• 제목/요약/키워드: Statistical Hypothesis Test

검색결과 350건 처리시간 0.028초

소비자 중심의 간호서비스 질 결정요인에 관한 연구;SERVQUAL모형을 중심으로 (A Study on the Determinants of Consumer-Oriented Nursing Service Quality;SERVQUAL Model based)

  • 주미경
    • 간호행정학회지
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    • 제8권1호
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    • pp.169-191
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    • 2002
  • As the tendency of the society is centralized into consumers and services, patients are getting to ask better medical services. The consumers influenced from various social surroundings became to have some expectation of nursing service. Compared with their expectation, the quality of the services which they virtually get may be recognized and evaluated. So it is necessary to know exactly what the consumers want in nursing services. The purpose of this study is to examine the determinants which can evaluate the quality of nursing services by researching into consumers' expectation and perception of the nursing services depending on the consumer-oriented attributions on the basis of the model of SERVQUAL. 1,144 of outpatients were selected as the subjects for this research. They used to continuously visit the same hospital after being hospitalized and nursed in 9 hospitals randomly selected among the second-level medical organizations in Seoul from January to February, 2001. The collected data are analyzed into the Descriptive Statistics, t-test, GLM and Multiple Regression through the SAS program. Delphi was used for the research tool and the results of the research are as follows; the determinants in evaluating the quality of nursing services consist of 5 categories such as Tangibility, Reliability, Responsiveness, Assurance, Empathy. The values of Cronbach' $\alpha$ appeared to be 0.96 in the expectation of nursing services, 0.94 in the perception of nursing services and 0.96 in the importance of nursing services. The determinants in the expectation of nursing services were ranged in the order of Assurance, Empathy, Reliability, Responsiveness and Tangibility. And those in the perception of nursing services were in the order of Assurance, Empathy, Reliability, Tangibility and Responsiveness. Those in the importance of nursing service were in the order of Empathy, Assurance, Reliability, Tangibility and Responsiveness. Finally, those in the quality of nursing service were in the order of Tangibility, Responsiveness, Empathy, Reliability and Assurance. Each expectation of nursing services appeared different depending on the subjects' age, gender, clinical department and reason for hospitalization. The hypothesis examined in this research shows that the group having higher personal needs shows meaningful differences in the expectation of nursing services, and the subjects who have had external communication show higher perception of nursing service than uncommunicative ones. After all, we can see that the statistical differences in the perception of nursing services depend on whether the subjects have external communications or not. The determinants in the expectation of nursing services can explain the quality of nursing service up to 14.96%. The statistically meaningful determinants in the expectation could be arranged in the order of Reliability, Assurance and Tangibility. And the more expectation brings about the lower evaluation of the quality of nursing services. The determinants in the perception of nursing service can explain the quality of nursing services up to 29.85%. The statistically meaningful determinants in the perception could be arranged in the order of Responsiveness, Reliability, Tangibility, Empathy, and Assurance. And the more perception brings about the higher evaluation of the quality of nursing services. According to the result of the above research, I would like to propose as follows. As long as this research is oriented to get knowledge of the consumer-oriented nursing services, it should be continued to draw the other elements determining the quality of the nursing services. Furthermore, this research is based upon the Parasuraman, A., et al.'s SERVQUAL Model(1991), which deals only expectation, perception and quality of consumer-oriented nursing services, so it will be necessary to inspect and verify it through the other models containing the offerers of nursing services in the future. On the other hand, as this research evaluates the actual quality of nursing services based on the expectation and perception of nursing services, it can be utilized as fundamental data to develop the marketing strategies and to estimate the qualities as well. I hope this research will be periodically estimated to be the useful data to develop the marketing strategies in the nursing service area.

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대기오염(大氣汚染)이 전주(全州)-군산간(群山間) 국도변(國道邊) 왕벚나무에 미치는 영향(影響)(II) - Chlorophyll, Mg 및 Na 함유량(含有量)을 중심으로 - (Effect of Air Pollution on Cherry Tree (Prunus yedoensis Matsumara) Planted on National Roadsides between Cheonju and Kunsan City(II) - Chlorophyll, Magnesium and Sodium Contents in the Leaves -)

  • 황유철;김창호;임경빈
    • 한국산림과학회지
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    • 제81권3호
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    • pp.224-233
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    • 1992
  • 본(本) 연구(硏究)는 전주(全州)-군산간(群山間) 국도변(國道邊)에 열식(列植)된 20년생(年生) 왕벚나무에 대하여 식수대폭(植樹帶幅), 엽록소(葉綠素), Mg, 그리고 Na 함유량(含有量)을 분석(分析)하여 대기오염과 벚나무 성장(成長)과의 관계(關係)를 조사(調査)하였다. 선정(選定)된 전주(全州)-군산간(群山間) 국도변(國道邊) 양측(兩側)(좌(左), 우(右)) 10개의 지점(地點)에서 각(各) 지점(地點)당 5그루 씩 총(總) 100주(株)에 있어서 수관중간부위(樹冠中間部位) 성숙엽(成熟葉)을 분석재료(分析材料)로 한 것은 전보(前報)와 같다. (1) 기록상(記錄上) 전주(全州), 이리(裡里), 군산지역(群山地域)은 주로 편서풍(偏西風)의 영향(影響)을 받고 있으며, (2) 수고(樹高)는 평균(平均) 5.7m, 흉고직경(胸髙直徑)은 25~30cm의 범위를 보였고 도로우측수목(道路右側樹木)의 흉고직경(胸髙直徑)이 좌측수목(左側樹木)의 흉고직경(胸髙直徑)보다 더 크게 나타났으며, 수관폭(樹冠幅)은 5.5~7.5m, 지하고(枝下髙)는 1.3~1.4m였다. (3) 식수대(植樹帶)의 평균폭(平均幅)은 160~170cm였다. (4) 총(總) 엽록소(葉綠素) 함유량(含有量)은 전주(全州)-이리간(裡里間)이 $8.60{\sim}9.31(ml/cm^2)$, 이리-군산간(群山間)은 $9.24{\sim}10.74(ml/cm^2)$의 범위를 보여 이리(裡里)-군산간(群山間)의 총(總) 엽록소(葉綠素) 함유량(含有量)이 더 높게 나타났다. (5) 엽록소(葉綠素) 함유량(含有量)은 도로좌측시료(道路左側試料)가 도로(道路) 우측시료(右側試料)보다 낮게 나타났다. (군산(群山)을 향(向)하여 좌우측(左右側)으로 나눔) (6) Mg 및 Na 함유량(含有量)은 이리(裡里)-군산간(群山間) 시료(試料)가 전주(全州)-이리간(裡里間) 시료(試料)보다 높게 나타났으며 도로(道路) 좌우측간(左右測間)의 차(差)는 없었다.

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중년여성의 우울 구조모형 (A Structural Model for Depression in Middle-aged Women)

  • 박금자;이경혜
    • 여성건강간호학회지
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    • 제8권1호
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    • pp.69-84
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    • 2002
  • The purpose of this study was to develope and test the structural model for depression in middle-aged women. A hypothetical model was constructed on the basis of previous studies and a review of literatures. The conceptual framework was built around eight constructs. Exogenous variables included in this model were volunteer activity, health status & economic status. Endogenous variables were meaning of life, self-esteem, perceived life stress & depression. Empirical data for testing the hypothetical model was collected using a self-report questionnaire from 216 middle-aged women in Pusan City. The Data was collected from May to June, 1999. Reliability of the seven instruments tested with Cronbach's alpha was ranged from .86-.94. For the data analysis, SPSS 7.5 WIN Program and LISREL 8.12 WIN Program were used for descriptive statistics and covariance structural analysis. The results of covariance structure analysis were as follows: 1. The hypothetical model showed a good fit with the empirical data. [$x^2$/df=2.87(p=.72), GFI=1.00, AGFI=.98, RMSR=.025, NFI=.99, standardized residuals ($-1.44{\sim}1.44$)]. 2. To heighten for the parsimony and fitness of the model, a modified model was constructed by deleting according to the criteria of statistical significance and meaning. 3. The modified model also showed a good fit with the data. [$x^2$=5.26(01=7,p=.63), GFI=.99, AGFl=.97, RMSR=.025, NFI=.99, standardized reslduals ($-1.50{\sim}1.45$)] Results of the testing of the hypothesis were as follows : 1. Self-esteem(${\beta}_{42}$=-.48, t=-5.64) had a negative and perceived life stress(${\beta}_{43}$=.20, t=3.21)had a positive direct effect on depression. Meaning of life had a negative direct(${\beta}_{41}$=-.17, t=-2.19) and a negative indirect effect through self-esteem on depression. Volunteer activity had a negative indirect effect through meaning of life, meaning of life and self-esteem on depression. Health status had a negative direct and a negative indirect effect through meaning of life, meaning of life and self-esteem on depression. Economic status had a negative indirect effect through perceived life stress on depression. Self-esteem was the most significant variable. 2. Volunteer activity(${\gamma}_{11}$=.43, t=6.78) and health status(${\gamma}_{12}$=.35, t=4.88) had positive direct effect on meaning of life. 3. Meaning of life(${\beta}_{21}$=.50, t=6.53) had a positive direct effect on self-esteem. Volunteer activity had a positive indirect effect through meaning of life on self-esteem. Health status had a positive direct(${\gamma}_{22}$=.18, t=2.23) and a indirect effect through meaning of life on self-esteem. Meaning of life was the most significant variable. 4. Economic status (${\gamma}_{33}$=-.44, t값=-6.01) had a positive direct effect on perceived life stress. The results of this study showed that self-esteem had the most significant direct effect on depression. Meaning of life and health status had significant direct effect on this self-esteem. Volunteer activity and health status had direct effect on meaning of life. The results of this study suggested that there is a need to develope intervention to promote degree of self-esteem and alleviate degree of depression in middle-aged women.

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위탁급식업체 중간관리자의 감성리더십 효과성 검증 (A Verification on the Effectiveness of Middle Managers' Emotional Leadership in Food Service Management Companies)

  • 김현아;정현영
    • 한국식품영양과학회지
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    • 제36권4호
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    • pp.488-498
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    • 2007
  • 본 연구는 위탁급식 종사자를 대상으로 감성리더십의 수행 인식 정도, 감성지능 수준과 조직 및 종사자 관련변인, 조직성과에 대한 가설을 토대로 감성리더십의 효과성 모형과 감성지능의 효과성 모형을 구축하고 구조방정식(SEM)을 이용하여 이를 검증하고자 하였다. 위탁급식업체 중간관리자의 감성리더십 수준은 종사자들의 태도와 행동에 영향을 미치는 것으로 파악되었으며, 단체급식업계의 감성리더십 수행수준은 위탁급식업체 본사 근무자들이 자신의 상사인 리더를 평가할 때 '조직의 관계와 원칙의 이해'에 있어서 높은 점수를 주었고, '설득력 있게 사람의 마음을 잡아끄는 능력'에 대해서는 가장 낮은 점수를 주어, 위탁급식업계 본사의 중간관리자의 경우 원칙과 조직을 이해하는 능력은 강하나, 부하직원의 마음을 이끄는 능력은 부족한 것으로 분석되었다. 위탁급식업계 본사 근무자들의 조직몰입 수준은 보통을 약간 상회하는 수준으로 '충성도'에 대한 몰입이 '일체감'에 대한 수준보다 높은 것으로 나타나, 조직구성원들이 회사를 향해 가지는 몰입정도는 높은 반면, 회사와 종사자들의 하나됨은 다소 부족한 것으로 분석되었다. 조직성과는 보통을 상회하는 수준이었다. 조직성과 항목 중 가장 높은 항목은 '비용절감노력'으로 분석되었고, '인사관리에 있어서의 공정성', '직책에 상관없이 공정한 대우'에 있어서는 낮은 성과를 보였다. 감성리더십 수행수준과 조직구성원 관련변수인 직무만족, 조직몰입, 조직성과, 이직의사간의 관련성을 파악하기 위하여 상관분석을 실시한 결과, 감성리더십 수준과 직무만족, 조직몰입, 조직성과 수준과는 정(+)의 상관관계를, 이직의사와는 부(-)의 상관관계를 보여 리더의 감성리더십 수준이 종사자들의 직무태도와 직무수행에 유의적인 영향을 기치는 것으로 분석되었다. 감성리더십의 수행수준은 본사 근무자들의 직무만족과 조직몰입, 조직성과는 높여주는 동시에 이직의사는 낮춰주는 것이 조직이 효율적으로 운영되는데 일조하고 있는 것으로 사료되었으며, 감성리 더십 효과성 연구모형을 분석해 본 결과 감성리더십의 수행수준은 종사자의 '직무만족도'와 '조직몰입'에 영향을 미쳐 결국 '조직성과'에 유의 적으로 작용하는 것으로 나타났다. 이상을 종합하여 볼 때, 감성리더십은 아직은 조금 생소한 개념으로 받아들여지고 있으나, 최근 대기업을 중심으로 조직의 경영전반에 적용하려는 노력이 활발하게 이루어지고 있다. 리더를 감정관리자(emotional manager)로서 조직의 감성을 이해하고 배려함과 동시에 구성원들의 태도와 조직의 성과에까지 영향을 미치는 것으로 규명하였다. 감성리더십은 리더가 스스로 자신의 능력과 감정을 제어하고, 조직내에서 동조화를 통해 스스로의 영향력을 이해하고 인간관계 관리 능력을 발휘하여 조직을 긍정적으로 이끌어 내는 능력이다. 이는 현대 조직사회가 과거의 소수 최고위층 관리자에 의한 의사결정으로 이루어지는 조직에서 모든 계층 특히 중간관리자의 리더역할을 통해서 차별적인 역량의 영역을 창조하고 영향력을 발휘토록 하는 조직으로 변화하는 시점에서 그 중요성이 특히 강조된다. 특히 인적의존도가 높은 위탁급식업계에서 효율적인 리더십의 양성과 효과성 발휘를 위해, 감성능력에 초점을 두고 있는 감성리더십에 관심을 가지고 교육프로그램에 접목 경영활동에 적용하는 것이 필요할 것으로 사료된다. 그러나 본 연구가 위탁급식업계의 대기업만을 대상으로 하고 있어 중소 위탁급식업체에까지 일반화과정에는 한계를 가지고 있다. 따라서 앞으로의 후속연구에서는 중소위탁급식업체와 급식을 실질적으로 담당하고 있는 지점에까지 확대하여 적용해 보는 실증연구가 필요할 것으로 사료된다.

THE LUMINOSITY-LINEWIDTH RELATION AS A PROBE OF THE EVOLUTION OF FIELD GALAXIES

  • GUHATHAKURTA PURAGRA;ING KRISTINE;RIX HANS-WALTER;COLLESS MATTHEW;WILLIAMS TED
    • 천문학회지
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    • 제29권spc1호
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    • pp.63-64
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    • 1996
  • The nature of distant faint blue field galaxies remains a mystery, despite the fact that much attention has been devoted to this subject in the last decade. Galaxy counts, particularly those in the optical and near ultraviolet bandpasses, have been demonstrated to be well in excess of those expected in the 'no-evolution' scenario. This has usually been taken to imply that galaxies were brighter in the past, presumably due to a higher rate of star formation. More recently, redshift surveys of galaxies as faint as B$\~$24 have shown that the mean redshift of faint blue galaxies is lower than that predicted by standard evolutionary models (de-signed to fit the galaxy counts). The galaxy number count data and redshift data suggest that evolutionary effects are most prominent at the faint end of the galaxy luminosity function. While these data constrain the form of evolution of the overall luminosity function, they do not constrain evolution in individual galaxies. We are carrying out a series of observations as part of a long-term program aimed at a better understanding of the nature and amount of luminosity evolution in individual galaxies. Our study uses the luminosity-linewidth relation (Tully-Fisher relation) for disk galaxies as a tool to study luminosity evolution. Several studies of a related nature are being carried out by other groups. A specific experiment to test a 'no-evolution' hypothesis is presented here. We have used the AUTOFIB multifibre spectro-graph on the 4-metre Anglo-Australian Telescope (AAT) and the Rutgers Fabry-Perot imager on the Cerro Tolalo lnteramerican Observatory (CTIO) 4-metre tele-scope to measure the internal kinematics of a representative sample of faint blue field galaxies in the red-shift range z = 0.15-0.4. The emission line profiles of [OII] and [OIII] in a typical sample galaxy are significantly broader than the instrumental resolution (100-120 km $s^{-l}$), and it is possible to make a reliable de-termination of the linewidth. Detailed and realistic simulations based on the properties of nearby, low-luminosity spirals are used to convert the measured linewidth into an estimate of the characteristic rotation speed, making statistical corrections for the effects of inclination, non-uniform distribution of ionized gas, rotation curve shape, finite fibre aperture, etc.. The (corrected) mean characteristic rotation speed for our distant galaxy sample is compared to the mean rotation speed of local galaxies of comparable blue luminosity and colour. The typical galaxy in our distant sample has a B-band luminosity of about 0.25 L$\ast$ and a colour that corresponds to the Sb-Sd/Im range of Hub-ble types. Details of the AUTOFIB fibre spectroscopic study are described by Rix et al. (1996). Follow-up deep near infrared imaging with the 10-metre Keck tele-scope+ NIRC combination and high angular resolution imaging with the Hubble Space Telescope's WFPC2 are being used to determine the structural and orientation parameters of galaxies on an individual basis. This information is being combined with the spatially resolved CTIO Fabry-Perot data to study the internal kinematics of distant galaxies (Ing et al. 1996). The two main questions addressed by these (preliminary studies) are: 1. Do galaxies of a given luminosity and colour have the same characteristic rotation speed in the distant and local Universe? The distant galaxies in our AUTOFIB sample have a mean characteristic rotation speed of $\~$70 km $s^{-l}$ after correction for measurement bias (Fig. 1); this is inconsistent with the characteristic rotation speed of local galaxies of comparable photometric proper-ties (105 km $s^{-l}$) at the > $99\%$ significance level (Fig. 2). A straightforward explanation for this discrepancy is that faint blue galaxies were about 1-1.5 mag brighter (in the B band) at z $\~$ 0.25 than their present-day counterparts. 2. What is the nature of the internal kinematics of faint field galaxies? The linewidths of these faint galaxies appear to be dominated by the global disk rotation. The larger galaxies in our sample are about 2"-.5" in diameter so one can get direct insight into the nature of their internal velocity field from the $\~$ I" seeing CTIO Fabry-Perot data. A montage of Fabry-Perot data is shown in Fig. 3. The linewidths are too large (by. $5\sigma$) to be caused by turbulence in giant HII regions.

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홍삼이 정상 흰쥐의 혈압 및 대동맥 조직 소견 변화에 미치는 영향 (Effect of Korean Red Ginseng on Blood Pressure and Aortic Vascular(endothelial) Histological Changes in Rats)

  • 주일우;성경화;박정민;류재환;오한진
    • Journal of Ginseng Research
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    • 제32권4호
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    • pp.324-331
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    • 2008
  • 1. 1개월, 2개월, 3개월 투여 시 혈압은 세 군간에 유의한 차이가 나타났으며 한국 홍삼군 및 중국 홍삼군은 대조군에 비해 혈압 감소가 나타났다.(P<0.05) 각 군별로 보면 한국 홍삼군의 경우 0-1개월, 1-2개월 사이에 혈압이 유의하게 감소하였으며, 중국 홍삼 투여군의 경우 0-1개월에만 유의한 감소를 보였다.(P<0.05) 2. 1개월 투여 그룹의 경우, 혈관벽 두께는 세 군간에 유의한 차이를 보이는 것으로 나타났고, 각 군 간의 차이를 비교하였을 때 중국 홍삼군의 경우 다른 두 군에 비해 혈관벽두께 감소가 유의한 차이를 보였다.(P<0.05) 2개월 투여 그룹의 경우, 혈관벽 두께는 세 군간에 유의한 차이를 보이는 것으로 나타났고, 각 군 간의 차이를 비교하였을 때 중국 홍삼군의 경우 다른 두 군에 비해 혈관벽 두께 증가가 유의한 차이를 보였다.(P<0.05) 3개월 투여 그룹의 경우, 혈관벽 두께는 세 군간에 유의한 차이를 보이는 것으로 나타났고, 각군 간의 차이를 비교하였을 때 중국 홍삼군의 경우 한국 홍삼군에 비해 혈관벽 두께의 증가가 유의하였으며 대조군에 비해서는 혈관벽 두께 감소 경향을 나타내었으나 통계적 유의성은 없었다. 한국 홍삼군의 경우 두 군에 비해 혈관벽 두께의 감소가 유의하였다.(P<0.05) 3. 대동맥 조직 병리 검사 변화상 한국 홍삼군은 모두 대동맥 벽이 잘 유지되어 있고 단층 혈관 내피 세포가 잘 유지되어 있으나, 중국 홍삼의 경우 1개월, 2개월, 3개월 투여시 세포핵의 비후가 비교적 뚜렷하게 관찰되며 세포핵의 방향성(Orientation)과 극성(Polarity)의 소실이 특징적으로 관찰되었고 평활근 섬유가 갈라지거나 찢어진(Split or tearing) 양상을 관찰할 수 있었다. 이상으로, 홍삼 투여 시 혈압 강하 효과가 나타남을 알 수 있었고, 한국 홍삼이 중국 홍삼에 비해 혈압 하강 효과를 좀 더 지속시킬 가능성 및 대동맥 조직 병리 소견 상 혈관 보호 효과에 대한 추론을 할 수 있었다.

여성의 자궁절제술후 삶의 질 구조모형 (A Structural Model for Quality of Life in Women Having Hysterectomies)

  • 김숙남
    • 대한간호학회지
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    • 제29권1호
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    • pp.161-173
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    • 1999
  • The purpose of this study was to develope and test the structural model for quality of life in women having hysterectomies. A hypothetical model was constructed on the basis of previous studies and a review of literature. The conceptual framework was built around eight constructs. Exogenous variables included in this model were marital intimacy, importance of uterus, professional support, positive coping behavior and pre-operative symptoms. Endogenous variables were spouse's support, sense of loss and quality of life. Empirical data for testing the hypothetical model was collected using a self-report questionnare from 203 women having hysterectomies at the outpatient clinics of four general hospitals and a mail survey in Pusan City. The Data was collected from December, 1997 to January, 1998. Reliability of the eight instruments was tested with Cronbach's alpha which ranged from 0.639-0.915. For the data analysis, SPSS 7.5 WIN Program and LISREL 8.12 WIN Program were used for descriptive statistics and covariance structural analysis. The results of covariance structure analysis were as follows : 1. Hypothetical model showed a good fit with the empirical data. [$\chi$$^2$=6.93(df=5, P=.23), GFI=.99, AGFI=.94, RMSR=.019, NNFI=.97, NFI=.98, CN=440, standardized residuals(-2.14-2.10)] 2. For the parsimony of model, a modified model was constructed by deleting 3 paths and adding 1 path according to the criteria of statistical significance and meaning. 3. The modified model also showed a good fit with the data. [$\chi$$^2$=5.26(df=7, P=.63), GFI=.99, AGFI=.97, RMSR=.014, NNFI=1.02, NFI=.99, CN=710, standardized residuals(-1.46-1.70)] Results of the testing of the hypothesis were as follows : 1. Marital intimacy(${\gamma}$11=.78, t=14.37) and professional support(${\gamma}$13=.12, t=2.12) had a significant direct effect on the spouse's support. 2. Pre-operative symptoms(${\gamma}$25=.32, t=3.12), importance of uterus(${\gamma}$22=.20, t=2.61) and spouse's support($\beta$2l=-.19, t=-2.43) had a significant direct effect on the sense of loss. 3. Sense of loss($\beta$32=-.66, t=-9.83) had a direct effect on the quality of life. Marital intimacy had a direct(${\gamma}$31=.19, t=3.33), indirect(${\gamma}$31=.14, t=2.52) and total effect(${\gamma}$31=.25, t=4.41) on the quality of life. Professional support had a direct effect(${\gamma}$33=.11, t=2.07) and total effect(${\gamma}$33=.13, t=2.31) on the quality of life. The direct effect of pre-operative symptoms(${\gamma}$35=-.36, t=4.02) and positive coping behavior(${\gamma}$34=.15, t=2.06) had the insignificant effect on the quality of life while, due to the idirect effect these variables had overall significant effect on the quality of life. The results of this study showed that the sense of loss had the most significant direct effect on the quality of life. Marital intimacy, pre -operative symptoms and spouse's support had a significant direct effect on this sense of loss. These four variables, the sense of loss, marital intimacy, pre-operative symptoms and spouse's support, were identified as relatively important variables. The results of this study suggested that there is needed to determine if nursing intervention would alleviate this sense of loss and promote a greater quality of life in women who have had hysterectomies.

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비대면시대 소비자의 무인점포 지속적이용의도에 관한 연구: COVID-19 사회적 위험의 조절효과를 중심으로 (A Study on Consumers' Intention to Continue Use of Unmanned Stores in the Non-face-to-face Era : Focusing on the Moderating Effect of COVID-19 Social Risk)

  • 오종철
    • 벤처혁신연구
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    • 제3권2호
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    • pp.1-21
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    • 2020
  • 최근 4차 산업혁명으로 인한 새로운 기술들의 등장은 사회전반은 물론 소매업에도 큰 변화를 일으켰다. 소매업에서는 새로운 기술 기반의 무인점포가 등장하여 소비자들의 소비행태를 변화시키고 있다. 특히 2019년 12월 등장한 COVID-19로 인한 전 세계적인 팬데믹은 사회적 위험을 높였고 이로 인해 비대면 시대가 시작되면서 무인점포에 대한 관심이 더욱 높아지고 있다. 본 연구는 무인점포 이용자가 지각하는 혜택 요인(지각된 유용성, 지각된 경제성, 지각된 즐거움, 상대적 이점)과 희생 요인(지각된 위험, 기술성)이 지각된 가치를 매개로 지속적 이용의도에 미치는 영향을 검정한다. 또한 COVID-19로 인한 사회적 위험이 무인점포를 통한 소비과정에서 어떠한 역할을 하는지를 실증분석을 통해 검정하는 연구이다. 본 연구는 비대면시대에 무인점포의 활성화를 위한 전략적 시사점을 제공하는 것을 목적으로 한다.본 연구는 연구의 가설검정을 위해 무인점포 이용자를 대상으로 총 293부의 데이터 수집하였다. 또한 수집된 데이터는 SPSS 21.0과 AMOS 21.0 통계프로그램을 사용하여 분석하였다. 연구의 결과를 요약하면 다음과 같다. 첫째, 무인점포의 지각된 혜택(지각된 유용성, 지각된 경제성, 지각된 즐거움, 상대적 이점)은 모두 지각된 가치에 유의한 정(+)의 영향을 미치는 것으로 나타났다. 둘째, 무인점포의 지각된 희생(지각된 위험, 기술성)은 모두 지각된 가치에 유의한 부(-)의 영향을 미치는 것으로 나타났다. 셋째, 무인점포에 대한 지각된 가치는 지속적이용의도에 유의한 정(+)의 영향을 미치는 것으로 나타났다. 끝으로 COVID-19로 인한 사회적 위험은 무인점포에 대한 지각된 희생이 지각된 가치에 영향을 미칠 때 조절역할을 하는 것으로 나타났다.

급식관리자의 개인적 감성지능이 직무태도 및 조직성과에 미치는 영향 (A Study on Influence of Foodservice Managers' Emotional Intelligence on Job Attitude and Organizational Performance)

  • 정현영;김현아
    • 한국식품영양과학회지
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    • 제39권12호
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    • pp.1880-1892
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    • 2010
  • 본 연구에서는 급식관리자를 대상으로 감성지능의 수준에 따른 관리자의 관련 변인, 직무 태도, 조직성과와의 관련성을 토대로 감성지능의 효과성 모형을 구축하고 구조방정식을 이용하여 모형검증을 위하여 경로분석을 실시하였다. 감성지능은 자신 및 타인의 감성을 인지하고 이해하며, 자신의 감성을 이해하고 조절할 수 있는 능력의 정도와 자신의 감성을 활용할 줄 아는 능력으로 정의된다. 조사대상자인 급식관리자의 감성지능 수준에 있어서는 급식관리자 본인의 감정 상태와 원인을 인식하고 있는 정서자각 능력과 동료의 감정에 대해 인지하고 이해하는 능력인 정서이해 능력이 5.10점으로 4개의 감성지능 영역에서 가장 높은 점수를 보였으며, 그 다음으로 정서적 사고촉진이 높은 점수(4.90점)로 조사되었고, 본인의 감정을 조절하고 해결하는 정서관리 능력이 가장 낮은 점수(4.55점)로 조사되었다. 급식관리자의 인구통계학적 특성에 따라 감성지능 수준을 살펴보면, 급식관리자의 연령이 높아질수록 감성지능의 4요인 모두 정(+)의 상관성을 보였다. 즉 연령이 높아질수록 감성지능 수준은 높아진다고 할 수 있다. 학력이 높을수록 감성지능의 '정서지각', '정서관리' 요인에서 모두 유의하게 높았다. 또한 감성지능의 '정서지각', '정서이해', '정서적 사고촉진', '정서관리'와 급식업계근무경력은 정(+)의 상관관계를 나타냈다. 급식 관리자의 직무에 대한 태도를 분석하기 위하여 직무만족, 조직몰입, 이직의사를 분석한 결과 직무만족에 있어서는 '동료들과의 관계'에 대해서는 상당히 만족하고 있었으며, '자신의 업무'에 대한 만족도가 비교적 높은 편이였으나, '급여수준'이나 '승진제도'에 대해서는 불만족하고 있는 것으로 나타나 급여나 승진 등의 근무조건 개선이 여겨졌으며, '전반적인 만족도'는 3.04로 '보통(3점)'을 약간 상회하는 정도였다. 전반적인 조직몰입의 수준은 3.41로 '보통(3점)'을 상회하는 수준이었다. 조직몰입도가 특히 높은 항목은 '현재회사의 선택', '타인에게의 현재 회사에 대한 평', '회사에 대한 충성심'으로 분석된 반면, '자신이 일할 수 있는 회사 중 가장 좋은 곳이라는 인지', '상황변화에 따른 타사로의 이직희망도' 측면에서는 몰입도가 비교적 낮은 것으로 나타났다. 조직몰입 요인 2가지 중 '충성도' 요인이 3.57로 '일체감' 요인 3.33보다 높았다. 회사를 이직하고자 하는 견해에 따라 4단계로 나누어 조사하였다. 회사를 이직하고자 하는 견해에 따라 '자발적 이직 의향', '이직 모색단계', '구체적 실천단계: 동종업계', '구체적 실천단계: 타업계'로 나누어 구분하여 조사한 결과, 전반적인 이직 의사수준은 '보통(3점)' 이하(2.82)로 나타났고 대부분은 주로 이직 행동 단계 중 '자발적 이직 의향 단계'에 머물러 있는 것으로 분석되었으며, 이직 할 경우 급식업계 내에서보다는 타업계로의 이직 희망도가 높은 것으로 나타났다. 조직성과는 조직의 초점을 내부적 차원과 외부적 차원으로 구분하고 각 차원에 대해 구현되는 성과를 능률성(efficiency), 효과성(effectiveness), 공정성(fairness) 3가지 차원으로 구성하여 조사하였으며, 전반적인 조직성과의 인식수준은 3.34로 '보통(3점)'을 상회하는 수준이었고, 조직성과가 특히 높은 항목은 '비용절감 노력'으로 분석된 반면, '인사관리에 있어서의 공정성', '직책에 상관없이 공정한 대우'에 있어서는 상대적으로 낮은 성과를 보였다. 급식관리자의 감성지능 수준과 급식관리자 관련 변수인 직무만족, 조직몰입, 조직성과 이직의사간의 관련성을 파악하기 위하여 상관분석을 실시한 결과, 급식관리자의 감성지능 4가지 모든 요인 '정서지각', '정서이해', '정서적 사고촉진', '정서관리'는 직무만족, 조직몰입, 조직성과와는 정(+)의 상관관계를 가지는 것으로 분석되었다. 감성지능 '정서지각', '정서이해', '정서적 사고촉진', '정서관리'는 이직의사 4요인 중 '구체적실천단계: 타업체'와 모두 부(-)의 상관관계를 보였으며, '정서이해'는 '이직의향'과 '구체적실천단계: 타업체'와 부(-)의 상관성이 있음이 분석되었다. '정서관리'는 이직의사 4요인 모두와 부(-)의 상관관계를 보였다. 이를 토대로 관리자 개인의 감성지능의 수준은 스스로의 직무만족과 조직몰입, 조직성과와 정(+)상관성이 있으며, 이직의사와는 부(-)의 상관성이 있는 것으로 나타났다. 감성지능 관련선행 연구 이론을 근거로 본 연구에서 측정된 개념인 감성지능의 수준과 조직 및 종사자 관련 변인, 조직성과에 대한 가설을 토대로 감성리더십의 효과성 모형을 구축하여 구조 방정식(SEM)을 이용하여 이를 검증하였다. 경로계수를 중심으로 검증한 결과 관리자의 감성지능의 수준은 조직몰입, 조직성과에 정(+)의 방향으로 영향을 미쳤으며, 관리자의 직무만족과 조직몰입은 이직의사에 부(-)의 방향으로 영향을 미쳤다. 또한 관리자의 직무만족과 조직몰입은 조직성과에 정(+)의 방향으로 영향을 미쳤다. 감성지능에 대한 연구가 현재까지 대부분 교육학 심리학 분야에서 연구되어 왔으나, 최근 감성역량, 감성경영이 기업의 조직성과에 중요한 영향을 미친다는 결과들이 보고되면서 경영분야에서 관심이 뜨겁게 대두되고 있다. 특히 감성능력이 타고난 개인적인 능력뿐 아니라 지속적인 개발이 가능하며, 유동적이고 끊임없이 변화함이 알려지면서 감성능력의 개발은 기업의 경영에 있어서 필수요소가 되어지고 있다. 특히 본 연구의 결과를 종합하여 볼 때, 다른 산업분야에 비해 인적의존도가 높은 급식업계에서 감성능력의 개발과 감성능력이 높은 관리자, 종사자가 높은 성과를 나타내고 있어, 향후 급식회사의 최고 경영층은 감성능력에 관심을 가지고 관련 프로그램을 개발하여 급식 현장에 접목하고, 경영활동에 적용하는 것이 필요할 것으로 사료된다. 본 연구는 급식회사의 급식관리자를 대상으로 하였으므로 향후 학교급식, 병원급식, 군대급식 등의 다양한 단체급식 영역과 패밀리레스토랑, 패스트푸드레스토랑 등의 다양한 외식산업 영역을 대상으로 확대하여 감성지능 관련 연구가 이루어져야 하겠다.

Perceptional Change of a New Product, DMB Phone

  • Kim, Ju-Young;Ko, Deok-Im
    • 마케팅과학연구
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    • 제18권3호
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    • pp.59-88
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    • 2008
  • Digital Convergence means integration between industry, technology, and contents, and in marketing, it usually comes with creation of new types of product and service under the base of digital technology as digitalization progress in electro-communication industries including telecommunication, home appliance, and computer industries. One can see digital convergence not only in instruments such as PC, AV appliances, cellular phone, but also in contents, network, service that are required in production, modification, distribution, re-production of information. Convergence in contents started around 1990. Convergence in network and service begins as broadcasting and telecommunication integrates and DMB(digital multimedia broadcasting), born in May, 2005 is the symbolic icon in this trend. There are some positive and negative expectations about DMB. The reason why two opposite expectations exist is that DMB does not come out from customer's need but from technology development. Therefore, customers might have hard time to interpret the real meaning of DMB. Time is quite critical to a high tech product, like DMB because another product with same function from different technology can replace the existing product within short period of time. If DMB does not positioning well to customer's mind quickly, another products like Wibro, IPTV, or HSPDA could replace it before it even spreads out. Therefore, positioning strategy is critical for success of DMB product. To make correct positioning strategy, one needs to understand how consumer interprets DMB and how consumer's interpretation can be changed via communication strategy. In this study, we try to investigate how consumer perceives a new product, like DMB and how AD strategy change consumer's perception. More specifically, the paper segment consumers into sub-groups based on their DMB perceptions and compare their characteristics in order to understand how they perceive DMB. And, expose them different printed ADs that have messages guiding consumer think DMB in specific ways, either cellular phone or personal TV. Research Question 1: Segment consumers according to perceptions about DMB and compare characteristics of segmentations. Research Question 2: Compare perceptions about DMB after AD that induces categorization of DMB in direction for each segment. If one understand and predict a direction in which consumer perceive a new product, firm can select target customers easily. We segment consumers according to their perception and analyze characteristics in order to find some variables that can influence perceptions, like prior experience, usage, or habit. And then, marketing people can use this variables to identify target customers and predict their perceptions. If one knows how customer's perception is changed via AD message, communication strategy could be constructed properly. Specially, information from segmented customers helps to develop efficient AD strategy for segment who has prior perception. Research framework consists of two measurements and one treatment, O1 X O2. First observation is for collecting information about consumer's perception and their characteristics. Based on first observation, the paper segment consumers into two groups, one group perceives DMB similar to Cellular phone and the other group perceives DMB similar to TV. And compare characteristics of two segments in order to find reason why they perceive DMB differently. Next, we expose two kinds of AD to subjects. One AD describes DMB as Cellular phone and the other Ad describes DMB as personal TV. When two ADs are exposed to subjects, consumers don't know their prior perception of DMB, in other words, which subject belongs 'similar-to-Cellular phone' segment or 'similar-to-TV' segment? However, we analyze the AD's effect differently for each segment. In research design, final observation is for investigating AD effect. Perception before AD is compared with perception after AD. Comparisons are made for each segment and for each AD. For the segment who perceives DMB similar to TV, AD that describes DMB as cellular phone could change the prior perception. And AD that describes DMB as personal TV, could enforce the prior perception. For data collection, subjects are selected from undergraduate students because they have basic knowledge about most digital equipments and have open attitude about a new product and media. Total number of subjects is 240. In order to measure perception about DMB, we use indirect measurement, comparison with other similar digital products. To select similar digital products, we pre-survey students and then finally select PDA, Car-TV, Cellular Phone, MP3 player, TV, and PSP. Quasi experiment is done at several classes under instructor's allowance. After brief introduction, prior knowledge, awareness, and usage about DMB as well as other digital instruments is asked and their similarities and perceived characteristics are measured. And then, two kinds of manipulated color-printed AD are distributed and similarities and perceived characteristics for DMB are re-measured. Finally purchase intension, AD attitude, manipulation check, and demographic variables are asked. Subjects are given small gift for participation. Stimuli are color-printed advertising. Their actual size is A4 and made after several pre-test from AD professionals and students. As results, consumers are segmented into two subgroups based on their perceptions of DMB. Similarity measure between DMB and cellular phone and similarity measure between DMB and TV are used to classify consumers. If subject whose first measure is less than the second measure, she is classified into segment A and segment A is characterized as they perceive DMB like TV. Otherwise, they are classified as segment B, who perceives DMB like cellular phone. Discriminant analysis on these groups with their characteristics of usage and attitude shows that Segment A knows much about DMB and uses a lot of digital instrument. Segment B, who thinks DMB as cellular phone doesn't know well about DMB and not familiar with other digital instruments. So, consumers with higher knowledge perceive DMB similar to TV because launching DMB advertising lead consumer think DMB as TV. Consumers with less interest on digital products don't know well about DMB AD and then think DMB as cellular phone. In order to investigate perceptions of DMB as well as other digital instruments, we apply Proxscal analysis, Multidimensional Scaling technique at SPSS statistical package. At first step, subjects are presented 21 pairs of 7 digital instruments and evaluate similarity judgments on 7 point scale. And for each segment, their similarity judgments are averaged and similarity matrix is made. Secondly, Proxscal analysis of segment A and B are done. At third stage, get similarity judgment between DMB and other digital instruments after AD exposure. Lastly, similarity judgments of group A-1, A-2, B-1, and B-2 are named as 'after DMB' and put them into matrix made at the first stage. Then apply Proxscal analysis on these matrixes and check the positional difference of DMB and after DMB. The results show that map of segment A, who perceives DMB similar as TV, shows that DMB position closer to TV than to Cellular phone as expected. Map of segment B, who perceive DMB similar as cellular phone shows that DMB position closer to Cellular phone than to TV as expected. Stress value and R-square is acceptable. And, change results after stimuli, manipulated Advertising show that AD makes DMB perception bent toward Cellular phone when Cellular phone-like AD is exposed, and that DMB positioning move towards Car-TV which is more personalized one when TV-like AD is exposed. It is true for both segment, A and B, consistently. Furthermore, the paper apply correspondence analysis to the same data and find almost the same results. The paper answers two main research questions. The first one is that perception about a new product is made mainly from prior experience. And the second one is that AD is effective in changing and enforcing perception. In addition to above, we extend perception change to purchase intention. Purchase intention is high when AD enforces original perception. AD that shows DMB like TV makes worst intention. This paper has limitations and issues to be pursed in near future. Methodologically, current methodology can't provide statistical test on the perceptual change, since classical MDS models, like Proxscal and correspondence analysis are not probability models. So, a new probability MDS model for testing hypothesis about configuration needs to be developed. Next, advertising message needs to be developed more rigorously from theoretical and managerial perspective. Also experimental procedure could be improved for more realistic data collection. For example, web-based experiment and real product stimuli and multimedia presentation could be employed. Or, one can display products together in simulated shop. In addition, demand and social desirability threats of internal validity could influence on the results. In order to handle the threats, results of the model-intended advertising and other "pseudo" advertising could be compared. Furthermore, one can try various level of innovativeness in order to check whether it make any different results (cf. Moon 2006). In addition, if one can create hypothetical product that is really innovative and new for research, it helps to make a vacant impression status and then to study how to form impression in more rigorous way.

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