• 제목/요약/키워드: Support Services

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소셜 로봇 서비스의 유형화에 따른 유형별 고려 요소 (Considerable Factors According to Classification of Social Robot Services)

  • 이기림;정민지;최승연;박재완
    • 예술인문사회 융합 멀티미디어 논문지
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    • 제8권8호
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    • pp.883-892
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    • 2018
  • 최근 물리적 편리성과 정서적 교감을 지원하는 소셜 로봇에 대한 관심이 높아지고, 사물인터넷이 발전함에 따라 소셜 로봇은 단순히 로봇 기능을 넘어 다양한 서비스로서의 진화되고 있다. 따라서 소셜 로봇 서비스의 효과적 개발을 위해서는 사용자와 소셜 로봇 서비스 간의 교감 방법과 기능 적용에 관한 연구가 요구되고 있다. 이에 본 연구는 소셜 로봇 서비스를 유형화하고 서비스 개발 시 고려될 필요가 있는 유형별 요소를 제안하는 것을 목적으로 한다. 이를 위해 본 연구에서는 소셜 로봇의 이론적 정의 및 특성을 기반으로 심도 깊은 사례 조사와 분석을 수행한 후, 교감과 기능을 기반으로 소셜 로봇 서비스의 유형화 작업을 통해 소셜 로봇 서비스를 1) 정서지원형, 2) 동반자형, 3) 안내형, 4) 생활지원형 4가지로 분류하였다. 또한, 효과적인 소셜 로봇 서비스의 개발을 돕기 위해 분류된 유형에 따른 고려 요소를 도출하였다. 본 연구는 소셜 로봇을 활용한 다양한 서비스의 이해 및 개발을 돕는 연구로써 공헌할 것이다.

이더넷 수동형 광가입자망에서 논리적 링크 기반의 멀티캐스팅 서비스 (Logical Link-Based Multicasting Services in Ethernet Passive Optical Networks)

  • 최수일
    • 한국통신학회논문지
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    • 제30권11B호
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    • pp.722-729
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    • 2005
  • EPON망은 점대 다중점 구조를 가진 경제적인 가입자망 기술로 떠오르고 있다. 점대 다중점 구조는 하향 브로드캐스팅과 상향 점대점 종신을 제공하므로, EPON에서는 다중점 제어 프로토콜(MPCP)를 이용하여 점대점 에뮬레이션과 공유 LAN 에뮬레이션 기능을 제공한다. 본 논문에서는 EPON망에서 OLT와 ONU사이의 논리적 링크기반의 멀티캐스팅 또는 VLAN 서비스를 제공하기 위하여 논리적 그룹 식별자(LGID: Logical Group Identification)를 제안한다. 논리적 그룹 식별자와 더불어 프레임 설정 및 필터링 규칙을 제안함으로써 가입자별 차별화된 방송 및 멀티캐스팅 서비스 제공 방안을 제시한다. 더불어, 논리적 링크 기반의 VLAN 서비스를 제공함으로써 동일한 OLT에 연결된 ONU들을 복수의 서브 그룹으로 분리하는 방안을 제시한다.

신생아중환자의 안전한 약물사용을 위한 약료서비스 (Pharmaceutical Care for Medication Safety in Critically Ill Neonates)

  • 안숙희
    • 한국임상약학회지
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    • 제30권3호
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    • pp.143-148
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    • 2020
  • Objective: This study aimed to investigate pharmaceutical care for critically ill neonates and suggest targeted strategies compatible with the Korean health-system pharmacy. Methods: Articles that reported pharmacy practices for critically ill neonates were reviewed. Pharmaceutical care practices and roles of neonatal pharmacists were identified, and criteria were developed for neonates in need of specialized care by clinical pharmacists. Results: Neonatal pharmacists play many roles in the overall medication management pathway. For clinical decision support, multidisciplinary ward rounds, clinical pharmacokinetic services, and consultation for pharmacotherapy and nutrition support were conducted. Prevention and resolution of drug-related problems through review of medication charts contributed to medication safety. Pharmaceutical optimization of intravenous medication played an important role in safe and effective therapy. Information on the use of off-label medicine, recommended dosage and dosing schedules, and stability of intravenous medicine was provided to other health professionals. Most clinical practices for neonates in Korea included therapeutic drug monitoring and nutrition support services. Reduction in medication errors and adverse drug reactions, shortening the duration of weaning medicines, decreasing the use and cost of antimicrobials, and improvement in nutrition status were reported as the outcomes of pharmacist-led interventions. The essential criteria of pharmaceutical care, including for patients with potential high-risk factors for drug-related problems, was developed. Conclusion: Pharmaceutical care for critically ill neonates varies widely. Development and provision of standardized pharmaceutical care for Korean neonates and a stepwise strategy for the expansion of clinical pharmacy services are required.

Franchisors' Support Services and Their Consequences: Resource-Based View and Expectation-Confirmation Perspectives

  • Adeiza, Adams;Moon, Bo-Young;Malek, Marin Abdul;Ismail, Noor Azizi;Harif, Mohd Amy Azhar Mohd
    • 유통과학연구
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    • 제15권9호
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    • pp.37-52
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    • 2017
  • Purpose - This study explores the influence of franchisors' supports on franchisees financial performance, overall satisfaction and intention to remain. Research design, data, and methodology - Given the exploratory design of the investigation, purposive sampling technique was used to select twenty-six (26) franchisees as key informants for this study. In-depth face-to-face interviews were conducted leading to generation of rich qualitative data on the phenomenon of support services in the Nigeria franchise system. Results - Results indicate that at both the initial and growing stages, training and management service supports have marked influence on franchisees business outcomes. However, findings revealed that at the initial stage, the impact of training is greatest but this impact subsequently declines as franchisees master the nuances of the business. Management services on the other hand maintains a constant relevance through all stages of franchisees business. Conclusions - Three key conclusions were drawn from the findings of this study. First, the quality of initial and ongoing supports have consequences for the long-term health of franchisees and franchisors' businesses. Second, poor management of franchisees' expectations and perception of supports could damage franchise partnerships. Third, franchisees form their expectation of supports largely from the nature of initial supports provided by the franchisors.

클라우드를 이용한 중소기업정보화 경영혁신플랫폼의 오픈 마켓 전략 연구 (Open Market Strategy of the Business Innovation Platform for SME Informatization based on Cloud Computing)

  • 한현수;양희동;김기호
    • 한국IT서비스학회지
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    • 제14권4호
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    • pp.15-30
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    • 2015
  • SMBA (Small and Medium Business Administration) and TIPA (Korea Technology and Information Promotion Agency for SMEs) have operated the Business Innovation Platform for SME Informatization based on cloud computing technology with the cooperation of seven industry cooperatives since 2013. This project will evolve into the open market platform where service providers and users voluntarily participate and transact. This research conducts the literature review about the concept of open market and the empirical analysis through survey for the software providers and the future users regarding the future operation methods. The policy about how the open market strategy for the business innovation platform needs to be designed and implemented are organized as the three differentiated government support strategies. The first is to provide free IT services including specialized core operation support S/W which is developed only for the small or home office group of firms which lack minimal informatization capability and budget. The second is to augment IT platform service through incorporating ERP supplier initiated commercial S/W sales window for those firms having medium level informatization capability. This includes to provide IT support for customization and system integration with existing government subsidized S/W. The third is to provide upgrading services of existing S/W functions to facilitate better system utilization. The results provide useful insight for government role to enhance SME competitiveness using IT.

Examining Organizational Factors Impacting IoT Implementation, Production, Services, and Performance in the Thai Manufacturing and Distribution Sector

  • Krisana KITCHAROEN
    • 유통과학연구
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    • 제22권4호
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    • pp.23-35
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    • 2024
  • This study investigates the organizational factors including firm size, adaptive capability, absorptive capability, innovative capability, and executive support to determine internet of things, production and services, and organizational performance. Research design, data, and methodology: A quantitative methodology was employed, involving the distribution of surveys to 460 employees occupying managerial and strategic roles. These individuals have accrued a minimum of one year of experience within 20 leading manufacturing and distribution companies in Thailand, each boasting a workforce exceeding 250 employees. Sampling techniques utilized encompass judgmental, quota, and snowball sampling. Furthermore, analysis of the data was conducted through Confirmatory Factor Analysis (CFA) and Structural Equation Model (SEM). Results: The findings indicate that factors such as firm size, adaptive capability, absorptive capability, and innovative capability exert significant influence on the Internet of Things (IoT). In addition, IoT significantly impacts both production and services. Furthermore, the study highlights the significant influence of production and services on organizational performance. However, the anticipated relationship between executive support and IoT lacks support according to the results. Conclusions: This study highlights the transformative potential of IoT for the manufacturing and distribution sector, paving the way for enhanced efficiency, competitiveness, and sustainability in a rapidly evolving business landscape.

다문화가족지원사업 평가지표 개발을 위한 메타평가의 적용 (A Study on the Application of a Meta-Evaluation Approach for the Development of an Evaluation Scale for Multicultural Family Support Services)

  • 송혜림;박정윤
    • 가족자원경영과 정책
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    • 제15권3호
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    • pp.43-62
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    • 2011
  • The purpose of this study was to propose a framework and system for an advanced evaluation scale for the Multicultural Family Support Center and its services. For this study, we used the Meta-Evaluation method, which is also known as an 'evaluation of the evaluation.' The data were collected from 134 surveys of individuals working in the Multicultural Family Support Center. The questionnaire consisted of two parts: a) general opinions regarding the present evaluation scale; and b) concrete opinions about the details of the scale. The results indicated several problems and issues for improvement. In light of these results, we suggest that not only do the detailed scales have to be modified to incorporate workers' opinions, but also that the management of the evaluation system itself has to be improved in order to achieve more effective evaluation procedures.

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RSS기반 과학기술정보 배급 표준시스템 구현에 관한 연구 (A Study on the Implementation of Standard System for the Syndication of Science and Technology Information Based on RSS)

  • 권이남;김재수;신동구;전성진
    • 한국콘텐츠학회:학술대회논문집
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    • 한국콘텐츠학회 2005년도 추계 종합학술대회 논문집
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    • pp.60-65
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    • 2005
  • 최근 RSS(Really Simple Syndication)를 응용한 서비스가 해외는 물론 국내에서도 각 분야에서 다양하고 활발하게 연구되고 있다. 과학기술분야 정보의 RSS서비스는 다양한 정보소스와 서비스 환경에 유연하게 적용할 수 있어야 하며 이러한 특성을 고려한 표준화된 시스템을 필요로 한다. 본 논문에서는 현재 국내외 RSS 서비스 사례조사를 통해 RSS 서비스 현황을 분석하고 설계에 반영하였으며, 이를 토대로 과학기술정보의 특성을 고려한 RSS기반 과학기술정보 배급 표준시스템의 구현 방안을 제시하였다.

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초고속통신망에서 인터넷 웹서비스를 이용한 시각장애인 원격교육지원 서비스연구 (A Study of Broadband Internet using Web Service Blind People of Distance Education Support Services)

  • 정회준;박대우;한경돈
    • 한국정보통신학회:학술대회논문집
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    • 한국해양정보통신학회 2010년도 춘계학술대회
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    • pp.385-388
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    • 2010
  • 시각장애인은 움직임에 대한 제한으로 상대적으로 교육의 공평한 기회가 제공되고 있지 못한다. 본 논문에서는 시각장애인들이 정보격차 해소는 물론 웹 접근에 관한 연구와 시각장애인들의 정보습득 방법에 대한 선호도를 분석 조사하고 분석한다. 이 자료를 통해 시각장애인을 대상으로 한 초고속통신망에서 인터넷 웹서비스를 이용한 교육지원서비스 시스템을 설계하고, 분석하고, 실시간으로 교육 정보를 주고받을 수 있는 커뮤니티 프로그램을 개발하여, 원격에서 재택 교육지원시스템 활성화 방안을 제시하여 시각장애인의 교육지원 정보 접근서비스에 기여하고자 한다.

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인공지능 시스템 도입에 있어서 기술 준비도가 콜센터 상담사들의 사용 의도에 미치는 구조적인 영향: AICC(인공지능 컨택 센터)를 중심으로 (The Structural Impact of Technology Readiness on Call Center Counselors' Intention to Use in the Introduction of Artificial Intelligence Systems: Focusing on AICC(Artificial Intelligence Contact Center))

  • 백성식;이준섭
    • 한국IT서비스학회지
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    • 제22권4호
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    • pp.1-19
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    • 2023
  • This study is a study on the effect of technical readiness factors on counselors' intention to use when applying AICC. AICC counselors experience improved customer service and emotional stability by receiving various monitor notification window services based on artificial intelligence algorithms such as customer counseling history, prohibited word control system, and customized counseling system. Accordingly, this study tried to verify using factors derived from technology readiness theory and technology acceptance theory among the factors affecting the intention to continue using AICC provided to counselors. To verify the research hypothesis, the causal relationship between variables such as Optimism, Innovativeness, Discomfort, Insecurity, and Technology Acceptance Theory, such as Team Support, Ease of Usage, and Innovation Resistance, was verified. As a result of empirical analysis, first, it was verified that Optimism has a positive (+) effect on Team Support and Ease of Usage, and Discomfort and Insecurity have a negative (-) effect on Ease of Usage and Team Support. Second, it was confirmed that Team Support and Ease of Usage had a positive effect on the Intention to use AICC. Based on the above empirical analysis results, the concepts of Technical Readiness were clearly proved, and in practical terms, AICC helped inquiry, quality evaluation, recording, and management of counseling history, ultimately increased corporate work efficiency.