) and reference AX-2000 system, then through call path examines functions of voice interface.

• 한국산업정보학회논문지
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• 제24권4호
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• pp.21-28
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• 2019

ICT 기술이 발전함에 따라 교통사고 발생시 ICT기술을 활용하여 신속하게 처리하기 위한 연락체계 구축에 관한 연구가 활발히 진행 중이다. e-Call(Emergency call)은 교통사고를 인식하고 신고가 이루어지는 차량ICT기반 긴급구난체계를 말한다. 한편, 기존의 버스정보시스템은 버스에 장착된 위치추적시스템을 통해 측위 데이터를 수집하여 센터로 전송한 후 센터에서는 수집된 버스의 운행정보를 기반으로 다양한 서비스를 제공하고 있다. 본 논문에서는 대중버스에서 사고, 고장, 긴급상황이 발생했을 때 이를 신속하게 처리하기 위하여, 기존의 버스정보시스템을 활용한 긴급구난체계를 설계하고 구현하였다.

• 대한전자공학회:학술대회논문집
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• 대한전자공학회 1998년도 추계종합학술대회 논문집
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• pp.229-232
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• 1998

Modern telecommunications are increasingly demanding the addition of complex switching features to switching system software. These improvements also should satisfy customer demands for quick provisioning of new service features. But whenever we have developed the switching system in various types, we met problems that are lack of system engineers and short developments terms. We need new guidelines of software design to meet the demands and overcome our problems. So we propose new software platform, scenario driven call control engine (SDCCE) for ATM switching system software and implement an effective call control software using scenarios for ATM Switching System. A scenario is a set of procedures and supplementary scenarios written in data structure and gives benefits to easy adapt new or modified function by adding a scenario. The goal of SDCCE is to increase reusability and readability of software. Especially, it gives a good software extensibility and maintainability. And when we developed ptmp call processing control software, we could get high productivity by reusing scenarios and procedures of ptp call processing control software. We applied the scenario driven call control software to ATM switching system.

• 산업공학
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• 제20권3호
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• pp.309-314
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• 2007

By an explosive increase of proxy driving, customers require the quick and correct services of call center. But because most call centers have an unsystematic management system, grievance of customers is continually increasing. To solve these problem, we constructed a call center system of proxy driving that is based on CTI (Computer Telephony Integration) in this paper. The proposed system is constructed using CID (Caller Identify Display) terminal, SMS (Short Message Service) and call center management program etc. Customer service level could be improved through efficient customer management by using the proposed system. Also it could be convenient and easy to implement customer management, order management, staff management, SMS and settlement of accounts.