• The Korean Journal of Franchise Management
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• v.9 no.3
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• pp.45-55
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• 2018

Purpose - Non-verbal Communication with customers in restaurant business can play an important role because it affects customer behavior and attitudes as a means to develop and maintain long-term relationships with customers. The purpose of this study is to analyze the effect of non-verbal communication with customers and the effect of the influence on customer satisfaction, trust, and revisit intention. Research design, data, methodology - In order to verify the research models and hypotheses of this study, questions were prepared for each variable and data were collected through questionnaires. The questionnaire survey was conducted from March 27, 2018 to April 17, 2018, for those who agreed with the citizens of the Jeju area who visited the restaurant recently. 50 out of 100 were conducted by internet survey and 50 were surveyed. Thus, a total of 100 responses were used using structural equation modeling with Smartpls 3.0. Results - The results of the study are as follows. First, non-verbal communication has a significant impact on customer emotion. Second customer emotion have a significant impact on customer trust and satisfaction. Third, Customer satisfaction had positive a significant effect on revisit intention. Fourth, Customer trust had positive a significant effect on revisit intention. Conclusions - The implications of this study are following as: The food service company should continuously provide non-verbal communication training to employees so that they can respond to customers with the right attitude and bright smile. In particular, in the case of restaurant franchises, customer response manuals should be created and distributed to the franchisees, and a regular training program for the franchisees should be implemented to provide the same service to the customer. Second, CEOs should have to worry about what kind of experience he or she has left since leaving the store. It is also necessary to constantly look at what customers experience in their stores or in their brands, and what emotions they form through their experiences. Third, the more satisfied or trusted customers are formed through the service of the employee, the more loyal the restaurant business will be, and the more likely it is to make continuous revisit and positive word-of-mouth activities..

• KSCE Journal of Civil and Environmental Engineering Research
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• v.43 no.1
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• pp.9-20
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• 2023

For highway concrete structures, the deterioration of the structure is accelerated due to the increase in the use of deicing materials, and sectional repair work is being frequently carried out to restore performance. However, after the repair work, re-damage such as cracks, delamination, and poor bond performance is exhibited in the repaired sectional area. In this study, overseas repair material requirements were first analyzed, and present domestic requirements were improved repair material performance through field surveys of common concrete structures, laboratory experiments, and test construction on a disused concrete bridge. In addition, performancebased quality requirements were presented so that all materials that meet the required performance can be applied, and different test methods for each material were unified into concrete test methods for consistent test results analysis. The considered performance requirements were compression strength, bending strength, and bond strength for structural properties, and length change rate, crack resistance, thermal expansion coefficient, and elasticity coefficient were for dimensional behavior. For resistance to chloride penetration resistance and freeze-thaw resistance were presented as durability. The proposed requirements for concrete repair materials are expected to contribute to the improvement of the quality of concrete sectional repair work in Korea.

• KSCE Journal of Civil and Environmental Engineering Research
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• v.28 no.6A
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• pp.789-798
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• 2008

The stiffness method provides a framework to calculate the structural deformations directly from solving the equilibrium state. However, to use the displacement shape functions leads to approximate estimation of stiffness matrix and resisting forces, and accordingly results in a low accuracy. The conventional flexibility method uses the relation between sectional forces and nodal forces in which the equilibrium is always satisfied over all sections along the element. However, the determination of the element resisting forces is not so straightforward. In this study, a new fiber finite element mixed method has been developed for nonlinear anaysis of steel-concrete composite structures in the context of a standard finite element analysis program. The proposed method applies the Newton method based on the load control and uses the incremental secant stiffness method which is computationally efficient and stable. Also, the method is employed to analyze the steel-concrete composite structures, and the analysis results are compared with those obtained by ABAQUS. The comparison shows that the proposed method consistently well predicts the nonlinear behavior of the composite structures, and gives good efficiency.

• KSCE Journal of Civil and Environmental Engineering Research
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• v.29 no.6D
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• pp.719-726
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• 2009

In this study, a series of push-off tests for lean concrete, aggregate, asphalt subbases mainly used in Korea were performed to investigate the friction characteristics between the slab and subbase layers. Use of separation membrane and wet condition of subbase were other parameters in the tests. Horizontal displacements of the slabs and friction coefficients were measured at 1st loading, stable condition (2nd and 3rd loadings), and wet condition (4th loading) by applying 40mm/hour horizontal loadings. Larger maximum friction coefficients were measured in order of the lean concrete, asphalt, aggregate, and subbases using the separation membrane at 1st loading, and in order of the asphalt, aggregate, lean concrete, and subbases using the separation membrane at stable and wet conditions. The friction coefficients of the aggregate and asphalt subbases which did not used the separation membrane decreased by the wet condition while the subbases using the separation membrane were not affected. Additional push-off tests for effects of slab thickness and temperature sensitivity of asphalt will be performed. And, effects of the friction characteristics between the slab and subbase layers on behavior and performance of concrete pavements will be investigated by structural analyses using the test results.

• KSCE Journal of Civil and Environmental Engineering Research
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• v.28 no.5A
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• pp.699-707
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• 2008

For most structural evaluation of bridge integrity, it is very important to measure the geometric profile, which is a major factor representing the global behavior of civil structures, especially bridges. In the past, because of the lack of appropriate methods to measure the deflection profile of bridges on site, the measurement of deflection has been restricted to just a few discrete points along the bridge, and the measuring points have been limited to the locations installed with displacement transducers. Thus, some methods for predicting the static deflection by using fiber optic strain sensors has been applied to simply supported bridges. In this study, a method of estimating the static deflection profile by using strains measured from suspension bridges was proposed. Based on the classical deflection theory of suspension bridges, an equation of deflection profile was derived and applied to obtain the actual deflection profile on Namhae suspension bridge. Field load tests were carried out to measure strains from FBG strain sensors attached inside the stiffening girder of the bridge. The predicted deflection profiles were compared with both precise surveying data and numerical analysis results. Thus, it is found that the equation of predicting the deflection profiles proposed in this study could be applicable to suspension bridges and the FBG strain sensors could be reliable on acquiring the strain data from bridges on site.

• KSCE Journal of Civil and Environmental Engineering Research
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• v.29 no.6A
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• pp.625-639
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• 2009

Experimental and analytical studies are performed on the mechanical behavior of concrete-filled tubular(CFT) truss girders for different f/L ratios. Bending tests are conducted on two CFT truss girder specimens to determine fundamental structural characteristics such as the strength and deformation properties. Nonlinear material models for CFT members subjected to an axial compressive force are compared in this paper by using the nonlinear finite element program, ABAQUS. Previous researchers have proposed several nonlinear stress-strain models of confined concrete. In this study, the nonlinear analyses are performed applying several stress-strain models for confined concrete proposed by Mander, Sakino, Han, Susantha and Ellobody, and the results are compared with the experimental results in terms of load-deflection and load-strain relationships. Based on the comparisons of the load-deflection relationships, the models proposed by Mander and Susantha provide a maximum load about 12.0~13.8% higher and that by Sakino gives a maximum load about 7.6% higher than the experimental results. The models proposed by Han and Ellobody give a maximum load only about 0.2~1.2% higher than the test results, showing the best agreement among the proposed stress-strain models. However, the load-strain relations predicted by the existing models generally provide conservative results exhibiting larger strains than the experimental data.

• Journal of Korea Entertainment Industry Association
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• v.5 no.1
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• pp.65-72
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• 2011

The major purpose of this study is to investigate the influencing factors toward continuance intention in e-learning services. For this purpose, we introduced Post Acceptance Model(PAM) proposed by Bhattacherjee(2001) as basic analysis framework. Based on the relevant literature reviews, this study posits seven characteristics, that is, contents quality, interactivity, expectation confirmation, perceived ease of use, perceived usefulness, user satisfaction, and continuance intention as key variables to describe the post acceptance behavior in e-learning services. Data have been collected from users who have used e-learning services and the research model and hypotheses were tested through covariance structural model analysis. The results of this study are summarized as follows. First, contents quality, interactivity, and expectation confirmation have positive influence upon perceived usefulness. Second, contents quality, interactivity, expectation confirmation, and perceived ease of use have positive influence upon user satisfaction. Lastly, perceived usefulness have positive effect on the user satisfaction, and perceived usefulness and user satisfaction positively related to continuance intention in e-learning services. The findings have significant implications for e-learning service providers and academic researchers.

• Korean Journal of Culture and Social Issue
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• v.24 no.4
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• pp.519-539
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• 2018

This study investigates the impact of organizational socialization tactics on newcomers' organizational citizenship behaviors. We explains this relationship with the concept of perceived organizational support, which refers to the extent to which individuals perceive that the organization recognizes their contributions and takes care of their well-being. We expect that the more institutionalized the organization's socialization tactics are, the more organizational support individuals perceive, consequently increasing the performance of organizational citizenship behaviors. We performed a survey targeting 450 newcomers in domestic companies, and adopted 382 data for path analyses based on the structural equation modeling. As the result, in all the three dimensions of socialization tactics (content, context, social), the extent to which socialization tactics are institutionalized is positively related to the perception of organizational support. It also has the positive relationship with individuals' organizational citizenship behaviors, being fully mediated by the perceived organizational support. More specifically, context socialization tactics shows the highest level of impact both on the perceived organizational support and organizational citizenship behaviors, whereas social tactics has the lowest level of impact. These results imply that the range of effects the organizational socialization has on the newcomers' attitudes and behaviors should be more extended and detailed.

• Applied Chemistry for Engineering
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• v.34 no.5
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• pp.522-528
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• 2023

In this work, adhesive tapes were prepared for the dicing process in semiconductor manufacturing. Compounds with different numbers of photoreactive groups (f = 1 to 3) were synthesized and incorporated into acrylic copolymers to formulate UV-curable acrylic adhesives. Structural confirmation of the synthesized photoreactive compounds (f = 2 or 3) was performed using nuclear magnetic resonance (NMR) spectroscopy. The introduction of the photoreactive compounds into the acrylic adhesive was accomplished by urethane reactions, and the successful synthesis of the UV-curable acrylic adhesive was verified by Fourier transform infrared (FT-IR) measurements. To evaluate the performance of the adhesive, the peel strength was evaluated before and after UV irradiation using a silicon wafer as a substrate. The adhesive exhibited high peel strength (~2000 gf/25 mm) before UV exposure, which was significantly reduced (~5 gf/25 mm) after UV exposure. Interestingly, the adhesive containing multifunctional photoreactive compounds showed the most significant reduction in peel strength. In addition, surface residue measurements by field emission scanning electron microscopy (FE-SEM) showed minimal surface residue (~0.2%) after UV exposure. Overall, these results contribute to the understanding of the behavior of UV-curable acrylic adhesives and pave the way for potential applications in semiconductor manufacturing processes.

• Journal of the Korean Geotechnical Society
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• v.39 no.12
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• pp.47-60
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• 2023

At present, in South Korea, there is a growing concern regarding solar power facilities installed on slopes because they are prone to damage caused by natural disasters, such as heavy rainfall and typhoons. Each year, these solar power facilities experience soil erosion due to heavy rainfall and foundation damage or detachment caused by strong wind loads. Despite these challenges, the interaction between the ground and structures is not adequately considered. Current analyses primarily focus on the structural stability under external loads; the overall facility site's stability-excluding the solar structures-in relation to its surrounding slopes is neglected. Therefore, in this study, we use finite-difference method analysis to simulate the behavior of the foundation and piles to assess changes in lateral displacement and bending stress in piles, as well as the safety factor of sloped terrains, in response to various influencing factors, such as pile diameter, spacing between piles, pile-embedding depth, wind loads, and dry and wet conditions. The analysis results indicate that pile spacing and wind loads significantly influence lateral displacement and bending stress in piles, whereas pile-embedding depth strongly influences the safety factor of sloped terrains. Moreover, we found that under certain conditions, the design criteria in domestic standards may not be met.