• Title/Summary/Keyword: Support Decision Making

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Study on Customer Satisfaction Performance Evaluation through e-SCM-based OMS Implementation (e-SCM 기반 OMS 구현을 통한 고객 만족 성과평가에 관한 연구)

  • Hyungdo Zun;ChiGon Kim;KyungBae Yoon
    • The Journal of the Convergence on Culture Technology
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    • v.10 no.3
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    • pp.891-899
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    • 2024
  • The Fourth Industrial Revolution is centered on a personalized demand fulfillment economy and is all about transformation and flexible processing that can deliver what customers want in real time across space and time. This paper implements the construction and operation of a packaging platform that can instantly procure the required packaging products based on real-time orders and evaluates its performance. The components of customer satisfaction are flexible and dependent on the situation which requires efficient management of enterprise operational processes based on an e-SCM platform. An OMS optimized for these conditions plays an important role in maximizing and differentiating the efficiency of a company's operations and improving its cost advantage. OMS is a system of mass customization that provides efficient MOT(Moment of Truth) logistics services to meet the eco-friendly issues of many individual customers and achieve optimized logistics operation goals to enhance repurchase intentions and sustainable business. OMS precisely analyzes the collected data to support information and decision-making related to efficiency, productivity, cost and provide accurate reports. It uses data visualization tools to express data visually and suggests directions for improvement of the operational process through statistics and prediction analysis.

Analysis of biodiversity change trend on urban development project - Focusing on terrestrial species in Environmental Impact Assessment - (도시의 개발 사업에 따른 생물다양성 변화 추세 분석 - 환경영향평가의 육상 동물종을 중심으로 -)

  • Kim, Eun-Sub;Lee, Dong-Kun;Jeon, Yoon-Ho;Choi, Ji-Young;Kim, Shin-Woo;Hwang, Hye-Mi;Kim, Da-Seul;Moon, Hyun-Bin;Bae, Ji-Ho
    • Journal of the Korean Society of Environmental Restoration Technology
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    • v.26 no.6
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    • pp.21-32
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    • 2023
  • The Environmental Impact Assessment (EIA) plays a pivotal role in predicting the potential environmental impacts of proposed developments and planning appropriate mitigation measures to minimize effects on species. However, as concerns over biodiversity loss rise, there's ongoing debate about the efficacy of these mitigation plans. In this study, we utilized data from EIAs and post-environmental impact surveys to understand the trends in biodiversity during construction and operation phases. By examining 30 urban development projects, we categorized species richness indices of mammals, birds, amphibians, and reptiles into pre-construction, during construction, and post-construction operational stages. The biodiversity trends were analyzed based on the rate of change in these indices. The results revealed three distinct biodiversity change patterns: (A) An initial increase in biodiversity indices post-development, followed by a gradual decline over time; (B) a sustained increase in biodiversity as a result of mitigation measures; and (C) a continuous decline in biodiversity post-development. Furthermore, all species exhibited a higher rate of biodiversity decline during the construction phase compared to the operational phase, with mammals showing the most significant rate of change. Notably, the biodiversity change rate during operation was generally lower than during construction. In particular, mammals seemed to be most influenced by mitigation measures, displaying the smallest rate of change. This study provides empirical evidence on the efficacy of mitigation measures and deliberates on ways to enhance their effectiveness in minimizing the adverse impacts of urban development on biodiversity. These findings can serve as foundational data for addressing terrestrial biodiversity reduction.

Introduction and Evaluation of the Pusan National University/Rural Development Administration Global-Korea Ensemble Long-range Climate Forecast Data (PNU/RDA 전지구-한반도 앙상블 장기기후 예측자료 소개 및 평가)

  • Sera Jo;Joonlee Lee;Eung-Sup Kim;Joong-Bae Ahn;Jina Hur;Yongseok Kim;Kyo-Moon Shim
    • Korean Journal of Agricultural and Forest Meteorology
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    • v.26 no.3
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    • pp.209-218
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    • 2024
  • The National Institute of Agricultural Sciences (NAS) operates in-house long-range climate forecasting system to support the agricultural use of climate forecast data. This system, developed through collaborative research with Pusan National University, is based on the PNU/RDA Coupled General Circulation Model (CGCM) and includes the regional climate model WRF (Weather Research and Forecasting). It generates detailed climate forecast data for periods ranging from 1 to 6 months, covering 20 key variables such as daily maximum, minimum, and average temperatures, precipitation, and agricultural meteorological elements like solar radiation, soil moisture, and ground temperature-factors essential for agricultural forecasting. The data are provided at a daily temporal resolution with a spatial resolution of a 5km grid, which can be used in point form (interpolated) or averaged across administrative regions. The system's seasonal temperature and precipitation forecasts align closely with observed climatological data, accurately reflecting spatial and topographical influences, confirming its reliability. These long-range forecasts from NAS are expected to offer valuable insights for agricultural planning and decision-making. The detailed forecast data can be accessed through the Climate Change Assessment Division of NAS.

A Study on the Establishment and Utilization of e-SOP System based on One-site Action Manual of Local Government (현장조치 행동매뉴얼 기반의 e-SOP 시스템 구축 및 활용 방안 연구)

  • Duckgil Kim;Yuri Kim;Daewon Jang;Yonsoo Kim
    • Journal of Wetlands Research
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    • v.26 no.3
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    • pp.266-271
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    • 2024
  • In order to minimize damage from disasters, rapid initial measures using disaster response manuals are needed. However, the existing disaster response manual is written in the form of a vast booklet, so there is a limit to accurately understanding the contents of the manual and using it for disaster response. Therefore, this study established an e-SOP system based on the disaster response manual, and suggested countermeasures using the e-SOP in the event of a disaster. Based on the guidelines for preparing the on-site action manual, the main functions of the e-SOP consisted of situation propagation, situation reporting, and situation management. In order to increase the on-site responsiveness and usability of the system, the bottom-up reporting system was strengthened so that the person in charge could report the response situation of the site to the situation room using the situation reporting function. In addition, the situation room was able to identify and manage the progress of disaster response work and support decision-making through situation reports delivered from the field.

Ethical and Legal Implications of AI-based Human Resources Management (인공지능(AI) 기반 인사관리의 윤리적·법적 영향)

  • Jungwoo Lee;Jungsoo Lee;Ji Hun kwon;Minyi Cha;Kyu Tae Kim
    • Journal of the Institute of Convergence Signal Processing
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    • v.25 no.2
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    • pp.100-112
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    • 2024
  • This study investigates the ethical and legal implications of utilizing artificial intelligence (AI) in human resource management, with a particular focus on AI interviews in the recruitment process. AI, defined as the capability of computer programs to perform tasks associated with human intelligence such as reasoning, learning, and adapting, is increasingly being integrated into HR practices. The deployment of AI in recruitment, specifically through AI-driven interviews, promises efficiency and objectivity but also raises significant ethical and legal concerns. These concerns include potential biases in AI algorithms, transparency in AI decision-making processes, data privacy issues, and compliance with existing labor laws and regulations. By analyzing case studies and reviewing relevant literature, this paper aims to provide a comprehensive understanding of these challenges and propose recommendations for ensuring ethical and legal compliance in AI-based HR practices. The findings suggest that while AI can enhance recruitment efficiency, it is imperative to establish robust ethical guidelines and legal frameworks to mitigate risks and ensure fair and transparent hiring practices.

Optimization of 3D ResNet Depth for Domain Adaptation in Excavator Activity Recognition

  • Seungwon SEO;Choongwan KOO
    • International conference on construction engineering and project management
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    • 2024.07a
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    • pp.1307-1307
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    • 2024
  • Recent research on heavy equipment has been conducted for the purposes of enhanced safety, productivity improvement, and carbon neutrality at construction sites. A sensor-based approach is being explored to monitor the location and movements of heavy equipment in real time. However, it poses significant challenges in terms of time and cost as multiple sensors should be installed on numerous heavy equipment at construction sites. In addition, there is a limitation in identifying the collaboration or interference between two or more heavy equipment. In light of this, a vision-based deep learning approach is being actively conducted to effectively respond to various working conditions and dynamic environments. To enhance the performance of a vision-based activity recognition model, it is essential to secure a sufficient amount of training datasets (i.e., video datasets collected from actual construction sites). However, due to safety and security issues at construction sites, there are limitations in adequately collecting training dataset under various situations and environmental conditions. In addition, the videos feature a sequence of multiple activities of heavy equipment, making it challenging to clearly distinguish the boundaries between preceding and subsequent activities. To address these challenges, this study proposed a domain adaptation in vision-based transfer learning for automated excavator activity recognition utilizing 3D ResNet (residual deep neural network). Particularly, this study aimed to identify the optimal depth of 3D ResNet (i.e., the number of layers of the feature extractor) suitable for domain adaptation via fine-tuning process. To achieve this, this study sought to evaluate the activity recognition performance of five 3D ResNet models with 18, 34, 50, 101, and 152 layers, which used two consecutive videos with multiple activities (5 mins, 33 secs and 10 mins, 6 secs) collected from actual construction sites. First, pretrained weights from large-scale datasets (i.e., Kinetic-700 and Moment in Time (MiT)) in other domains (e.g., humans, animals, natural phenomena) were utilized. Second, five 3D ResNet models were fine-tuned using a customized dataset (14,185 clips, 60,606 secs). As an evaluation index for activity recognition model, the F1 score showed 0.881, 0.689, 0.74, 0.684, and 0.569 for the five 3D ResNet models, with the 18-layer model performing the best. This result indicated that the activity recognition models with fewer layers could be advantageous in deriving the optimal weights for the target domain (i.e., excavator activities) when fine-tuning with a limited dataset. Consequently, this study identified the optimal depth of 3D ResNet that can maintain a reliable performance in dynamic and complex construction sites, even with a limited dataset. The proposed approach is expected to contribute to the development of decision-support systems capable of systematically managing enhanced safety, productivity improvement, and carbon neutrality in the construction industry.

Development of Method for Selecting Anchoring Point within an Anchorage Using a Sampling-Based Exploration Algorithm (샘플링 기반 탐색 알고리즘을 활용한 정박지 내 투묘 지점 선정 방법에 관한 연구)

  • Hyukboem Ju;Daun Jang;Joo-sung Kim
    • Journal of the Korean Society of Marine Environment & Safety
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    • v.30 no.5
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    • pp.426-434
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    • 2024
  • In the global path finding of moving objects, the starting point and destination are essential prerequisites. In ship navigation, the potential destinations include not only docks but also anchorages used for various purposes such as waiting for ship entries and exits, and ship repairs. These anchorages are designed spaces customized to coastal environments, and to enable path finding, the destination can be considered the berthing location at which a ship anchors. Therefore, this study proposes a method for identifying berthing locations within these designated areas (anchorages) by exploring spaces not occupied by other ships, using sampling-based search algorithms such as PRM and computational geometry algorithms. Additionally, to validate the developed algorithms, simulations were conducted targeting No.11 anchorage in Mokpo Port, South Korea. The indicate that feasible berthing locations in unoccupied spaces can be identified. Additionally the results are expected to contribute to future ship decision-making and support anchorage management in vessel traffic services (VTS).

An Exploratory Study on Marketing of Financial Services Companies in Korea (한국 금융회사 마케팅 현황에 대한 탐색 연구)

  • Chun, Sung Yong
    • Asia Marketing Journal
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    • v.12 no.2
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    • pp.111-133
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    • 2010
  • Marketing financial services used to be easier. Today, the competition in financial services is fierce. Not only has the competition become more intense, financial services have also changed structurally. In an environment with various customer needs and severe competitions, the marketing in financial services industry is getting more difficult and more important than before. However, there are still not enough studies on financial services marketing in Korea whereas lots of research papers have been published frequently in some international journals. The purpose of this paper is (1)to review the literature on financial services marketing, (2)to investigate current marketing activities based on in-depth interview with financial marketing managers in Korea, and (3)to suggest some implications for future research on the financial services marketing. Financial products are not consumer products. In fact, they are not products at all in the way product marketing is usually described. Nor are they altogether like services. The financial industry operates in a unique way, and its marketing tasks are correspondingly complex. However, the literature review shows that there has been a lack of basic studies which dealt with inherent characteristics of financial services marketing compared to the research on marketing in other industries. Many studies in domestic marketing journals have so far focused only on the general customer behaviors and the special issues in some financial industries. However, for more effective financial services marketing, we have to answer following questions. Is there any difference between financial service marketing and consumer packaged goods marketing? What are the differences between the financial services marketing and other services marketing such as education and health services? Are there different ways of marketing among banks, securities firms, insurance firms, and credit card companies? In other words, we need more detailed research as well as basic studies about the financial services marketing. For example, we need concrete definitions of financial services marketing, bank marketing, securities firm marketing, and etc. It is also required to compare the characteristics of each marketing within the financial services industry. The products sold in each market have different characteristics such as duration and degree of risk-taking. It means that there are sub-categories in financial services marketing. We have to consider them in the future research on the financial services marketing. It is also necessary to study customer decision making process in the financial markets. There have been little research on how customers search and process information, compare alternatives, make final decision, and repeat their choices. Because financial services have some unique characteristics, we need different understandings in the customer behaviors compared to the behaviors in other service markets. And also considering the rapid growth in financial markets and upcoming severe competition between domestic and global financial companies, it is time to start more systematic and detailed research on financial services marketing in Korea. In the second part of this paper, I analyzed the results of in-depth interview with 20 marketing managers of financial services companies in Korea. As a result, I found that the role of marketing departments in Korean financial companies are mainly focused on the short-term activities such as sales support, promotion, and CRM data analysis although the size and history of marketing departments to some extent show a sign of maturity. Most companies established official marketing departments before 2001. Average number of employees in a marketing department is about 58. However, marketing managers in eight companies(40% of the sample) still think that the purpose of marketing is only to support and manage general sales activities. It shows that some companies have sales-oriented concept rather than marketing-oriented concept. I also found three key words which marketing managers think importantly in financial services markets. They are (1)Trust in customer relationship, (2)Brand differentiation, and (3)Rapid response to customer needs. 50% of the sample support that "Trust" is the most important key word in the financial services marketing. It is interesting that 80% of banks and securities companies think that "Trust" is the most important thing, whereas managers in credit card companies consider "Rapid response to customer needs" as the most important key word in their market. In addition, there are different problems recognition of marketing managers depending on the types of financial industries they belong to. For example, in the case of banks and insurance companies, marketing managers consider "a lack of communication with other departments" as the most serious problem. On the other hand, in the case of securities firms, "a lack of utilization of customer data" is the most serious problem. These results imply that there are different important factors for the customer satisfaction depending on the types of financial industries, and managers have to consider them when marketing financial products in more effective ways. For example, It will be necessary for marketing managers to study different important factors which affect customer satisfaction, repeat purchase, degree of risk-taking, and possibility of cross-selling according to the types of financial industries. I also suggested six hypothetical propositions for the future research.

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A Multi-agent System to Assess Land-use and Cover Changes Caused by Forest Management Policy Scenarios (다행위자시스템을 이용한 산림정책별 토지이용 변화와 영향 분석)

  • Park, Soojin;An, Yoo Soon;Shin, Yujin;Lee, Sooyoun;Sim, Woojin;Moon, Jiyoon;Jeong, Gwan Young;Kim, Ilkwon;Shin, Hyesop;Huh, Dongsuk;Sung, Joo Han;Park, Chan Ryul
    • Journal of the Korean Geographical Society
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    • v.50 no.3
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    • pp.255-276
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    • 2015
  • This paper presents a multi-agent system model of land-use and cover changes, which is developed and applied to the Gariwang-san and its vicinity, located in Pyeongchang and Jeongseon-gun, Gangwon province, Korea. The Land Use Dynamics Simulator (LUDAS) framework of this study is well suited for representing the spatial heterogeneity and dynamic interactions between human and natural environment, and capturing the impacts of forest-opening policy interventions to future socio-economic and natural environment changes. The model consists of four components: (1) a system of human population, (2) a system of landscape environment, (3) decision-making procedures integrating human(or household), environmental and policy information into forest land-use decisions, and (4) a set of policy scenarios that are related to the forest-opening. The results of model simulation by different combination of various forest management scenarios are assessed by the levels of household income, ecosystem service value and income inequality in the study region. As a result, the optimal scenario of forest-opening policies in the study region is to open the forest to local residential community for the purpose of recreation, considering the distinctive topographical feature. The model developed in this research is expected to contribute to a decision support system for sustainable forest management and various land-use policies in Korea.

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A Study on the Diffusion Factor of e-finance (e-Finance의 확산요인에 관한 연구)

  • Kim, Min-Ho;Song, Chae-Hun;Song, Sun-Yok;Cha, Sun-Kwon
    • International Commerce and Information Review
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    • v.4 no.2
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    • pp.253-277
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    • 2002
  • Nowaday, the advanced technology in information and communication has been leading the dramatic change of transaction paradigm expansion from physical basis to electronic one. As we know, financial services support most of financial exchange between two business parties. So the expansion of electronic transaction paradigm affects to every financial institutions which provide financial services. Thus, financial institutions have accepted e-Finance systems and providing internet financial services to live in the competition. The purpose of this study is to contribute the qualitative enhancement of its customer service, rapid diffusion and accurate strategy establishment for e-Finance industry in the user side. Through the literature review and factor and reliability analysis, this study selects six diffusion factors such as efficiency of perceived e-Finance, reliability and safety of e-Finance in perceived e-Finance itself's characteristic; confidence, technical factors and the customer service quality of e-Finance system in perception on e-Finance System; inclination to innovation in the personal characteristic. According to result of hypothesis verification by using logistics regression analysis, technical factors and the customer service quality of e-Finance system in perception on e-Finance System and inclination to innovation in the personal characteristic gave statistically positive effect to the diffusion decision at the significant level 0.05 and 0.01. However efficiency of perceived e-Finance, reliability and safety of e-Finance in perceived e-Finance itself's characteristic didn't affect to diffusion decision and confidence of e-Finance system in perception on e-Finance System didn't have any statistical significancy. This study can be used as a basic material for the forward empirical study of diffusion factors in the user side and be able to apply to company and government policy making or embodiment, determination for customer service quality degree of financial institutions. But this study has some limitations like didn't touch satisfaction factors and its effect, only deal domestic customers and didn't use multi-regression analysis.

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